In today’s work from anywhere landscape, the Jabra Evolve2 30 is engineered to keep you productive. The headset is lightweight, portable, reliable, and comfortable. With the Evolve2 30, your team can look forward to outstanding calls, superior audio, all-day comfort and noise isolation for instant concentration anywhere.
The Evolve2 30 series is available in USB-A or USB-C, with single or dual ear headband wearing styles and UC or Microsoft Teams variants. There’s an integrated Busylight that turns on automatically when you’re on a call, and you can turn it on manually to signal ‘do not disturb’ mode. But how well does the noise cancelling mic perform? Stick around until the end for a link to our review video.
Jabra Evolve2 30 Features
Lightweight USB Business Headset available in UC and MS Teams Variants
Plug-and-play connectivity to your computer or mobile device via USB-A or USB-C
2 built-in Microphones filters 12% more background conversation noise for clear, collaborative calls.
Integrated Busylight
28mm Speakers for outstanding audio.
Future-proof tech that gets better with agethanks to an advanced digital chipset.
Noise Isolating Design
Reinforced Steel Headband Slider
Cable length – 1.5 m / 4.9 ft
Danny’s Opinion on the Jabra Evolve2 30 Series
I was thoroughly impressed with the latest addition to the Jabra Evolve2 Series of headsets and would recommend to anyone looking for a great value on a high-quality USB headset. The Jabra Evolve2 30 is great for use to work from anywhere including contact centers, work from home and in the office. Based on the low cost, light weight, comfort, strong audio performance, and compatibility across all major communications platforms, it’s a winner. The noise canceling mic performance of the Evolve2 30 was so impressive I will be creating another video comparing it to the older Evolve 30 II and new Evolve2 40. For now check out the video below to hear for yourselves how well it performed.
If you would like to discuss deploying Jabra Evolve2 30 in your business, contact center or home office, contact us!
It’s been a year since the first stay-at-home orders were issued here in the US. I remember how incredibly easy it was for Call One, Inc. and our sister company Hello Direct to transition from in-office to working from home because we had invested in cloud platforms for our ERP/CRM and business communications and collaboration platforms. We’re looking at the best contact center headset solutions for 2021.
Our businesses utilize 8×8 as our primary voice and UCaaS platform however, we also use Microsoft Teams, Zoom, Cisco Webex, and other collaboration platforms to communicate with our customers, partners, and vendors. Our team has access to pretty much any headset they would like. Many of our team members are using the Poly Voyager Focus UC (MSRP $299.95, currently only $199.95). It was great in our open office environment, and it’s also a great solution in their home office environments. It provides ANC speakers, compatibility with all major business communications and collaboration platforms, wireless connectivity to their computer and mobile device, and up to 12 hours of talk time which is more than enough to cover an 8hr workday. Shop all Poly Voyager Focus Series Here!
Poly, Jabra and EPOS are the current leaders globally in the contact center headset solutions space for a reason. Poly has been in the call center/ contact center space since the 1960’s and Jabra is a subsidiary of the GN Group that’s been around for over 150 years. These leaders have deep relationships and integration with all leading contact center on-premise and cloud platforms like Avaya, Cisco, Genesys, NICE inContact, Amazon Connect, 8×8, Five9, talkdesk, twilio, and more!
Flexibility – Wearing Styles, Corded and Wireless
Headset Wearing Styles – Headsets are available in a variety of wearing styles to include: Single or Dual Ear Headband Style, Over the ear, Neckband (behind the neck) and Convertible options that include multiple wearing styles with a single sku (Headband, Over the ear, Neckband, other).
QD Corded Headsets – Headsets that terminate in a QD or Quick Disconnect (Easy Disconnect for EPOS Headsets) allow agents to change out interface cable to support connectivity to a desk phone, computer, dispatch console, turret and more. There is not a universal cable that allows you to connect a headset to all phones, computers, and consoles. An authorized headset vendor like Call One, Inc. can provide compatibility and help you choose the right interface option.
