Tag Archive for: Microsoft Teams

Consumer vs. Business Audio and Video Devices

Consumer vs. Business Audio and Video Devices 

Regularly I’m asked to review a variety of audio and video devices, including consumer products. I often respond that the Call One, Inc. YouTube Channel focuses on solutions designed for use with business communications and collaboration platforms from Microsoft, Zoom, Cisco, 8×8, RingCentral, etc.  

Microsoft Teams Devices banner 2

Packaging, Warranty, & Multi-Connectivity 

Most people don’t realize there are differences between consumer and business audio and video devices. Some differences are subtle, like the packaging to support mass deployments and extended warranty periods. Another difference is the inclusion of a Bluetooth dongle with UC Bluetooth headsets to improve connection stability, audio quality, and compatibility and provide remote call control. Leading device manufacturers also offer multi-connectivity solutions to support a broad range of use cases.  

Consumer Business Audio Video Devices

Compatible and Certified 

Business audio and video device manufacturers work directly with leading business communications and collaboration platform providers to develop compatible and certified solutions, so end-users have a great experience with setup, use, and performance.  

Consumer Business Audio Video Devices

Device Management Software 

A critical difference that has become increasingly important in today’s remote and hybrid work world is device management software. Businesses spend thousands to millions of dollars on audio and video devices annually to empower and enable their employees to be productive wherever they are working. How do business leaders know where the devices are and if they are being used? Device management software allows IT teams to remotely provision, monitor, troubleshoot, and manage devices.  

Depending on the brand and suite of products, some device management software offers analytics and actionable insights that can be highly beneficial for understanding user adoption, call analytics, room usage, and more! 

Poly Lens devices Consumer Business Audio Video Devices

Organizations need to consider developing audio and video device standards that provide device management software from these leading global brands:  

Authorized Resellers 

Authorized Resellers like Call One, Inc. can help your organization select business-grade audio and video devices that the appropriate software can remotely manage.  

Call One, Inc. is a Nationally Certified Women’s Business Enterprise (WBENC) and Woman-Owned Small Business (WOSB), helping people do their business better since 1987. We are an authorized reseller of Poly, Jabra, Logitech, EPOS, Yealink, and other leading audio and video device brands. Contact us if you want more information or schedule a meeting to discuss your device management needs.  

Device Management Software Video Resources: 

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Best Bluetooth Headsets for Computer and Mobile Connectivity

Best Bluetooth Headsets for Computer and Mobile Connectivity

2022 is just around the corner, and many businesses are still in a state of uncertainty. Are they heading back to the office, staying remote, or adopting a hybrid work model? Regardless of the work model, employees need to communicate internally and externally to maintain business continuity.  

Today people work in various environments throughout their day or workweek. Many use collaboration platforms like Microsoft Teams, Zoom, and Cisco Webex on laptops and mobile devices. Professional and business-grade headsets are a great way to ensure your team members can hear and be heard for more productive meetings and calls.  

Fortunately, there is no shortage of headset options that offer USB and Bluetooth connectivity. A primary difference between consumer and business Bluetooth headsets is a USB dongle. I am frequently asked, “Why do I need a USB dongle?” There are many reasons that I share in this blog post link. I have tested several Bluetooth headsets paired directly with my laptop. While most Bluetooth headsets will pair, I experienced connectivity stability issues, audio input, and output issues, and a lack of call control (answer/end, mute, volume up/down) from the headset when using popular business collaboration platforms. 

View all current models of professional headsets for mobile and softphone use here

You can see our headset mic tests and comparison videos below!  

Best Bluetooth Headsets for Computer and Mobile Connectivity

 

Jabra Evolve2 75 and Poly Voyager Focus 2 

These two headsets check all the boxes.  

  • ANC Speakers 
  • Strong Noise Canceling Mics 
  • Compatible and Certified with all major collaboration platforms 
  • Long Battery Life 
  • Use as Corded USB Audio Device 
  • Mute by rotating boom arm up 

See the Jabra Evolve2 75 in action! 

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See the Poly Voyager Focus 2 in action!  

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Buy from Authorized Resellers 

Suppose your business or organization is seeking headsets for your team members. In that case, I strongly recommend that you buy from an authorized reseller like Call One, Inc. who has almost 35 years of headset experience. They can help answer any questions, make unbiased recommendations, and ship anywhere in the US to include commercial and residential addresses. Contact us!   

Consumer vs Business Headsets

Consumer vs. Business Headsets

I strongly recommend you utilize professional, business-grade headsets versus consumer models when using UC platforms from Zoom, Microsoft, Cisco, RingCentral, 8×8, etc. This recommendation extends to all personal and group audio and video devices, but I will focus on headsets to keep it short. 

I have tested leading consumer headset models, including the Apple AirPods, AfterShokz Opencomm, Sony WH-1000XM4, Microsoft Surface Headphones 2, Bose QuietComfort 45, and others. (Click on the hyperlinks to watch the test videos) 

Many of the models I listed will pair and provide an audio path. Over time, I experienced instability with the Bluetooth connection, mainly with the transmit/input audio. Most consumer Bluetooth headsets are designed primarily for listen-only. And I can’t lie, some of them sound fantastic! Especially the Sony WH-1000XM4 and Bose QuietComfort 45. The other challenge is the lack of call control. Meaning, you can’t answer/end calls from the headset. You must use your mouse. And in some cases, I had challenges muting the microphone. Other times, I experienced being able to hear but not be heard and vice versa when in various UC platform calls and meetings. 

