Video Conferencing Archives

Webcams for Business – What to consider

April 26, 2021/0 Comments/in Featured Articles, How To's, Meeting Space Solutions, Recent Post, Uncategorized, Video Collaboration, Work At Home/by Danny Hayasaka

There is no shortage of webcam options available for businesses to select from. In fact, it can become a bit overwhelming. Organizations like Call One, Inc. and our sister company Hello Direct can help you select the right webcam for your multiple use cases.

Here is a guide of things to consider when choosing webcams for business.

Compatibility with Operating System

Not all computers and laptops are created equal. Make certain the webcams you are considering are compatible with your computers’ Operating System/s. Most leading webcam manufacturers will provide a System Requirements list. For example, the Logitech C925e System Requirements are: Windows 7 or later, macOS® 10.7 or later, Chrome OS™ Version 29.0.1547.70 and later. Some webcams will even include the type of processor and recommended RAM, like the Cisco Webex Desk Camera System Requirements list: Operating system: Windows 10 with Universal C Runtime and above, Mac OS X 10.12 and above | CPU (Recommended) I5@2.4 GHz/i7@1.9 GHz Intel processor, or a processor with equivalent capabilities | RAM (Recommended) 8 GB or more | USB Port: USB-C port, USB-A port (USB 2.0 or USB 3.0, 4K video requires USB 3.0 port).

Be sure to check webcam System Requirements before you buy.

Video Platforms Supported

Most USB webcams will work across all major and popular video platforms, but it is a good idea to check to ensure webcam will work in your video environment. Some webcams are certified to work with specific platforms. This means the webcam manufacturer has met all the specifications and requirements set forth by the platform provider to perform in an expected way. For example, the Logitech C930e, Yealink UVC20, Huddly IQ, Jabra Panacast and others are certified for Skype for Business and Microsoft Teams. However, they are also compatible with other popular applications to include BlueJeans, Cisco Webex™, Fuze, Google Meet™, GoToMeeting®, Lifesize Cloud, Pexip, RingCentral Video, Vidyo, and Zoom®.

Young modern woman having Video Conference at home

Windows Hello Support

Microsoft face authentication in Windows 10 is an enterprise-grade identity verification mechanism that is integrated into the Windows Biometric Framework (WBF) as a core Microsoft Windows component called Windows Hello. Windows Hello face authentication utilizes a camera specially configured for near infrared (IR) imaging to authenticate and unlock Windows devices as well as unlock your Microsoft Passport.

I’m currently testing multiple cameras however, here is a list of cameras Call One, Inc. offers currently that support Windows Hello: Logitech Brio, Yealink UVC30 Desktop, and Cisco Webex Desk Camera.

Video Resolution

Today you can purchase webcams with 4K video resolution to include: Logitech Brio, Yealink UVC30 Desktop, Konftel Cam20, Huddly IQ, Jabra Panacast, VDO360 3See, Poly Studio P15 and the Cisco Webex Desk Camera.

Most users are good with 1080p and even 720p depending on their role in a video meeting. Some cameras have a fixed resolution like the Logitech C505e at 720p at 30 fps. While many webcams can adjust from 720p to 1080p. Most presenters will do well by selecting webcam with higher video resolution.

Field of View and Auto Framing

Field of View (FOV) has become increasingly more important as video meetings have become a part of our daily lives. Today people are joining from a variety of environments and some are using green screens to help hide their background. Some video participants prefer less of their background to be seen and require a webcam with a narrow FOV. While others need to share a wider field of view. The ability to adjust field of view is ideal for many use cases and select webcams offer that function via their software. While others allow you to zoom or provide pan, tilt, zoom capabilities via their software. The Cisco Webex Desk Camera supports FOV adjustment between 65°, 70°, 75°and 81°. The Logitech Brio supports FOV adjustments between 65°, 78°, and 90°. If you need a wider field of view, the Jabra Panacast offers 180 degree field of view with the option to adjust between 90°, 120°, 140°and 180°. Some cameras have a fixed FOV with digital zoom. How much or how little of your background do you want shown? Field of View is something to consider.

Auto Framing, Group Framing, Intelligent Zoom, or whatever they name the technology, is a great feature available from select cameras. This technology finds you and frames you perfectly in the center. This is great for those who like to walk and talk or simply need to move to another area of the room and not have to manually adjust position of camera. These cameras offer this feature: Huddly IQ, Jabra Panacast, and Poly Studio P15.

