Tag Archive for: EPOS

EPOS IMPACT 1000

Discovering the EPOS Impact 1000 Series: The Best Noise-Canceling Mic in Business Headsets

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Introduction

I’ve had the opportunity to test various business-grade headsets across multiple brands. Based on my tests, the EPOS Impact 1000 Series features the best noise-canceling microphone I’ve experienced to date. The EPOS Impact 1000 Series consists of several different models. In this blog, I share a comparative matrix to help guide your selection of the suitable model.

Overview of the EPOS Impact 1000 Series

The EPOS Impact 1000 Series is not just about delivering crystal-clear audio; it’s about creating an environment where communication thrives, regardless of external noise. With my extensive experience in testing various headsets (as showcased in my Headset Mic Tests Video Playlist), I can confidently say that the EPOS Impact 1000 Series sets a new standard for noise cancellation in microphones.

Closer Look at the Series

The EPOS Impact 1000 Series are available in single and dual ear, with and without ANC (Active Noise Canceling Speakers), with and without a Charging Stand, and UC and Microsoft Teams certified options. All models connect to a softphone/PC (via BTD 800a Bluetooth USB Dongle) and mobile devices (via Bluetooth). MSRP* Ranges from $289 to $429 USD, depending on the model. (*MSRP as of writing this blog. Pricing is subject to change)

  • The EPOS Impact 103X Series are single ear headband wearing styles
  • The EPOS Impact 106X Series are dual ear headband wearing styles.
  • A charging stand is included in variants: 1061, 1061T, 1061T ANC
  • Models ending in “ANC” include Active Noise Canceling Speakers
  • Models including “T” in the model are certified for Microsoft Teams and include a dedicated Teams button.

What’s in the box:

Discovering the EPOS Impact 1000 Series
  • Headset
  • Soft carrying pouch
  • Bluetooth USB dongle (BTD 800a)
  • USB-C cable (1.2m)
  • Safety & compliance sheet
  • Wireless charging stand (included in variants: 1061, 1061T, 1061T ANC)

Comparative Matrix

Here is a comparative matrix that includes the EPOS Impact 1000 Series Model, Article Number (Manufacturer Part Number), MSRP, whether a model is a Single or Dual Ear, whether a model includes a Wireless Charging Stand, Connectivity, and Certifications.

Model

Article Number

MSRP

Single or Dual Ear

ANC

Wireless Charging Stand

Connects To

Certifications

IMPACT 1060 ANC

1001130

$389.00

Dual Ear

Yes

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Google Meet

IMPACT 1061 ANC

1001131

$429.00

Dual Ear

Yes

Yes

Softphone/PC and mobile devices

Optimized for UC. Certified for Google Meet

IMPACT 1030

1001132

$289.00

Single Ear

No

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Google Meet

IMPACT 1060

1001134

$299.00

Dual Ear

No

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Google Meet

IMPACT 1061

1001135

$349.00

Dual Ear

No

Yes

Softphone/PC and mobile devices

Optimized for UC. Certified for Google Meet

IMPACT 1060T ANC

1001136

$389.00

Dual Ear

Yes

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Microsoft Teams

IMPACT 1030T

1001137

$289.00

Single Ear

No

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Microsoft Teams

IMPACT 1060T

1001138

$299.00

Dual Ear

No

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Microsoft Teams

IMPACT 1061T ANC

1001171

$429.00

Dual Ear

Yes

Yes

Softphone/PC and mobile devices

Optimized for UC. Certified for Microsoft Teams

IMPACT 1061T

1001173

$349.00

Dual Ear

No

Yes

Softphone/PC and mobile devices

Optimized for UC. Certified for Microsoft Teams

 

User Experience and Practical Applications

Discovering the EPOS Impact 1000 Series

In my testing, the EPOS Impact 1000 consistently delivered unparalleled noise cancellation in its microphone. This makes these headsets a top choice for professionals in noisy environments or those who demand the highest quality of voice transmission. In this video, “Is This the Best Headset Mic I’ve Ever Tested? EPOS Impact 1000 Mic Test!”, I include product information and several demonstrations, including a wireless range test and mic tests in multiple environments, including a coffee shop, at a rest area, with a riding lawn mower running in the background and more! Check it out!

Conclusion

The EPOS Impact 1000 Series is not just another set of professional headsets; it’s a game-changer in business communication. With the best noise-canceling mic I’ve tested so far, these headsets are a must-have for any professional prioritizing clear, uninterrupted communication in any work environment.

Contact an Authorized EPOS Reseller like Call One, Inc. to learn more about EPOS audio and video solutions for your organization.

Call One, Inc. is a nationally certified women’s business enterprise and woman-owned small business headquartered in Cape Canaveral, FL.  We are B2B and provide professional-grade audio and video solutions for personal and team workspaces. We believe in the fundamental principle that people do business with people. Our passion is to help people do their business better by simplifying access to business communications and collaboration technology.

Discovering the EPOS Impact 1000 Series

Additional Resources:

– Dive deeper into my headset tests and comparisons:

– For more details or to purchase, visit the EPOS website: https://www.eposaudio.com/en/us/enterprise/products/impact-1000

Audio Video Devices 2022

Audio and Video Device Highlights for First Half of 2022 

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Device manufacturers have created solutions to support work from anywhere. We have seen several new audio and video devices for business this first half of 2022 and shared several via our YouTube Channel. In this blog, we share some highlights! 

January 2022 

Konftel Personal Video Kit

February 2022

Audio and Video Device

March/April 2022

  • Enterprise Connect 2022 Video Playlist – This playlist features videos from the Enterprise Connect Expo Hall Floor. We focused on audio and video device brands that are compatible with all the leading enterprise communications and collaboration platforms including Microsoft Teams, Zoom, Cisco Webex, RingCentral, 8×8, GoTo, and more! We film at the booths of AVer, Biamp, DTEN, EPOS, Jabra, Konftel, Logitech, Neat, Poly, Shokz, Spracht, Targus, and Yealink. We also filmed an onsite mic test comparison video that includes eleven UC Bluetooth headsets from Poly, Jabra, Logitech, EPOS, Yealink and Shokz. 

