The Logitech C925e Webcam is the “just right” choice when it comes to Logitech Business Webcams. It sits in between the basic and good models C505e/C920e and better and best models C930e/Brio. It’s compatible and certified with all popular applications like Microsoft Teams, Zoom, Cisco Webex, Google Meet and more! Before we get started on the review, lets look at the specs.
HD 1080p video at up to 30 frames per second: Full HD 1080p 30 fps makes a vivid impression every time with true-to-life video calls.
Easy-to-use: Simple to set up and use, USB plug-and-play connection makes video meetings easy.
UVC H.264 encoding technology: Frees up PC bandwidth by putting video processing within the camera.
Convenient privacy shutter: Easy lens closure for added privacy and security.
78° field of view: See more without having to reposition the camera or crop and zoom.
Logitech RightLight 2 technology and autofocus: Webcam intelligently adjusts to improve visual quality in low light and backlit situations at multiple distances.
Omni-directional dual stereo microphones: Designed to capture sound for clear communication in larger spaces like offices and small conference rooms.
Multiple mounting options: Freedom to mount the camera wherever it works best — LCD screen, notebook, or tabletop — by using the attached clip or the tripod embedded thread.
Professional-grade certifications: Leading business certifications (Certified for Skype for Business, Optimized for Microsoft® Lync® 2013, Cisco Jabber® and WebEx® compatible2 ) and enhanced integration with Logitech Collaboration Program (LCP) members1 ensure an integrated experience with most business-grade video conferencing platforms
Honest Review
When you can’t meet in person, this is the ideal webcam for solo use or small group use. The full 1080p HD video at 30 frames per second delivers true-to-life clarity, and in our professional opinion, it almost looks 4k.
With low MSRP, simple plug and play, integrated microphone, and crisp video quality, Logitech knocked it out of the park with this webcam. You truly get what you pay for! Interested in seeing more? Fee free to reach out to us for more info on the C925e. If you would like to purchase the Logitech C925e, you can order it online here. We have a full video where test and overview the Logitech C925e Webcam. Check it out below:
We are heading into a year of living and working during a global pandemic. One industry that had to make significant changes is the Contact Center space. What changes has Poly seen in the Contact Center space over this past year?
Today we are joined by Richard Kenny, Sr Product Marketing Manager – Contact Center & Unified Communications for Poly (formerly Plantronics and Polycom) to learn about what they are seeing. Below are some excerpts from our discussion. Watch the video to hear the complete discussion.
Danny: What changes has Poly seen in theContact Center space over the past year?
Richard: This is one of those significant years where a lot of the trends that we’ve been predicting for a while have suddenly accelerated. We’ve always talked about if you move to cloud and then we started talking a little bit about when you move to cloud. For contact centers that’s turned into two different ways of looking at that. There’s hybrid working from a technology point of view. So, you’re mixing your cloud solution and your on premises solution, and then you also you’re looking at hybrid working from a location view…”
Danny: Does Poly recommend different solutions if agents are working from home vs physical contact center?
Richard: So we think that the solutions that people have got in the office will work as well at home.
Danny: What about this one? (New Savi 7300 Series)
Richard: That would be an awesome one! 30% of call centers are in some sort of financial vertical, and they have a really big focus on security.
Danny: Has Poly seen a change in use of video in contact centers?
Richard: It’s huge, is the honest answer. You know, if you could have predicted a perfect timing for the merger of Plantronics and Polycom, that would have been it. The video is taken off extensively. And that video has been seen as a really big tool for helping keep teams engaged, helping keep teams together.
Danny: Has Poly seen an increase in the need for device management?
Richard: There’s twofold reasons for wanting device management. The first one is you sent everybody home so you can’t see what they’re using anymore. The call center has said they don’t want to be big brother but they do want to guarantee the audio quality…”
Richard: We used to ask about remote agents and you used to ask, “How far away is your furthest away agent?” and people would say, “like 50 miles 100 miles.” We’ve managed a headset that is over 200,000 miles away. So we put the headset on the moon with Neil Armstrong. If you think your agents are far away, we’ve done it further. And what that drives in Poly is this idea of durability, reliability, and audio quality. So if you want the best of those, we’ve proved it through the moon program…
To get all the great information Richard Kenny provided that is not in this blog, watch the entire video. If you would like to schedule a proof of concept or pilot of Poly solutions for your contact center, contact us!
https://calloneinc.com/wp-content/uploads/2021/03/poly-contact-center-blog-header.jpg10691900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-03-11 08:18:272021-03-11 08:18:30What Changes Has Poly Seen in the Contact Center?
The Logitech Rally Bar (Graphite, White) is an all-in-one video bar designed for mid-sized meeting rooms. A fellow content creator and tech geek, Ragnar Heil agreed to join me in providing a quick overview and audio and video test.