Autofocus and Auto Light Correction

Autofocus is a great feature especially if you want to show something directly from of the camera so others can see the detail. Most cameras offer Autofocus however a select few lower cost models like the Logitech C505e and JPL Vision Mini do not support. Low light or poor lighting is a major factor depending on your location. Some have ideal settings with strong light source facing them while others due to room and furniture configuration may have strong light source coming from behind them or they have poor or no light source. All the Logitech Business Webcams offer RightLight technology that help you look your best in any lighting environment. Other webcams like the Poly Studio P5, Konftel Cam10, JPL Vision and Vision Mini, and Cisco Webex Desk Camera all offer Auto Light Correction.

Built-in Microphones

Personally, I strongly recommend a good corded USB or wireless headset or USB speakerphone. However, I understand some folks rely solely on their laptops for audio so having solid performing built-in mics available, is an upgrade. Webcams offer a variety of options from single omni-directional mic, two omni-directional mics, single and dual directional microphones, two full-duplexed microphones to microphones that can also support background noise reduction. If you need to walk away and still be heard, the VDO360 2See includes a far-field mic array that picks up your voice from up to 8 meters / 26 feet away.

Privacy Shutter

Many like the peace of mind of having a privacy shutter on their webcam when not in use. I am a fan of webcams with built-in privacy shutters like the Poly Studio P5, Logitech C925e, Konftel Cam10, Yealink UVC20, and Cisco Webex Desk Camera. Some do not include a lens cover like the Logitech C505e and Huddly cameras. If a privacy shutter is important, be sure to ask if one is included.

Mounting Options

Because of the multiple use cases, many folks require threaded tripod-ready mounting as well as mounting clip to attach to monitors and laptop screens. Some also invert the camera and mount in ceiling. If you are looking to flip and mount camera upside down, ensure there is software available to invert view.

USB-A or USB-C Connectivity and Cable Length

Most webcams today provide a USB-A connection. However, many newer computers and laptops only provide USB-C ports. Some cameras include USB-A and USB-C connection options. The Yealink UVC30 Desktop camera has a USB-A cable and includes a USB 3.0 Type A to Type C adapter. The Cisco Webex Desk Camera includes removeable USB-C to USB-A and USB-C to USB-C cables. The Poly Studio P15 and VDO360 3See include a USB-C type connection. I have tested USB 3.0 Type USB-A to type USB-C adapter with several USB-A webcams and they have worked.

There currently does not appear to be a standard USB cable length and will range from 3ft to 7ft+. Check on cable length prior to ordering to ensure the length will be sufficient for your setup.

Additional USB Ports

Computer manufacturers are decreasing the number of USB ports they include. Some webcams include additional USB ports that can be used to connect a headset, speakerphone, or other USB peripheral. The Poly Studio P5 and VDO360 1See each include one USB-A port and the Poly Studio P15 includes two additional USB-A ports. This is a great feature to consider when selecting a camera.

All-In-One

If you are looking for a personal all-in-one device that includes a camera, microphones, and speakers, you may want to consider the Poly Studio P15 or VDO360 3See. Check out the Poly Studio P15 in action in this video below!

Device Management

Today the hybrid work model is prevailing across multiple industries. Remote work will be a part of many. Being able to manage your audio and video devices personally or remotely is something to consider. Leading brands like Poly, Logitech, Yealink, Jabra, and Cisco offer enterprise and individual device management software to ensure your devices are performing optimally by having the latest software and firmware updates. Additionally, you can access multiple features and settings to help customize your video experience.

Warranty

Warranty can range from 1 to 3 years depending on webcam brand and model. All Logitech Business Webcam models include a 3-year limited hardware warranty. Beyond warranty, check with your vendor to understand the warranty service process. However please note, I have tested several webcams and it is very rare for a webcam from an established brand like Logitech or Poly to quit working. We have experienced issues with some of the lesser-known brands.

Price

Fortunately, there are webcams available to support all budgets. I have tested really low-cost (Under $50) webcams like the Adesso CyberTrack H3 and H4 webcams and JPL Vision Mini as well as moderately priced webcams ($89-$129) like the Yealink UVC20, JPL Vision+, Logitech C925e, Logitech C930e, Poly Studio P5 and Konftel Cam10. I have also tested the premium models in the $199+ range to include the Logitech Brio, Cisco Webex Desk Camera, Huddly IQ, Konftel Cam20 and all-in-one units like the Poly Studio P15. Of course, the size and scope of deployment will impact pricing so don’t let MSRP be your deciding factor.

