Why buy Certified Devices from Authorized Resellers

It can be highly convenient and budget-friendly to shop online; however, buyers beware. Many unscrupulous, unauthorized vendors selling audio and video devices online come with several risks attached.

Potential Risks Buying from Unauthorized Resellers

The product is of unknown origin, previously used, or counterfeit
Unauthorized resellers often deal in grey-market goods- those designed for one region or market, but exported to another without the manufacturers’ approval. Since they are designed for other regions, they may have product information in foreign languages and different power accessories.
The product may be resold as “unused” – which is not a new product
Used or open-box product is often misrepresented and sold as new, shipped in bulk packaging, and may have missing documentation or accessories. Used goods are often found at Internet auctions or marketplaces like eBay and Amazon, and may be for sale at vastly lower prices.
The product includes software that is no longer supported by the manufacturer & requires updates to prevent network vulnerability
The product is missing key accessories or components required for your region to ensure the product will work as needed
If the product does not work properly, you will not be able to obtain support or a replacement under warranty
The product is not eligible to be supported by manufacturer services.
The product is not eligible for any manufacturer trade-in promotional programs.

Why Buy from Authorized Resellers

Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Authorized Resellers undergo extensive education, training, and certification to meet the manufacturers’ requirements to position the appropriate solutions based on your organization’s use case. Contact us to learn more.

Additional Benefits Buying from Authorized Resellers

New product shipped in manufacturers’ original packaging with original manufacturer accessories and support documents.
Manufacturers’ product warranty support. Warranties vary across manufacturers. Contact us to learn warranty terms for each brand.
Pre-and Post-sales assistance from team members, who have the necessary qualifications and training, and who have access to additional manufacturer resources, sales, and technical personnel.
Access to manufacturer promotions and special incentives available only to Authorized Resellers
Direct access to a live person who can help via phone or email!

What are we Authorized to Sell?

Call One, Inc. can help customers with Office and Contact Center Headsets, Personal and Group Video Collaboration Solutions, Samsung Enterprise Mobility Solutions, UVC Light Disinfection DIY Solutions, and Services.

We are a Poly Platinum Partner, Jabra One Premium Partner, Logitech Video Collaboration Gold Partner, JPL Authorized Reseller, Yealink Authorized Online Reseller, Cisco Premier Certified Partner, Samsung Mobility Titanium Authorized Reseller, EPOS Authorized Dealer, and more.

Woman-Owned Business Certification

Call One, Inc. has been in business since 1987 and has been a Nationally Certified Women’s Business Enterprise and Woman-Owned Small Business by WBENC since 2001. These certifications provide further affirmation that we are a legitimate business. To become certified, business owners undergo a thorough vetting process, including review of business documentation and a site visit.

Because of this thorough process, WBENC Certification is considered the gold standard for women-owned business certification and is accepted by more than 1,000 corporations, in addition to many states, cities, and other entities.

Why Buy Certified Devices

The global pandemic created a massive shift to work from home and the utilization of cloud-based collaboration platforms like Microsoft Teams, Zoom, Google Meet, and others. After almost two years working remotely and in hybrid environments, many have learned there is a difference in user experience and performance quality when using a certified vs. a non-certified device. The reason is certified devices are developed and designed with a set of requirements set forth by the UC platforms. The peripherals certification program ensures USB peripherals (such as headsets, speakerphones, webcams, and monitors) offer rich audio or video quality. Certified devices work (plug & play) with no extra configuration required and offer call control. The products provide an excellent experience for end-users and administrators.

Not all certifications are platform-specific. General UC certifications are issued to products that fulfill the basic requirements for professional use, such as multi-device connectivity, enhanced call quality, and remote call control.

Additional Support

You also get added product support from the UC partner and the peripheral or end-point provider when you have a certified device. This line of support between the peripheral manufacturer and the UC partner allows them to work together to solve any issues that may arise with a product or platform.

Latest Feature Updates

UC platforms are continuously providing system updates. When UC platforms provide updates, you can update all devices immediately, no matter where they are. In a hybrid world where teams are distributed between different locations, what would otherwise be a major IT challenge becomes a simple system update. An added benefit for IT teams is the remote device management capabilities of certified devices. Leading manufacturers offer device management software to support individuals with desktop applications as well as large global enterprises. Learn more in this blog and video featuring experts from EPOS, Jabra, Logitech, and Poly.

Conclusion

If the voice of your brand matters, it is essential to select certified audio and video devices. Certified devices will ensure your team members can hear, be heard, and be seen. To avoid the multiple potential risks, elect to purchase through an authorized reseller that supports your geographic territory. Leading brands like Jabra, Poly, and EPOS provide an online partner locator. Call One, Inc. is an Authorized Reseller that supports customers in the United States. How can we help?