Tag Archive for: Yealink
How to Set Up Multi-Headset Conferencing Mode on the Yealink WH63
Introduction
The Yealink WH63 Wireless Headset offers a range of professional features designed to enhance productivity in any business environment. One of its standout features is the ability to hold multi-headset conference calls, allowing multiple headsets to connect to the same base for shared audio during calls. This feature is particularly useful for training scenarios where a supervisor needs to monitor a call or when a trainee is shadowing a more senior agent.
In this article, we’ll guide you through the steps to enable multi-headset conferencing mode on the Yealink WH63. This will allow you to easily manage group discussions and training sessions without external audio devices.
Step-by-Step Guide to Enabling Multi-Headset Conferencing Mode
Before You Begin:
1. Initiate or Join a Call
To start the multi-headset conference, first initiate or be on an active call with your primary Yealink WH63 headset.
2. Dock an Additional Headset
While on the active call, take an additional Yealink headset and dock it into the same base station as the primary headset.
3. Accept the Conference on the Primary Headset
A tone will play in the primary headset when the additional headset is docked. To accept the additional headset into the conference, press the Call Control button on the primary headset.
Once accepted, audio will be shared between both headsets, allowing participants to hear and speak to each other.
Note: When additional headsets pair into the conference, they are muted by default. Users can control the volume and mute settings individually without affecting the primary headset.
4. Adding More Headsets
To add more headsets (up to three in total), simply repeat the process by docking the additional headset(s) into the same base station and accepting them on the primary headset.
5. Managing the Conference
Each headset connected to the base will use its own tuning settings, allowing participants to individually adjust volume levels or mute/unmute their microphones during the call.
Example Use Case: Multi-Headset Conferencing for Training Purposes
One of the primary reasons businesses use multi-headset conferencing is for training purposes. For instance, a supervisor might want to listen in on a live customer call to provide feedback to a trainee or monitor the interaction.
In this scenario:
Multi-headset conferencing is a simple yet powerful feature for training. It ensures that new team members are supported while handling live calls without compromising customer experience.
Ending or Leaving the Conference Call
Tips for Effective Multi-Headset Conferencing with the Yealink WH63
Conclusion
The Yealink WH63’s multi-headset conferencing feature makes it easier to collaborate and train team members in a live environment. Following the steps outlined in this guide, you can quickly set up and manage multi-headset conference calls for effective training and monitoring. Whether you’re training new employees or overseeing customer interactions, this feature enhances communication and supports continuous learning in your organization.
If you need assistance with Yealink headsets or would like expert advice on finding the right solution for your business, Call One, Inc. is a Yealink Certified Headset Solution Professional. Feel free to contact us today for help with any Yealink products and more!
Have you used the Yealink WH63 for multi-headset conferencing during training? Share your experience in the comments below!
Reference
Beyond the Headset: Key Considerations for Businesses When Choosing Communication Solutions
As someone who has been in the business communications and collaboration industry since 1999, I’ve had the privilege of helping thousands of businesses find the right headsets for their needs. While the specific model of a headset is critical, it’s just one piece of the puzzle. There are several other essential factors businesses should consider to ensure they’re making an informed and sustainable investment.
1. Support and Warranty
Headsets are vital tools in today’s hybrid and remote working environments, and any downtime due to malfunction can lead to productivity loss. That’s why it’s important to consider not only the features and price of a headset but also the support behind it. Brands like Jabra, Logitech, HP Poly, and Yealink stand out because they offer strong warranties and reliable support channels.
You want to partner with brands that stand behind their products with multi-year warranties and hassle-free replacement processes. If a headset issue arises, how quickly can you get support? What’s the warranty coverage? These questions matter because the cost of downtime often outweighs the initial savings of a cheaper, lesser-known brand.
2. Service and Management
Today’s headsets are more than just communication devices—they’re part of a larger, managed ecosystem. For IT departments, the ability to centrally manage and monitor headsets can drastically reduce troubleshooting times. Solutions that allow you to deploy firmware updates, monitor device health, and even push settings across multiple devices can save hours of manual labor.
