New Audio, Video, and Collaboration Tech from Logitech, Jabra, EPOS, Yealink, HP Poly, JLab, JPL, and Shokz
The world of hybrid work, video conferencing, and personal productivity is evolving fast. In Q1 2025, leading brands introduced new products, software updates, and solutions designed to help professionals collaborate more effectively, wherever work occurs.
Here’s your official roundup of what’s new from some of your favorite brands:
Logitech Q1 2025 Highlights
Rally Board 65 AI-powered whiteboarding meets Logitech’s premium video conferencing portfolio to make brainstorming and content sharing easier and more inclusive.
Rally Streamline Kit A simple, effective solution to streamline cabling for Logitech Rally Bar and Rally Bar Mini installations.
Logitech Spot A smart presence detection sensor that enables more intelligent room automation and enhanced occupancy awareness.
CollabOS 1.13.A & 1.14 These updates deliver new functionality, control options, and enhanced performance for Logitech devices running CollabOS, including Rally Bar, Rally Bar Mini, Logitech RoomMate, and more.
Zone Wireless 2 Now, Native Bluetooth Certified for Microsoft Teams provides users with the freedom to connect directly to Bluetooth-enabled PCs without the need for a dongle while maintaining call control and integration within Teams.
EPOS Q1 2025 Highlights
ADAPT E1 Wireless Earbuds Sleek wireless earbuds designed for professionals on the go, offering excellent call quality and portability.
Yealink Q1 2025 Highlights
UH48 ANC Corded USB Headset A wired USB headset featuring Active Noise Cancellation, designed to deliver clear audio in busy environments.
BH74 ANC Bluetooth Headset A wireless Bluetooth headset with Active Noise Cancellation (ANC), perfect for hybrid workers who require all-day comfort and exceptional audio for calls and meetings.
JPL Q1 2025 Highlights
ICON 120 A professional-grade USB headset tailored for office users.
ICON 110 A foldable USB headset designed for hybrid workers who balance office and remote work.
Epic Mouse 2 An ergonomic wireless mouse designed for productivity and comfort.
Epic LUX Lab Headphones Premium ANC over-ear headphones designed for professionals and creators seeking exceptional sound and effective noise suppression.
GO LUX ANC Wireless headphones with Active Noise Cancellation for focused work.
GO POP ANC True wireless earbuds with Active Noise Cancellation (ANC), designed for life on the go.
JABRA Q1 2025 Highlights
Speak2 75 A firmware update introduces linking capability, enabling two units to pair together for expanded coverage in meeting rooms.
Jabra PanaCast 40 VBS A brand-new AI-powered video bar with Intelligent Zoom, Dynamic Composition, and plug-and-play USB simplicity, designed for small to medium-sized conference rooms.
SHOKZ Q1 2025 Highlights
OpenMeet UC Shokz introduces bone-conduction technology to the conferencing world, providing a headset that allows you to stay aware of your surroundings while remaining focused on meeting
HP Poly Q1 2025 Highlights
Voyager Legend 50 Series The legendary monaural headset is refreshed with modern features: NoiseBlockAI AI-powered noise suppression WindSmart Technology 10-hour Talk Time Wireless Charging Case Bluetooth 5.4 with Multipoint Poly Lens Software Support TCO Certified Designed for hybrid workers, the Voyager Legend 50 Series provides exceptional audio, comfort, and flexibility.
Get Expert Support
Whether you’re an enterprise or a small business, you don’t have to navigate this sea of new technology alone.
✅ Call One, Inc. is an Authorized Reseller specializing in supporting large enterprises with professional audio, video, and collaboration solutions.
✅ Hello Direct is an Authorized Reseller focused on helping small and medium businesses (SMBs) find the right tools for their hybrid and office environments.
Both teams offer expert guidance, real-world product testing, and access to top brands.
Large enterprises rely on professional-grade headsets in today’s fast-paced business environment to ensure seamless communication and collaboration. Selecting the right headset vendor is crucial, as enterprises require durable, high-quality solutions that integrate with their existing infrastructure while providing exceptional support and value. Below are the key factors enterprises should consider when choosing a headset vendor.
1. Quality and Durability
Enterprises prioritize headsets that are built to last. Business professionals often wear headsets for extended periods, making durability a key consideration. High-quality materials, robust construction, and reliable performance ensure longevity and reduce the need for frequent replacements.
2. Compatibility with Office Systems
Large enterprises operate in mixed technology environments with diverse phone systems, computers, and collaboration platforms like Microsoft Teams, Zoom, and Google Meet. Headsets must be universally compatible through direct USB connections, Bluetooth, DECT wireless, or proprietary connectivity solutions.
3. Call Quality and HD Voice
Crystal-clear audio is non-negotiable for enterprise communications. HD voice quality ensures both the speaker and listener can communicate effectively, reducing misunderstandings and enhancing overall call productivity. A headset with high-quality speakers and a noise-canceling microphone is essential for professional conversations.