May 2022

ADAPT 660 Lifestyle Office Headset Solutions Audio and Video Device
EPOS Adapt 660
Audio and Video Device
  • EPOS Adapt 660 AMC vs Adapt 660 (And Adapt 661) – EPOS introduced the stylish EPOS x Aston Martin F1™ Team co-branded headset. Powered by EPOS AI™ for crystal clear communication, the headset has adaptive ANC, superior stereo sound and microphones enhanced by machine learning. This is uncompromised audio for those who live life in the fast lane. How does the Adapt 660 AMC compare with the EPOS Adapt 660 and 661? 
  • Samsung Galaxy Ecosystem | Galaxy Book Pro 360 + Galaxy S22 + Galaxy Tab S8 + Galaxy Buds Pro – I share how you can increase productivity in a Windows and Android environment by utilizing Second Screen and Phone Link with the Samsung Galaxy Book Pro 360, Galaxy S22, Galaxy Tab S8 and 43” CJ890 Ultra-wide Curved Monitor. 
  • Logitech Zone True Wireless Earbuds | Certified for Microsoft Teams, Zoom, Google – Stay focused and in the zone with Zone True Wireless Bluetooth® earbuds. The certified noise-canceling mics, hybrid ANC, and immersive sound are ideal for collaboration in busy workspaces without compromising quality, productivity, or creativity. This video provides an overview of the specifications, microphone, and wireless range tests. 
  • Jabra PanaCast Meet Anywhere Bundles | Unboxing and Overview – Jabra has created four Jabra PanaCast Meet Anywhere Bundles to support Hybrid working and work from anywhere! They have combined all the necessary components and packed them in a convenient Travel Case. The versatile Jabra PanaCast camera allows you to adjust the Orientation, Field of View, Intelligent Zoom, and Image Quality (Brightness, Contrast, Saturation, Sharpness, White Balance) all from Jabra Direct. The Jabra Speak 750 is a compact premium speakerphone with two-way full duplex so both sides can hear and be heard clearly, for natural communication even when you’re all in different places. With a dedicated Microsoft Teams button to instantly connect you to your meeting, and a plug-and-play connection for all leading Unified Communication platforms, including Zoom, Google Meet, and more, it offers a seamless meeting experience with fast and powerful communication, anytime and anywhere. The plus (+) bundles include a Table Stand and a set of cable management clips to provide a clean look. 

June 2022

Audio and Video Device
Audio and Video Device
JPL Convey Speakerphone
  • JPL Convey Speakerphone | Overview, Speaker, and Mic Tests – The new JPL Convey is ideal for anyone wanting to talk and listen hands-free when using a softphone. The high-quality speaker is loud enough for everyone around the table to hear. Perfect for team briefings and pitches to clients. The JPL Convey is perfect for any small office or meeting room with up to 4 people. 
  • Logitech Logi Dock | Overview and Demo – The Logitech Logi Dock is an absolute game changer and has established a new category of devices. It is a docking station with meeting controls and enterprise-quality audio that simplifies personal workspaces and improves the work-from-home experience. In this video, I provide an overview and several demos, including speaker output level, how you can quickly join Google Meet, Zoom, Microsoft Teams and Webex meetings from the LogiTune app and Logi Dock, and mic and camera mute features! 
  • JPL Agora | Overview and Demo Video – The JPL Agora is a 4K Ultra HD Intelligent All-In-One Video Sound Bar with Intelligent Zoom. This simple plug-and-play video sound bar allows you to video enable focus rooms, huddle, small, and medium meeting rooms. Designed with a fully adjustable mount, the JPL Agora can be placed above a computer monitor, on a desktop, or on a wall. The JPL Agora video sound bar is simple to connect using the included USB and power cable. The USB cable offers USB-A and USB-C connectors, allowing them to connect to either USB-A or USB-C devices. The JPL Agora is designed with JPL’s plug-and-play software last approach. No software or downloads are needed on installation, and it works with all leading UC and collaboration platforms, including Microsoft Teams, Zoom, Google Meet, and Webex. 
Audio and Video Device

Many organizations are still deciding whether to return to the office, remain remote, or adopt a hybrid work model. Fortunately, there is no shortage of audio and video solutions to maintain communication and collaboration with team members, clients, and partners.  

An Authorized Reseller like Call One, Inc. can provide pre-and post-sales support and is a nationally certified Women’s Business Enterprise (WBE) and Woman-Owned Small Business (WOSB), supporting your Supplier Diversity initiatives. How can we help?  

Personal Audio and Video Devices for Hybrid Work in 2022 

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Today hybrid work means working from anywhere. The goal of business and IT leaders is to ensure their teams have a consistent experience whether they are working from home, their corporate offices, or from wherever they choose to work. Professional-grade audio and video devices can aid in providing a consistent experience.  

Audio Video Hybrid Work
Audio Video Hybrid Work

Here is a list of factors business and IT leaders need to consider when selecting personal audio and video devices for their employees.  

Workstyles / Personas 

There are several roles or personas within an organization with different communication needs. Poly has studied workstyle evolution for nearly a decade and identified six distinct work styles, or personas, making up 92% of a typical enterprise: Office Communicator, Office Collaborator, Remote Collaborator, Flexible Worker, Road Warrior, and Connected Executive. Each persona uses a different set of communications tools. Take a look at the Get To Know Your Workforce – Personas Overview.

Audio Video Hybrid Work
Logitech Zone

Connectivity 

Each persona utilizes different communications tools depending on their role and environment. They may need connectivity to a desk phone, computer, mobile device, or a combination. Audio devices have a wide range of connectivity options to support whatever connectivity combination your team needs. For example, teams returning to the office may require connectivity to desk phones and computers. Employees working from home may require connectivity to a laptop and mobile phone. Hybrid team members may need an audio device that supports connectivity to phones, computers, mobile devices and can easily transport between work locations.  

