HAPPY CUSTOMERS START WITH SUPER SERVICE SOLUTIONS
Hybrid working is now business as unusual for the call center. You get to hire the best talent regardless of location, and your employees get flexibility to work in home or office. Best of both worlds. But more than ever, that successful hybrid or distributed office needs customer service representatives (CSRs) to keep your organization connected to your customers. And there’s the challenge: How do you increase service levels with a remote team on multiple platforms? With crystal clear audio and video? And how do you maintain quality of service across multiple environments and endpoints? Poly’s got your back. Our solutions enable your team to provide the highest quality communications experience to you, your people, and your customers.
MAKE A REAL CONNECTION
CRYSTAL CLEAR AUDIO QUALITY
Customers will always need to trust your organization, starting with that first representative on the phone. Why allow audio problems and background noise to weaken that trust? Just one unclear call can easily lead to misunderstandings, longer calls, and a general lack of satisfaction from everyone involved. Go noise-free and confusion-free: Equip your teams with a Poly professional headset designed for CSRs.
MAXIMIZE YOUR MOVE TO CLOUD
HYBRID WORK AND SOFTPHONES: BUSINESS AS USUAL
Your remote employees are returning to the office — but they’re expecting a hybrid model of in-office and remote work. And you’ll need both cloud and office call center platforms to accommodate that. Make sure your devices operate seamlessly across all of these platforms and are easy to provision and manage. Poly devices work with most platforms and our cloud services help you easily monitor, manage, and inventory all of your devices.
EMPOWER YOUR CSRS
KEEP EMPLOYEES HAPPY (AND WORKING)
If you don’t offer your employees a hybrid workplace, they’ll find somewhere that does — especially now that remote work has opened up the job market. Providing them with reliable and comfortable equipment will make a massive difference to morale and engagement. And Poly has the broadest portfolio of call center headsets to meet the needs of CSRs. You do the math.
Customer Service: Office
Enjoy all day comfort and effortless control with the EncorePro 525 corded headset. Pair with the MDA500 QD Series corded switcher for QD headsets and a Poly Studio P5 camera for seamless audio and video.
Customer Service: Hybrid (Work from Home/Office)
Enjoy all day comfort and effortless control with the EncorePro 525 corded headset. Pair with the DA85 Audio processor and Poly Studio P5 camera for seamless audio and video.
Focus on your customer with a Savi 8220 UC noise canceling wireless headset that blocks out distracting background noise. Pair with the VVX 350 6-line, midrange IP desk phone.
IT Help Desk
Keep the focus on your conversation, not background noise with the Voyager 4320. This wireless headset with Acoustic Fence technology gives you the perfect balance of noise block and audio comfort.
Enjoy the award-winning, lightweight design and superior audio of the EncorePro 700 Series USB corded headset paired with the DA85 USB audio processor.
EXPLORE ALL CUSTOMER SERVICE PRODUCTS
SAVI 8200 OFFICE AND UC
Make every conversation clear with the Savi 8200 Office and UC Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.
VOYAGER FOCUS UC
Keep the focus on your conversation, not background noise, with the sophisticated noise canceling and immersive stereo sound of the Poly Voyager Focus UC Stereo Bluetooth headset.
Enjoy exceptional audio performance in the noisiest of environments
Keep noise out and productivity up, no matter where you are working with the Blackwire 8225. Create a zone of calm so you can stay focused. Get your voice across and not the noise around. View more about Blackwire 8225 and other Poly Solutions.
ENCOREPRO 700 SERIES
Your customer service agents are the eyes and ears (or rather, the ears and voice) of your company. They deserve the best—and this is it. The Poly EncorePro 710/720 featherweight headset has it all. Award-winning design. Luxurious comfort. Outstanding audio. Plus, it’s built to last with exceptional durability, even with all-day use. Don’t settle for anything less.
ENCOREPRO 500 SERIES
This is where your brand meets your customer. Give representatives and their customers the great experience they hope for with our Poly EncorePro 500 Series headsets. Renowned for their superior audio quality and exceptional durability, this family combines premium design with great comfort to deliver our best-selling contact center headset. And with the EncorePro 510 and 520, you’ve got options on wearing style and sound.
ENCOREPRO 300 SERIES
The call center is your front line of customer support. Give teams everything they need to shine, in a headset that hits the sweet spot between quality and affordability. All-day comfort. Total reliability. Acoustic protection and voice optimization. Noise cancelling so customers hear clearly. And exceptional value. The Poly EncorePro 300 Series is good for workers, callers and your bottom line. Make the most of every call—and your investment.
POLY STUDIO P5
Do wonders for your professional image with the Poly Studio P5 webcam. Fine-tuned Poly optics make you look so good that you’ll own the conversation. All in a small, rugged webcam that’s super easy to set up and use. It’s even simple for IT to manage with Poly Lens.
Welcome to the big leagues with this high quality, color, six-line phone system that gets the job done—and then some. For high-volume call environments that demand reliability, the VVX350 won’t let you down. Plus, easily get to all the phone features you use most. And count on hassle-free deployment, set up and training.
SMARTER DIGITAL ADAPTERS FOR POLY QD HEADSETS
Making the hybrid call center work
Smart digital headset adapters that make home/office working a breeze
Want your call center employees sounding crystal-clear from home or office? The Poly DA Series USB-A and USB-C compatible digital adapters adjust audio to each specific Poly headset, offering pro-grade call quality. You’ll even get full access to everything Microsoft Teams has to offer. This level of flexibility and sheer quality could only come from Poly.
Connect. Engage. Resolve.
In these challenging times, your customer service representatives (CSRs) are more critical than ever to keep your organization connected to your customers. But it can be challenging to increase service levels with a remote team on multiple platforms. It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity. Poly can help. Our solutions enable your team to deliver the highest quality communications experience for you, your people, and your customers.