4. Advanced Noise Cancellation
High-density office environments require headsets with superior noise cancellation. Whether it’s active noise cancellation (ANC) for the user or advanced microphone noise suppression for the caller, minimizing background distractions leads to better focus and clearer conversations.
5. Comfort for Extended Wear
Employees wear headsets for hours at a time, so comfort is a key factor. Adjustable headbands, cushioned ear cups, and lightweight designs contribute to a more comfortable experience, reducing fatigue and increasing productivity.
6. Vendor Expertise and Industry Knowledge
Enterprises prefer vendors with deep expertise in business communication solutions. Vendors specializing in headsets can provide in-depth product recommendations tailored to enterprise needs. Call One, Inc. has been a trusted advisor since 1987, helping businesses find the right audio solutions based on real-world testing and experience.
7. Customer Support and After-Sales Service
Reliable technical support is crucial for large enterprises. Vendors should provide responsive pre-sales assistance, technical troubleshooting, and post-purchase support. Call One, Inc. specializes in after-sales service, ensuring businesses receive ongoing support beyond the initial purchase.
8. Warranty and Long-Term Service Plans
A strong warranty and dependable service options are essential for long-term investment. Enterprises should evaluate warranty coverage, replacement policies, and extended service agreements to maximize their headset investment.
9. Price vs. Value
While cost is a factor, enterprises should focus on total value rather than just the lowest price. A headset vendor should offer competitive pricing while ensuring high-quality performance, longevity, and comprehensive support.
10. Advanced Features and Customization
Enterprises often require specific features such as wireless connectivity, AI-powered voice isolation, multi-device pairing, and customizable settings to meet their unique needs. Vendors offering feature-rich headsets with flexible deployment options gain a competitive advantage.
11. Vendor Longevity and Stability
Long-standing vendors with a proven track record offer reassurance to enterprises. Call One, Inc. has been a trusted headset provider since 1987, demonstrating stability, reliability, and industry leadership.
12. Integration with Procurement Platforms
Enterprises often utilize procurement platforms like SAP Ariba, Coupa, and ServiceNow for streamlined purchasing and supplier management. Vendors that integrate seamlessly with these systems help simplify procurement, ensuring efficiency and compliance with corporate purchasing guidelines.
Call One, Inc. has a dedicated e-commerce team that supports integrations with procurement platforms, manages CIF and PunchOut catalogs, anddevelops custom buy sites to align with enterprise purchasing requirements. This ensures that large organizations can easily procure headsets and other communication solutions through their preferred platforms, reducing administrative complexity and improving overall procurement efficiency.
13. Strong Partnerships with Leading Brands
A vendor’s partnerships reflect its credibility and access to top-tier solutions. Call One, Inc. has long-standing relationships with leading global brands like Jabra, HP Poly, Logitech for Business, and EPOS while also working with emerging brands like Yealink, Shokz, JLab, and JPL to offer enterprises a broad selection of solutions tailored to their needs.
Conclusion
By evaluating these key factors, large enterprises can select a headset vendor that meets their current needs and provides ongoing support, reliability, and long-term value.
As a trusted advisor for professional audio and video solutions, Call One, Inc. helps enterprises navigate the vast landscape of headset options to ensure they invest in the right technology for seamless communication and collaboration.
https://calloneinc.com/wp-content/uploads/2023/08/Call-One-ANC-blog-graphic.jpg310850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2025-03-16 15:28:282025-04-21 14:45:50Key Factors Large Enterprises Should Consider When Selecting a Headset Vendor
Choosing the right wireless business headset can be overwhelming, especially with so many professional-grade options available. A YouTube viewer recently asked whether they should go with the Yealink BH76 Plus or Jabra Evolve2 65 Flex—two premium headsets designed for hybrid work and professional use.
At first, I wouldn’t have thought to compare these two headsets, but after testing them side by side, I found some key similarities and differences that may help you decide which one best suits your needs.
Let’s break them down!
Side-by-Side Comparison Chart
Feature
Yealink BH76 Plus
Jabra Evolve2 65 Flex
MSRP
$319
$329 ($389 includes Wireless Charger)
Connectivity
Bluetooth 5.2 + USB Dongle (BT51)
Bluetooth 5.2 + USB Dongle (Link 380 or 390)
Microsoft Teams & UC Certification
✅ Yes
✅ Yes
Active Noise Cancellation (ANC)
ANC On, ANC Off, Ambient Sound
Hybrid ANC On, ANC Off, HearThrough
Battery Life (Talk Time)
Up to 35 hours (ANC off)
Up to 20 hours (ANC off), 16 hours (ANC on)
Wireless Range
Up to 45m (150 ft)
Up to 30m (100 ft)
Speaker Size
35mm
28mm
Microphone Technology
Yealink Acoustic Shield
Jabra ClearVoice
Hideaway Mic
Retractable hidden microphone arm (Mutes when retracted)
Flip up hideaway microphone arm (Flip up to mute)
Comfort Features
Memory foam ear cushions
Jabra Air Comfort Technology
Portability
Standard headset design, replaceable ear cushions
Fold-and-go design for compact travel
Weight
285g (10oz)
136g (4.8oz)
Busylight Indicator
✅ Yes
✅ Yes
Device Management
Yealink USB Connect (PC), Yealink Connect (Mobile)
Jabra Direct (PC), Jabra Sound+ (Mobile), Jabra Xpress (Enterprise)
1. Connectivity & Compatibility
Both headsets support Bluetooth and include a USB dongle for a seamless connection to computers.