In Conclusion

The individual use case will ultimately determine which webcam is best. Our helpful team along with our partners can help you and your business select the right solution. If you would like to set up a meeting to discuss your audio and video solutions needs, contact us!

Check out our Desktop Video Solutions and watch us put these webcams to the test in this Webcam and Video Collaboration Solutions Playlist!

JPL Vision Mini Overview

April 8, 2021/0 Comments/in Featured Articles, Meeting Space Solutions, Recent Post, Remote Learning, Video Collaboration, Work At Home/by Danny Hayasaka

The JPL Vision Mini is a small 1080p USB webcam with full HD glass lens. The webcam has a tri-fold hinged bracket with a gripper foot so it can be placed securely above your computer or laptop to allow long distance face to face meetings from your conference room or home office.

The JPL Vision Mini is compatible with all major video collaboration platforms and does not require additional software or downloads. It’s truly plug-n-play. This low-cost webcam is designed for personal use and is packed with great features including two built-in full duplexed microphones that provide awesome mic audio quality! (check out video below to hear for yourself)

JPL Vision Mini Features

1080p HD 30fps CMOS Camera
Plug & Play solution – No software downloads needed
Full HD 1080p glass lens – No optical distortion
Two microphones – Built in dual stereo
67° Field of view
Privacy lens cover included
USB-A connectivity
Desk mount, monitor mount or tripod option
AEC – Automatic Echo Cancellation
ANS – Automatic Noise Suppression
JPL Vision Mini is compatible with all major softphones. No additional software or downloads needed.

Video collaboration is here to stay for organizations small to large to stay connected with their team members in this new hybrid work model. If your business, or you personally are looking for an affordable, reliable, and easy to set up and use webcam, consider the JPL Vision Mini. Check out video below to see the webcam in action! Contact us for more info to learn more about the complete line of audio and video solutions available from JPL!

Cisco Webex Desk Camera

April 2, 2021/0 Comments/in Featured Articles, Meeting Space Solutions, Open Office Solutions, Recent Post, Telehealth, Video Collaboration, Work At Home/by Danny Hayasaka

The Cisco Webex Desk Camera is a premium USB web camera that provides high-quality video and audio for video conferencing, video streaming, and video recording.

Don’t let poor quality video get in the way of a great meeting, with superior 4K video, high-quality microphone audio, intelligent AI-based features, and IT device management no matter where you are, this webcam is the cream of the crop.

In this blog, we’ll list the specs and features of the Cisco Webex, and later we’ll link a video showcasing the camera and microphone quality!

Cisco Webex 4K Features

4K Ultra HD Video
Provides superior video with outstanding clarity, rich colors, great smoothness, superb resolution and frame rate
iHDR Enabled Light Performance
Improves video quality in various light conditions Helps users always look the best on video calls
Auto Focus
Brings peace of mind by fast, clear and perfectly sharp focus
Adjustable FOV
Offers a convenient way to choose the ideal angle of view
Built-in Privacy Shutter
Controls the video streaming on and off to ensure the complete privacy as needed
Offers high quality microphone audio with background noise reduction
Face Detection and Recognition
Certifies with Windows Hello and allows secure facial recognition login through the IR sensor
Multiple Connection and Mounting Options
Includes both USB C-to-A and USB C-to-C cables for flexible PC connection plus multiple placement options with the camera clip and the tripod screw thread

Final Thoughts on the Cisco Webex 4K Desk Camera

This is no ordinary webcam. Whether you are working from home or the office, the Webex Desk Camera is perfect for hybrid working styles. Collaboration administrators can easily update and troubleshoot every Webex Desk Camera from the Webex Control Hub making deployment and management easy.

Being able to download the Cisco Webex Desk Camera App and personalize your personal webcam is a huge bonus. From changing the resolution (from low res to 4K), field of view (65, 70, 75 or 81 degrees – show more or less of your space), frame rate, to the color and saturation of your image, this webcam truly does it all. Plus, it’s compatible with all popular meeting or video applications (including Microsoft Teams, Skype for Business, Zoom, Google Meet and Google Hangouts, BlueJeans, Slack, FaceTime, etc.) And it’s Windows Hello compatible!