Audio Video Hybrid Work
Audio Video Hybrid Work

Platform 

Leading device manufacturers like Poly, Jabra, EPOS, Yealink, and others offer compatible solutions for all major platforms, including Zoom, Teams, and Webex. Some platforms like Microsoft have developed a peripherals certification program to ensure USB peripherals (such as headsets, speakerphones, webcams, and monitors) offer rich audio or video quality, are plug-and-play, and provide an excellent experience for end-users and administrators. An authorized partner can help with compatibility and identifying which variants are best for your business. Contact us! 

Environment 

Work environments can range from corporate offices, third spaces, home offices, remote locations, or on-the-go! Noise levels will vary. Today workers can experience noise from noisy open offices, traffic, construction, lawnmowers, blenders, children, barking dogs, and more! Knowing your team members’ work environments is essential when selecting devices. Battery life may be a factor if they are somewhere without access to an electrical outlet. Video calls and meetings have become standard during the past two years. When it comes to video, good enough is no longer acceptable. Video quality expectations have increased. Multiple personal and group video conferencing solutions offer high-quality audio and video for more engaging and productive meetings. Take a look at these desktop video solutions from Cisco, Huddly, Jabra, JPL, Konftel, Logitech, Poly, Yealink, and more! 

Webcams for business

Fixed / Portable 

Hybrid work has made it necessary to transport devices between work locations. The Targus 2 Office Antimicrobial Backpack is made to fit laptops between 15 to 17.3 inches, a full-sized keyboard, and whatever you need to carry! Headsets include carrying cases made of different materials depending on the brand and model. The cases are designed to hold your headset, cables, and dongle. The Jabra PanaCast 20 and the Huddly ONE Work From Anywhere Kit are two cameras that include a travel case to contain the camera and the cable for secure storage during travel.   

Audio Video Hybrid Work
Audio Video Hybrid Work

One Size Does NOT Fit All 

There are multiple roles within an organization with varying levels of communication and collaboration internally and externally. A person who seldom takes or makes calls will need a different audio device than someone with a call-intensive role. The same is true for video. Some positions require being on video presenting and sharing content regularly, while some only join weekly or once a month. The point is, one size does NOT fit all. Business and IT leaders need to consider the above topics when developing standards.  

New Device Standards 

The global pandemic has forever changed how, when, and where work is done. Gone are the days of controlled office environments. Organizations need new audio and video device standards. The good news is there is no shortage of options. Leading device manufacturers like Jabra, EPOS, Logitech, JPL, Poly, Yealink, and more have a broad range of solutions to support hybrid and remote work. They are also developing new solutions in response to this new normal of work from anywhere.  

An Authorized Reseller like Call One, Inc., with over 35 years of experience and a focus on personal and group audio and video solutions, is a great choice to help you develop device standards. To help people and businesses make more informed purchasing decisions, they test most audio and video devices and share them via their YouTube Channel. Call One, Inc. also provides pre and post-sales support and can ship to commercial and residential locations anywhere in the United States. We specialize in supporting mid-market to large enterprises and are a nationally certified Women’s Business Enterprise. Contact us to learn how we can help.  

USB DECT Dongles for Hybrid Work

USB DECT Dongles for Hybrid Work

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Organizations choose wireless headsets for many reasons, including increasing productivity by allowing employees to be hands-free and mobile. Bluetooth and DECT are the most prevalent wireless technologies and operating frequencies in professional-grade headsets. Industries and organizations that share sensitive or private information over voice calls typically opt for DECT wireless headsets due to their increased security. Click here to see a complete list of professional-grade Bluetooth and DECT wireless headsets! 

Depending on the brand and model, DECT Wireless Headsets usually include a base station that provides connectivity options to desk phones, computers, mobile devices, or combinations. These solutions typically use cables to connect to a desk phone, computer, and AC power. These were great pre-pandemic solutions as most worked in an office with most of their equipment fixed at a workstation.  

  • Yealink WH66 Teams
  • Wireless Headsets EPOS SD

The Challenge 

The pandemic has shifted where and how people work. Hybrid and remote work models have increased dramatically. The benefits of DECT wireless headsets are substantial; however, their portability is not. It’s not practical to disconnect the cables, AC power, base, and headset to pack up and transport between work locations.  

The Solutions 

Fortunately, there are a few solutions.  

Good 

Use DECT Wireless headset as a corded USB audio device. Some DECT wireless headset models support using it as a corded USB headset. This is a good option that allows employees to use their existing equipment in the office and remote workspace with their laptops. While this is an excellent money-saving option, you lose the critical benefit of being wireless. If you have grown accustomed to a wireless headset and then need to go corded, there is a bit of a learning curve. When I’m testing corded headsets, I sometimes forget and try to get up and walk away and am quickly reminded I’m tethered to my laptop. The Jabra Engage 65 and 75 support this option. You can use the included Jabra USB-A Cable – 14201-26 or purchase a spare cable to keep at home.  

Jabra USB-A Cable

Better 

EPOS Impact SDW D1 USB DECT Dongle

USB DECT Dongles. This is not a new option. Poly (formerly Plantronics) introduced the D100 years ago with their Savi 400 Series. The latest, smaller D200 DECT Wireless Savi Adapter is available in USB-A, USB-C, and UC and Microsoft variants. The D200 DECT dongle will work with Poly Savi 8200 UC Series headsets. EPOS recently introduced the EPOS Impact SDW D1 USB DECT Dongle that works with the EPOS Impact SDW 5000 Series. It’s currently only available in USB-A. EPOS introduced three new SDW 5000 Series models designed for hybrid and remote work and include the SDW 5000 headset of choice, the dongle, charging cable, and carry case.  

EPOS Impact SDW 5000 Headset + DECT Dongle Portable Models 

D200 USB DECT Dongles 

  • D200-USB-C
  • D200-USB-A MOC-DECT-6.0
  • D200-USB-A
  • D200-USB-C MOC-DECT-6.0

Best 

Complete setups at each location is the best solution; however, budgets may not support this option. A setup at each location is optimal and relieves the worry about transporting equipment to and fro and potentially forgetting an item or breaking something in transit. I am fortunate enough to have solid setups in my dedicated home and corporate office. I have monitors, docking stations, webcams, audio devices, and other peripherals, making it highly convenient for hybrid work. The only thing I haul is my laptop.  

