Is Your Communications Continuity Plan Ready? 

Why 911 Dispatch Centers Can’t Afford to Wait  

Introduction 

What happens when your lifeline to the field depends on hardware that’s about to disappear? Poly’s recent announcement that it will no longer manufacture or support its specialty dispatch communications products — including headsets, cords, and accessories — has left many 911 and critical communications centers facing an uncomfortable reality: 

Inventory is shrinking. Repairs are limited. Support is ending. For agencies that depend on these devices every second of every day, this isn’t just a procurement issue — it’s a continuity issue. 

The Challenge: Shrinking Supply, Growing Risk 

In public safety communications, redundancy is everything. Yet with Poly exiting the dispatch hardware market, many organizations are finding that redundancy has vanished from their supply chain. 

Common challenges we’re hearing from agencies include: 

If your team hasn’t yet addressed this, now’s the moment to start a conversation about what comes next. 

Rethinking Continuity: Three Steps to Stay Operational 

Why It Matters 

When a dispatcher picks up a call, there’s no tolerance for failure. But maintaining reliability isn’t just about hardware — it’s about planning ahead. 

By addressing these changes now, agencies can: 

Call to Action 

Have you discussed your plan yet? 

Our Critical Communications Team can help you assess your current equipment, identify risks, and map a path forward with certified, long-term solutions. 

👉 Visit our Critical Communications page to learn more or book a consultation.