Personally, I think this is a great solution regardless of platform if you are looking for a premium webcam. If you want to see it in action along with available settings in the Cisco Webex Desk Camera App, watch video below! If you would like to set up a pilot or proof of concept for mass deployment, contact us!

Logitech Brio 4K Webcam

March 23, 2021/0 Comments/in Featured Articles, Meeting Space Solutions, Recent Post, Remote Learning, Telehealth, Uncategorized, Video Collaboration, Work At Home/by Danny Hayasaka

When it comes to business webcams, The Logitech Brio 4K Webcam is the standard by which all other webcam manufacturers aspire to develop and launch. From premium 4K quality to a whopping five times zoom feature and reasonable MSRP, this is the king webcams.

Don’t worry, the Brio is compatible and certified with all business video collaboration platforms to include Microsoft Teams, Cisco Webex, and Zoom. With integrated optical and infrared sensors, it also supports Windows Hello. What else is packed in this Logi webcam? Stick around for a link to our overview video of the Logitech Brio.

Logitech Brio Features

Ultra HD 4K image sensor – Supports multiple resolutions, including 4K (Ultra HD) @ 30 fps, 1080p (Full HD) @ 30 or 60 fps and 720p (HD) @ 30, 60, or 90 fps to best support the quality offered by your application and monitor.
RightLight™ 3 with HDR – Look your best in any lighting environment, from low light to direct sunlight or high contrast.
Ultra-secure login with infrared sensor – Infrared technology supports facial recognition for advanced security with Windows Hello™ or other facial recognition software.
5X digital zoom – Need a closer view of fine details? Zoom in and move around your scene with precision using Logitech or in-app controls.
Expansive field of view – Adjust your field of view from 90° to show more of your setting or include more people—or narrow the scope to 65° or 78° for more focused communication.
Razor-sharp optics with auto-focus – Enhance face-to-face collaboration. BRIO is the next best thing to physically being there. Advanced Logitech auto-focus lens technology delivers remarkable video quality with superb resolution, speed, fluidity, color balance, and detail.
Certified for Business – Business-grade certifications mean you can launch your next presentation or video meeting with complete confidence.
Omni-directional microphones – Two omni-directional microphones with noise cancellation provide business-class audio performance. Mics even work with Microsoft® Cortana®.
Multiple mounting options – Freedom to mount the camera wherever it works best – LCD screen, notebook, or tabletop – by using the removable clip or embedded tripod thread. Clip is adjustable to fit a variety of screens.
Plug-and-play USB connectivity – Easily connects to PC, Mac® and Chrome™ devices with no additional software required.
Privacy shade – Switch to privacy mode in an instant with the privacy shade
Multiple connection types – Enjoy the flexibility of USB 2.0, 3.0 or Type C connections.
Custom carrying case – Take your show on the road. The custom carrying case features separate compartments for the camera and detachable clip/cable to conveniently transport BRIO wherever your travels take you.

All these features are great, but does it really look as good as they say? The simple answer is, yes!

Not only is the Logitech Brio 4K Webcam quality almost perfection, but the Logitech Capture software is the icing on top. Being able to adjust resolution, frames per second, color, saturation, and on and on, is a huge bonus. (see picture above) Want to see for yourself? Check out this video below where we showcase the software as well as the raw camera quality. If you have any question please feel free to comment on the video, or reach out to one of our reps.

Logitech C930e Webcam

March 17, 2021/0 Comments/in Featured Articles, Recent Post, Remote Learning, Telehealth, Uncategorized, Video Collaboration, Work At Home/by Danny Hayasaka

The Logitech C930e Webcam is one of the five current Logitech Business Webcams models that includes the C505e, C920e, C925e, C930e & BRIO. The C930e falls into the “Better” category in this line up just behind the BRIO. This webcam is certified and compatible with all major video collaboration platforms to include Microsoft Teams, Zoom, Cisco Webex, RingCentral and more.

The C930e features dual integrated omnidirectional mics that capture audio clearly from up to 3.3ft / 1 meter away so conversations sound natural and clear. For loud environments, the Logitech Zone Wired or Zone Wireless Headsets and C930e webcam make an awesome video collaboration solution!