Businesses should prioritize headset manufacturers who offer software platforms that enable this level of management. For example, brands like HP Poly, Logitech, and Jabra offer management software for IT admins, which is crucial when you’re deploying hundreds or even thousands of devices. Having visibility into each device’s status ensures you’re proactive about potential issues, reducing downtime and service calls.
3. Research & Development (R&D) and Innovation
Technology is rapidly evolving, and businesses need to stay ahead of the curve. Partnering with brands like Logitech, Yealink, HP Poly, and Jabra ensures that your headsets will meet today’s standards and adapt to future needs. These companies invest heavily in R&D, consistently rolling out updates and innovations that push the industry forward.
In my experience, companies that innovate are better positioned to address the evolving demands of modern workspaces, whether it’s improving noise cancellation technology, integrating with collaboration platforms like Microsoft Teams or Zoom, or introducing AI-based features that enhance the user experience.
4. Compatibility with Collaboration Tools
Today’s hybrid work environments rely heavily on collaboration tools like Microsoft Teams, Zoom, and Google Meet. It’s not enough for headsets to simply “work” with these platforms—they need to be optimized for them. Certified devices ensure superior call quality, advanced features like voice isolation, and a seamless user experience.
Businesses should look for headsets that are certified for the platforms they use most. Brands like Jabra, Logitech, HP Poly, and Yealink have a wide range of devices that are certified for Teams, Zoom, and other major platforms, ensuring optimal performance.
5. Total Cost of Ownership (TCO)
When evaluating headset options, it’s important to look beyond the sticker price and consider the total cost of ownership. Factors such as durability, software management capabilities, support, and ongoing innovation all contribute to the long-term value of a headset. A lower upfront cost might seem appealing, but if the device lacks longevity, offers limited support, or isn’t future-proof, the overall cost of replacing and maintaining that headset will quickly outweigh the initial savings.
6. Environmental Impact and Sustainability
More and more companies are prioritizing sustainability, and the brands you choose should align with those values. It’s important to consider whether the headsets you’re buying are manufactured with recycled materials, whether the packaging is sustainable, and what steps the brand is taking to reduce their carbon footprint. Many of the brands we partner with, such as Logitech and Jabra, are committed to sustainability, producing carbon-neutral products and using recycled materials in their designs.
Conclusion
Selecting the right headset for your business is about much more than just finding the right model. It’s about looking at the full picture: the support and warranty, the service and management capabilities, the level of R&D and innovation, the compatibility with your collaboration tools, and the total cost of ownership over time.
That’s why at Call One, Inc., we partner with industry-leading brands like Jabra, Logitech, HP Poly, and Yealink. These companies are committed to providing not just products, but solutions that help businesses improve communication, productivity, and overall efficiency in the long run. Investing in the right technology today means a more sustainable, efficient, and innovative workplace tomorrow.
Why You Should Consider the Yealink BH70 for Your Next Headset Purchase
I have the privilege and opportunity to test professional-grade headsets from all the leading brands. Want to see and hear how they perform in real-world environments? Check out the Call One, Inc. YouTube Channel. The Yealink BH70 Bluetooth Headset should be considered the next time your organization needs UC Bluetooth headsets. Why? Let’s get into it.
Yealink BH70 Models Overview
|
Yealink BH70 Model |
Wearing Style |
USB-A or USB-C |
UC or Teams Certified |
|
Mono Headband |
USB-C |
Microsoft Teams |
|
|
Mono Headband |
USB-C |
UC |
|
|
Mono Headband |
USB-A |
UC |
|
|
Mono Headband |
USB-A |
Microsoft Teams |
|
|
Dual Headband |
USB-C |
UC |
|
|
Dual Headband |
USB-C |
Microsoft Teams |
|
|
Dual Headband |
USB-A |
UC |
|
|
Dual Headband |
USB-A |
Microsoft Teams |
Ideal for Work From Anywhere
The Yealink BH70 Series is designed to connect to your laptop via the included BT51 dongle and Bluetooth 5.2 to your mobile device. This makes it an ideal headset for various work environments, including hybrid work, open offices, remote work, and contact centers.
Comfort and Durability
Based on my experience with the current Yealink headsets, the BH70 is one of the most comfortable I’ve used. Designed with user comfort in mind, the BH70 headsets feature an ergonomic design and leather ear cushions. They are lightweight, with the dual-ear models weighing 147g and the mono-ear models weighing 91g, making them comfortable for all-day use. The headsets are built to last with high-quality materials and have a 2-year warranty.