These consumer models can be incredibly frustrating for the IT teams that have to manage the Help Desk Tickets for these consumer headset issues. 

Consumer vs. Business Headsets

Business headset models are compatible, optimized, and certified to work across all the major communications and collaboration platforms used in business. Leading brands like Jabra, Poly, Logitech, EPOS, and Yealink work closely with the platform providers to develop headsets that function and perform optimally in their environments.  

Organizations should develop new audio and video device standards to support this new normal of hybrid work, remote work, work from home, and work from anywhere. Certified headsets meet a broad range of requirements set forth by the platform providers like Microsoft to provide the best possible end-user and administrator experience. One of the first questions asked when seeking help from Microsoft is whether or not you are using a certified device. Contact us! We can help your business select the appropriate headsets.  

In a previous blog post, Devices Make the Experience; I shared these critical differences between consumer and business devices:  

  • Engineered for different uses 
  • Sound quality 
  • Call quality 
  • Connectivity 
  • Packaging 
  • Warranty 
  • Pre-sales Support 
  • Global Support 
  • Ongoing Commitment 
  • Incentives 
  • Device Management Software

A frequently asked question is, ‘Why do I need a USB Dongle?’ I answer the question in this blog and video. The dongle is a crucial difference between consumer and business Bluetooth headsets for use with a computer. For example, Microsoft has the Microsoft Surface Headphones 2, which is their consumer model. The Microsoft Surface Headphones 2+ is their business model certified for Microsoft Teams and includes the Microsoft Surface USB Link. Watch this video playlist comparing the Microsoft Surface Headphones 2 and Surface Headphones 2+.  

The last thing to note is where you buy these devices matters. In my blog, Why buy Certified Devices from Authorized Resellers, I share the potential risks of buying through unauthorized sources. It’s best to go through an Authorized Reseller in your region. Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Authorized Resellers undergo extensive education, training, and certification to meet the manufacturers’ requirements to position the appropriate solutions based on your organization’s use case.  

In today’s “work from anywhere” landscape, the headset needs will vary. Contact us! Call One, Inc., and its partners can help identify headsets that align best with your team members’ work style and workspace.  

What are you doing? Hybrid Work, Work From Home, Work In Office

We recently ran a poll across Call One, Inc’s Twitter, YouTube Community, and LinkedIn. The objective was to see if there was a clear model businesses were adopting in this post-pandemic landscape: hybrid, fully remote, or return to the office. According to Best Practice Institute 2021 Return to Work Study, over 83% of CEOs wanting their employees back in the office in 2021, while only 10% of employees wishing to be back in the office full time. Some companies like Twitter and DropBox are giving employees the option to permanently work remote, according to Vox April 21, 2021 article.  So what is currently happening? We asked in our polls, “As of July 2021, what is your current work model? Work From Home, In-Office, Hybrid, Not Working. We had a total of 2,010 votes. Here are the results:  

Twitter Poll Results – 1,839 votes 

  • 31.4% Working from home 
  • 32% In the office 
  • 22.2% Hybrid  
  • 14.4% Not working 

Hybrid Work Work From Home Work In Office

YouTube Community Poll Results – 140 votes 

  • 61% Working from home 
  • 15% In the office 
  • 19% Hybrid 
  • 6% Not working 
Hybrid Work Work From Home Work In Office

LinkedIn Poll Results – 31 votes 

  • 52% Working from home 
  • 13% In the Office  
  • 32% Hybrid 
  • 3% Not working 
Hybrid Work Work From Home Work In Office

If you take the average of all three poll results: 

  • 48.1% Working from home 
  • 20% In the Office 
  • 24.4% Hybrid 
  • 7.8% Not Working 

What these results show is there is a strong need for audio and video solutions to support employees across multiple environments. Recently I posted a video sharing my home office setup and HQ office setup. My objective is to have a consistent work experience regardless of where I’m working. I’m fortunate to have a dedicated office in both locations. For those who don’t, you have the option of assigning seats or you can take a look at Office Hoteling.   

Office Hoteling 

Office hoteling is the elimination of assigned seating in a workspace. This allows members to reserve office space as needed. Effectively implement hot-desking or hoteling in your office with Embrava Desk Sign. These Desk Signs visually allow users to quickly determine which workspaces are available to be used. Green indicates the space is available. Orange shows it’s reserved. When checked in the sign glows red. Yellow is ending. Learn more in this blog, How Embrava Desk Sign helps with Office Hoteling which includes a video showing the Embrava Desk Sign in action.  

touchdown booths social distancing  Hybrid Work Work From Home Work In Office

Personal Audio and Video Devices 

Business and IT leaders need to identify what experience they want their employees to have in a hybrid or flexible work environment. Those who have been working from home since March of 2020 understand the pros and cons. Hybrid work presents its own set of challenges when it comes to technology. Besides a laptop, what additional hardware will employees be expected to transport to and from the office? I’m a fan of the Poly Voyager Focus 2 and Evolve 75 as audio solutions for hybrid work. I explain the reasons why in this ANC Headsets for Business Collaboration blog. I also like the Poly Studio P5 Kits for the simplicity it provides organizations as they make decisions on device standards. The Poly Studio P5 Kits include an audio and video device all in one SKU which makes it easy to order and manage. Learn more in this blog Poly Studio P5 Kits – Great for Hybrid Work!  

There are so many great options available for personal audio and video devices for Hybrid Work and Work From Home from leading brands that include Poly, Jabra, Cisco, Logitech, EPOS, Yealink, Konftel, JPL, Huddly, VDO360, Belkin, and more! 

