Tag Archive for: headsets

Jabra Evolve Series

Jabra Evolve 30 II vs Evolve2 30 vs Evolve2 40 – Which of these headsets is best for your business?

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Jabra is a leading device manufacturer for audio and video solutions for today’s work from anywhere world.

One of our YouTube viewers asked to compare the Jabra Evolve 30 II and new Evolve2 30. We took it one step further and included the Jabra Evolve2 40 as well. In the video below we provide a brief over of the differences between these three headset models and include a side-by-side mic test. Which headset do you think performed best?

All Jabra headsets listed in this blog are available in UC and Microsoft variants. The newer Evolve2 series Microsoft Teams certified models include a dedicated Teams button.

Add more value to your investment with future firmware upgrades through enterprise Jabra Xpress or individual desktop with Jabra Direct.

Jabra Evolve 30 II

  • Jabra Evolve Series
  • Jabra Evolve Series
  • Jabra Evolve Series
  • Jabra Evolve Series

First available in September of 2016, the Evolve 30 II provided USB and 3.5mm connectivity to support use with computer and mobile devices with 3.5mm headset jack. Due to it’s low cost, it was a favorite among organizations transitioning to unified communications platforms.

SKU#MODELMSRP
5393-823-309Jabra Evolve 30 II Mono MS$77.00
5399-823-309Jabra Evolve 30 II Stereo MS$83.00
5393-829-309Jabra Evolve 30 II UC Mono$77.00
5399-829-309Jabra Evolve 30 II UC Stereo$83.00

Features

  • Optimized for Unified Communication with USB adapter that enables easy integration with your PC.
  • 3.5 mm jack integrated into the control unit allows you to easily connect your headset to your PC, smartphone, and tablet.
  • Certified for Microsoft Teams via firmware update through Jabra Direct or Jabra Xpress
  • Leatherette ear cushions
  • Soft carry pouch included

Jabra Evolve2 30

The Jabra Evolve2 30 series were introduced March of 2021. The Jabra Evolve2 30 Series are engineered to keep you productive. Jabra measured hundreds of heads to engineer a headset that’s 27% lighter (Based on Jabra calculations, compared to Evolve 30.) and extremely comfortable, with reinforced steel headband and a new design that exerts gentle, evenly distributed pressure.

An advanced 2-microphone audio system captures you voice while simultaneously analyzing and reducing background noise, for 12% less background conversation noise on calls. Evolve2 30 meets premium Microsoft Open Office requirements. You must listen to believe it. My opinion based on my tests is that the Jabra Evolve2 30 provides stronger noise canceling mic performance compared to the Evolve 30 II and Evolve2 40.  Look at our initial Evolve2 30 Overview and Mic Test video!

SKU#MODELMSRP
23089-999-979Jabra Evolve2 30, USB-A, MS Stereo$99.00
23089-989-979Jabra Evolve2 30, USB-A, UC Stereo$99.00
23089-999-879Jabra Evolve2 30, USB-C, MS Stere$99.00
23089-989-879Jabra Evolve2 30, USB-C, UC Stereo$99.00
23089-899-979Jabra Evolve2 30, USB-A, MS Mono$89.00
23089-889-979Jabra Evolve2 30, USB-A, UC Mono$89.00
23089-899-879Jabra Evolve2 30, USB-C, MS Mono$89.00
23089-889-879Jabra Evolve2 30, USB-C, UC Mono$89.00

  • Jabra Evolve2 30 Series
  • Jabra Evolve2 30 Series

Features

  • Plug-and-play connectivity to your computer via USB-A or USB-C
  • Microsoft Teams certified variants meet Microsoft Teams Open Office requirements.
  • 2-microphone technology for great call performance
  • Professional grade 28mm speakers deliver great sound for an exceptional audio experience.
  • Integrated busylight turns on automatically when you’re on a call, acting as a do-not-disturb sign and protecting your focus.
  • Call management located on speaker. Answer/reject calls; increase/decrease speaker volume; mute (with compatible softphones and collaboration platforms – check compatibility with authorized Jabra Reseller)
  • Available in in stereo and mono variants. Microphone can only be used on right side.