Wireless headsets today offer a ton of flexibility. They utilize DECT and/or Bluetooth to support multiple connectivity options and provide you freedom to move about your workspace.
The preferred wearing style for most contact center agents is single or dual-ear headband style like the new JPL Element TT3 Avant Monaural and Binaural options that have QD (Quick Disconnect) feature that allow agents to change out interface cable to support connectivity to a desk phone or computer.
Jabra Engage 50 series
The Jabra Engage 50 series are headsets designed for the digital contact center. The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data. A unique, 3 microphone system with intelligent noise-cancelation filters our background noise and breathing sounds, giving callers a superior experience. For greater efficiency and call control, pair with the Jabra Engage Link. The call control unit accessory enables agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. The control unit is easy to use and designed to stay in place.
The Poly Blackwire Series offer a broad range of solutions that include ANC speakers, USB-A, USB-C, and 3.5mm Connectivity options, UC and Microsoft Teams certified variants, and headset models that align with all budgets. From the entry-level Blackwire 3200 and 3300 Series all the way to the Poly Blackwire 8225 that includes Hybrid Active Noise Canceling (ANC) speakers and microphone that is Noise canceling with Acoustic Fence Technology and meets Microsoft Teams Open-Office certification levels. Check out this video below showcasing Poly Blackwire 8225 vs Barking Dog!
https://youtu.be/cr5ILr2HrhU
Pre-and Post-Sales Support
All leading headset manufacturers along with their authorized partners like Call One, Inc. and Hello Direct understand the challenges of the contact center. Together we can work to support Proof of Concept or Pilots that allow you to thoroughly evaluate headset solutions before you make a purchasing decision. Additionally, for those contact centers looking to deploy wireless headsets, select brands offer Wireless Density Surveys to determine which wireless headsets and how many you can deploy.
Warranty Service – Most Contact Center headsets include a 1-3 Year Warranty depending on brand and model. In-Warranty Service is available directly from the manufacturers.
As Contact Centers shift to working remotely, a robust CCaaS solution like available from 8×8 is becoming critical, as well the ability to monitor and manage headsets remotely. Most IT leaders understand that you need more than the ability to push out software and firmware updates. Headset Management Software continues to evolve. Today, headset software from select partners allows you to monitor, manage and maintain your headsets. IT can help troubleshoot and fix issues remotely as well as manage deployment and inventory effectively. But there’s so much more! Contact Center customers can improve the customer experience by leveraging the power of analytics to influence business results with unique data captured directly from the headset. Please contact us to learn more about current headset management software.
Other Contact Center Services
Call One, Inc. can support contact centers of all sizes. Global Contact Centers may have additional services available directly through the manufacturers depending on size and global footprint. Contact us directly to see if you qualify!
Trade-In Programs – To help simplify the deployment of new headsets, trade-in programs are sometimes enabled to leverage existing headsets by assigning them a dollar amount and using that as a credit towards the purchase of new. Contact us to see if you qualify!
Eprocurement – Our in house Ecommerce team can integrate with your existing purchasing platforms and even help to develop and manage CIF and PunchOut catalogs to help simplify access to the headsets and full line of accessories you need. Contact us to learn more!
Budget Optimization Program – Call One, Inc. offers convenient monthly payment options for your contact center headset needs. We understand the value of positive cash flow and provide equipment financing options to help you make the most of your budget. Contact us to see if you qualify!
CCaaS Solutions – Call Center as a Service (CCaaS) solutions enable you to architect a customer experience that will leave your customers pleased and feeling good about interacting with your brand when they call. They enable a more dynamic business with on-demand scalability, global reach, and easy, out-of-the-box integrations into the widely used software that makes your business run. Contact us to learn which CCaaS provider is best for your Contact Center!