Long Battery Life
One of the standout features of the BH70 series is the impressive battery life. With up to 35 hours of talk time and a quick charging time of just 90 minutes, you can rely on these headsets for extended periods without frequent recharging. I have gone an entire work week without charging. Additionally, the headsets have a standby time of 22 days.
Use as Corded Device
If you run out of battery, are in a location that doesn’t allow Bluetooth, or are experiencing wireless density issues, you can use the Yealink BH70 as a corded/wired audio device by using the included USB-C to USB-A 2.0 cable.
Wearing Style Versatility
The Yealink BH70 series is available in mono and dual-ear headband-wearing styles. You can also rotate the mic boom to have the mic on your right or left side.
Certified for Microsoft Teams
The Yealink BH70 Bluetooth headsets are certified for Microsoft Teams and include a dedicated Teams button. This certification ensures compatibility and optimal performance with Microsoft’s communication platform.
Low Pricing
Compared to other brands that offer similar features, functionality, and audio performance, the Yealink BH70 Bluetooth Headsets are much lower priced.
Conclusion
In conclusion, the Yealink BH70 Bluetooth Headset is a standout choice for anyone needing a reliable, high-quality headset. Its versatile connectivity options make it suitable for various work environments, whether at home, in the office, or on the go. The exceptional comfort, ensured by its ergonomic design and lightweight build, allows for extended wear without discomfort. The impressive battery life and quick charging capabilities mean you won’t be left without a functioning headset during crucial times. Additionally, using the headset as a corded device adds a layer of reliability and flexibility. Certified for Microsoft Teams and available at a competitive price, the Yealink BH70 offers exceptional value. If you’re looking for a headset that combines comfort, durability, and advanced features without breaking the bank, the Yealink BH70 should be at the top of your list.
Check out this overview and Yealink BH70 mic performance demo video!
Try Yealink BH70 for FREE
Call One, Inc. offers an Enterprise and Contact Center Program (ECCP) that enables qualified customers to get a free sample of Yealink headsets to test in their environment. To learn more, visit our website or contact us for help selecting the right headset for your organization.
Call One, Inc. is a nationally certified woman-owned business that provides professional-grade audio and video solutions for personal and team workspaces.
Yealink Introduces the BH71 Mono Bluetooth Headset Series for Work From Anywhere
Introducing the Yealink BH71 Mono Bluetooth Headset Series for Work from Anywhere, a revolutionary device that provides high-definition audio quality wherever you are. This headset is perfect for those who are always on the go, whether in the car, train, or office. With the BH71, you can connect to your smartphone, desk phone, or PC and experience crystal-clear audio with every call.
The BH71 features 4-mic beamforming noise cancellation technology, ensuring you are always heard clearly, no matter the surrounding environment. This advanced technology blocks background noise, so you can focus on the conversation. The BH71 also provides an adjustable ear hook for comfortable wearing, and you can pull out the ear hook easily to best fit your ear.
Moreover, the BH71 guarantees 10-hour talk time, ensuring you are always connected throughout the day. For those who need even more battery life, the BH71 Pro and BH71 Workstation Pro models come with a portable charging case that provides an additional 20 hours of battery life. With this charging case, you can even cover all week’s use.
For those who need an all-in-one UC communication experience, the BH71 Workstation and BH71 Workstation Pro models are the perfect fit. These models come with a station that can connect to your desk phone, PC, and smartphone simultaneously. The station also has a 3-inch touch screen, a speakerphone, 3 USB 3.0 ports, a Qi wireless charger for your smartphone, and a portable charging case. With all these features, the BH71 Workstation and BH71 Workstation Pro can make your office look stylish and nice.
In terms of design, the BH71 is sleek and modern, with a matte black finish and minimalist design. The device is lightweight and compact, making it easy to carry around wherever you go. The BH71 Pro and BH71 Workstation Pro models come with a stylish charging case that is also lightweight and portable.