Jabra Evolve2 40

The Jabra Evolve2 40 Series were engineered to keep you on task. In the comparison video below, you will see the Evolve2 40 speakers are larger than the Evolve 30 II and Evolve2 30. In this video you can see a “First Look & Mic Test” of the Jabra Evolve2 40. Put on your Evolve2 40 and feel the noise around you instantly fade. Memory foam oval ear cushions and pioneering new angled design cancel 48% more of the noise around you (Based on Jabra calculations, compared to Evolve 40).

SKU#MODELMSRP
24089-889-899Jabra Evolve2 40, USB-C, Mono UC$129.00
24089-889-999Jabra Evolve2 40, USB-A, Mono UC$129.00
24089-899-899Jabra Evolve2 40, USB-C, Mono MS$129.00
24089-899-999Jabra Evolve2 40, USB-A, Mono MS$129.00
24089-989-899Jabra Evolve2 40, USB-C, Stereo UC$139.00
24089-989-999Jabra Evolve2 40, USB-A, Stereo UC$139.00
24089-999-899Jabra Evolve2 40, USB-C, Stereo MS$139.00
24089-999-999Jabra Evolve2 40, USB-A, Stereo MS$139.00
  • Zoom Recommended Hardware
  • Jabra Evolve Series

Features

  • Plug-and-play connectivity to your computer or mobile device via USB-A or USB-C
  • 3-microphone technology for outstanding call performance
  • Noise isolating design. Instant noise isolation for improved focus in noisy surroundings
  • Software integration. Additional features available via Jabra Xpress and Jabra Direct
  • Powerful 40mm speakers deliver richer sound for a more immersive audio experience
  • 360° busylight on both earcups is visible from all angles, acting as a do-not-disturb sign and protecting your focus
  • Move boom arm up to mute or down to unmute or answer call
  • Call management located on speaker. Answer/reject calls; increase/decrease speaker volume; mute (with compatible softphones and collaboration platforms – check compatibility with authorized Jabra Reseller)
  • Available in in stereo and mono variants. Microphone can only be used on right side.

In conclusion

The Jabra Evolve, and now Evolve2 Series are solid headsets with strong audio performance that should be considered for mass deployments or as options in hybrid work environments for home, office, or anywhere work happens to be. To learn more about setting up a pilot or proof of concept with Jabra solutions, contact us! Check out the video below to see the Jabra Evolve 30 II, Evolve2 30 and Evolve2 40 in side-by-side mic tests!

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Bluetooth Headsets Hybrid Work

My Top Picks for UC Bluetooth Headsets for Hybrid Work or Work from Anywhere

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In our blog, Questions to ask when selecting audio and video devices for Hybrid Work we learned that organizations should understand if their team members setup is the same in their home as in their office.

If your team members use a computer (softphone) and mobile devices in both locations, here is a list of my top picks for UC Bluetooth Headsets for Hybrid Work, Work from Home, or Work from Anywhere. All models listed are compatible and/or certified with all major business communications and collaboration platforms to include Microsoft Teams, Zoom, Cisco and more. All these headsets will pair to your mobile device via Bluetooth and your computer via included USB dongle. Check out this video below on Why you need a USB dongle:

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UC Bluetooth Headsets with ANC Speakers

Based off my personal tests and our YouTube Channel viewer comments and feedback, here are my top picks based off overall audio quality, compatibility, ease of use, comfort, & portability. In no specific order:

  • Jabra Evolve75 Evolve2 65
  • Jabra Evolve75 Evolve2 65 Bluetooth Headsets Hybrid Work
  • Jabra Evolve75 Evolve2 65
  • Logitech Zone Collaboration Kit
    Logitech Zone Collaboration Kit
  • Logitech Zone Collaboration Kit
    Logitech Zone Collaboration Kit
  • Voyager Focus UC
  • Poly Voyager Foucs UC

You can find a complete list of ANC Headset Solutions from Poly, Cisco, EPOS, Jabra, Logitech, and Bose here.

