Which solution is best for your Contact Center?
Customers today can engage with companies from multiple points to include self-service portals, web-based chats, and social media. This means Contact Centers are now responsible for more complex calls.
It’s important for agents to have comfortable headsets to support long hours of wear. And of course, they must provide great receive and transmit audio quality so that the agent’s and customer’s experience is optimal.
Call One, Inc. is partnered with the leading headset manufacturers to provide the best possible solutions for your contact center. Additionally, many of the brands offer special incentives and programs designed for our contact center clients.
We can also provide needed accessories like training-y cables, spare ear cushions, mic screens, and other replacement parts to help keep your contact center agents up and running.
The major brands recognize the importance of being able to “manage” headsets and offer Headset Management Software. Each partner offers options from free individual software to subscription-based enterprise-grade software that offers valuable insights and analytics to help you do your business better.
Contact us to learn which solutions are best for your contact center.
IMPROVE THE CUSTOMER EXPERIENCE
Explore how you can provide better customer experience, and empower your staff with better products, newer technology, and smarter workplace design. Learn more about Poly Contact Center.
Find a headset
Find a call center headset that suits your working style. Choose from affordable corded headsets and handy wireless headsets that let you leave your desk while on a call. All headsets are available in a QD version for your desk phone or a USB version for your computer, providing a versatile solution to your working requirements.
The best headset for your business
EPOS offers a broad array of high-quality professional headsets for different business needs and preferences. Scroll down to find advice and tools on how to find the right product for your business needs.
Delivering personalized customer experiences that develop relationships that last a lifetime.
We have a wide range of professional telecom headsets, ranging from entry level office use headsets to professional call centre use headsets in wired and wireless DECT styles, providing a real alternative to the current brand leaders.