Overall, the BH71 Mono Bluetooth Wireless Business Headset System is an excellent choice for anyone who needs high-quality audio for business communication. With its advanced noise cancellation technology, comfortable fit, and long battery life, the BH71 is a must-have for anyone who wants to stay connected on-the-go.
The Yealink BH71 Series of Bluetooth Headsets include four models:
Similarities:
Warranty:
2 years
Differences:
Connectivity
Wireless Range
BT51 Dongle
Portable Case
Workstation
Contact an authorized Yealink Reseller like Call One, Inc. if you would like to learn more or check if you qualify for a free demo.
Online Room Configuration Guides from Logitech, Poly, Jabra and Yealink
Video conferencing and collaboration continues to expand and evolve to support the new ways of working. Microsoft Teams and Zoom are front runners; however, businesses use multiple platforms, including Webex, Google Meet, BlueJeans, GoTo, 8×8, and more.
Leading brands have developed online tools to help establish a starting point. It’s always best to contact a subject matter expert. Something as simple as a wrong cable or length can delay your project. Subject matter experts can help guide and ensure you get all the required components to set up an optimal video conferencing experience based on your needs and expectations. Companies like Call One, Inc. have been in the audio and video conferencing space since 2003 and can help provide the right solutions.
Below are the current online video conferencing selection tools available. I’ve also created short videos to help you navigate these awesome online tools!
Online Room Configuration Guides for Video Conferencing
Walk through video:
How it works:
- Answer a few quick questions about your space.
- What is your primary video conferencing platform? Choose the video conferencing platform your organization uses most often.
- Google Meet
- Microsoft Teams
- Zoom Rooms
- Ring Central
- What size room are you setting up? Choose the option that best matches the seating capacity of your room.
- Phone Booth (Up to 3)
- Huddle Room (Up to 6)
- Medium Room (Up to 12)
- Medium Plus (Up to 16)
- Large Room (Up to 20)
- Board Room (20+)
- U-Shaped Table (20+)
- Would you prefer to deploy via a dedicated video conferencing appliance, or a meeting room computer?
- Appliance-Based Video Conferencing Solution
- PC-Based Video Conferencing Solution
- Choose Conference Camera
- Add room-filling audio. – Choose from the following audio extensions to make sure everyone can hear and be heard clearly. Please note: Some items may be required based on a previous selection. Choose your meeting controller – Select a controller that directly connects to the meeting room PC or video bar, or one that is untethered from the room system.
- Pick optional mounting hardware and cables – These items will safely secure your meeting room devices. Please note: Some items may be required based on previous selections.
- Choose optional add-ons – Enhance the meeting experience with optional add-ons.
- Finish up by selecting your software and services
Walk through video:
How it works:
- As of writing this blog, there are multiple “Spaces” to choose from, including Home Office, Education, Government, Healthcare, Office, Financial, and Mobile. However, “Office” is the only Space currently available for selection.
- Pick your Platform
- Poly
- Microsoft Teams
- Zoom
- Select Workspace
- 1-2 people – Focus Room – Room size 10’ x 10’ / 3.05m x 3.05m
- 3-5 people – Small / Huddle Room – Room size 10’ x 15’ / 3.05m x 4.57m
- 6-10 people – Medium Room – Room size 15’ x 20’ / 4.57m x 6.10m
- 11-15 people – Large Room – Room size 15’ x 28’ / 4.57m x 8.53m
- 16+ people – Custom / Specialty Room – Room size 20’ x 33’ / 6.10m x 10.06m
- When a Workspace is selected, you will have the options to review:
- View Cabling
- Room View
- Diagram View
- Check Coverage
- Cameras
- Displays
- Speakers
- Microphones
- Show Materials
- Featured Poly Hardware
- Poly Accessories
- Poly Service / Support
- Accessories
- Available Poly Accessories
- Available Third-Party Accessories
- Options
- List of available options by Poly or 3rd Party
- Download
- You have to option to download a pdf of the results
- You have to option to download a pdf of the results
- View Cabling
Walk through video:
How it works:
- Scroll down their Business Video Conferencing page until you locate: Meeting your meeting needs – Use our configurator to help you decide which PanaCast is right for you and your business. Scroll down and click Start.
- Question 1 of 3
- What type of collaboration solution do you need?
- Personal Solutions
- Teaching Solutions
- Meeting Solutions
- What type of collaboration solution do you need?