Group Audio and Video Solutions 

Another area business and IT leaders need to address are the meeting spaces. With video being a staple of how organizations communicate and collaborate, the need to video-enable all your meeting rooms is important. Konftel and Logitech have made it easy to identify what solutions are best for your various meeting spaces with online room configuration tools. For small to medium meeting rooms, All-in-One Video Bars are a simple and cost-effective way to provide video. There are several options available when it comes to video conferencing. Take a look at these options from Yealink, Konftel, Logitech, Poly, and Jabra.  

Using Microsoft Teams or Zoom?  

Having a certified, reliable, and secure device that offers high-quality audio and video ensures clear conversations. Teams and Zoom certified devices include headsets, desk phones, speakerphones, and more. Whether working from home or on the go, there are Microsoft Teams and Zoom devices for you. 

Sharing Dry Erase Whiteboard in Video Meetings 

 Hybrid Work Work From Home Work In Office
Logitech Scribe

Dry Erase Whiteboards are great for education, training, and collaboration. They are still widely used. In the past, remote participants struggled to see what was on a whiteboard. Today solutions from Logitech, Jabra, and others, allow presenters to share content from the whiteboard in stunning fashion. Take a look at this quick Logitech Scribe demo from my HQ office!  

 Hybrid Work Work From Home Work In Office

In Summary 

As of today, people are working remotely, in an office, or both. The need to communicate and collaborate doesn’t change regardless of location. Business and IT leaders need to ensure their team members have the right tools for their role regardless of where their working. Call One, Inc. can help people do their business better. Contact us to learn which solutions are best for your team members!  

 

ANC Headsets Business Collaboration

ANC Headsets for Business Collaboration

Active Noise Cancellation (ANC) technology in business headsets became increasingly popular during the global pandemic as the multitude of traditional in-office workers transitioned to work from home. The home environment introduced sources of noise not often found in offices like doorbells, barking dogs, blenders, and screaming children. Today organizations are making plans that will include the return to the office, remote work, or hybrid work.  

In addition to having a strong noise-canceling microphone, headset wearers have found they want to suppress the background noise they hear so they can focus on their work.  

Some headsets offer Passive Noise Reduction and some offer Active Noise Canceling (ANC). ANC is the stronger of the two. However, not all ANC speakers function the same. According to Jabra’s blog “ANC headsets aren’t all the same: The three types of ANC”, the three types of ANC are feedforward, feedback, and hybrid. The hybrid approach works best but costs the most. Jabra also states aside from the ANC technology itself, there’s a matter of how the headset is designed.  

Compatible with Business Collaboration Platforms 

ANC headsets used for business, need to be compatible or certified with the collaboration platforms being used like Microsoft, Zoom, Cisco, Genesys, AWS, 8×8, RingCentral, and more. Leading headset manufacturers will often include a USB dongle to be used with their ANC Bluetooth headsets. Our customers and YouTube viewers frequently ask, “Why do I need a USB dongle?” With the help of our partners, we provide reasons in this blog: “Why Do I Need a USB Dongle vs Pairing the Headset Directly to a Computer?” The primary reasons to use the dongle are compatibility, connection stability, and call control (answer/end, mute, volume up/down) from the headset vs using your mouse.  

Microsoft Teams certified models will work with no extra configuration required and offer call control with Microsoft Teams and Skype for Business. The dedicated Teams button and LED indicator light will provide user notification of events and alerts from the Teams client: Meeting starting, voicemail, or missed call. You can also activate the Teams client or respond to notification with a press of the button i.e. to join a meeting.  

Wearing Styles 

Today there are multiple headset wearing styles that include ANC technology to support the wide range of personal preferences. Some folks prefer having both ears completely enveloped by the speakers. Others prefer the more discreet earbud-wearing style. And, some wearers prefer a headset with a boomless mic.  

DECT Wireless ANC Headsets 

The majority of headsets that offer ANC speakers are Bluetooth. If you require a DECT wireless headset with ANC speakers, the Poly Savi 8220 stereo models are a great option. The Poly Savi 8220 are available in Office and UC variants. The Savi 8220 Office series support connectivity to desk phone, computer, and mobile device. The Savi 8220 UC includes the D200 DECT Dongle for computer-only connectivity. The D200 is available in USB-A UC, USB-A Microsoft, USB-C UC, and USB-C Microsoft. I’m not aware of another business-grade DECT headset with ANC.   

Corded ANC Headsets 

The Poly Blackwire 8225 Series are corded USB headsets available in USB-A, USB-C, and Microsoft Teams variants. Not only do you get ANC speakers, but you also get Poly’s Acoustic Fence technology built into the microphone so the people you’re speaking with don’t hear the noise around you. If you prefer a boomless mic corded USB option, take a look at the Poly Blackwire 7225 Series. If you prefer to have your ears completely enveloped, the Jabra Evolve 80 Series may be a good choice for you. The Jabra Evolve 80 offers USB-A connectivity as well 3.5mm for select mobile devices. They are available in UC and Microsoft variants. 