Yealink BH76 Plus: Comes with the BT51 dongle (available in USB-A or USB-C).
Jabra Evolve2 65 Flex: Comes with the Link 390 dongle (available in USB-A or USB-C).
Both models offer UC and Microsoft Teams Certified variants for enterprise-grade communication.
2. Active Noise Cancellation (ANC) Performance
ANC technology is a key feature of both headsets:
Jabra Evolve2 65 Flex: Provides Hybrid ANC On, ANC Off, and HearThrough mode for situational awareness.
Yealink BH76 Plus: Offers ANC On, ANC Off, and Ambient Sound mode to adjust external noise levels.
Note: Wireless range may vary based on office layout, walls, and interference from other wireless devices. In my home office, I get roughly 30-60 feet of wireless range.
4. Comfort & Design
Jabra Evolve2 65 Flex features a fold-and-go design, making it ultra-portable for hybrid workers who frequently travel. It also incorporates Jabra Air Comfort Technology for an enhanced wearing experience. I share what Jabra Air Comfort Technology is in this blog, Jabra Evolve2 65 vs. Evolve2 65 Flex: Which is Right for You?
Yealink BH76 Plus includes a set of Over-Ear and On-Ear replacement ear cushions with memory foam padding, allowing users to switch between on-ear and over-ear according to their needs freely. The built-in firmware automatically recognizes the type of ear cups to adjust audio parameters, ensuring you get the best experience in any situation. Ergonomic design and premium materials support you comfortably wearing headphones all day.
Which is better?
If portability is a top priority, the Jabra Evolve2 65 Flex is the clear winner. If you prefer replaceable ear cushions and memory foam padding, the Yealink BH76 Plus is worth considering.
5. Speaker & Microphone Performance
Yealink BH76 Plus features 35mm speakers and Yealink Acoustic Shield technology for voice clarity and background noise reduction. It has a retractable hidden microphone boom arm that mutes the microphone when retracted.
Jabra Evolve2 65 Flex has 28mm speakers with Jabra ClearVoice microphone technology to enhance speech intelligibility. Its hideaway microphone boom arm also mutes the microphone when flipped up.
Both headsets use noise-canceling microphone technology, but performance may vary based on your specific work environment.
6. Real-World Mic Tests: Open Office & Extreme Noise
I conducted two microphone performance tests:
Open Office Test: I test the microphones from our open office environment with multiple conversations happening simultaneously. I tested with only the noise-canceling capabilities of the microphones themselves, and during a Microsoft Teams meeting, Voice Isolation was turned on to provide additional AI noise suppression.
Extreme Noise Test: I tested both microphones against a revving motorcycle engine to push them to the limit.
🎥 Want to see the results? Watch the full comparison video here:
When purchasing Yealink or Jabra headsets, it’s crucial to go through an Authorized Reseller to ensure:
Genuine Products – Avoid counterfeit or unauthorized versions.
Warranty Support – Get manufacturer-backed service and replacement options.
Expert Guidance – Work with knowledgeable professionals who can help you choose the right device for your ne
Who Should You Buy From?
Call One, Inc. specializes in serving large enterprises, providing customized audio and video collaboration solutions, procurement integration, and dedicated support.
Hello Direct focuses on small and medium-sized businesses (SMBs), offering curated product recommendations, trusted advisory services, and a seamless buying experience.
https://calloneinc.com/wp-content/uploads/2025/02/Yealink-BH75-vs-Jabra-Evolve2-65-flex.jpg5001280Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2025-02-27 19:06:162025-02-27 19:06:19Yealink BH76 Plus vs. Jabra Evolve2 65 Flex: Which Wireless Business Headset is Right for You?
A question I’m frequently asked is, “What’s the best headset?” My answer is always the same: “It depends.” There’s no universal “best” headset because what’s best for one person or organization may not work for another. Factors like use case, compatibility, personal preferences, environment, and budget all play a role in determining the right headset.
Why There’s No One-Size-Fits-All Headset
At Call One, Inc. and Hello Direct, we’ve been in the professional headset industry since 1987, and one key lesson we’ve learned is that every client’s needs are unique. While there are many factors we consider when recommending the right headset, here are some of the most common ones we evaluate:
Use Case
What is the role of the headset user? Different roles have different environments, workflows, communications, and collaboration requirements. Below are examples of various roles. A Contact Center Agent’s headset needs will differ vastly from those of a Graphic Designer, and a Field Technician requires a mobile solution and is typically on multiple customer sites compared to a desk-centric role like an Administrative Assistant.