This Rally Bar can be used via simple USB plug and play or in Appliance Mode. The built-in compute allows you to run supported video conferencing applications such as Zoom directly from the device. Ragnar shares his top 3 features and together we provide group framing and mic pick up range tests and Ragnar also shares Logitech TAP.
So, what are the specs?
Camera
Resolution: 4K, 1440p, 1080p, 900p, 720p, and SD at 30fps
Pan: Motorized ±25°
Tilt: Motorized ±15°
Zoom: 15X HD zoom (5X optical, 3X digital available with upcoming software update) Diagonal field of view (dFoV): 90°
Horizontal Field of View: 82.1°
Vertical Field of View: 52.2°
Total Room Coverage: 132.1° Horizontal x 82.2° Vertical
Speakers
Drivers: 2x 70 mm / 2.7 in
Output: 90dB SPL @1W, 99dB SPL @8.0W, both +/-2dB at ½ meter
Sensitivity: 90+/-3dB SPL at 1W, ½ meter
THD: 1kHz < 2%
Microphones
Frequency response: 90Hz – 16kHz
Sensitivity: >-36dBFS +/-1 dB @ 1Pa
Microphone data rate output: 48 kHz
Pickup Range: 15 ft / 4.5 m
Beamforming Elements: Six omnidirectional digital MEMS microphones forming five adaptive acoustic broadside beams
Audio processing: AEC (Acoustic Echo Cancellation), VAD (Voice Activity Detector)
Noise suppression: AI filter
Add-on Mics: Supports up to 3 additional Rally Mic Pods for larger conference rooms
The Logitech Rally Bar has multiple features, mounting and configuration options that were not covered in our video. Out of the box you get the Rally Bar, USB Cable, HDMI Cable and Power Supply that allows you to connect directly to a computer and display to start using as a simple all-in-one video bar for midsized meeting spaces. If you would like to schedule time with a Logitech Video Collaboration expert to discuss Zoom Rooms and Microsoft Teams Rooms options, please contact us!
To see the Logitech Rally Bar in action, check out the video below!
https://calloneinc.com/wp-content/uploads/2021/03/Logitech-Rally-Bar-blog-header.jpg7681600Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-03-09 10:35:082021-03-09 10:35:12Logitech Rally Bar | The Ultimate Conferencing Solution
The Poly Studio P15 is a personal video bar that includes 4K camera, integrated privacy shutter, speakers, multi-microphone array and two USB 2.0 Type-A ports and several nice features like Noise BlockAI and Acoustic Fence. We’ve been using the Poly Studio P15 for a week across multiple video platforms to include Zoom and Microsoft Teams.
We have been really impressed with the performance across the board. In this blog/video we cover the connections, USB-C to USB-C cable length, Mounting options, and Poly Lens Desktop App Controls and Settings. Stick around until the end for a link to our showcase video.
What are the Studio P15 Specs?
Features
MSRP: $599.99
Personal Video bar
Look and sound your best on video calls with one sleek device
Easy fits atop your display, or tripod mount for flexibility
Robust cloud management using Poly Lens
Robust cloud management using Poly Lens
Certified for Zoom and Microsoft Teams
Includes mounting clamp that attaches to a standard 1/4-20 tripod screw thread on the bottom of the device
4K Resolution
NoiseBlockAI
Cable Length: 4 feet 3 inches
1x USB 3.0 Type-C port (with USB 2.0 compatibility)
2x USB 2.0 Type-A ports
In Conclusion:
In our professional opinion, the Poly Studio P15 is a great value at only $599 MSRP. You get exceptional video and audio quality. It’s compatible across all major business collaboration platforms to include Zoom and Microsoft Teams. And, features like AcousticFence, NoiseBlockAI, Auto-Framing, and two additional USB Ports make this a great option for any business professional. If you’d like to learn more or get a quote, contact us.
https://calloneinc.com/wp-content/uploads/2021/03/P15-Video-Bar.jpg9561700Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-03-05 08:10:122021-03-05 08:10:16Poly Studio P15 | Overview
Danny Hayasaka, Sr Director of Marketing and Emerging Technology for Call One, Inc. and Hello Directinterviews Tony Poer, Contact Center Practice Lead for the Channel for 8×8 and discusses CCaaS (Contact Center as a Service). It was much easier for organizations who had implemented a CCaaS platform to transition to remote work during the pandemic. Some organizations have been using a band-aid during this period and are looking for better solution. Cloud may be the answer. We discuss things customers need to know about CCaaS, differences between UCaaS and CCaaS and other topics. Stick around until the end fora link to the full interview.
Danny Hayasaka: What are some things customers need to know about CCaaS?