- Question 2 of 3
- Please select your platform
- Personal Solutions
- Microsoft Teams
- Zoom, Google, Others
- Personal Solutions
- Teaching Solutions
- Microsoft Teams
- Zoom, Google, Others
- Meeting Room Solutions
- Bring your own laptop
- Teams Room
- Zoom Room
- Please select your platform
- Question 3 of 3
- Personal Solutions
- Where do you work?
- Home Office
- Office Desk
- Co-Working Space
- Where do you work?
- Once you select work space, you will be provided a list of Jabra audio, video, and accessories models including highlighted Recommended solutions.
- Teaching Solutions
- Where do you work?
- In the classroom
- From home
- Once you select work space, you will be provided a list of Jabra solutions including highlighted Recommended solutions.
- Where do you work?
- Meeting Room Solutions
- Where do you meet?
- Huddle Room
- Medium meeting room
- Large meeting room
- Once you select a meeting space, you will be provided a list of Jabra audio, video, and accessories models including highlighted Recommended solutions.
- Where do you meet?
- Personal Solutions
Yealink Room Configurator
Walk through video:
- Click Get Started
- A pop-up window recommending you login or register to a Yealink Support Account to enjoy more advanced feature (export/share/project files management)
- Select Seat Number and Room Type of Conferencing Room
- Phone Room – 1-2 people – 1m x 1m
- Small Room – 3-7 people – 3m x 5m
- Medium Room – 7-12 people – 4m x 6m
- Large Room – 12-20 people 5m x 8m
- Ultra-Large Room – 20-40 people – 8m x 16m
- Select Core Kit to start
- Different options will appear on the right side of the screen
- Choose Your Preferred Peripherals
- Different options like cameras, audio, presentation tools, and other peripherals will appear on the right side of the screen.
- Choose your Preferred room accessories
- Available accessories will appear on the right side of the screen.
- Add Optional Mounting Hardware and Cables
- Depending on your selections, you will see a list of mounting hardware and cables.
- This is Your Room Design
- 3D Diagram
- Wiring Diagram
- X-Ray view of the room with hardware and cables and a legend
- Seating Diagram
- Shows Camera FOV and mic pick up range
- Picture – SKU – Category – Description – Qty
- Options to:
- Start Over
- Share Save Proposal
Audio and Video Device Highlights for First Half of 2022
Device manufacturers have created solutions to support work from anywhere. We have seen several new audio and video devices for business this first half of 2022 and shared several via our YouTube Channel. In this blog, we share some highlights!
January 2022
February 2022
March/April 2022
May 2022
June 2022
Many organizations are still deciding whether to return to the office, remain remote, or adopt a hybrid work model. Fortunately, there is no shortage of audio and video solutions to maintain communication and collaboration with team members, clients, and partners.
An Authorized Reseller like Call One, Inc. can provide pre-and post-sales support and is a nationally certified Women’s Business Enterprise (WBE) and Woman-Owned Small Business (WOSB), supporting your Supplier Diversity initiatives. How can we help?
Personal Audio and Video Devices for Hybrid Work in 2022
Today hybrid work means working from anywhere. The goal of business and IT leaders is to ensure their teams have a consistent experience whether they are working from home, their corporate offices, or from wherever they choose to work. Professional-grade audio and video devices can aid in providing a consistent experience.
Here is a list of factors business and IT leaders need to consider when selecting personal audio and video devices for their employees.
Workstyles / Personas
There are several roles or personas within an organization with different communication needs. Poly has studied workstyle evolution for nearly a decade and identified six distinct work styles, or personas, making up 92% of a typical enterprise: Office Communicator, Office Collaborator, Remote Collaborator, Flexible Worker, Road Warrior, and Connected Executive. Each persona uses a different set of communications tools. Take a look at the Get To Know Your Workforce – Personas Overview.
Connectivity
Each persona utilizes different communications tools depending on their role and environment. They may need connectivity to a desk phone, computer, mobile device, or a combination. Audio devices have a wide range of connectivity options to support whatever connectivity combination your team needs. For example, teams returning to the office may require connectivity to desk phones and computers. Employees working from home may require connectivity to a laptop and mobile phone. Hybrid team members may need an audio device that supports connectivity to phones, computers, mobile devices and can easily transport between work locations.