Bluetooth ANC Headsets with Boomless Mic 

Bose 700 UC ANC Headsets Business Collaboration

In October 2020, we released a video comparing four heavy hitters in the Bluetooth ANC headsets with boomless mic space. It included the Bose 700 UC, EPOS Adapt 660 UC, Jabra Evolve2 85, and Poly Voyager 8200 UC. Watch the video! Bose vs EPOS vs Jabra vs Poly | Which Headphones Sounds the Best? Other available options are the Cisco 730 available in Platinum or Carbon Black. EPOS also has lower-cost options with their EPOS Adapt 560, EPOS Adapt 563 (for mobile only), and EPOS Adapt 360 models in black or white

In-Ear Behind the Neck ANC Headsets 

For folks looking for a sleeker form factor, you have these behind the neck options: Jabra Evolve 75e UC or Microsoft variant, Poly Voyager 6200 UC with USB-A or USB-C dongle, and EPOS Adapt 460T.  

What to look for in ANC Headsets 

I test a lot of headsets. Typically I’m testing the microphones to see how well they perform in real-world environments. Take a look at this Headset Mic Test Video Playlist on our YouTube Channel. Plus, I use headsets daily for communicating and collaborating with colleagues, customers, and partners. I’ve used them in the office, on the road, in airplanes, and from my home office. Here are the variables and factors I considered when selecting my top ANC headset picks for business collaboration:  

  • Connectivity – I need connectivity to a computer and mobile device.   
  • Compatibility – Headset needs to be compatible with 8×8, Microsoft Teams, Zoom, Cisco Webex, Google Meet, and more. 
  • Battery Life / Talk Time / Listen Time – Whenever I’m not writing blogs or filming videos, I’m in voice and video calls or streaming music. The headset should support 6hrs+ of talk/listen time. If I get back to traveling, I’ll need even longer battery life. 
  • NC mic performance – Hybrid work means working from anywhere. The microphone needs to suppress background noise from multiple noise sources so the party on the other end can hear you.  
  • ANC speaker performance – The key point of ANC headsets is to help you block out distracting background noises so you can focus and be more productive.  
  • Flexibility to use as a wireless or corded USB device – On the off chance, you forget to charge your headset, having the ability to use it as a corded USB device is a great feature. Not all headsets support this option.  
  • Comfort – Anyone who has worn headsets for extended periods knows how important comfort is.  
  • Overall performance – Your headset is a primary collaboration tool that will be used daily. It must perform consistently every day. To ensure optimal performance, be sure to keep your headset firmware updated via the appropriate headset software or app.  

Danny Hayasaka’s Top ANC Headset picks are:  

These two headsets have been solid performers. The Poly Voyager Focus 2 is newer but it very quickly became a favorite based on all the above factors. The Jabra Evolve 75 has been a long-time favorite of mine. Take a look at this Voyager Focus 2 vs Evolve 75 comparison video.  

Which headsets have the best ANC?  

ADAPT 660 Lifestyle ANC Headsets Business Collaboration

Conclusion 

ANC headsets are a great option for Hybrid Work which translates to Work from Anywhere. The need to block out distractions so you can focus on work or enjoy streaming music can be satisfied with a  headset with good ANC speakers.  We have created a page that lists all the current ANC Headsets by Brand (Poly, Cisco, EPOS | Sennheiser, Jabra, & Logitech). If you would like guidance or need mass deployment support regarding ANC Headsets for Business Collaboration, contact us! We are more than happy to help you do your business better!

Poly Savi 7300 Office Series great solution for Return to Office

On March 5, 2021, we posted the Poly Savi 7300 Office Series Overview | NC Mic and Wireless Range Test video. It had been exactly a year since Call One, Inc. and Hello Direct, Inc. were sent to work from home due to the global pandemic. Today, we are getting requests for DECT Wireless headsets that achieve better density as some large organizations start heading back to the office.

Businesses are still reviewing and developing post-pandemic work models. Many will implement a hybrid work model that includes both in-office and remote work. For organizations that are going back full time and do not allow Bluetooth headsets on the premises, a dual connectivity DECT wireless headset that does not include Bluetooth is beneficial.

Desk Phone and Computer Connectivity

The Poly Savi 7300 Office Series offer desk phone and computer connectivity. They are compatible with existing EHS cables and Handset Lifter. Included in the box are both USB-A and USB-C cables for connecting to a computer’s USB-A or USB-C ports. The Savi 7300 Office Series are available in four models that include single and dual ear headband wearing styles. There are also Microsoft Teams Certified models.

What is the Savi 7300 Office Series?

The Savi 7300 Office Series is a new range of ultra-secure wireless DECT headsets for connection to a computer and/or desk phone. They do not replace any existing products. A key difference is security. The Savi 7300 Office Series headsets are designed to meet the highest level DECT Security Step C enhanced with Military level FIPS 140-2 listed features, such as 256-bit AES encryption. These are a great choice for financial, medical, government, contact centers, or anywhere sensitive conversations happen.

Acoustic Fence and Microsoft Teams Open Office

Additionally, the Savi 7300 Office Series headset uses a flexible noise-canceling microphone boom with Acoustic Fence technology, so conversations stay private. Acoustic Fence technology uses a second microphone on the ear cup to help identify and reduce background noise. The Savi 7300 Office Series meets the Microsoft Teams Open Office specification.

Microsoft Teams Certified

The Savi 7300 Office Series are the first Poly Microsoft Teams certified DECT™ headset with dedicated Microsoft Teams button. When pressed, the Teams button brings the Microsoft Teams desktop client to the front of the screen. If there is a message waiting or other notification the application will open to that screen – for a seamless Microsoft Teams experience.

Conference Feature for Training

Like all other Poly DECT Wireless headsets, the Savi 7300 Office Series supports multi headset conferencing. You can conference up to 3 additional headsets to a call in progress. This is a great feature for training Customer Service Representatives, contact center agents, or new team members. You can also mix desk phone and softphone calls together via Savi 7300 Office Series.