Manage multiple Logitech personal collaboration devices* with Logi Tune. Available in desktop and mobile app versions, Logi Tune provides an elegantly intuitive dashboard for easy setup, control, and customization. Test your headset mic and sound, customize EQ, and adjust sidetone to hear your own voice at just the right volume. For webcams, control framing, adjust focus and choose a color preset to look your best. Logi Tune also makes firmware updates one-touch simple.

* Check for supported headsets and webcams

Download Logi Tune

Logitech C930e Business Webcam Features

HD 1080p video quality at 30 frames-per-second – Brings life-like HD video to conference calls, enabling expressions, non-verbal cues, and movements to be seen clearly.
Logitech RightLight 2 technology and autofocus – Webcam intelligently adjusts to improve visual quality in low light at multiple distances.
Wide field-of-view for business webcam – Enjoy an extended view – 90 degrees FOV – perfect for presenting using a whiteboard or doing demos.
4X digital zoom in Full HD – 4X zoom at 1080p provides the highest level of detail for your calls, visuals, and presentations.
Professional-grade Certifications – Certified for Skype for Business, Cisco® compatible and enhanced integration with Logitech Collaboration Program (LCP) members integrated experience with most business-grade video conferencing platforms.
Premium glass lens – Enjoy razor-sharp images even when showing documents up close, a whiteboard drawing or a product demo.
Convenient privacy shutter – Easy lens enclosure for added privacy and security. Plug-and-play USB connectivity Easily connects to a PC or Mac® with no additional software required
Multiple mounting options – Freedom to mount the camera wherever it works best – LCD screen, notebook, or tabletop – by using the attached clip or the tripod embedded thread.

3-year limited hardware warranty

At only $129.99 the Logitech C930e is accessible for anyone looking to upgrade their video meetings to business-class. If you are a business and/or IT decision maker with mass deployment needs, contact us directly for support.

Check out the video below that provides and overview of the C930e, management settings available via LogiTune and includes video quality and mic tests!

Logitech C925e Webcam

March 15, 2021/0 Comments/in Featured Articles, Recent Post, Remote Learning, Uncategorized, Video Collaboration, Work At Home/by Danny Hayasaka

The Logitech C925e Webcam is the “just right” choice when it comes to Logitech Business Webcams. It sits in between the basic and good models C505e/C920e and better and best models C930e/Brio. It’s compatible and certified with all popular applications like Microsoft Teams, Zoom, Cisco Webex, Google Meet and more! Before we get started on the review, lets look at the specs.

Features:

Logitech C925e MSRP: $99.99

HD 1080p video at up to 30 frames per second: Full HD 1080p 30 fps makes a vivid impression every time with true-to-life video calls.
Easy-to-use: Simple to set up and use, USB plug-and-play connection makes video meetings easy.
UVC H.264 encoding technology: Frees up PC bandwidth by putting video processing within the camera.
Convenient privacy shutter: Easy lens closure for added privacy and security.
78° field of view: See more without having to reposition the camera or crop and zoom.
Logitech RightLight 2 technology and autofocus: Webcam intelligently adjusts to improve visual quality in low light and backlit situations at multiple distances.
Omni-directional dual stereo microphones: Designed to capture sound for clear communication in larger spaces like offices and small conference rooms.
Multiple mounting options: Freedom to mount the camera wherever it works best — LCD screen, notebook, or tabletop — by using the attached clip or the tripod embedded thread.
Professional-grade certifications: Leading business certifications (Certified for Skype for Business, Optimized for Microsoft® Lync® 2013, Cisco Jabber® and WebEx® compatible2 ) and enhanced integration with Logitech Collaboration Program (LCP) members1 ensure an integrated experience with most business-grade video conferencing platforms

Honest Review

When you can’t meet in person, this is the ideal webcam for solo use or small group use. The full 1080p HD video at 30 frames per second delivers true-to-life clarity, and in our professional opinion, it almost looks 4k.