Audio is critical 

Whichever solution you choose, audio is critical in business communication. Ensure your team members have high-quality, purpose-built audio solutions designed for UC and Collaboration platforms. Do not fall into the trap of ordering inexpensive audio devices to help check a box on your to-do list. Engage a subject matter expert who can walk you through the various solutions that align with your organization’s needs and budget.  

Call One, Inc. is an authorized reseller of professional headsets by Jabra, Poly, EPOS, JPL, Logitech, Yealink, Cisco, Shokz, and more. How can we help?  

Consumer vs Business Headsets

Consumer vs. Business Headsets

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I strongly recommend you utilize professional, business-grade headsets versus consumer models when using UC platforms from Zoom, Microsoft, Cisco, RingCentral, 8×8, etc. This recommendation extends to all personal and group audio and video devices, but I will focus on headsets to keep it short. 

Consumer vs. Business Headsets
Young modern woman having Video Conference at home

I have tested leading consumer headset models, including the Apple AirPods, AfterShokz Opencomm, Sony WH-1000XM4, Microsoft Surface Headphones 2, Bose QuietComfort 45, and others. (Click on the hyperlinks to watch the test videos) 

Many of the models I listed will pair and provide an audio path. Over time, I experienced instability with the Bluetooth connection, mainly with the transmit/input audio. Most consumer Bluetooth headsets are designed primarily for listen-only. And I can’t lie, some of them sound fantastic! Especially the Sony WH-1000XM4 and Bose QuietComfort 45. The other challenge is the lack of call control. Meaning, you can’t answer/end calls from the headset. You must use your mouse. And in some cases, I had challenges muting the microphone. Other times, I experienced being able to hear but not be heard and vice versa when in various UC platform calls and meetings. 

These consumer models can be incredibly frustrating for the IT teams that have to manage the Help Desk Tickets for these consumer headset issues. 

Consumer vs. Business Headsets

Business headset models are compatible, optimized, and certified to work across all the major communications and collaboration platforms used in business. Leading brands like Jabra, Poly, Logitech, EPOS, and Yealink work closely with the platform providers to develop headsets that function and perform optimally in their environments.  

Organizations should develop new audio and video device standards to support this new normal of hybrid work, remote work, work from home, and work from anywhere. Certified headsets meet a broad range of requirements set forth by the platform providers like Microsoft to provide the best possible end-user and administrator experience. One of the first questions asked when seeking help from Microsoft is whether or not you are using a certified device. Contact us! We can help your business select the appropriate headsets.  

In a previous blog post, Devices Make the Experience; I shared these critical differences between consumer and business devices:  

  • Engineered for different uses 
  • Sound quality 
  • Call quality 
  • Connectivity 
  • Packaging 
  • Warranty 
  • Pre-sales Support 
  • Global Support 
  • Ongoing Commitment 
  • Incentives 
  • Device Management Software

A frequently asked question is, ‘Why do I need a USB Dongle?’ I answer the question in this blog and video. The dongle is a crucial difference between consumer and business Bluetooth headsets for use with a computer. For example, Microsoft has the Microsoft Surface Headphones 2, which is their consumer model. The Microsoft Surface Headphones 2+ is their business model certified for Microsoft Teams and includes the Microsoft Surface USB Link. Watch this video playlist comparing the Microsoft Surface Headphones 2 and Surface Headphones 2+.  

The last thing to note is where you buy these devices matters. In my blog, Why buy Certified Devices from Authorized Resellers, I share the potential risks of buying through unauthorized sources. It’s best to go through an Authorized Reseller in your region. Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Authorized Resellers undergo extensive education, training, and certification to meet the manufacturers’ requirements to position the appropriate solutions based on your organization’s use case.  

In today’s “work from anywhere” landscape, the headset needs will vary. Contact us! Call One, Inc., and its partners can help identify headsets that align best with your team members’ work style and workspace.  

EHS Cable Wireless Headsets

What is an EHS Cable for Wireless Headsets?

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What is an EHS Cable? 

An EHS (Electronic Hook Switch) cable is a solution that connects a DECT wireless headset base and a desk phone. The EHS cable enables remote answer and end call function from the headset. The ability to answer and end calls directly from your headset while at or away from your workstation is a highly beneficial function and a primary reason for getting a wireless headset.  

EHS Cables for Wireless Headsets

Jabra, Poly, EPOS, and JPL have a wide range of wireless headsets and EHS cables to support multiple desk phone brands and models. Contact us! A trained team member from an Authorized Reseller like Call One, Inc. can help. EHS Cables are NOT included with the purchase of a wireless headset due to the various combinations of wireless headsets and desk phones.  

EHS Cables by Brand: 

EHS Cables for Wireless Headsets
EPOS CEHS SH 01

Not all phones support EHS Cables 

Before you get excited at the prospect of wireless freedom, you will enjoy using a wireless headset and EHS cable; make sure your phone supports it. Not all phones support EHS Cables. Contact an Authorized Reseller to check compatibility. Additionally, they can help identify alternatives like a handset lifter.  

Handset Lifters:

Poly hl10 EHS Cables for Wireless Headsets
Poly HL10

Check Compatibility 

Online compatibility guides are available. However, they may be challenging to navigate and understand if you are not familiar with them. It’s best to contact a subject matter expert to help you select the correct, compatible wireless headsets and EHS cables for your environment. There are hundreds of brands and thousands of individual phone models. You must know the desk phone brand and model whether you check compatibility on your own or contact an expert to help.  

Online Compatibility Guides 

Can EHS Cables be used with other devices? 

Poly and Jabra have developed audio adapters that provide multi-connectivity to corded USB headsets and Bluetooth headsets with the appropriate dongle. The Jabra link 950 and Poly MDA220 adapters connect compatible USB headsets to a desk phone and computer. These adapters can use select, compatible EHS cables to support remote answer/end call functions. It’s best to contact a subject matter expert or the manufacturer directly to check compatibility.  