Platform
Leading device manufacturers like Poly, Jabra, EPOS, Yealink, and others offer compatible solutions for all major platforms, including Zoom, Teams, and Webex. Some platforms like Microsoft have developed a peripherals certification program to ensure USB peripherals (such as headsets, speakerphones, webcams, and monitors) offer rich audio or video quality, are plug-and-play, and provide an excellent experience for end-users and administrators. An authorized partner can help with compatibility and identifying which variants are best for your business. Contact us!
Environment
Work environments can range from corporate offices, third spaces, home offices, remote locations, or on-the-go! Noise levels will vary. Today workers can experience noise from noisy open offices, traffic, construction, lawnmowers, blenders, children, barking dogs, and more! Knowing your team members’ work environments is essential when selecting devices. Battery life may be a factor if they are somewhere without access to an electrical outlet. Video calls and meetings have become standard during the past two years. When it comes to video, good enough is no longer acceptable. Video quality expectations have increased. Multiple personal and group video conferencing solutions offer high-quality audio and video for more engaging and productive meetings. Take a look at these desktop video solutions from Cisco, Huddly, Jabra, JPL, Konftel, Logitech, Poly, Yealink, and more!
Fixed / Portable
Hybrid work has made it necessary to transport devices between work locations. The Targus 2 Office Antimicrobial Backpack is made to fit laptops between 15 to 17.3 inches, a full-sized keyboard, and whatever you need to carry! Headsets include carrying cases made of different materials depending on the brand and model. The cases are designed to hold your headset, cables, and dongle. The Jabra PanaCast 20 and the Huddly ONE Work From Anywhere Kit are two cameras that include a travel case to contain the camera and the cable for secure storage during travel.
One Size Does NOT Fit All
There are multiple roles within an organization with varying levels of communication and collaboration internally and externally. A person who seldom takes or makes calls will need a different audio device than someone with a call-intensive role. The same is true for video. Some positions require being on video presenting and sharing content regularly, while some only join weekly or once a month. The point is, one size does NOT fit all. Business and IT leaders need to consider the above topics when developing standards.
New Device Standards
The global pandemic has forever changed how, when, and where work is done. Gone are the days of controlled office environments. Organizations need new audio and video device standards. The good news is there is no shortage of options. Leading device manufacturers like Jabra, EPOS, Logitech, JPL, Poly, Yealink, and more have a broad range of solutions to support hybrid and remote work. They are also developing new solutions in response to this new normal of work from anywhere.
An Authorized Reseller like Call One, Inc., with over 35 years of experience and a focus on personal and group audio and video solutions, is a great choice to help you develop device standards. To help people and businesses make more informed purchasing decisions, they test most audio and video devices and share them via their YouTube Channel. Call One, Inc. also provides pre and post-sales support and can ship to commercial and residential locations anywhere in the United States. We specialize in supporting mid-market to large enterprises and are a nationally certified Women’s Business Enterprise. Contact us to learn how we can help.
Headsets with the best Noise Canceling Mics (For Now)
I’m not a fan of defining a single thing as “best.” Daily I get asked, “What’s the best headset?” my response is, “What is the use case? What are you trying to do? What are you connecting to? What’s your budget?” What is best for your use case may not necessarily be best for someone else. One size does NOT fit all when it comes to headsets. There are many factors to consider, including:
I have over twenty years in this industry and test models from all the leading brands of professional headsets like Jabra, Poly, EPOS, and Logitech and less-established and up-and-coming brands like JPL, Yealink, AfterShokz, and everything in between. To help people and businesses make more informed purchasing decisions, we share headset mic performance videos via the Call One, Inc. YouTube Channel. Contact an authorized reseller if you would like to discuss headset options for your business.
There is a difference between consumer and business-grade headsets—my top picks for business-grade headsets with the best noise-canceling mics by various categories.