With low MSRP, simple plug and play, integrated microphone, and crisp video quality, Logitech knocked it out of the park with this webcam. You truly get what you pay for! Interested in seeing more? Fee free to reach out to us for more info on the C925e. If you would like to purchase the Logitech C925e, you can order it online here. We have a full video where test and overview the Logitech C925e Webcam. Check it out below:

Logitech Rally Bar | The Ultimate Conferencing Solution

March 9, 2021/0 Comments/in Featured Articles, Meeting Space Solutions, Recent Post, Telehealth, Uncategorized, Video Collaboration, Work At Home/by Danny Hayasaka

The Logitech Rally Bar (Graphite, White) is an all-in-one video bar designed for mid-sized meeting rooms. A fellow content creator and tech geek, Ragnar Heil agreed to join me in providing a quick overview and audio and video test.

This Rally Bar can be used via simple USB plug and play or in Appliance Mode. The built-in compute allows you to run supported video conferencing applications such as Zoom directly from the device. Ragnar shares his top 3 features and together we provide group framing and mic pick up range tests and Ragnar also shares Logitech TAP.

So, what are the specs?

Camera

Resolution: 4K, 1440p, 1080p, 900p, 720p, and SD at 30fps
Pan: Motorized ±25°
Tilt: Motorized ±15°
Zoom: 15X HD zoom (5X optical, 3X digital available with upcoming software update) Diagonal field of view (dFoV): 90°
Horizontal Field of View: 82.1°
Vertical Field of View: 52.2°
Total Room Coverage: 132.1° Horizontal x 82.2° Vertical

Speakers

Drivers: 2x 70 mm / 2.7 in
Output: 90dB SPL @1W, 99dB SPL @8.0W, both +/-2dB at ½ meter
Sensitivity: 90+/-3dB SPL at 1W, ½ meter
THD: 1kHz < 2%

Microphones

Frequency response: 90Hz – 16kHz
Sensitivity: >-36dBFS +/-1 dB @ 1Pa
Microphone data rate output: 48 kHz
Pickup Range: 15 ft / 4.5 m
Beamforming Elements: Six omnidirectional digital MEMS microphones forming five adaptive acoustic broadside beams
Audio processing: AEC (Acoustic Echo Cancellation), VAD (Voice Activity Detector)
Noise suppression: AI filter
Add-on Mics: Supports up to 3 additional Rally Mic Pods for larger conference rooms

The Logitech Rally Bar has multiple features, mounting and configuration options that were not covered in our video. Out of the box you get the Rally Bar, USB Cable, HDMI Cable and Power Supply that allows you to connect directly to a computer and display to start using as a simple all-in-one video bar for midsized meeting spaces. If you would like to schedule time with a Logitech Video Collaboration expert to discuss Zoom Rooms and Microsoft Teams Rooms options, please contact us!

To see the Logitech Rally Bar in action, check out the video below!

Poly Studio P15 | Overview

March 5, 2021/0 Comments/in Meeting Space Solutions, Recent Post, Remote Learning, Telehealth, Uncategorized, Video Collaboration, Work At Home/by Danny Hayasaka

The Poly Studio P15 is a personal video bar that includes 4K camera, integrated privacy shutter, speakers, multi-microphone array and two USB 2.0 Type-A ports and several nice features like Noise BlockAI and Acoustic Fence. We’ve been using the Poly Studio P15 for a week across multiple video platforms to include Zoom and Microsoft Teams.

We have been really impressed with the performance across the board. In this blog/video we cover the connections, USB-C to USB-C cable length, Mounting options, and Poly Lens Desktop App Controls and Settings. Stick around until the end for a link to our showcase video.

What are the Studio P15 Specs?

Features

MSRP: $599.99

Personal Video bar
Look and sound your best on video calls with one sleek device
Easy fits atop your display, or tripod mount for flexibility
Robust cloud management using Poly Lens
Robust cloud management using Poly Lens
Certified for Zoom and Microsoft Teams
Includes mounting clamp that attaches to a standard 1/4-20 tripod screw thread on the bottom of the device
4K Resolution
NoiseBlockAI
Cable Length: 4 feet 3 inches
1x USB 3.0 Type-C port (with USB 2.0 compatibility)
2x USB 2.0 Type-A ports

In Conclusion:

In our professional opinion, the Poly Studio P15 is a great value at only $599 MSRP. You get exceptional video and audio quality. It’s compatible across all major business collaboration platforms to include Zoom and Microsoft Teams. And, features like AcousticFence, NoiseBlockAI, Auto-Framing, and two additional USB Ports make this a great option for any business professional. If you’d like to learn more or get a quote, contact us.