Discreet UC Bluetooth Headsets

If you are looking for a discreet UC Bluetooth headset, here are some you may want to consider.

Poly Voyager Focus 5200 Bluetooth Headsets Hybrid Work

Budget-Friendly UC Bluetooth Headsets

If you are looking for a no-frills, get the job done, UC Bluetooth headsets starting at $159.95 USD, look at these options available in single or dual ear headband wearing styles from Poly and Jabra. Both series support corded USB mode if you forget to charge headset or are experiencing Bluetooth density problems. To help keep you productive and uninterrupted, both offer online indicator/busy lights to show you are in a call. Carry cases are included with all models to make it easy to transport between locations.

  • Wireless Headsets Jabra Evolve 65 Bluetooth Headsets Hybrid Work
  • Wireless Headsets Jabra Evolve 65
  • Bluetooth Headsets Hybrid Work
  • Bluetooth Headsets Hybrid Work
  • Bluetooth Headsets Hybrid Work

See the complete list of UC Bluetooth headsets designed for computer and mobile phone here!

If you would like to learn more about Hybrid Work audio and video devices for your team members, contact us directly Monday through Friday, 8 am – 5 pm ET at 1-800-749-3160 or fill out this form! Don’t forget to ask about our Agent in a Box Service that can help simplify deployments by shipping all the components your employees in need in a single box right to their doorstep anywhere in the US, business, or residential addresses!

DECT headsets Hybrid Work

How to use existing Poly and Jabra DECT wireless headsets for Hybrid Work

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Organizations seeking to provide a consistent audio experience for their hybrid workforce have a few questions they need to answer like, “Is their setup the same in their home as their office? If not, what are the differences?” More questions to consider can be found in this blog: Questions to ask when selecting audio and video devices for Hybrid Work.

I will share a couple examples of how to convert headsets you may be using today into a hybrid work solution for audio. Starting with the Poly Savi 8200 Office Series and ending with the Jabra Engage 75/65 Series.

Poly Savi 8200 Office for Hybrid Work

  • Poly Savi 8200 Series

Many organizations have deployed the Poly Savi 8200 Office. However, due to the Savi headset and base, phone interface cable or EHS cable connected to their desk phone, USB cable connected to their work computer, and AC power supply that’s part of the spaghetti of cables under their workstation, it’s not really designed to be “portable”.

The Poly D200 DECT Wireless Savi Adapter can be purchased separately as an accessory to enable PC connection. They are available in in USB-A, USB-C, UC, and Microsoft variants.

To see how to pair your Savi 8200 Series headset to the D200 DECT Wireless Savi Adapter, watch video below!

The other accessory you will need is a charger for the headset or battery depending on which Savi 8200 Office headset model you have.

Jabra Engage 65/75 Series for Hybrid Work

  • Wireless Headsets Jabra Engage 65 DECT headsets Hybrid Work
  • Wireless Headsets Jabra Engage 65 DECT headsets Hybrid Work
  • DECT headsets Hybrid Work
  • Wireless Headsets Jabra Engage 65

The DECT wireless Jabra Engage 75 and Engage 65 Series are top sellers deployed in thousands of offices nationwide. Enable your Jabra Engage 75/65 or Jabra Evolve USB wireless headset to work as a corded USB device with the Jabra USB-A Cable – 14201-26 that is included with the Jabra Engage 75/65 system. The cable is black with a length of 4.9 ft/ 1.5 m. Leave the Jabra Engage base, telephone interface cable or EHS cable, and AC power supply in the office and take the headset and USB cable to work from home or from anywhere!

If you prefer to leave set up in office intact and not disconnect existing USB cable from the Engage base, buy a spare USB cable for only $23.

There is a prerequisite, you must have installed firmware version 2.0.5 or later (Jabra Direct version 4.x or later is required to install the firmware update) so you can use your Jabra Engage 65/75 wireless headset as a wired USB audio device.