Tony Poer:One of the biggest things to understand about Contact Center as a service is that it’s a hosted platform. And so a lot of the limitations that we have with our legacy on premise platforms don’t really exist in the cloud.
Danny:What’s the difference between UCaaS and CCaaS?
Tony:UCaaS is unified communications as a service whereas CCaaS is contact center as a service. Unified communications generally includes telephony, obviously, but then it also includes all of the other communication options that you might utilize with your organization. Contact center is a little bit more robust than that right now.
Danny: When agents were physically in the same building, supervisors used hardware like training-y cables, how do they do that remotely? Or can they?
Tony:In a cloud environment or a hosted environment. All of that application hardware doesn’t exist on Prem. It’s all in the cloud. It’s all at a separate data center that is invisible to you guys as the end user.
Danny: What are some monitoring tools that are available for supervisors via 8×8?
Tony: I can live monitor calls. I can live monitor the desktop. I can listen in, I can barge in. I also have the ability to access all sorts of different data points and metrics. Right? I can see that information, but I don’t have to be looking at a wall board to do it. I could get that sent to my desktop.
Thanks for tuning in! If you would like to schedule an 8×8 Demo, contact us! Want to see the full interview? Check out the Youtube video below:
https://calloneinc.com/wp-content/uploads/2021/03/8x8-contact-center.jpg6751900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-03-03 14:07:072021-03-05 12:59:41What’s the Difference Between UCaaS and CCaaS? | Discussion With 8×8
On our YouTube channel, we have several videos featuring the Jabra Evolve2 85 however, viewers have asked for definitive mic up and mic down test to settle once and for all which sounds best. Additionally, we’re asked if there is difference if paired via Jabra Link 380 dongle or directly via Bluetooth to laptop. We test that as well! Stick around until the end for a link.
We set out to create instant quiet, anywhere. The result is a world-class professional headset with cutting-edge digital hybrid Active Noise Cancellation (ANC), powered by our most advanced digital chipset ever, and designed for incredible noise isolation; just put it on for instant immersion in your thoughts. It’s time to change the game. Welcome to the new standard.
Our Thoughts
After testing the Evolve2 85 with connection to the wireless dongle (boom mic up and down) Danny Hayasaka’s professional opinion is the following:
“My vote is mic down, connected to the USB dongle.”
Short and sweet and to the point, Danny!
If you have questions please feel free to reach out to us. Also, if you’re interested to see how this headset preforms, check out our YouTube video where we test different Evolve2 85 scenarios:
https://calloneinc.com/wp-content/uploads/2021/02/Jabra-Evolve2-85-mic-blog.jpg10691900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-02-26 15:28:542021-02-26 15:28:58Jabra Evolve2 85 Definitive Mic Test | Boom Up or Down?
Danny Hayasaka, Sr Director of Marketing and Emerging Technology of Call One, Inc. and Hello Direct had a virtual Q&A with Scott Houston, Field Engineer with EPOS to learn what they’re seeing in this new normal. What questions did we ask? Here’s a list
1. In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?
2. How are organizations managing these assets for remote users? Does EPOS offer a solution?
3. What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?
Scott answered the first question(In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?) with the following:
“What we’ve seen before, you know, pre-pandemic and everything that’s happening. You’re in your office space, and you’re kind of just handed a headset.
But now with so many working from home and utilizing so many of the features that are out there for these devices, it’s just having a quality product to deliver that message.”
For the second question (How are organizations managing these assets for remote users? Does EPOS offer a solution?) He states:
“There was such a focus for so many enterprises on how do we keep our workers and and the information and, everything that they’re doing secure, right?
“But also what’s been changing is the UClandscape as a whole, right? Changes coming from Microsoft people switching from, island mode into teams only and now with the removal of Skype for business.”
And finally, the last question, (What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?) here is what Houston had to say;
“So that’s where our offering for it is called EPOS manager. There you have a cloud service where your admin can go in and have visibility of everyone who has kind of the client versionon their machines at home.
“It’s not just EPOS devices. So you can see what your people are using out there, which will help you with, you know, troubleshooting calls and keep the burden of support tickets to a minimum.”
Thanks for tuning in! We want to thank Scott Houston for joining us on this Q&A with Danny Hayasaka. If you want to watch the full interview to see what EPOS is seeing in this new normal, check it out below:
https://calloneinc.com/wp-content/uploads/2021/02/EPOS-Impact-5000-lifestyle.jpg12001800Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-02-25 08:19:492021-02-26 10:36:08What EPOS is Seeing in This New Normal? | Interview With Scott Houston
Call One, Inc. Agent in a Box service was designed to help businesses simplify delivery of the technology individual employees need to do their business better.