Conclusion
2021 marks 34 years of servicing customers. In the beginning we served primarily call centers and dispatch centers with Plantronics, GN Netcom, ACS and Unex headsets. Today, the contact center manages multiple channels of communications with customers that includes email, social media, chat, voice and increasingly, video. Our long term and very strong relationships with the leading brands and providers give us an additional layer of support when it comes to helping meet your contact center headset solutions needs. If you would like to learn how we can help your contact center, contact us today!
https://calloneinc.com/wp-content/uploads/2021/03/CallOneInc-Contact-Center-2021-Blog-header2.jpg5001900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-03-16 08:18:352021-03-19 13:46:39Contact Center Headset Solutions for 2021
On our YouTube channel, we have several videos featuring the Jabra Evolve2 85 however, viewers have asked for definitive mic up and mic down test to settle once and for all which sounds best. Additionally, we’re asked if there is difference if paired via Jabra Link 380 dongle or directly via Bluetooth to laptop. We test that as well! Stick around until the end for a link.
We set out to create instant quiet, anywhere. The result is a world-class professional headset with cutting-edge digital hybrid Active Noise Cancellation (ANC), powered by our most advanced digital chipset ever, and designed for incredible noise isolation; just put it on for instant immersion in your thoughts. It’s time to change the game. Welcome to the new standard.
Our Thoughts
After testing the Evolve2 85 with connection to the wireless dongle (boom mic up and down) Danny Hayasaka’s professional opinion is the following:
“My vote is mic down, connected to the USB dongle.”
Short and sweet and to the point, Danny!
If you have questions please feel free to reach out to us. Also, if you’re interested to see how this headset preforms, check out our YouTube video where we test different Evolve2 85 scenarios:
https://calloneinc.com/wp-content/uploads/2021/02/Jabra-Evolve2-85-mic-blog.jpg10691900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-02-26 15:28:542021-02-26 15:28:58Jabra Evolve2 85 Definitive Mic Test | Boom Up or Down?
Danny Hayasaka, Sr Director of Marketing and Emerging Technology of Call One, Inc. and Hello Direct had a virtual Q&A with Scott Houston, Field Engineer with EPOS to learn what they’re seeing in this new normal. What questions did we ask? Here’s a list
1. In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?
2. How are organizations managing these assets for remote users? Does EPOS offer a solution?
3. What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?
Scott answered the first question(In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?) with the following:
“What we’ve seen before, you know, pre-pandemic and everything that’s happening. You’re in your office space, and you’re kind of just handed a headset.
But now with so many working from home and utilizing so many of the features that are out there for these devices, it’s just having a quality product to deliver that message.”
For the second question (How are organizations managing these assets for remote users? Does EPOS offer a solution?) He states:
“There was such a focus for so many enterprises on how do we keep our workers and and the information and, everything that they’re doing secure, right?
“But also what’s been changing is the UClandscape as a whole, right? Changes coming from Microsoft people switching from, island mode into teams only and now with the removal of Skype for business.”
And finally, the last question, (What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?) here is what Houston had to say;
“So that’s where our offering for it is called EPOS manager. There you have a cloud service where your admin can go in and have visibility of everyone who has kind of the client versionon their machines at home.
“It’s not just EPOS devices. So you can see what your people are using out there, which will help you with, you know, troubleshooting calls and keep the burden of support tickets to a minimum.”
Thanks for tuning in! We want to thank Scott Houston for joining us on this Q&A with Danny Hayasaka. If you want to watch the full interview to see what EPOS is seeing in this new normal, check it out below:
https://calloneinc.com/wp-content/uploads/2021/02/EPOS-Impact-5000-lifestyle.jpg12001800Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-02-25 08:19:492021-02-26 10:36:08What EPOS is Seeing in This New Normal? | Interview With Scott Houston
Call One, Inc. Agent in a Box service was designed to help businesses simplify delivery of the technology individual employees need to do their business better.
The Challenge: The technology and devices an employee needs to work often spans across multiple brands. They might need a headset, a webcam, speakerphone, monitor, docking station, cabling, etc. Typically, organizations source the different components from multiple vendors. Then often have different shipping and delivery dates. This causes delays and makes it difficult for IT teams or individual employees.
The Solution:Call One, Inc. Agent in a Box.