Please note when your headset is connected as a wired USB audio device, call controls and the busylight feature on the headset are not supported.

See the steps to use your headset as a wired USB audio device in the video below!

If you would like to learn more about audio and video solution for the hybrid workforce, please contact us directly. As authorized partners of Poly, Jabra, Logitech, JPL, Cisco, EPOS and more, we can help your business identify solutions to support the multiple use cases across your organization.

See the steps on how to pair a Savi 8220 headset to a D200 Savi Adapter (dongle) and the steps on how to convert an Engage 75 / 65 headset to a wired USB headset in video below!

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Questions to ask when selecting audio and video devices for Hybrid Work

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As businesses settle into the new normal, some are adopting hybrid and flexible work models where teams and departments split between working remotely and working in office. Models will vary depending on organization.

Due to the massive surge in demand for USB audio and video devices the first few months of the pandemic, established leading brands had a hard time keeping up. Many organizations and people purchased audio and video devices from lesser-known brands and vendors.

Poly Work From Homw

Companies are now beginning to establish audio and video device standards after a year of dealing with “whatever was in stock”. Supply Chain is ramping back up and the leaders in the personal business audio and video device space have product flowing once again.

Organizations are looking for high-quality devices that are durable, reliable, easy to set up and use, and are compatible across the major business communications and collaboration platforms. Some IT Teams are also looking into device management software to help them monitor and manage devices remotely.

Poly Lens devices Selecting Devices for Hybrid Work

When it comes to selecting audio and video devices for your team members, it is critical to understand the individual users’ role and their environments. Here are some questions you should be asking:

  • Where will they be working? In the office? At home? A combination?
  • What are the noise levels? Quiet, standard Office, Loud? Check out our What’s the Decibel Level Blog and Video.
  • What will they be connecting to? Desk phone (brand & model), Computer, Mobile device, a combination of those, other?
  • If computer (Windows or MacOS, USB-A or USB-C), what communications and collaboration platforms are being used? What is the primary voice platform? Check out this blog and video on What’s the difference between UC and MS Headsets!
  • Is their setup the same in their home as their office? If not, what are the differences?
  • Will they get a set of audio and video devices for each location or are they expected to transport to and from home and office?
  • If at home and their audio or video device breaks or quits working, what is the expectation? Are there plans to supply a secondary or backup device?
  • Do they have ample USB ports?
  • DECT and Bluetooth wireless headsets provide connectivity flexibility and the benefit of mobility. What’s the difference between DECT and Bluetooth and which should you select? Check out this blog and video!
  • Do your IT teams need the ability to monitor and manage devices? Device manufacturers like Poly, Logitech, Jabra and others offer device management software solutions
Jabra Direct Xpress Selecting Devices for Hybrid Work

Authorized partners like Call One, Inc. with over 34 years of experience and a nationally certified Women’s Business Enterprise and Woman Owned Small Business can help narrow down your audio and video device choices. We work hand in hand with all the leading brands to include Poly, Jabra, Logitech, Yealink, JPL, EPOS, and more. Together we can develop customized solutions for your teams wherever they work. You can also take advantage of our Agent in a Box service and have the required components packed in one box delivered to the office or to individual residential addresses nationwide.

Contact us to schedule a free consultation to help you select the right audio and video devices for your organization!

Jabra Evolve2 30 | Outstanding Noise Canceling Headset

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In today’s work from anywhere landscape, the Jabra Evolve2 30 is engineered to keep you productive. The headset is lightweight, portable, reliable, and comfortable. With the Evolve2 30, your team can look forward to outstanding calls, superior audio, all-day comfort and noise isolation for instant concentration anywhere.

The Evolve2 30 series is available in USB-A or USB-C, with single or dual ear headband wearing styles and UC or Microsoft Teams variants. There’s an integrated Busylight that turns on automatically when you’re on a call, and you can turn it on manually to signal ‘do not disturb’ mode. But how well does the noise cancelling mic perform? Stick around until the end for a link to our review video.