2x Better Density

The Savi 7300 Office Series makes more efficient use of the available spectrum by using the latest compression and modulation techniques as well as a new codec to provide up to 2x better density (compared to existing Poly and competitor devices) without impacting audio quality. There is no question that wireless headsets increase productivity. A challenge for large enterprises is deploying large numbers of wireless headsets without impacting performance. If you are looking to deploy large quantities of wireless headsets in single location, it’s best to contact an Authorized Poly Reseller like Call One, Inc. or Hello Direct to start a wireless density survey for your location/s.

Complete Audio and Video Solutions

The Savi 7300 Office Series are part of a comprehensive set of endpoints that support your businesses voice, video, and collaboration needs. Poly Solutions support personal and group audio and video devices to include headsets, speakerphones, video solutions, conference, and desktop phones as well as software and services. If you would like to learn which Poly solutions are best for your organization, contact a Call One, Inc. or Hello Direct team member today!

Savi 7300 Office Series Specifications

  • Connectivity: Desk Phone and Computer
  • Wireless Technology: DECT™ 6.0 – North America only
  • Wireless Range: Line of sight up to 590 ft/180 m; Typical office environment up to 180 ft/55 m
  • Security: Designed to meet Security step C – the highest level from the DECT™ Forum
  • Encryption: Military level FIPS 140-2 listed 256-AES encryption
  • Authentication: 128-bit AES
  • Density: Up to 2x more density than other DECT™ headsets
  • Power: Adaptive power control to maximize user density
  • Battery Type: Technician replaceable lithium-ion polymer
  • Talk time: up to 13 hours.
  • Charge time: two hours full charge
  • Standby time: up to 52 hours
  • Noise cancelling with Acoustic Fence Technology
  • Meets Microsoft Teams Open Office requirements
  • Call answer/end, mute volume +/-, power on/off
  • Combined call answer/end and Microsoft Teams button, mute volume +/-, power on/ off (Microsoft Teams version only)
  • In call indicator
  • Multiple voice prompts—chosen language configurable via software.
  • Desk phone, softphone selector buttons
  • Microsoft Teams button (Microsoft Teams version only)
  • Incoming call ringer (configured via software)
  • Plantronics Hub application on desktop
  • Plantronics Manager Pro (Asset Management and Adoption, Health and Safety Suites—see Supported Devices for full list of supported reports
  • Microsoft Teams Certified (Microsoft Teams versions only)
  • Headset Weight
    • Savi 7320 Over-the-head (binaural): 160 g /5.64 oz
    • Savi 7310 Office Over-the-head (monaural): 120 g /4.23 oz
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Poly Voyager Focus 2 | Engineered for Audio Perfection

The Poly Voyager Focus UC was launched in late 2015. It set the standard for enterprise headset by offering a comfortable headset with the headband and sling design along with including active noise canceling (ANC) speakers. The Voyager Focus UC has been an extremely popular and a favorite, top-selling headset. According to Persona Research October 2020 Factworks, 94% of workers experience ambient noise during calls – this is up from 71% in 2017. The new Poly Voyager Focus 2 headset creates a “focus zone” around the user thanks to the latest digital Hybrid ANC with three level settings that allow the user to select the right level of noise reduction based on their current environment. The pro-grade microphones with Poly’s Acoustic Fence technology provides 200% better transmit noise reduction compared to the Voyager Focus UC (according to Poly).

A great feature the new Poly Voyager Focus 2 provides is the ability to use as a corded USB audio device. However, with the extended talk time of up to 19hrs, not certain when that will be needed but it’s a nice option to have.

To provide even greater flexibility and connectivity options, Poly offers the Voyager Focus 2 Office variants that allow users to connect to a desk phone, computer, and mobile phone. The Voyager Focus 2 UC variants support computer and mobile phone connectivity.

These models are ideal for professionals on calls all day in noisy home or office environments looking for a premium solution.

Poly Voyager Focus 2 Features

  • The ultra-comfortable headband with sling ensures that the weight of the headset is evenly spread across the head – making it comfortable for all day use.
  • The plush ear cushions mold to the user’s ear for greater comfort
  • With up to 19 hours of talk time it can be used all day – for both work and leisure.
  • With the audio over USB mode – if users forget to charge their headset they can simply plug in and use as a corded headset – the best of both worlds.
  • The Digital Hybrid ANC reduces the background noise so users can stay focused on the task in hand and not be distracted.
  • The discreet microphone boom with acoustic fence technology ensures that any background noise is not heard by the far end. The noise-canceling works so well it meets the requirements of Microsoft Teams open office premium microphone specification.