The Challenge: The technology and devices an employee needs to work often spans across multiple brands. They might need a headset, a webcam, speakerphone, monitor, docking station, cabling, etc. Typically, organizations source the different components from multiple vendors. Then often have different shipping and delivery dates. This causes delays and makes it difficult for IT teams or individual employees.
The Solution:Call One, Inc. Agent in a Box.
One Vendor
One Delivery
Hardware & Cabling
Imaging & Asset Tagging
All in one box
Here’s a real-life example of how Call One, Inc.’s Agent in a Box helped to deliver thousands of headsets and required cabling to help simplify IT teams to deploy the solution.
Customer: Fortune 100 Transportation Company
Use Case: New Phone System was implemented and needed new headsets and cabling for each workstation. They requested single ear and dual ear kits that included a single or dual ear headset, phone cable and USB adapter cable. Customer was looking for a way to make staging easier for their teams to deploy thousands of headsets and cables.
Solution: Call One, Inc. Agent in a Box – Our team created two kits. Palletized them and shipped to appropriate location.
Total Units needed: 2,292
10 Pallets shipped to one location
Individual kits were labeled with the image and list of included contents
Qty. 100 – EPOS UI815 Switch Box were also shipped with this order for special requests but were not included in the kits
The end result, customer received entire delivery on the same day. The individually labeled boxes helped to reduce time in staging and physically deploying since all the components needed were in one box.
If you would like to learn more about Call One, Inc. Agent in a Box contact us, M-F, 8am-5pm ET at 1-800-749-3160 or sales@calloneonline.com. For more information about the Agent in a Box service, continue here.
https://calloneinc.com/wp-content/uploads/2021/02/Call-One-Agent-in-a-Box-Bronto-graphic.jpg5001280Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-02-23 11:58:412021-02-23 11:58:44How Call One, Inc’s Agent in a Box service helped to deliver thousands of Headsets
In todays blog we show you how to connect a Poly DECT wireless deskphone-only headset to a computer using the Poly Savi 7220. You can do this with Poly (formerly Plantronics) Savi 7210, CS510, CS520, CS530, CS540 and CS545 as well. And since we have it set up, we also include a mic and wireless range test as well! Stick around until the end for a link to that video.
Step 2: Plug double prong end into the back of your DECT headset base. Note: Some DECT bases may look different than the Savi 7220.
Step 3:Plug USB end into your desired source (Example: your computer).
Step 4: Be sure to connect AC Power Adapter to appropriate power source.
And there you go! Your Desk phone only headset can now connect to you computer. This a great solution for employees that were sent home to work and don’t have a desk phone. Again, this solution also works for the Poly 7210, CS510, CS520, CS530, CS540 and CS545.
For a tutorial, check out our video below:
This quick tutorial includes a step by step tutorial on how to connect a Poly deskphone-only headset to the APU-76, but also features a microphone test at the very end.
If you have any questions please feel free to reach out to us. Thanks for tuning in!
https://calloneinc.com/wp-content/uploads/2021/02/Savi7220-blog-header.jpg10131800Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-02-19 14:48:522021-02-19 14:48:56How do you connect a Poly desk phone-only wireless headset to a computer?
The JPL Element TT3-AVANT Headset is a unique patented modular headset system designed to provide the user with the choice of wearing styles. The Element range of headsets has been specifically designed to extend the life of the headset. Because of the modular design, if a speaker, microphone or headband breaks out of warranty, you only need to replace half of the headset (one part), which means a longer life for the headset and the cost of ownership is reduced. Why change the whole headset when changing half is the solution! How do they sound? First, let’s go over the basics:
What is the JPL Element TT3 Avant?
JPL Element TT3 Avant Features
Dual speakers for better conversation concentration
Left / right ear side compatible
Wideband enabled
Surround Shield Noise-cancelling microphone
Ratchet stop boom arm with 220° rotation
Supplied with quick disconnect system(QD) – QD compatible with Plantronics (QD bottom Lead Sold Separately)
Headset storage clam shell case and clothing clip included
Designed and engineered in the UK
Compatible with all known office phones
Full range of bottom leads available
Optional monaural headband available Approvals: CE, FCC, EAC
3 Years Warranty – 2 years repair or replacement warranty PLUS a 3rd year cover on all non-moving parts
Our Thoughts
For the price ($95 for Dual Ear and $85 for Single Ear + plus cost of cable), 3 year warranty, and part replacement, this headset should be your go to contact center solution. The audio quality is in a league of it’s own. It surprisingly blows all competition out of the water. Take a listen for yourself:
https://calloneinc.com/wp-content/uploads/2021/02/Jpl_Avant-blog-header.jpg10001778Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-02-17 14:02:562021-02-17 14:02:59JPL Element TT3 Avant | Low Cost, Sustainable, Professional