Multi-Connectivity Adapters 

EHS Cables for Wireless Headsets
EHS Cables for Wireless Headsets

Conclusion 

EHS Cables provide the beneficial function of remote call control. The challenge is that not all phones support EHS cables, so it’s important to check compatibility online or contact a subject matter expert who can help you select the right solutions for your use case. Call One, Inc. is a Nationally Certified Women’s Business Enterprise (WBENC) and an Authorized Reseller of Jabra, JPL, EPOS, and Poly. We have over three decades of knowledge and experience and are happy to support you.  

Manufacturer Support 

Device Management Software Panal

Device Management Software Panel Discussion

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The global pandemic accelerated many organizations’ transition to remote work models. Heading into our second year of living in a continued state of uncertainty, organizations have made significant changes to how their employees communicate and collaborate. Cloud-based communications are being adopted and used. Business and IT leaders are developing new audio and video device standards to support the new normal of hybrid work or permanent remote work models.

The Challenge

How do organizations deploy, monitor, and manage devices for a dispersed workforce? How do organizations know if their employees are utilizing approved devices? How can IT teams better support a remote workforce and mitigate potential issues and reduce help desk ticket submissions?

The Solution

Device Management Software. The leading device manufacturers have developed device management software that is free or as a paid subscription. They also offer different delivery methods.

Poly Lens

The Panelists:

The Questions:

  • Please provide a brief overview of your solution and share a real-world example of how it has benefited a client.
  • What’s the difference between enterprise and individual desktop software? Do they need both?
  • One of the objections IT has for not supporting device management software is “security.” Security is certainly a legitimate concern, does your software have built-in security measures? What is your response to IT teams who express security concerns?
  • What do you see in the future for device management software?
Jabra Direct Xpress

Watch the video to hear the complete discussion.

Question #1: Please provide a brief overview of your solution and share a real-world example of how it has benefited a client.

Each panelist provides real-world examples of how device management software has benefited clients.

Marty with Poly shares how their software helped a large school district in southern California deploy tens of thousands of Poly Studio USB devices.

Trevor of Logitech shares how their software helped a large insurance company manage their meeting room devices remotely. This saved time and the need for IT team members to go room to room to ensure the devices were up and running.

Scott of EPOS shares several insurance institutions in Connecticut have been doing a hard phone removal. They utilize their software to ensure that headset firmware is updated and in high turnover scenarios, ensuring they are not repeating headsets.

Tim with Jabra shares how a multinational agriculture company in the Midwest uses their software to mass deploy updates to more than 25,000 devices including USB headsets, DECT wireless headsets, and video devices.

To hear their complete stories, watch the video!

What EPOS is Seeing in This New Normal

Question #2: What’s the difference between enterprise and individual desktop software? Do they need both?

Each partner offers device management software. The software allows IT teams to deploy, monitor, and manage audio and video devices. There are also desktop apps that provide end-users the ability to customize their device experience based on their preferences.

Watch the video to hear from the experts the differences between their enterprise software and the desktop app.

Question #3: One of the objections IT has for not supporting device management software is “security.” Security is certainly a legitimate concern, does your software have built-in security measures? What is your response to IT teams who express security concerns?

Each panelist expresses that security is a concern, and they have developed their software with that in mind. They are more than happy to share their certifications and allow your IT teams to test their software. Some also have white papers on privacy and security they are pleased to share.

Watch the video to hear their complete remarks regarding security and the measures they take.  

Question #4: What do you see in the future for device management software?

Each panelist shares their thoughts on the future of device management software and devices as a whole. Some mention “smarter” people are working that on that.

Watch the video to hear their complete comments.

Conclusion

Almost two years have passed, and we’re all still working and living with the pandemic. It’s safe to say work will never return to a pre-pandemic state. The exciting part is how quickly new work norms have accelerated. EPOS, Jabra, Logitech, and Poly are global leaders for multiple reasons. Key reasons are their ability to service and support customers on a global scale. Additionally, they are constantly innovating and developing new technology and devices to help people do their business better regardless of where they work. Business and IT leaders need to look at these new work norms and develop device standards based on their employees’ work styles and workspaces. If you would like to learn more or set up a proof of concept or pilot with any of these leading partners, contact us! And bring it all together by implementing device management software, so team members are more productive.

DECT Headsets

Highest Security Level DECT Wireless Headsets

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What is DECT? 

Digital Enhanced Cordless Telecommunications (DECT™) is the European Telecommunications Standards Institute’s (ESTI) standard for short-range cordless communications, adapted for voice, data, and networking applications. DECT technology has become the global standard for secure residential and business cordless phone communications. More than 110 countries have adopted the DECT system, with more than 100 million new devices sold annually. 

DECT Security Certification 

To meet the increased demand for secure communications, the DECT Forum, the international association of the wireless home and enterprise communication industry, has established the DECT Security Certification program. The certification program consists of requirements and security features, which, when implemented in a product, are validated by an accredited and independent test laboratory to show compliance. (DECT Security Certified products listed here)

3 Steps in the DECT™ Security Chain 

The DECT™ security chain is made up of three steps, as shown below:  

Pairing 

The first and vital step in the process is to bind the headset with the base. Pairing can be done over the air or for greater security by physically docking the headset into the base. This ensures the secret key shared during the process is exchanged via the charging contacts and not over the air.  

Authentication  

The secret key shared during the pairing process is used for each call to establish authentication between the subscribed headset and the base. A non-paired headset will not work with the base.  

Encryption 

The audio between the headset and the base is encrypted for each call so that intruders cannot read it – the encryption keys are regenerated every 60 seconds. 

DECT headsets

DECT™ Security Evolution 

DECT security has evolved from the original security definition to new enhanced definitions called Step A, B, and C, each step offers increased security over the previous step. Each new security level includes all features of the prior level.  