One Vendor
One Delivery
Hardware & Cabling
Imaging & Asset Tagging
All in one box
Here’s a real-life example of how Call One, Inc.’s Agent in a Box helped to deliver thousands of headsets and required cabling to help simplify IT teams to deploy the solution.
Customer: Fortune 100 Transportation Company
Use Case: New Phone System was implemented and needed new headsets and cabling for each workstation. They requested single ear and dual ear kits that included a single or dual ear headset, phone cable and USB adapter cable. Customer was looking for a way to make staging easier for their teams to deploy thousands of headsets and cables.
Solution: Call One, Inc. Agent in a Box – Our team created two kits. Palletized them and shipped to appropriate location.
Total Units needed: 2,292
10 Pallets shipped to one location
Individual kits were labeled with the image and list of included contents
Qty. 100 – EPOS UI815 Switch Box were also shipped with this order for special requests but were not included in the kits
The end result, customer received entire delivery on the same day. The individually labeled boxes helped to reduce time in staging and physically deploying since all the components needed were in one box.
If you would like to learn more about Call One, Inc. Agent in a Box contact us, M-F, 8am-5pm ET at 1-800-749-3160 or sales@calloneonline.com. For more information about the Agent in a Box service, continue here.
https://calloneinc.com/wp-content/uploads/2021/02/Call-One-Agent-in-a-Box-Bronto-graphic.jpg5001280Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-02-23 11:58:412021-02-23 11:58:44How Call One, Inc’s Agent in a Box service helped to deliver thousands of Headsets
In todays blog we show you how to connect a Poly DECT wireless deskphone-only headset to a computer using the Poly Savi 7220. You can do this with Poly (formerly Plantronics) Savi 7210, CS510, CS520, CS530, CS540 and CS545 as well. And since we have it set up, we also include a mic and wireless range test as well! Stick around until the end for a link to that video.
Step 2: Plug double prong end into the back of your DECT headset base. Note: Some DECT bases may look different than the Savi 7220.
Step 3:Plug USB end into your desired source (Example: your computer).
Step 4: Be sure to connect AC Power Adapter to appropriate power source.
And there you go! Your Desk phone only headset can now connect to you computer. This a great solution for employees that were sent home to work and don’t have a desk phone. Again, this solution also works for the Poly 7210, CS510, CS520, CS530, CS540 and CS545.
For a tutorial, check out our video below:
This quick tutorial includes a step by step tutorial on how to connect a Poly deskphone-only headset to the APU-76, but also features a microphone test at the very end.
If you have any questions please feel free to reach out to us. Thanks for tuning in!
https://calloneinc.com/wp-content/uploads/2021/02/Savi7220-blog-header.jpg10131800Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-02-19 14:48:522021-02-19 14:48:56How do you connect a Poly desk phone-only wireless headset to a computer?
You can save money by replacing headset accessories instead of buying a new headset! (Yes, some folks replace the entire headset when the ear cushion starts falling apart)
If you have ever been in a major contact center, there are vending machines you can go to for replacement ear cushions, mic screens and other essential accessories to keep your headset in optimal working condition. In a corporate office, there were processes in place you followed to get those accessories. The challenge for anyone working from home is they don’t have that same convenience.
What Replacement Accessories are available for your headset?
Companies like Call One, Inc. have been helping people do their business better since 1987. Our team can help you identify what replacement accessories are available for your specific headset. With multiple brands and headset models that exist, there are literally thousands of different accessories available. It can be extremely overwhelming. The Call One, Inc. team is here to help with Poly (formerly Plantronics), Jabra, EPOS (formerly Sennheiser), JPL and Cisco headset accessories.
Available Corded and Wireless Headset Accessories: Foam and leatherette Ear cushions, ear tips, ear wings, mic screens, voice tubes, replacement and spare batteries, headbands, neckbands, ear hooks, AC power supplies, Bluetooth Dongles, QD to modular coil cords, QD to USB adapters, training-y’s, charging stands, EHS cables, handset lifters, lapel clips, headband cushions, carry cases, amplifiers, audio processers, and more!
When should I replace accessories?