Poly Voyager Focus 2 Specifications

  • Connectivity
    • Voyager Focus 2 UC: PC via included BT700 Bluetooth adapter or via USB cable; smartphone via Bluetooth
    • Voyager Focus 2 Office: PC via USB-A cable, desk phone via include cable; smartphone via Bluetooth. Headset can also connect to PC via included USB cable
  • Wireless
    • Bluetooth 5.1
      • Class 1, Multipoint connectivity, headset connect to two devices at the same time, remembers up to 8 devices
    • Supported Bluetooth profiles
      • A2DP, AVRCP, HSP, HFP
    • Range
      • Voyager Focus 2 UC: up to 50 m/164 ft
      • Voyager Focus 2 Office: Up to 91 m/300 ft
  • Wired
    • Connect to PC via included micro USB cable with audio over USB mode
  • ANC Technology
    • Digital Hybrid ANC using two digital MEMS microphones and 2 analog ECM microphones with three user settings (Off/low/high)
  • Talk/Listen Time
    • Talk Time: Up to 19 hours (ANC off), Up to 16 hours (ANC on)
    • Listening Time: up to 40 hours (ANC Off), up to 24 hours (ANC On)
    • Charge Time: 2 hours for a full charge
    • Standby Time: up to 30 days
  • Smart Sensors
    • Answer calls by simply putting on the headset, mute by taking the headset off and pause/resume music
  • Microphone and Technology
    • Discrete noise canceling boom with Acoustic Fence technology to Microsoft Teams Open Office Premium microphone.
    • Smart discrete microphone boom: wear on either side and maintain location of R/L stereo. Rotate boom up to mute and down to unmute.
  • Headset Controls and Lights
    • Call answer/end, mute, volume +/-, power ON/OFF/PAIRING, ANC: Off, low, high
    • Online Indicator – Two LED indicators on speaker housing shows in a call status.
  • Manageability
  • Certification
  • Warranty
    • 2-year limited warranty included
  • What’s in the box?
    • Voyager Focus 2 UC: Carry case, BT700 USB adapter and charging cable.
    • Voyager Focus 2 Office: Carry case, Office base, Telephone interface cable and USB-A cable
  • MSRP

Benefits

  • Stay comfortable during a full day of calls wearing an ultra-comfortable headband with sling and plush ear cushions
  • Enjoy the simplicity of an easy-to-use headset with smart sensors for answering calls, pausing music and instantly muting calls.
  • Give those around you a visual cue that you’re busy—an online ear cup indicator flashes when you’re on a call.
  • It just works—the smart microphone boom automatically maintains left and right audio no matter which side the headset is worn.

In Conclusion

Poly has done a great job of keeping up with the changing landscape of business communications. In today’s hybrid work world, noise can come colleagues in an open office or a blender in the kitchen from your home office. The need for a headset that will perform regardless of work environment is essential. The Poly Voyager Focus 2 with digital hybrid ANC speakers, microphone with Acoustic Fence technology, and the ability to support multi-connectivity is a solid choice. Watch the video below to see the Voyager Focus 2 in action in an office, on top of a tower and at the beach! To learn more about Poly Solutions for your various work environments, contact us!

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Business Webcam Battle

Battle of the $129 Business Webcam | Logitech C930e vs Poly Studio P5 vs Konftel Cam10

The Logitech C930e Business Webcam, Poly Studio P5, and Konftel Cam10 all have at least one thing in common: MSRP of $129.

These webcams were designed for business use with all the major video conferencing and collaboration platforms to include Skype for Business, Microsoft Teams, Zoom, Cisco Webex, and more. Below we have listed the features, functions, and specifications of each camera to help you make a more informed purchasing decision. We have also included a comparison video so you can see the video quality and hear the mic performance of each business webcam side-by-side. 

Logitech C930e Business Webcam

The C930e is a part of Logitech’s business Webcam lineup. With a full HD 1080p resolution and 90-degree field of view, this camera is packed with features.

  • HD 1080p video quality at 30 frames-per-second: Brings life-like HD video to conference calls, enabling expressions, non-verbal cues and movements to be seen clearly.
  • Widest-ever business webcam field-of-view: Enjoy an extended view – 90 degrees – perfect for presenting using a whiteboard or doing demos.
  • H.264 UVC 1.5 with Scalable Video Coding: Frees up PC bandwidth by putting video processing within the camera, adjusting dynamically to the available bitstream. The result is a smoother video stream in applications like Skype® for Business.
  • Logitech RightLightTM 2 technology and autofocus: Webcam intelligently adjusts to improve visual quality in low light at multiple distances
  • 4X digital zoom in Full HD: 4X zoom at 1080p provides the highest level of detail for your calls, visuals and presentations.
  • Pan, tilt and zoom option: Pan, tilt and zoom within the 90-degree field-of-view scene for focused viewing during desktop video conferences.
  • Professional-grade Certifications: Certified for Skype for Business, Cisco® compatible2and enhanced integration with Logitech Collaboration Program (LCP) members3 integrated experience with most business-grade video conferencing platforms
  • Premium glass lens: Enjoy razor-sharp images even when showing documents up close, a whiteboard drawing or a product demo.
  • Convenient privacy shutter: Easy lens enclosure for added privacy and security.
  • Plug-and-play USB connectivity: Easily connects to a PC or Mac® with no additional software required.
  • Multiple mounting options: Freedom to mount the camera wherever it works best – LCD screen, notebook, or tabletop – by using the attached clip or the tripod embedded thread.

Poly Studio P5

As of 4/22/2021, the Poly Studio P5 personal webcam is Microsoft Teams certified. Designed for business use, the P5 is both innovative and smart. One simple but important feature that makes it stand out from competitors is; the integrated USB port (see image below). This allows you to plug in an extra wireless headset, speakerphone, or other USB peripherals. Get a complete audio and video solution with the convenient and value-priced Poly Studio P5 Kits that include the camera and audio device.