  • Jabra Evolve2 30 Series
  • Jabra Evolve2 30 Series
  • Jabra Evolve2 30 Series
  • Jabra Evolve2 30 Series


Jabra Evolve2 30 Features

  • Lightweight USB Business Headset available in UC and MS Teams Variants
  • Plug-and-play connectivity to your computer or mobile device via USB-A or USB-C
  • 2 built-in Microphones filters 12% more background conversation noise for clear, collaborative calls.
  • Integrated Busylight
  • 28mm Speakers for outstanding audio.
  • Future-proof tech that gets better with age thanks to an advanced digital chipset.
  • Noise Isolating Design
  • Reinforced Steel Headband Slider
  • Cable length – 1.5 m / 4.9 ft

Danny’s Opinion on the Jabra Evolve2 30 Series

I was thoroughly impressed with the latest addition to the Jabra Evolve2 Series of headsets and would recommend to anyone looking for a great value on a high-quality USB headset. The Jabra Evolve2 30 is great for use to work from anywhere including contact centers, work from home and in the office. Based on the low cost, light weight, comfort, strong audio performance, and compatibility across all major communications platforms, it’s a winner. The noise canceling mic performance of the Evolve2 30 was so impressive I will be creating another video comparing it to the older Evolve 30 II and new Evolve2 40. For now check out the video below to hear for yourselves how well it performed.

If you would like to discuss deploying Jabra Evolve2 30 in your business, contact center or home office, contact us!

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Changes in Poly Contact Center

What Changes Has Poly Seen in the Contact Center?

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We are heading into a year of living and working during a global pandemic. One industry that had to make significant changes is the Contact Center space. What changes has Poly seen in the Contact Center space over this past year?

Today we are joined by Richard Kenny, Sr Product Marketing Manager – Contact Center & Unified Communications for Poly (formerly Plantronics and Polycom) to learn about what they are seeing. Below are some excerpts from our discussion. Watch the video to hear the complete discussion.

Danny: What changes has Poly seen in the Contact Center space over the past year?

Richard: This is one of those significant years where a lot of the trends that we’ve been predicting for a while have suddenly accelerated. We’ve always talked about if you move to cloud and then we started talking a little bit about when you move to cloud. For contact centers that’s turned into two different ways of looking at that. There’s hybrid working from a technology point of view. So, you’re mixing your cloud solution and your on premises solution, and then you also you’re looking at hybrid working from a location view…”

Danny: Does Poly recommend different solutions if agents are working from home vs physical contact center?

Richard: So we think that the solutions that people have got in the office will work as well at home.

Danny: What about this one? (New Savi 7300 Series)

Richard: That would be an awesome one! 30% of call centers are in some sort of financial vertical, and they have a really big focus on security.

Danny: Has Poly seen a change in use of video in contact centers?

Richard: It’s huge, is the honest answer. You know, if you could have predicted a perfect timing for the merger of Plantronics and Polycom, that would have been it. The video is taken off extensively. And that video has been seen as a really big tool for helping keep teams engaged, helping keep teams together.

Danny: Has Poly seen an increase in the need for device management?

Richard: There’s twofold reasons for wanting device management. The first one is you sent everybody home so you can’t see what they’re using anymore. The call center has said they don’t want to be big brother but they do want to guarantee the audio quality…”

Danny: Why should contact centers chose Poly?

Richard: We used to ask about remote agents and you used to ask, “How far away is your furthest away agent?” and people would say, “like 50 miles 100 miles.” We’ve managed a headset that is over 200,000 miles away. So we put the headset on the moon with Neil Armstrong. If you think your agents are far away, we’ve done it further. And what that drives in Poly is this idea of durability, reliability, and audio quality. So if you want the best of those, we’ve proved it through the moon program…

To get all the great information Richard Kenny provided that is not in this blog, watch the entire video. If you would like to schedule a proof of concept or pilot of Poly solutions for your contact center, contact us!

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Jabra Evolve2 85 Definitive Mic Test | Boom Up or Down?