Frontline/Customer-Facing Roles, e.g., Contact Center Agent, Sales Associate, Field Technician, Healthcare Support
Knowledge Workers e.g. Data Analyst, Software Engineer, Financial Analyst, Marketing Specialist, Writer/Editor
Management/Leadership, e.g. Project Manager, Operations Manager, Executive
Skilled Trades, e.g. Electrician, Plumber, Carpenter, Mechanic
Service and Support, e.g. Administrative Assistant, Security Guard, Janitor/Custodian
Creative and Arts, e.g., Graphic Designer, Online Instructor/Teacher, Video Editor, Game Designer
Does the user need mobility or a desk-based solution? Some roles require mobility in their office or are on the go and require wireless headsets, while some roles are desk-centric, and most or all of their work is done from a dedicated workspace or workstation where a corded headset is sufficient.
Call-centric role or occasional user? Call-centric roles require lightweight, comfortable headsets with high-quality noise-canceling microphones and speakers that provide clear audio for extended periods. The headsets should also be durable, and features like quick disconnect and call controls would be beneficial. For the occasional user, comfort is nice but less critical. A standard microphone with decent audio quality is usually sufficient. The occasional user may prefer versatility like Bluetooth to pair with their mobile phones to listen to music, audiobooks, or podcasts.
Compatibility & Connectivity
What devices will the headset connect to? (e.g., desk phones, computers (Windows/Mac), mobile phones, or a combination) Connectivity is a key factor in determining what headset options are available. Today, there are simple USB corded headsets and multi-connectivity headsets that support connectivity to a desk phone, computer, and mobile device.
Which collaboration platforms are being used? Most organizations today use multiple platforms as part of their daily communications needs, including Microsoft Teams, Zoom, Google Meet, Webex, RingCentral, and more.
Personal Preferences
What wearing style is preferred? (e.g., over-ear, on-ear, earbuds, stereo or mono options)
How important are comfort, portability, and aesthetics?
Required Features
Is Teams Certification or UC compatibility a priority?
Does the user need ANC (Active Noise Canceling) speakers for better focus?
Is security a priority? Does your company have a “No Bluetooth” policy?
Environment
Where will the headset be used? Today, people can work from anywhere, including corporate offices, home offices, coffee shops, airport terminals, hotel lobbies, data centers, city streets, and more. Your environment can help determine which headset is best.
Do you have a hybrid workforce that needs a headset that will work with devices in the office and can also be used in their home office or other locations?
Budget
What is the price range? Headsets range from budget-friendly options to premium solutions, and they can cost from $40 to $500+.
These considerations are just a starting point. Our team dives deeper into each client’s unique requirements to recommend the ideal solution for their specific situation. With the right guidance, you can find a headset that truly fits your needs.
My Top Picks for 2024 by Category
Best Noise-Canceling Microphone
For environments with heavy background noise, a great microphone can make all the difference. Here are my top picks for 2024:
EPOS Impact 1000 Series
EPOS Impact 800 Series
Want to hear how these headsets perform? Check out our YouTube Headset Mic Test Playlist to listen to real-world mic tests across multiple environments, including noisy open offices and even on the road.
Best ANC Speakers
For immersive sound quality, these headsets deliver in 2024:
Headphone Style
Jabra Evolve2 85
HP Poly Voyager Surround 80 UC
EPOS Adapt 660
Yealink BH76 Plus
Earbuds
Jabra Evolve2 Buds
HP Poly Voyager Free 60 UC
On-Ear Style
Logitech Zone Wireless 2
Jabra Evolve2 75
HP Poly Voyager Focus 2
EPOS Impact 1000 Series
While ANC can reduce background noise for a better listening experience, no headset I’ve tested blocks 100% of background sound. For a deeper understanding of ANC technology and its limitations, check out my blog Understanding ANC Technology in Professional-Grade Headsets.
Longest Talk Time
If you need a headset that works as long as you do, here are the top picks for longest talk time in 2024:
Yealink BH76: Up to 35 hours
Yealink BH70: Up to 35 hours
Jabra Evolve2 65: Up to 35 hours (with busylight off)
Longest Wireless Range
For users needing mobility across large spaces, these headsets deliver the longest wireless range of up to 180 m / 590 ft in an open area and up to 55 m / 180 ft in a typical office environment:
EPOS Impact D, SD, and 5000 Series
HP Poly Savi 7400 and 8400 Series
Most Budget-Friendly
Here are the best options for value in 2024:
Logitech H570e (Mono): $39.99
Logitech Zone 305 (Teams version, native Bluetooth): $69.99
Logitech Zone 305 UC: $99.99 (with dongle)
Six Key Considerations Beyond the Headset Model
Choosing the right headset model is important, but there are other factors businesses must consider to ensure they’re making an informed and sustainable investment. For a deeper dive into these considerations—like support and warranty, service and management, total cost of ownership, and sustainability—check out my blog: ➡️ Beyond the Headset: Key Considerations for Businesses
Stay Tuned for 2025’s Top Picks!