  • Works with any video app and is certified for Microsoft Teams and Zoom
  • Low light quality & true-color images
  • 1080p (Full HD), 720P (HD) Compatible
  • Custom controls through Poly Lens Desktop
  • Autofocus with 4x zoom / EPTZ
  • Single directional microphone optimized for personal workspaces
  • 80° DFOV
  • USB 2.0
  • UVC/UAC Plug and Play compatible
  • Integrated USB 2.0 Type A cable
  • Integrated privacy shutter
  • Adjustable monitor clamp
  • Tripod ready
  • USB-A port built-in for wireless headset adapter
  • Status LED indicates calling and mute state
  • Manageability
    • Cloud: Poly Lens service
    • Local (Windows/Mac): Poly Lens Desktop App

Konftel Cam10

The Konftel Cam 10 is built for those who demand professional video quality. Create an enhanced visual and audio experience with a wide 90 degree viewing angle, HD video output, dual microphones and easy set-up. The portable Konftel Cam10 is your perfect home and traditional office companion, or for wherever you are working.

  • 1080p Full HD
  • 4x digital zoom
  • Digital picture noise suppression
  • Audio noise suppression
  • USB 2.0
  • Two-year warranty
  • 90° field of view
  • Autofocus
  • Dual microphones
  • Built-in privacy shutter
  • Climate Neutral Certified

In Conclusion

You can’t go wrong with any of these $129 Webcam options. It comes down to your personal preference and use case. Check out this blog on things to consider before buying a webcam. To get a better idea of how these webcams perform, take a look at this side-by-side comparison video! If you would like to learn more about these webcams or audio and video solutions for your employees and meeting spaces, contact us!

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Jabra Speak 510

Jabra Speak 510 | Speakerphone Overview

The Jabra Speak 510 models are part of a larger Jabra Speak Series of speakerphones that include:  

Jabra Speak 810 UC and Microsoft Models – Premium professional conference speakerphones, designed to be used as a stationary unit and suitable for up to 16 people. 

Jabra Speak 750 Models – Engineered to power your meetings with seamless, premium audio. Full duplex sound for more natural conversations. Microsoft Teams certified models include dedicated Microsoft Teams button. 

Jabra Speak 710 Models – Professional portable conference call speakerphones with superior sound quality, suitable for up to 6 people. 

Jabra Speak 510 Models – Conference call speakerphones that offer amazing audio quality, suitable for up to 4 people.  

Jabra Speak 410 Models – Personal conference call speakerphones, designed to make collaboration easy and suitable for up to 4 people. USB-A connectivity only. 

Jabra USB Speakerphones are a great primary or secondary audio source to participate in audio calls across all major business communications and collaboration platforms like Microsoft Teams, Zoom, Cisco Webex and more. Convert into a complete video conferencing solution by adding the Jabra Panacast camera!  

Jabra Speak 510 Models

The Speak 510 models are Jabra’s top selling USB speakerphone for a reason. They just work. There are four Speak 510 models: with or without Jabra Link 370 USB Bluetooth adapter and available in UC and Microsoft variants. Want to know if you need UC or Microsoft variants? Watch these videos!  

What’s the difference between UC and MS Variants? (Created Oct 2020) 

The Difference Between Microsoft and UC Variants (Created Jan 2019) 

SKUMODELMSRP
7510-109 Jabra Speak 510 Microsoft $149.00
7510-209 Jabra Speak 510 UC $149.00 
7510-309 Jabra Speak 510+ Microsoft, with BT adapter $179.95
7510-409 Jabra Speak 510+ UC, with BT adapter $179.95

It’s slim and compact design includes cable management and a protective travel case that makes it a great hybrid work solution for anywhere you work.  

The Speak 510 is plug and play solution that ready to work when you are. Simply plug in the USB cable to your computer or connect via Bluetooth to your tablet or smartphone.  

Jabra Speak 510 Features

  • 15 hours of wireless talk-time (unlimited when corded) – 2-hour charge time. 
  • UC and Microsoft variants
  • Compact portable design lets you hold conference calls anywhere
  • Mic pick-up range 4.9ft (1.5m)
  • Bluetooth 3.0 – Supported Bluetooth profiles A2DP (v1.2), Hands Free Profile (v1.6), Headset Profile (v1.2), AG/HFP (V1.6) Smart button (off by default) – Interact with your voice assistant, Siri®, Google Assistant™ or MS Cortana (smartphone dependent) or make a speed dial with the one-touch Smart button – Only available for Speak 510/Speak 510+ (with Smart button) version D/F or later. Must first be configured in Jabra Direct app. Download the app at https://calloneinc.wpengine.com/jabra-direct-xpress/  
  • 2 Year Warranty 
  • See Full Speak 510 Tech Specs Here 

In Conclusion

The Jabra Speak 510 UC or MS is a great audio device solution for an individual or small group of up to 4 people. You can use it for voice and video meetings from your computer or mobile device across all major business communications platforms and apps. You can also stream audio from your mobile device in between calls. The Speak 510 is very simple to use and transport. At a starting price of only $149 it’s priced just right. 

If you need audio or video conferencing solutions to support larger groups or large meeting spaces, contact us! Curious to see the Speak 510 in action? Check out the video below! 

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UC Speakerphones Hybrid Work

Top 5 Picks for UC USB Speakerphones for Hybrid Work and Work from Home

One thing we have all learned from countless hours of video meetings via Zoom, Microsoft Teams, Cisco Webex, and more is that audio is critical. Don’t get me wrong, great video resolution from a business webcam certainly enhances the overall experience. But, if you cannot hear or be heard, the productivity of the video meeting suffers.