There are obvious times when you should replace, i.e., your AC power supply had a wrestling match with your vacuum cleaner and lost. Anytime a specific piece you need to use your headset effectively gets broken or goes missing, it’s time to replace. Foam ear cushions and mic screens should be replaced as often as you’d like but at least every 3-6 months depending on wear and tear. When it comes to wireless headset batteries, that typically depends on how heavy a user you are. Wireless headset batteries typically last at least twelve months however, we have seen batteries being replaced after only three to six months. Some batteries are field replaceable (you can DIY) while some are not (typically smaller form factor Bluetooth headsets)
Brands like JPL have modular headsets models like their Element TT3 that allow you to replace key components like the headbands and speaker and mic boom. This modular approach provides an overall lower cost of ownership.
Is there a minimum quantity order requirement?
That depends on the accessory, however, Call One, Inc. has been able to “break packs” to provide customers with the quantities they need. Another consideration when replacing headset accessories is shipping cost and how often you need to replace certain items like ear cushions. It’s best to order at least enough to last the length of the headset warranty.
Can you ship headset accessories to my home office?
Yes! Call One, Inc. can ship anywhere in the US including business and residential addresses.
How do I get started?
The best way is to contact us directly M-F, 8 am – 5 pm ET.
It’s best to have the headset brand and model you need accessories for in hand. Don’t know what headset you have? No problem. Take a picture of your headset and send it to us. Be sure to include what accessory you are looking for.
https://calloneinc.com/wp-content/uploads/2021/02/Call-One-Headset-Accessories-Blog.jpg7711800Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-02-12 15:15:362021-02-12 15:15:39Replacing Headset Accessories Can Save You Money!
The Yealink UC Workstation and WH66 as well as WH67 will redefine your workspace. This device features a DECT Wireless Headset, Speakerphone, Qi Wireless Mobile Phone Charger, 4-inch touch screen, Built-in USB Hub (two additional USB ports), connectivity to PC and Mobile Devices, compatible with all major communications platforms to include Zoom and Microsoft Teams. This device has a ton of features to support a variety of use cases for work from home, open offices, and independent offices. Plus, it has great NC mic performance and wireless range for ultimate flexibility.
So, what’s it like?
All-in-one UC Workstation
The Yealink UC Workstation is more than a single base, it eases the management of business communication demands and other USB devices. It also delivers great flexibility with a set of integrated features to facilitate your daily routine. It is professional, collaborative, and available.
Wireless Freedom & All Day Power
No matter when and where your conversation begins, the Yealink WH66 can always catch up your steps. With up to 160m wireless range and 14 hours talk time, it is suitable for users’ daily communication needs. In addition, the product supports high density installation in the open office, which allows up to 200 users (Europe) enjoy the wireless communication at the same time.
One For All Devices Management
The Yealink USB Connect is available for the management of multiple Yealink USB devices, including headsets, speakerphones, and webcams. All the settings can be done through Yealink USB Connect, for example, the setting of the basic and premium function of WH66, which is convenient and efficient for daily use.
Our Experience with the work station
Here at Call One, we are loving this new Yealink UC Workstation and WH66. When it comes to conferencing, mobile use, and headset range, this might be the top dog in Q1 and Q2 of 2021. There is so much to cover on this new product, so stay tuned for more blogs and videos. Check out our latest where we breakdown this new product:
https://calloneinc.com/wp-content/uploads/2021/01/Yealink-workstation.jpg8001422Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-01-28 10:11:162021-01-28 10:12:07New Yealink UC Workstation and WH66
In this post, we test the NC mics of the Poly Savi 8240 and the 8245 UC along with Close Conversation Limiting (CCL) feature. We also include a mic test and CCL testing of the Savi 8220 headset. Do the mics perform similarly or is one better than the other? Lets take a look at the Poly Savi 8200 Series.
Poly Savi 8220 – $299.95
The Poly Savi 8200 Series delivers enterprise-grade DECT audio for a premium listening experience in two headset styles – stereo (Savi 8220) and mono (Savi 8210). The Savi 8220 delivers hi-fi stereo sound, whether you’re calling customers or colleagues or listening to music. Also, active noise canceling (ANC) blocks out background noise so you can always stay focused on what’s important.