8x8 Contact Center Difference Between UCaaS CCaaS

What’s the Difference Between UCaaS and CCaaS? | Discussion With 8×8

March 3, 2021/0 Comments/in Cloud Services, Featured Articles, Recent Post, Software, Uncategorized, Video Collaboration/by Danny Hayasaka

Danny Hayasaka, Sr Director of Marketing and Emerging Technology for Call One, Inc. and Hello Direct interviews Tony Poer, Contact Center Practice Lead for the Channel for 8×8 and discusses CCaaS (Contact Center as a Service). It was much easier for organizations who had implemented a CCaaS platform to transition to remote work during the pandemic. Some organizations have been using a band-aid during this period and are looking for better solution. Cloud may be the answer. We discuss things customers need to know about CCaaS, differences between UCaaS and CCaaS and other topics. Stick around until the end fora link to the full interview.

Danny Hayasaka: What are some things customers need to know about CCaaS?

Tony Poer: One of the biggest things to understand about Contact Center as a service is that it’s a hosted platform. And so a lot of the limitations that we have with our legacy on premise platforms don’t really exist in the cloud.

Danny: What’s the difference between UCaaS and CCaaS?

Tony: UCaaS is unified communications as a service whereas CCaaS is contact center as a service. Unified communications generally includes telephony, obviously, but then it also includes all of the other communication options that you might utilize with your organization. Contact center is a little bit more robust than that right now.

Danny: When agents were physically in the same building, supervisors used hardware like training-y cables, how do they do that remotely? Or can they?

Tony: In a cloud environment or a hosted environment. All of that application hardware doesn’t exist on Prem. It’s all in the cloud. It’s all at a separate data center that is invisible to you guys as the end user.

Danny: What are some monitoring tools that are available for supervisors via 8×8?

Tony: I can live monitor calls. I can live monitor the desktop. I can listen in, I can barge in. I also have the ability to access all sorts of different data points and metrics. Right? I can see that information, but I don’t have to be looking at a wall board to do it. I could get that sent to my desktop.

Thanks for tuning in! If you would like to schedule an 8×8 Demo, contact us! Want to see the full interview? Check out the Youtube video below:

Poly Studio P5 Overview | How Does it Perform?

February 11, 2021/0 Comments/in Featured Articles, Meeting Space Solutions, Recent Post, Remote Learning, Telehealth, Uncategorized, Video Collaboration, Work At Home/by Danny Hayasaka

The Poly Studio P5 webcam is part of a broad Poly Studio P Series portfolio of personal video conferencing devices. In this blog/video, we provide an overview of the P5 webcam, pricing, management via Poly Lens Desktop and finally we test the video and audio quality to include a side by side between built-in laptop camera and Poly Studio P5.

The P Series

With the Studio P Series, make the most of video calls wherever you’re working. The Poly Studio P Series personal video devices ensure you always look and sound your best. High-performance cameras compensate for lighting imbalances, while Poly’s premium audio is fine-tuned to help you focus and eliminate distractions. IT gains robust cloud management and troubleshooting of every device from anywhere.

What does the Poly Studio P5 feature?

Precision-tuned webcam
Status LED on the camera
Built in USB Port for connecting to a Poly headset
Always look professional with exceptional camera optics that are optimized for video conferencing
Make sure you’re heard clearly with a built-in directional microphone that focuses on your voice, not the noise around you
Enhance security and privacy, and ensure you are in control of when you are on camera with the integrated privacy shutter
Poly Lens cloud management gives IT powerful tools to manage and track devices from anywhere

Poly Studio P5

The Poly Studio P5 webcam ensures you look your best on video calls at home, in the office, or wherever you’re working. Exceptional camera optics are fine-tuned so you always come across clearly with a professional-quality image. Brilliant colors and automatic low light compensation deliver excellent video quality no matter where you need to take a call. The directional microphone focuses on your voice and not the noise around you. An integrated privacy shutter keeps you in control of when you are on camera for enhanced security and privacy. For IT, Poly Lens cloud management provides robust tools to manage and track devices from anywhere.

Exceptional camera optics
Automatic low-light compensation
Built-in directional microphone
Integrated privacy shutter
USB connection to wireless headset adapter

Take a look below at our video review of the Poly Studio P5 below and subscribe to our Youtube channel for similar videos. If you have any additional questions regarding the Studio P5, feel free to contact us.

Tag Archive for: Video Conferencing