Corded USB Headsets and Wireless Headsets certainly fit the bill when it comes to providing professional-grade audio quality. Those fortunate enough to have a dedicated workspace in their home or corporate office may find a personal USB Speakerphone to be extremely beneficial. They are a great primary or secondary audio device. As organizations develop device standards for hybrid and remote work, USB speakerphones should be included as options. USB Speakerphones offer these key features:

  • Always On – Every speakerphone listed in this blog has a USB cable that can be used to power the speakerphone when connected to a computer. No need to change batteries or use an additional AC power supply. Just plug into your computers USB port to start using.
  • Mute feature – When on a call, the mute button is your friend. These speakerphones have a prominent mute button that allows you to quickly mute to block out undesired noise from pets, children, lawn mowers, blenders, significant others or even a cough or sneeze from you!

I have tested several personal USB Speakerphones from these leading brands: Poly, Jabra, EPOS, Konftel, Yealink, and Yamaha UC. You can check out the multiple test videos in this Business Personal and Small Group Speakerphones Video Playlist.

Price

Personal USB Speakerphones range in price from MSRP of $99.95 for a basic Poly Calisto 3200 all the way to $329 for the premium Jabra Speak 750 and $349 for the Yamaha UC YVC-330 that supports up to six people.

Connectivity

Beyond, USB-A or USB-C corded connectivity, some speakerphones offer USB Bluetooth dongles for wireless connectivity to your computer and Bluetooth and/or NFC pairing to your mobile device. Some include a 3.5mm jack and select models include a 3.5mm headset port.

The 3.5mm headset port is an ideal option for use cases that require the user to switch from public to private conversation by simply plugging in a 3.5mm headset. These models offer this feature:

Models with Bluetooth and/or NFC are great for pairing your mobile device. This greatly improves the overall audio quality of voice calls and streaming music and media! Please note that not all Bluetooth models include a USB dongle for wireless connectivity to your computer.

Compatibility

Business-grade speakerphones are compatible with all major communications and collaboration platforms like Microsoft Teams, Zoom, Cisco Webex, 8×8, and more.

Select models have met Microsoft Teams specification certification requirements. This peripheral certification program ensures USB devices like headsets, speakerphones, and webcams are plug and play and will work, to include call control with no extra configuration required. Some devices are Skype for Business certified with Teams upgrade. Newer devices will be Certified for Microsoft Teams and include a dedicated Teams button with LED indicator.

Full Duplex

Full duplex speakerphones allow a more natural conversation since both parties can transmit audio simultaneously. Most speakerphones support half-duplex where each party can transmit audio one at a time. Currently only select USB speakerphones have full-duplex audio.

My Top 5 Picks for USB Speakerphones 

For over a year, like many I have been working from home. As empty-nesters, my wife and I are fortunate to each have dedicated rooms in our house to use as offices. She is a Director of Human Resources and like me spends a lot of time on voice and video calls. My wife has long curly hair, so headsets are not her friend. She prefers to use a speakerphone. I spend most of my days on video calls or, filming videos for our YouTube Channel. Even back in our corporate HQ, I had a dedicated office so my set ups are similar minus the revolving door of people that would physically come in and out of my office. Now it is IM’s, texts, and impromptu video meetings. Because I test audio and video devices as part of my role, I have several devices always connected.  

Please note, no manufacturer is paying me, and I am not in any affiliate program. These are my picks based on my personal tests and preferences. 


1. Jabra Speak 750 – This is my current default USB speakerphone. The audio quality is superb, and I love the kickstand feature which helps to reduce the footprint and direct the audio towards me. And, like the Jabra Speak 710, it has the Link button that allows you to wirelessly pair two Speak 750’s to cover a larger area. Check out this video comparing the Speak 710 and Speak 750! 

2. Poly Sync 20 – I love the way this sounds when streaming music! In addition to the Jabra Speak 750, I have the Poly Sync 20 paired to my mobile device so I can play music in between video meetings and if I happen to get a mobile call, I use it for improved audio quality. As an added feature, I take advantage of the USB port to keep my mobile phone charged! Get a complete audio and video solution with the Poly Studio P5 Webcam with Poly Sync 20 for only $249.95! See and hear the Poly Sync 20 in action! Check out this video on the Poly Studio P5!   

3. Yealink CP700 – This is the younger sibling of the Yealink CP900, but I must tell you, I’m a fan of the kickstand feature. The audio quality is very consistent throughout calls across multiple platforms and it is priced at MSRP of only $129! (currently on our website Yealink CP700 only $104.95!). Unlike the other models that provide a neoprene carry case, the Yealink CP700 and CP900 include a solid, sturdy carry case to provide greater protection as you travel back and forth between locations. Watch this Yealink CP700 vs CP900 Video! 

4. Yamaha UC YVC-200 (Black or White) – Yamaha UC solutions don’t get enough attention in my opinion and they have great sounding products. All speakerphones mentioned have a Microphone Mute button so the other party cannot hear anything you are saying. The YVC-200 also includes a Speaker Mute button. Let’s say I’m jamming out to some music via the YVC-200 and my wife comes in to ask me something, I can very quickly hit the speaker mute button to quickly stop the sound. You can also get complete audio and video solution including the YVC-200 with these bundles.  

5. Jabra Speak 510 – This rounds out my list. This is a solid performer that has been around since 2013. This speakerphone just works. Plug it in and start using it across all collaboration platforms. And would you believe I don’t have a video on this device? I have added to my list of videos to film. You cannot go wrong with the Jabra Speak 510.  

When it comes to audio devices, it is important to stick with leaders in this space who develop solutions that provide professional audio quality, are easy to set up and use, and are compatible across all business collaboration platforms. As an authorized partner and reseller, Call One, Inc. can help guide you to which audio and video devices are best for your organization and multiple use cases. Contact us to learn how we can help you do your business better!