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On our YouTube channel, we have several videos featuring the Jabra Evolve2 85 however, viewers have asked for definitive mic up and mic down test to settle once and for all which sounds best. Additionally, we’re asked if there is difference if paired via Jabra Link 380 dongle or directly via Bluetooth to laptop. We test that as well! Stick around until the end for a link.

Features

Evolve2 85 Comes in MS and UC Variants: MS – $449.99 UC – $449.99

  • Stereo Binaural Headset with USB-C dongle
  • Digital hybrid Active Noise Cancellation (ANC)
  • Up to 37 hours battery life
  • Over-the-ear wearing style
  • 10-microphone technology
  • Microsoft Teams Version
  • Jabra Evolve2 85 Comparing The Best Headsets
  • Jabra Evolve2 85 Mic Test
  • Zoom Recommended Hardware Jabra Evolve2 85

We set out to create instant quiet, anywhere. The result is a world-class professional headset with cutting-edge digital hybrid Active Noise Cancellation (ANC), powered by our most advanced digital chipset ever, and designed for incredible noise isolation; just put it on for instant immersion in your thoughts. It’s time to change the game. Welcome to the new standard.

Our Thoughts

After testing the Evolve2 85 with connection to the wireless dongle (boom mic up and down) Danny Hayasaka’s professional opinion is the following:

“My vote is mic down, connected to the USB dongle.”

Short and sweet and to the point, Danny!

If you have questions please feel free to reach out to us. Also, if you’re interested to see how this headset preforms, check out our YouTube video where we test different Evolve2 85 scenarios:

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What EPOS is Seeing in This New Normal

What EPOS is Seeing in This New Normal? | Interview With Scott Houston

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Danny Hayasaka, Sr Director of Marketing and Emerging Technology of Call One, Inc. and Hello Direct had a virtual Q&A with Scott Houston, Field Engineer with EPOS to learn what they’re seeing in this new normal. What questions did we ask? Here’s a list

1. In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?

2. How are organizations managing these assets for remote users? Does EPOS offer a solution?

3. What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?

Scott answered the first question( In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?) with the following:

“What we’ve seen before, you know, pre-pandemic and everything that’s happening. You’re in your office space, and you’re kind of just handed a headset.

But now with so many working from home and utilizing so many of the features that are out there for these devices, it’s just having a quality product to deliver that message.”

For the second question (How are organizations managing these assets for remote users? Does EPOS offer a solution?) He states:

“There was such a focus for so many enterprises on how do we keep our workers and and the information and, everything that they’re doing secure, right?

“But also what’s been changing is the UC landscape as a whole, right? Changes coming from Microsoft people switching from, island mode into teams only and now with the removal of Skype for business.”

And finally, the last question, (What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?) here is what Houston had to say;

“So that’s where our offering for it is called EPOS manager. There you have a cloud service where your admin can go in and have visibility of everyone who has kind of the client version on their machines at home.

“It’s not just EPOS devices. So you can see what your people are using out there, which will help you with, you know, troubleshooting calls and keep the burden of support tickets to a minimum.”

Thanks for tuning in! We want to thank Scott Houston for joining us on this Q&A with Danny Hayasaka. If you want to watch the full interview to see what EPOS is seeing in this new normal, check it out below:

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How Agent in a Box Delivered

How Call One, Inc’s Agent in a Box service helped to deliver thousands of Headsets

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Call One, Inc. Agent in a Box service was designed to help businesses simplify delivery of the technology individual employees need to do their business better.

The Challenge: The technology and devices an employee needs to work often spans across multiple brands. They might need a headset, a webcam, speakerphone, monitor, docking station, cabling, etc. Typically, organizations source the different components from multiple vendors. Then often have different shipping and delivery dates. This causes delays and makes it difficult for IT teams or individual employees.

The Solution: Call One, Inc. Agent in a Box.

  • One Vendor
  • One Delivery
  • Hardware & Cabling
  • Imaging & Asset Tagging
  • All in one box
  • How Agent in a Box Delivered
  • How Agent in a Box Delivered
  • How Agent in a Box Delivered

Here’s a real-life example of how Call One, Inc.’s Agent in a Box helped to deliver thousands of headsets and required cabling to help simplify IT teams to deploy the solution.