I’m currently testing new headsets that will debut in 2025, so stay tuned for updates! If you want to be the first to learn about these new products, follow me on LinkedIn and subscribe to our YouTube channel for exclusive demos, tests, and comparisons.
Takeaways: Don’t Go It Alone
Choosing the right headset can be challenging, especially with so many variables to consider. That’s why organizations like Call One, Inc. and Hello Direct are here to help.
Call One, Inc. specializes in supporting large enterprises and understanding the challenges of managing thousands of employees across various environments.
Hello Direct focuses on small businesses, offering expert guidance for organizations without dedicated IT resources.
Professional-grade headsets are designed for business use and are certified for Microsoft Teams, Zoom, and other major platforms. Whether your priority is mic performance, ANC speakers, or value, it’s important to consult experts.
Need help identifying the best headset for your organization? Contact us today.
https://calloneinc.com/wp-content/uploads/2024/12/best-hedset-2024.jpg310850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2024-12-22 16:00:332024-12-22 16:00:36What’s the Best Headset? It Depends on YOUR Needs
The Yealink WH63 Wireless Headset offers a range of professional features designed to enhance productivity in any business environment. One of its standout features is the ability to hold multi-headset conference calls, allowing multiple headsets to connect to the same base for shared audio during calls. This feature is particularly useful for training scenarios where a supervisor needs to monitor a call or when a trainee is shadowing a more senior agent.
In this article, we’ll guide you through the steps to enable multi-headset conferencing mode on the Yealink WH63. This will allow you to easily manage group discussions and training sessions without external audio devices.
Step-by-Step Guide to Enabling Multi-Headset Conferencing Mode
Before You Begin:
Ensure your Yealink WH63 headset is properly paired with the base station and that the base station is powered on.
You can connect up to three additional headsets to the same base for conferencing.
1. Initiate or Join a Call
To start the multi-headset conference, first initiate or be on an active call with your primary Yealink WH63 headset.
2. Dock an Additional Headset
While on the active call, take an additional Yealink headset and dock it into the same base station as the primary headset.
3. Accept the Conference on the Primary Headset
A tone will play in the primary headset when the additional headset is docked. To accept the additional headset into the conference, press the Call Control button on the primary headset.
Once accepted, audio will be shared between both headsets, allowing participants to hear and speak to each other.
Note: When additional headsets pair into the conference, they are muted by default. Users can control the volume and mute settings individually without affecting the primary headset.
4. Adding More Headsets
To add more headsets (up to three in total), simply repeat the process by docking the additional headset(s) into the same base station and accepting them on the primary headset.
5. Managing the Conference
Each headset connected to the base will use its own tuning settings, allowing participants to individually adjust volume levels or mute/unmute their microphones during the call.
Example Use Case: Multi-Headset Conferencing for Training Purposes
One of the primary reasons businesses use multi-headset conferencing is for training purposes. For instance, a supervisor might want to listen in on a live customer call to provide feedback to a trainee or monitor the interaction.
In this scenario:
Trainee and Senior Agent: The trainee can wear one headset and interact with the customer, while the senior agent or supervisor listens in through a second headset, ready to step in if necessary or provide guidance after the call.
Real-Time Coaching: The supervisor can listen to the call in real-time and offer advice to the trainee while the call is happening, either through chat or after the conversation.
Call Quality Monitoring: This feature is also beneficial for quality assurance purposes. A QA manager can monitor a live call without disrupting the flow of the conversation between the agent and the customer.
Multi-headset conferencing is a simple yet powerful feature for training. It ensures that new team members are supported while handling live calls without compromising customer experience.
Ending or Leaving the Conference Call
To end the call for all headsets, the user of the primary headset can either press the Call Control button or dock the primary headset back into the base. This will disconnect all additional headsets.
If an additional headset user wishes to leave the conference, they can press their own Call Control button to disconnect from the call without ending it for others.
Tips for Effective Multi-Headset Conferencing with the Yealink WH63
Ensure Strong Connectivity: All headsets should remain within the base’s wireless range to avoid audio dropouts or disruptions.
Mute Etiquette: When more than two people are in the conference, remind participants to mute their microphones when not speaking to reduce background noise.
Battery Check: Ensure all headsets are fully charged before starting the conference, especially if the meeting or training session will be lengthy.
Conclusion
The Yealink WH63’s multi-headset conferencing feature makes it easier to collaborate and train team members in a live environment. Following the steps outlined in this guide, you can quickly set up and manage multi-headset conference calls for effective training and monitoring. Whether you’re training new employees or overseeing customer interactions, this feature enhances communication and supports continuous learning in your organization.
If you need assistance with Yealink headsets or would like expert advice on finding the right solution for your business, Call One, Inc. is a Yealink Certified Headset Solution Professional. Feel free to contact us today for help with any Yealink products and more!