  • DECT security – Authentication (DSAA)*, Encryption (DSC, 64 bit keys) 
  • DECT security step A – New features which correct certain vulnerabilities. Secure DECT certification. 
  • DECT security step B – New authentication using strong AES 128 bit encryption (DSAA2)* 
  • DECT security step C – Strong encryption of audio stream using AES 128 bit keys (DSC2)* 

* DSAA and DSC are the authentication and encryption algorithms defined in the DECT security standard ETSI EN 300 175-7 applicable for DECT security and DECT security step A. DSAA2 and DSC2 are the equivalent updated security algorithms for the next steps of DECT security, steps B and C. 

FIPS 140-2 

The Federal Information Processing Standard Publication 140-2 (FIPS 140-2) is a U.S. government computer and security standard used to approve cryptographic modules. Select DECT wireless headsets go one step further and utilize encryption algorithms (Advanced Encryption Standard (AES) 256-bit encryption) listed in FIPS 140-2 standards required by the US military and government. This level of security goes beyond DECT level C.  

Who Needs DECT Security Step C or FIPS 140-2 Level Security? 

Any industry that shares sensitive or private information over voice calls should strongly consider DECT wireless headsets with a higher level of security to include Financial, Banking, Healthcare, Insurance, Government, and Contact Centers.  

Secure DECT Wireless Headsets  

  • EPOS SDW 5065
  • Wireless Headsets EPOS SDW 5036
  • Wireless Headsets EPOS SDW 5066
  • Wireless Headsets EPOS SDW 5035

EPOS has a Protected Pairing process which transfers sensitive pairing data via the charging terminal of the IMPACT SDW 5000 base station instead of ‘over the air’. The security of the pairing process is further enhanced by the authentication algorithm (DSAA2), which uses AES-128-bit keys. The EPOS Impact SDW 5000 Series has reached step B in the DECT security level by implementing this enhanced algorithm. There are multiple wearing styles and connectivity options available to support individual preferences. Contact us for help in selecting the right EPOS Impact SDW 5000 model! Security Features in the IMPACT SDW 5000 Headset Series. 

  • Yealink Solutions
  • Yealink Solutions
  • Yealink Solutions
  • Yealink Workstation and UH66
  • Yealink-WH67-Teams

Yealink WH6X Series utilize DECT security level step C: Authentication – DSAA2, Encryption – DSC2 (128bit) and Cordless Advanced Technology: CAT-iq 2.0. They are available as stand alone DECT wireless headsets that connect to a computer or compatible IP phones that support USB headsets and they also have a new category of audio devices with their Yealink UC Workstation series.  

AES-128 encryption ensures secured communication when using Cisco Headset 560 Series available with a Standard or a Multibase. The Standard base supports single connectivity to a desk phone or a computer. The Multibase supports connectivity to a desk phone, computer, and mobile phone.

Military Grade Security 

  • Jabra Engage 75 Convertible Headset
  • Jabra Contact Center

These DECT wireless solutions utilize AES 256-bit keys for the very strongest level of encryption in professional headsets. The Jabra Engage 75 Series and Poly Savi 7300 Office models are also available in multiple wearing styles and connectivity options to support your team members regardless of work style and workspace. Contact us if you need help selecting the right wireless headsets for your team. 

  • Poly Savi 7300 Office
  • Poly Savi 7300 Office
  • Poly Savi 7300 Office
  • Poly Savi 7300 Office
  • Poly Savi 7300 Office

Conclusion 

Cybercrime is on the rise, and in a business environment where customer calls are evermore sensitive, making valuable conversations secure is vital. Protect sensitive information by using secure DECT wireless headsets from EPOS, Jabra, Poly, and Yealink. Call One, Inc. helps mid-to-large organizations, including Financial, Banking, Healthcare, Insurance, Government, and Contact Centers, do their business better by providing professional-grade audio and video solutions. 

 

ANC Headsets Business Collaboration

ANC Headsets for Business Collaboration

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Active Noise Cancellation (ANC) technology in business headsets became increasingly popular during the global pandemic as the multitude of traditional in-office workers transitioned to work from home. The home environment introduced sources of noise not often found in offices like doorbells, barking dogs, blenders, and screaming children. Today organizations are making plans that will include the return to the office, remote work, or hybrid work.  

In addition to having a strong noise-canceling microphone, headset wearers have found they want to suppress the background noise they hear so they can focus on their work.  

Some headsets offer Passive Noise Reduction and some offer Active Noise Canceling (ANC). ANC is the stronger of the two. However, not all ANC speakers function the same. According to Jabra’s blog “ANC headsets aren’t all the same: The three types of ANC”, the three types of ANC are feedforward, feedback, and hybrid. The hybrid approach works best but costs the most. Jabra also states aside from the ANC technology itself, there’s a matter of how the headset is designed.  

Compatible with Business Collaboration Platforms 

ANC headsets used for business, need to be compatible or certified with the collaboration platforms being used like Microsoft, Zoom, Cisco, Genesys, AWS, 8×8, RingCentral, and more. Leading headset manufacturers will often include a USB dongle to be used with their ANC Bluetooth headsets. Our customers and YouTube viewers frequently ask, “Why do I need a USB dongle?” With the help of our partners, we provide reasons in this blog: “Why Do I Need a USB Dongle vs Pairing the Headset Directly to a Computer?” The primary reasons to use the dongle are compatibility, connection stability, and call control (answer/end, mute, volume up/down) from the headset vs using your mouse.  

Microsoft Teams certified models will work with no extra configuration required and offer call control with Microsoft Teams and Skype for Business. The dedicated Teams button and LED indicator light will provide user notification of events and alerts from the Teams client: Meeting starting, voicemail, or missed call. You can also activate the Teams client or respond to notification with a press of the button i.e. to join a meeting.  

Wearing Styles 

Today there are multiple headset wearing styles that include ANC technology to support the wide range of personal preferences. Some folks prefer having both ears completely enveloped by the speakers. Others prefer the more discreet earbud-wearing style. And, some wearers prefer a headset with a boomless mic.  