Customer: Fortune 100 Transportation Company

Use Case: New Phone System was implemented and needed new headsets and cabling for each workstation. They requested single ear and dual ear kits that included a single or dual ear headset, phone cable and USB adapter cable. Customer was looking for a way to make staging easier for their teams to deploy thousands of headsets and cables.

Solution: Call One, Inc. Agent in a Box – Our team created two kits. Palletized them and shipped to appropriate location.

The end result, customer received entire delivery on the same day. The individually labeled boxes helped to reduce time in staging and physically deploying since all the components needed were in one box.

If you would like to learn more about Call One, Inc. Agent in a Box contact us, M-F, 8am-5pm ET at 1-800-749-3160 or sales@calloneonline.com. For more information about the Agent in a Box service, continue here.

Replacing Headset Accessories save money

Replacing Headset Accessories Can Save You Money!

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You can save money by replacing headset accessories instead of buying a new headset! (Yes, some folks replace the entire headset when the ear cushion starts falling apart)

If you have ever been in a major contact center, there are vending machines you can go to for replacement ear cushions, mic screens and other essential accessories to keep your headset in optimal working condition. In a corporate office, there were processes in place you followed to get those accessories. The challenge for anyone working from home is they don’t have that same convenience.

What Replacement Accessories are available for your headset?

Companies like Call One, Inc. have been helping people do their business better since 1987. Our team can help you identify what replacement accessories are available for your specific headset. With multiple brands and headset models that exist, there are literally thousands of different accessories available. It can be extremely overwhelming. The Call One, Inc. team is here to help with Poly (formerly Plantronics), Jabra, EPOS (formerly Sennheiser), JPL and Cisco headset accessories.

Jabra Contact Center

Available Corded and Wireless Headset Accessories: Foam and leatherette Ear cushions, ear tips, ear wings, mic screens, voice tubes, replacement and spare batteries, headbands, neckbands, ear hooks, AC power supplies, Bluetooth Dongles, QD to modular coil cords, QD to USB adapters, training-y’s, charging stands, EHS cables, handset lifters, lapel clips, headband cushions, carry cases, amplifiers, audio processers, and more!

When should I replace accessories?

There are obvious times when you should replace, i.e., your AC power supply had a wrestling match with your vacuum cleaner and lost. Anytime a specific piece you need to use your headset effectively gets broken or goes missing, it’s time to replace. Foam ear cushions and mic screens should be replaced as often as you’d like but at least every 3-6 months depending on wear and tear. When it comes to wireless headset batteries, that typically depends on how heavy a user you are. Wireless headset batteries typically last at least twelve months however, we have seen batteries being replaced after only three to six months. Some batteries are field replaceable (you can DIY) while some are not (typically smaller form factor Bluetooth headsets)

Call One Inc Contact Center

Brands like JPL have modular headsets models like their Element TT3 that allow you to replace key components like the headbands and speaker and mic boom. This modular approach provides an overall lower cost of ownership.

  • JPL Contact Center Solutions
  • Replacing Headset Accessories save money

Is there a minimum quantity order requirement?

That depends on the accessory, however, Call One, Inc. has been able to “break packs” to provide customers with the quantities they need. Another consideration when replacing headset accessories is shipping cost and how often you need to replace certain items like ear cushions. It’s best to order at least enough to last the length of the headset warranty.

Can you ship headset accessories to my home office?

Yes! Call One, Inc. can ship anywhere in the US including business and residential addresses.

How do I get started?

The best way is to contact us directly M-F, 8 am – 5 pm ET.

📞 1-800-749-3160

📨 sales@calloneonline.com

💻 https://www.calloneonline.com/contact-corporate-sales

It’s best to have the headset brand and model you need accessories for in hand. Don’t know what headset you have? No problem. Take a picture of your headset and send it to us. Be sure to include what accessory you are looking for.