The Savi 8210 is ideal when you need to be dialed into calls but also hear what’s going on around you. Whichever model you choose, you’ll sound your best even in noisy environments. For the most sensitive environments, you can turn up noise canceling with the close conversation limiting feature (configurable in Plantronics Hub) for additional privacy.
Features
Wireless multi-device connectivity
Noise-canceling microphone with Close Conversation Limiting
One-touch controls
Up to 13 hours of talk time
Flexible microphone boom
Voice alerts
Ringer in the base
Enjoy wireless freedom up to 590 ft/180 m
Poly Savi 8245 – $239.95
Today’s enterprise and contact center professionals work on a range of devices-from PCs and Macs to mobile phones and desk phones. The Poly Savi 8200 Office Series headset bases have 3-way connectivity-computer, desk phone and mobile phone-for convenient conferencing on up to two devices at once. And users can choose from three wearing styles: mono, stereo and convertible.
Features
Go wireless and enjoy the music you love with the 8245 headset
DECT 6.0 frequency band transmits your voice over numerous channels and gives transcendent voice and sound quality
Sit comfortably anywhere in your room as the 8245 offers wireless range of up to 590.6 ft
Great for Audio/Visual Labs, Assisted Listening Systems and more that have a Mono jack for non-stereo use
Listen to deep lows and euphoric highs with a frequency range of sound from 20 Hz-20 kHz
Your voice will be heard loud and clear with the boom microphone
These supra-aural Savi give you the comfort of portability
If you would like to see a more in depth overview of these products, check out our most recent video below. If you have any questions regarding the Poly Savi 8200 family, please reach out to one of our sales reps at; 1-800-749-3160 or sales@calloneonline.com. Thanks for tuning in!
https://calloneinc.com/wp-content/uploads/2021/01/8200-series.jpg9561700Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-01-27 11:24:032021-01-28 12:58:43Poly Savi 8200 Series – 8220 and 8245. What’s better?
The Poly (formerly Plantronics) Savi 410, 420, 430, 440 and 445 are End of Life (EOL). Their last order date was June 9, 2020 and last ship date was August 9, 2020 or while supplies lasted. In this blog and video, we show what replaced the Poly Savi 400 series and provide differences and similarities.
The Savi 410
Features MSRP: $199.95
With the wireless Digital Enhanced Cordless Telecommunications technology, answer your calls remotely while multitasking around the workplace
Sit comfortably anywhere in your room as the W410 offers wireless range of up to 300 ft
Great for Audio/Visual Labs, Assisted Listening Systems and more that have a Mono jack for non-stereo use
Sharp looking over head design will give you a comfortable fit
Boom mic lets you chat with your friends & family on Skype and on multiplayer network games
The supra-aural aka on-ear headset features DECT wireless technology
Flexible connectivity Today’s enterprise and contact center professionals work on a range of devices—from PCs and Macs to mobile phones and desk phones. Savi 8200 Office Series headset bases have 3-way connectivity—computer, desk phone and mobile phone—for convenient conferencing on up to two devices at once. For those wanting computer connectivity only, the Savi 8200 UC Series is the ideal choice.
Better Wireless Conversation
People sound their best, even in noisy environments, wearing DECT™ stereo headsets with active noise canceling to block out noise around the speaker. For sensitive conversations, where extra privacy is needed, they can turn up the Close Conversation Limiting feature.
Stay Charged. Take it further.
Savi 8200 Office and UC Series headsets are ready when needed with up to 13 hours of talk time on a single charge and a hot swappable battery for unlimited talk time. Everyone can move, multitask and get more done. Convenient voice prompts notify them of mute status, wireless range limit and more.
There are a lot more changes and replacements to the Savi 400 family. Want to see all of what replaced Poly Savi 400? Check out our latest YouTube video below and subscribe to our Youtube channel. Plus, check out additional Poly solutions here.