Have you used the Yealink WH63 for multi-headset conferencing during training? Share your experience in the comments below!
https://calloneinc.com/wp-content/uploads/2024/10/Yealink-WH63-Multi-Headset-Conference-Mode-header.jpg310850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2024-10-06 13:33:072024-10-06 13:33:50How to Set Up Multi-Headset Conferencing Mode on the Yealink WH63
As someone who has been in the business communications and collaboration industry since 1999, I’ve had the privilege of helping thousands of businesses find the right headsets for their needs. While the specific model of a headset is critical, it’s just one piece of the puzzle. There are several other essential factors businesses should consider to ensure they’re making an informed and sustainable investment.
1. Support and Warranty
Headsets are vital tools in today’s hybrid and remote working environments, and any downtime due to malfunction can lead to productivity loss. That’s why it’s important to consider not only the features and price of a headset but also the support behind it. Brands like Jabra, Logitech, HP Poly, and Yealink stand out because they offer strong warranties and reliable support channels.
You want to partner with brands that stand behind their products with multi-year warranties and hassle-free replacement processes. If a headset issue arises, how quickly can you get support? What’s the warranty coverage? These questions matter because the cost of downtime often outweighs the initial savings of a cheaper, lesser-known brand.
2. Service and Management
Today’s headsets are more than just communication devices—they’re part of a larger, managed ecosystem. For IT departments, the ability to centrally manage and monitor headsets can drastically reduce troubleshooting times. Solutions that allow you to deploy firmware updates, monitor device health, and even push settings across multiple devices can save hours of manual labor.
Businesses should prioritize headset manufacturers who offer software platforms that enable this level of management. For example, brands like HP Poly, Logitech, and Jabra offer management software for IT admins, which is crucial when you’re deploying hundreds or even thousands of devices. Having visibility into each device’s status ensures you’re proactive about potential issues, reducing downtime and service calls.
3. Research & Development (R&D) and Innovation
Technology is rapidly evolving, and businesses need to stay ahead of the curve. Partnering with brands like Logitech, Yealink, HP Poly, and Jabra ensures that your headsets will meet today’s standards and adapt to future needs. These companies invest heavily in R&D, consistently rolling out updates and innovations that push the industry forward.
In my experience, companies that innovate are better positioned to address the evolving demands of modern workspaces, whether it’s improving noise cancellation technology, integrating with collaboration platforms like Microsoft Teams or Zoom, or introducing AI-based features that enhance the user experience.
4. Compatibility with Collaboration Tools
Today’s hybrid work environments rely heavily on collaboration tools like Microsoft Teams, Zoom, and Google Meet. It’s not enough for headsets to simply “work” with these platforms—they need to be optimized for them. Certified devices ensure superior call quality, advanced features like voice isolation, and a seamless user experience.
Businesses should look for headsets that are certified for the platforms they use most. Brands like Jabra, Logitech, HP Poly, and Yealink have a wide range of devices that are certified for Teams, Zoom, and other major platforms, ensuring optimal performance.
5. Total Cost of Ownership (TCO)
When evaluating headset options, it’s important to look beyond the sticker price and consider the total cost of ownership. Factors such as durability, software management capabilities, support, and ongoing innovation all contribute to the long-term value of a headset. A lower upfront cost might seem appealing, but if the device lacks longevity, offers limited support, or isn’t future-proof, the overall cost of replacing and maintaining that headset will quickly outweigh the initial savings.
6. Environmental Impact and Sustainability
More and more companies are prioritizing sustainability, and the brands you choose should align with those values. It’s important to consider whether the headsets you’re buying are manufactured with recycled materials, whether the packaging is sustainable, and what steps the brand is taking to reduce their carbon footprint. Many of the brands we partner with, such as Logitech and Jabra, are committed to sustainability, producing carbon-neutral products and using recycled materials in their designs.
Conclusion
Selecting the right headset for your business is about much more than just finding the right model. It’s about looking at the full picture: the support and warranty, the service and management capabilities, the level of R&D and innovation, the compatibility with your collaboration tools, and the total cost of ownership over time.
That’s why at Call One, Inc., we partner with industry-leading brands like Jabra, Logitech, HP Poly, and Yealink. These companies are committed to providing not just products, but solutions that help businesses improve communication, productivity, and overall efficiency in the long run. Investing in the right technology today means a more sustainable, efficient, and innovative workplace tomorrow.
https://calloneinc.com/wp-content/uploads/2024/09/Beyond-the-Headset_header.jpg310850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2024-09-11 20:23:552024-09-11 20:23:56Beyond the Headset: Key Considerations for Businesses When Choosing Communication Solutions
I have the privilege and opportunity to test professional-grade headsets from all the leading brands. Want to see and hear how they perform in real-world environments? Check out the Call One, Inc. YouTube Channel. The Yealink BH70 Bluetooth Headset should be considered the next time your organization needs UC Bluetooth headsets. Why? Let’s get into it.
The Yealink BH70 Series is designed to connect to your laptop via the included BT51 dongle and Bluetooth 5.2 to your mobile device. This makes it an ideal headset for various work environments, including hybrid work, open offices, remote work, and contact centers.