My Top Picks
Desk Phone + Computer + Mobile DECT Wireless Headsets
Desk Phone + Computer DECT Wireless Headsets
Computer + Mobile Bluetooth Wireless Headsets with ANC Speakers and Boom Mic
Computer + Mobile Bluetooth Wireless Headsets with ANC Speakers and Boomless Mic
Voyager 8200 UC Black Voyager 8200UC Black Ortho Side Bose 700 UC Bose 700 UC Bose 700 UC Bose 700 UC
Computer + Mobile Bluetooth Wireless Headsets – Discreet On-the-go
Voyager 5200 UC Voyager 5200 Hero in Case Boom Up White ADAPT Presense ADAPT Presense
Desk Phone + Mobile Bluetooth Wireless Headset
Voyager 5200 UC Voyager 4310
Desk Phone DECT Wireless
Savi 7210 Savi 7220 IMPACT D10 IMPACT D10
Corded QD Contact Center Headsets (require separate interface/adapter/cable depending on what you are connecting to)
Corded USB Contact Center Headsets
Corded USB Office Headsets with ANC Speakers
Blackwire 8225 EPOS ADAPT 160 EPOS ADAPT 160
Corded USB Office Headsets
Please note there are more categories available depending on your industry, work style, and workspace. I want to get across key points that one size does NOT fit all, and there is no “best” headset. Your individual or team members’ work style and workspace will determine which headset is best for them. If you need help, contact an authorized reseller like Call One, Inc., who has close to 35 years of experience and is a Nationally Certified Women’s Business Enterprise!
Consumer vs. Business Headsets
I strongly recommend you utilize professional, business-grade headsets versus consumer models when using UC platforms from Zoom, Microsoft, Cisco, RingCentral, 8×8, etc. This recommendation extends to all personal and group audio and video devices, but I will focus on headsets to keep it short.
I have tested leading consumer headset models, including the Apple AirPods, AfterShokz Opencomm, Sony WH-1000XM4, Microsoft Surface Headphones 2, Bose QuietComfort 45, and others. (Click on the hyperlinks to watch the test videos)
Many of the models I listed will pair and provide an audio path. Over time, I experienced instability with the Bluetooth connection, mainly with the transmit/input audio. Most consumer Bluetooth headsets are designed primarily for listen-only. And I can’t lie, some of them sound fantastic! Especially the Sony WH-1000XM4 and Bose QuietComfort 45. The other challenge is the lack of call control. Meaning, you can’t answer/end calls from the headset. You must use your mouse. And in some cases, I had challenges muting the microphone. Other times, I experienced being able to hear but not be heard and vice versa when in various UC platform calls and meetings.
These consumer models can be incredibly frustrating for the IT teams that have to manage the Help Desk Tickets for these consumer headset issues.
Business headset models are compatible, optimized, and certified to work across all the major communications and collaboration platforms used in business. Leading brands like Jabra, Poly, Logitech, EPOS, and Yealink work closely with the platform providers to develop headsets that function and perform optimally in their environments.
Organizations should develop new audio and video device standards to support this new normal of hybrid work, remote work, work from home, and work from anywhere. Certified headsets meet a broad range of requirements set forth by the platform providers like Microsoft to provide the best possible end-user and administrator experience. One of the first questions asked when seeking help from Microsoft is whether or not you are using a certified device. Contact us! We can help your business select the appropriate headsets.
In a previous blog post, Devices Make the Experience; I shared these critical differences between consumer and business devices:
A frequently asked question is, ‘Why do I need a USB Dongle?’ I answer the question in this blog and video. The dongle is a crucial difference between consumer and business Bluetooth headsets for use with a computer. For example, Microsoft has the Microsoft Surface Headphones 2, which is their consumer model. The Microsoft Surface Headphones 2+ is their business model certified for Microsoft Teams and includes the Microsoft Surface USB Link. Watch this video playlist comparing the Microsoft Surface Headphones 2 and Surface Headphones 2+.
The last thing to note is where you buy these devices matters. In my blog, Why buy Certified Devices from Authorized Resellers, I share the potential risks of buying through unauthorized sources. It’s best to go through an Authorized Reseller in your region. Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Authorized Resellers undergo extensive education, training, and certification to meet the manufacturers’ requirements to position the appropriate solutions based on your organization’s use case.
In today’s “work from anywhere” landscape, the headset needs will vary. Contact us! Call One, Inc., and its partners can help identify headsets that align best with your team members’ work style and workspace.