DECT Wireless ANC Headsets 

  • Savi 8220 Headset Side View
  • Wireless Headsets Poly Savi 8220
  • Savi 8220 Headset Rear View

The majority of headsets that offer ANC speakers are Bluetooth. If you require a DECT wireless headset with ANC speakers, the Poly Savi 8220 stereo models are a great option. The Poly Savi 8220 are available in Office and UC variants. The Savi 8220 Office series support connectivity to desk phone, computer, and mobile device. The Savi 8220 UC includes the D200 DECT Dongle for computer-only connectivity. The D200 is available in USB-A UC, USB-A Microsoft, USB-C UC, and USB-C Microsoft. I’m not aware of another business-grade DECT headset with ANC.   

Corded ANC Headsets 

Contact Center Headset Solutions Blackwire ANC Headsets Business Collaboration

The Poly Blackwire 8225 Series are corded USB headsets available in USB-A, USB-C, and Microsoft Teams variants. Not only do you get ANC speakers, but you also get Poly’s Acoustic Fence technology built into the microphone so the people you’re speaking with don’t hear the noise around you. If you prefer a boomless mic corded USB option, take a look at the Poly Blackwire 7225 Series. If you prefer to have your ears completely enveloped, the Jabra Evolve 80 Series may be a good choice for you. The Jabra Evolve 80 offers USB-A connectivity as well 3.5mm for select mobile devices. They are available in UC and Microsoft variants. 

Bluetooth ANC Headsets with Boomless Mic 

Bose 700 UC ANC Headsets Business Collaboration

In October 2020, we released a video comparing four heavy hitters in the Bluetooth ANC headsets with boomless mic space. It included the Bose 700 UC, EPOS Adapt 660 UC, Jabra Evolve2 85, and Poly Voyager 8200 UC. Watch the video! Bose vs EPOS vs Jabra vs Poly | Which Headphones Sounds the Best? Other available options are the Cisco 730 available in Platinum or Carbon Black. EPOS also has lower-cost options with their EPOS Adapt 560, EPOS Adapt 563 (for mobile only), and EPOS Adapt 360 models in black or white. 

  • ADAPT-360

In-Ear Behind the Neck ANC Headsets 

  • Bluetooth Headsets Hybrid Work
  • Bluetooth Headsets Hybrid Work

For folks looking for a sleeker form factor, you have these behind the neck options: Jabra Evolve 75e UC or Microsoft variant, Poly Voyager 6200 UC with USB-A or USB-C dongle, and EPOS Adapt 460T.  

  • Voyager 6200 UC Black
  • EPOS Adapt 460T

What to look for in ANC Headsets 

I test a lot of headsets. Typically I’m testing the microphones to see how well they perform in real-world environments. Take a look at this Headset Mic Test Video Playlist on our YouTube Channel. Plus, I use headsets daily for communicating and collaborating with colleagues, customers, and partners. I’ve used them in the office, on the road, in airplanes, and from my home office. Here are the variables and factors I considered when selecting my top ANC headset picks for business collaboration:  

  • Connectivity – I need connectivity to a computer and mobile device.   
  • Compatibility – Headset needs to be compatible with 8×8, Microsoft Teams, Zoom, Cisco Webex, Google Meet, and more. 
  • Battery Life / Talk Time / Listen Time – Whenever I’m not writing blogs or filming videos, I’m in voice and video calls or streaming music. The headset should support 6hrs+ of talk/listen time. If I get back to traveling, I’ll need even longer battery life. 
  • NC mic performance – Hybrid work means working from anywhere. The microphone needs to suppress background noise from multiple noise sources so the party on the other end can hear you.  
  • ANC speaker performance – The key point of ANC headsets is to help you block out distracting background noises so you can focus and be more productive.  
  • Flexibility to use as a wireless or corded USB device – On the off chance, you forget to charge your headset, having the ability to use it as a corded USB device is a great feature. Not all headsets support this option.  
  • Comfort – Anyone who has worn headsets for extended periods knows how important comfort is.  
  • Overall performance – Your headset is a primary collaboration tool that will be used daily. It must perform consistently every day. To ensure optimal performance, be sure to keep your headset firmware updated via the appropriate headset software or app.  

Danny Hayasaka’s Top ANC Headset picks are:  

These two headsets have been solid performers. The Poly Voyager Focus 2 is newer but it very quickly became a favorite based on all the above factors. The Jabra Evolve 75 has been a long-time favorite of mine. Take a look at this Voyager Focus 2 vs Evolve 75 comparison video.  

POLY Solutions ANC Headsets Business Collaboration
  • Jabra Evolve75 Evolve2 65
  • Jabra Evolve75 Evolve2 65 Bluetooth Headsets Hybrid Work ANC Headsets Business Collaboration
  • Jabra Evolve75 Evolve2 65 ANC Headsets Business Collaboration

Which headsets have the best ANC?  

  • Bose 700 UC Comparing The Best Headsets ANC Headsets Business Collaboration
  • Bose 700 UC ANC Headsets Business Collaboration
  • Bose 700 UC ANC Headsets Business Collaboration
ADAPT 660 Lifestyle ANC Headsets Business Collaboration

Conclusion 

ANC headsets are a great option for Hybrid Work which translates to Work from Anywhere. The need to block out distractions so you can focus on work or enjoy streaming music can be satisfied with a  headset with good ANC speakers.  We have created a page that lists all the current ANC Headsets by Brand (Poly, Cisco, EPOS | Sennheiser, Jabra, & Logitech). If you would like guidance or need mass deployment support regarding ANC Headsets for Business Collaboration, contact us! We are more than happy to help you do your business better!

UC Speakerphones Hybrid Work

Top 5 Picks for UC USB Speakerphones for Hybrid Work and Work from Home

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One thing we have all learned from countless hours of video meetings via Zoom, Microsoft Teams, Cisco Webex, and more is that audio is critical. Don’t get me wrong, great video resolution from a business webcam certainly enhances the overall experience. But, if you cannot hear or be heard, the productivity of the video meeting suffers.