Comfort and Durability
Based on my experience with the current Yealink headsets, the BH70 is one of the most comfortable I’ve used. Designed with user comfort in mind, the BH70 headsets feature an ergonomic design and leather ear cushions. They are lightweight, with the dual-ear models weighing 147g and the mono-ear models weighing 91g, making them comfortable for all-day use. The headsets are built to last with high-quality materials and have a 2-year warranty.
Long Battery Life
One of the standout features of the BH70 series is the impressive battery life. With up to 35 hours of talk time and a quick charging time of just 90 minutes, you can rely on these headsets for extended periods without frequent recharging. I have gone an entire work week without charging. Additionally, the headsets have a standby time of 22 days.
Use as Corded Device
If you run out of battery, are in a location that doesn’t allow Bluetooth, or are experiencing wireless density issues, you can use the Yealink BH70 as a corded/wired audio device by using the included USB-C to USB-A 2.0 cable.
Wearing Style Versatility
The Yealink BH70 series is available in mono and dual-ear headband-wearing styles. You can also rotate the mic boom to have the mic on your right or left side.
Certified for Microsoft Teams
The Yealink BH70 Bluetooth headsets are certified for Microsoft Teams and include a dedicated Teams button. This certification ensures compatibility and optimal performance with Microsoft’s communication platform.
Low Pricing
Compared to other brands that offer similar features, functionality, and audio performance, the Yealink BH70 Bluetooth Headsets are much lower priced.
Conclusion
In conclusion, the Yealink BH70 Bluetooth Headset is a standout choice for anyone needing a reliable, high-quality headset. Its versatile connectivity options make it suitable for various work environments, whether at home, in the office, or on the go. The exceptional comfort, ensured by its ergonomic design and lightweight build, allows for extended wear without discomfort. The impressive battery life and quick charging capabilities mean you won’t be left without a functioning headset during crucial times. Additionally, using the headset as a corded device adds a layer of reliability and flexibility. Certified for Microsoft Teams and available at a competitive price, the Yealink BH70 offers exceptional value. If you’re looking for a headset that combines comfort, durability, and advanced features without breaking the bank, the Yealink BH70 should be at the top of your list.
Check out this overview and Yealink BH70 mic performance demo video!
Try Yealink BH70 for FREE
Call One, Inc. offers an Enterprise and Contact Center Program (ECCP) that enables qualified customers to get a free sample of Yealink headsets to test in their environment. To learn more, visit our website or contact us for help selecting the right headset for your organization.
Call One, Inc. is a nationally certified woman-owned business that provides professional-grade audio and video solutions for personal and team workspaces.
https://calloneinc.com/wp-content/uploads/2024/05/Yealink-BH70-Header.jpg310850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2024-05-29 19:05:132024-11-13 19:12:11Why You Should Consider the Yealink BH70 for Your Next Headset Purchase
Introducing the Yealink BH71 Mono Bluetooth Headset Series for Work from Anywhere, a revolutionary device that provides high-definition audio quality wherever you are. This headset is perfect for those who are always on the go, whether in the car, train, or office. With the BH71, you can connect to your smartphone, desk phone, or PC and experience crystal-clear audio with every call.
Yealink BH71 Workstation
The BH71 features 4-mic beamforming noise cancellation technology, ensuring you are always heard clearly, no matter the surrounding environment. This advanced technology blocks background noise, so you can focus on the conversation. The BH71 also provides an adjustable ear hook for comfortable wearing, and you can pull out the ear hook easily to best fit your ear.
Moreover, the BH71 guarantees 10-hour talk time, ensuring you are always connected throughout the day. For those who need even more battery life, the BH71 Pro and BH71 Workstation Pro models come with a portable charging case that provides an additional 20 hours of battery life. With this charging case, you can even cover all week’s use.
For those who need an all-in-one UC communication experience, the BH71 Workstation and BH71 Workstation Pro models are the perfect fit. These models come with a station that can connect to your desk phone, PC, and smartphone simultaneously. The station also has a 3-inch touch screen, a speakerphone, 3 USB 3.0 ports, a Qi wireless charger for your smartphone, and a portable charging case. With all these features, the BH71 Workstation and BH71 Workstation Pro can make your office look stylish and nice.
In terms of design, the BH71 is sleek and modern, with a matte black finish and minimalist design. The device is lightweight and compact, making it easy to carry around wherever you go. The BH71 Pro and BH71 Workstation Pro models come with a stylish charging case that is also lightweight and portable.
Overall, the BH71 Mono Bluetooth Wireless Business Headset System is an excellent choice for anyone who needs high-quality audio for business communication. With its advanced noise cancellation technology, comfortable fit, and long battery life, the BH71 is a must-have for anyone who wants to stay connected on-the-go.
The Yealink BH71 Series of Bluetooth Headsets include four models:
BH71 Workstation and BH71 Workstation Pro– Mobile/PC/Deskphone
Wireless Range
BH71 and BH71 Pro – Up to 100ft / 30m
BH71 Workstation and BH71 Workstation Pro – Up to 250ft / 75m
BT51 Dongle
BH71 Pro and BH71 Workstation Pro include BT51 dongle
BH71 and BH71 Workstation do NOT include BT51 dongle
Portable Case
BH71 – Carrying case without built-in battery
BH71 Pro – Charging case (20hrs battery life)
BH71 Workstation – Case NOT included
BH71 Workstation Pro – Charging case (20hrs battery life)
Workstation
Workstation is a base with 3-inch Touch screen, Speakerphone, Built-in 3 USB Hub and Qi Wireless Charger
BH71 Workstation and BH71 Workstation Pro include Workstation
BH71 and BH71 Pro do NOT include Workstation
Contact an authorized Yealink Reseller like Call One, Inc. if you would like to learn more or check if you qualify for a free demo.
https://calloneinc.com/wp-content/uploads/2023/03/Yealink-BH71-social.jpg5891200Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2023-03-09 08:00:002023-12-20 17:35:16Yealink Introduces the BH71 Mono Bluetooth Headset Series for Work From Anywhere
Video conferencing and collaboration continues to expand and evolve to support the new ways of working. Microsoft Teams and Zoom are front runners; however, businesses use multiple platforms, including Webex, Google Meet, BlueJeans, GoTo, 8×8, and more.
Leading brands have developed online tools to help establish a starting point. It’s always best to contact a subject matter expert. Something as simple as a wrong cable or length can delay your project. Subject matter experts can help guide and ensure you get all the required components to set up an optimal video conferencing experience based on your needs and expectations. Companies like Call One, Inc. have been in the audio and video conferencing space since 2003 and can help provide the right solutions.
Below are the current online video conferencing selection tools available. I’ve also created short videos to help you navigate these awesome online tools!
Logitech Room Configurator
Online Room Configuration Guides for Video Conferencing
What is your primary video conferencing platform? Choose the video conferencing platform your organization uses most often.
Google Meet
Microsoft Teams
Zoom Rooms
Ring Central
What size room are you setting up? Choose the option that best matches the seating capacity of your room.
Phone Booth (Up to 3)
Huddle Room (Up to 6)
Medium Room (Up to 12)
Medium Plus (Up to 16)
Large Room (Up to 20)
Board Room (20+)
U-Shaped Table (20+)
Would you prefer to deploy via a dedicated video conferencing appliance, or a meeting room computer?
Appliance-Based Video Conferencing Solution
PC-Based Video Conferencing Solution
Choose Conference Camera
Add room-filling audio. – Choose from the following audio extensions to make sure everyone can hear and be heard clearly. Please note: Some items may be required based on a previous selection. Choose your meeting controller – Select a controller that directly connects to the meeting room PC or video bar, or one that is untethered from the room system.
Pick optional mounting hardware and cables – These items will safely secure your meeting room devices. Please note: Some items may be required based on previous selections.
Choose optional add-ons – Enhance the meeting experience with optional add-ons.
As of writing this blog, there are multiple “Spaces” to choose from, including Home Office, Education, Government, Healthcare, Office, Financial, and Mobile. However, “Office” is the only Space currently available for selection.
Pick your Platform
Poly
Microsoft Teams
Zoom
Select Workspace
1-2 people – Focus Room – Room size 10’ x 10’ / 3.05m x 3.05m
3-5 people – Small / Huddle Room – Room size 10’ x 15’ / 3.05m x 4.57m
6-10 people – Medium Room – Room size 15’ x 20’ / 4.57m x 6.10m
11-15 people – Large Room – Room size 15’ x 28’ / 4.57m x 8.53m
16+ people – Custom / Specialty Room – Room size 20’ x 33’ / 6.10m x 10.06m
When a Workspace is selected, you will have the options to review:
View Cabling
Room View
Diagram View
Check Coverage
Cameras
Displays
Speakers
Microphones
Show Materials
Featured Poly Hardware
Poly Accessories
Poly Service / Support
Accessories
Available Poly Accessories
Available Third-Party Accessories
Options
List of available options by Poly or 3rd Party
Download
You have to option to download a pdf of the results
Scroll down their Business Video Conferencing page until you locate: Meeting your meeting needs – Use our configurator to help you decide which PanaCast is right for you and your business. Scroll down and click Start.
Question 1 of 3
What type of collaboration solution do you need?
Personal Solutions
Teaching Solutions
Meeting Solutions
Question 2 of 3
Please select your platform
Personal Solutions
Microsoft Teams
Zoom, Google, Others
Teaching Solutions
Microsoft Teams
Zoom, Google, Others
Meeting Room Solutions
Bring your own laptop
Teams Room
Zoom Room
Question 3 of 3
Personal Solutions
Where do you work?
Home Office
Office Desk
Co-Working Space
Once you select work space, you will be provided a list of Jabra audio, video, and accessories models including highlighted Recommended solutions.
Teaching Solutions
Where do you work?
In the classroom
From home
Once you select work space, you will be provided a list of Jabra solutions including highlighted Recommended solutions.
Meeting Room Solutions
Where do you meet?
Huddle Room
Medium meeting room
Large meeting room
Once you select a meeting space, you will be provided a list of Jabra audio, video, and accessories models including highlighted Recommended solutions.