Corded USB Headsets and Wireless Headsets certainly fit the bill when it comes to providing professional-grade audio quality. Those fortunate enough to have a dedicated workspace in their home or corporate office may find a personal USB Speakerphone to be extremely beneficial. They are a great primary or secondary audio device. As organizations develop device standards for hybrid and remote work, USB speakerphones should be included as options. USB Speakerphones offer these key features:

  • Always On – Every speakerphone listed in this blog has a USB cable that can be used to power the speakerphone when connected to a computer. No need to change batteries or use an additional AC power supply. Just plug into your computers USB port to start using.
  • Mute feature – When on a call, the mute button is your friend. These speakerphones have a prominent mute button that allows you to quickly mute to block out undesired noise from pets, children, lawn mowers, blenders, significant others or even a cough or sneeze from you!

I have tested several personal USB Speakerphones from these leading brands: Poly, Jabra, EPOS, Konftel, Yealink, and Yamaha UC. You can check out the multiple test videos in this Business Personal and Small Group Speakerphones Video Playlist.

Price

  • Poly Calisto 3200

Personal USB Speakerphones range in price from MSRP of $99.95 for a basic Poly Calisto 3200 all the way to $329 for the premium Jabra Speak 750 and $349 for the Yamaha UC YVC-330 that supports up to six people.

Connectivity

Beyond, USB-A or USB-C corded connectivity, some speakerphones offer USB Bluetooth dongles for wireless connectivity to your computer and Bluetooth and/or NFC pairing to your mobile device. Some include a 3.5mm jack and select models include a 3.5mm headset port.

The 3.5mm headset port is an ideal option for use cases that require the user to switch from public to private conversation by simply plugging in a 3.5mm headset. These models offer this feature:

  • Konftel Ego
  • Konftel Ego Conference phone
  • Konftel Ego
  • Yamaha YVC200

Models with Bluetooth and/or NFC are great for pairing your mobile device. This greatly improves the overall audio quality of voice calls and streaming music and media! Please note that not all Bluetooth models include a USB dongle for wireless connectivity to your computer.

Compatibility

Business-grade speakerphones are compatible with all major communications and collaboration platforms like Microsoft Teams, Zoom, Cisco Webex, 8×8, and more.

Select models have met Microsoft Teams specification certification requirements. This peripheral certification program ensures USB devices like headsets, speakerphones, and webcams are plug and play and will work, to include call control with no extra configuration required. Some devices are Skype for Business certified with Teams upgrade. Newer devices will be Certified for Microsoft Teams and include a dedicated Teams button with LED indicator.

Full Duplex

Full duplex speakerphones allow a more natural conversation since both parties can transmit audio simultaneously. Most speakerphones support half-duplex where each party can transmit audio one at a time. Currently only select USB speakerphones have full-duplex audio.

  • USB Speakerphones Jabra Speak 750

My Top 5 Picks for USB Speakerphones 

For over a year, like many I have been working from home. As empty-nesters, my wife and I are fortunate to each have dedicated rooms in our house to use as offices. She is a Director of Human Resources and like me spends a lot of time on voice and video calls. My wife has long curly hair, so headsets are not her friend. She prefers to use a speakerphone. I spend most of my days on video calls or, filming videos for our YouTube Channel. Even back in our corporate HQ, I had a dedicated office so my set ups are similar minus the revolving door of people that would physically come in and out of my office. Now it is IM’s, texts, and impromptu video meetings. Because I test audio and video devices as part of my role, I have several devices always connected.  

Please note, no manufacturer is paying me, and I am not in any affiliate program. These are my picks based on my personal tests and preferences. 


1. Jabra Speak 750 – This is my current default USB speakerphone. The audio quality is superb, and I love the kickstand feature which helps to reduce the footprint and direct the audio towards me. And, like the Jabra Speak 710, it has the Link button that allows you to wirelessly pair two Speak 750’s to cover a larger area. Check out this video comparing the Speak 710 and Speak 750! 

  • Poly Sync 20
  • Poly Sync 20 Plus UC Speakerphones Hybrid Work

2. Poly Sync 20 – I love the way this sounds when streaming music! In addition to the Jabra Speak 750, I have the Poly Sync 20 paired to my mobile device so I can play music in between video meetings and if I happen to get a mobile call, I use it for improved audio quality. As an added feature, I take advantage of the USB port to keep my mobile phone charged! Get a complete audio and video solution with the Poly Studio P5 Webcam with Poly Sync 20 for only $249.95! See and hear the Poly Sync 20 in action! Check out this video on the Poly Studio P5!   

  • Yealink CP700 and CP900 UC Speakerphones Hybrid Work
    CP 700
  • UC Speakerphones Hybrid Work

3. Yealink CP700 – This is the younger sibling of the Yealink CP900, but I must tell you, I’m a fan of the kickstand feature. The audio quality is very consistent throughout calls across multiple platforms and it is priced at MSRP of only $129! (currently on our website Yealink CP700 only $104.95!). Unlike the other models that provide a neoprene carry case, the Yealink CP700 and CP900 include a solid, sturdy carry case to provide greater protection as you travel back and forth between locations. Watch this Yealink CP700 vs CP900 Video! 

4. Yamaha UC YVC-200 (Black or White) – Yamaha UC solutions don’t get enough attention in my opinion and they have great sounding products. All speakerphones mentioned have a Microphone Mute button so the other party cannot hear anything you are saying. The YVC-200 also includes a Speaker Mute button. Let’s say I’m jamming out to some music via the YVC-200 and my wife comes in to ask me something, I can very quickly hit the speaker mute button to quickly stop the sound. You can also get complete audio and video solution including the YVC-200 with these bundles.  

5. Jabra Speak 510 – This rounds out my list. This is a solid performer that has been around since 2013. This speakerphone just works. Plug it in and start using it across all collaboration platforms. And would you believe I don’t have a video on this device? I have added to my list of videos to film. You cannot go wrong with the Jabra Speak 510.  

  • UC Speakerphones Hybrid Work
  • Jabra Speak 510 UC Speakerphones Hybrid Work
  • UC Speakerphones Hybrid Work

When it comes to audio devices, it is important to stick with leaders in this space who develop solutions that provide professional audio quality, are easy to set up and use, and are compatible across all business collaboration platforms. As an authorized partner and reseller, Call One, Inc. can help guide you to which audio and video devices are best for your organization and multiple use cases. Contact us to learn how we can help you do your business better!