Digital Enhanced Cordless Telecommunications (DECT™) is the European Telecommunications Standards Institute’s (ESTI) standard for short-range cordless communications, adapted for voice, data, and networking applications. DECT technology has become the global standard for secure residential and business cordless phone communications. More than 110 countries have adopted the DECT system, with more than 100 million new devices sold annually.
DECT Security Certification
To meet the increased demand for secure communications, the DECT Forum, the international association of the wireless home and enterprise communication industry, has established the DECT Security Certification program. The certification program consists of requirements and security features, which, when implemented in a product, are validated by an accredited and independent test laboratory to show compliance. (DECT Security Certified products listed here)
3 Steps in the DECT™ Security Chain
The DECT™ security chain is made up of three steps, as shown below:
Pairing
The first and vital step in the process is to bind the headset with the base. Pairing can be done over the air or for greater security by physically docking the headset into the base. This ensures the secret key shared during the process is exchanged via the charging contacts and not over the air.
Authentication
The secret key shared during the pairing process is used for each call to establish authentication between the subscribed headset and the base. A non-paired headset will not work with the base.
Encryption
The audio between the headset and the base is encrypted for each call so that intruders cannot read it – the encryption keys are regenerated every 60 seconds.
DECT™ Security Evolution
DECT security has evolved from the original security definition to new enhanced definitions called Step A, B, and C, each step offers increased security over the previous step. Each new security level includes all features of the prior level.
DECT security – Authentication (DSAA)*, Encryption (DSC, 64 bit keys)
DECT security step A – New features which correct certain vulnerabilities. Secure DECT certification.
DECT security step B – New authentication using strong AES 128 bit encryption (DSAA2)*
DECT security step C – Strong encryption of audio stream using AES 128 bit keys (DSC2)*
* DSAA and DSC are the authentication and encryption algorithms defined in the DECT security standard ETSI EN 300 175-7 applicable for DECT security and DECT security step A. DSAA2 and DSC2 are the equivalent updated security algorithms for the next steps of DECT security, steps B and C.
FIPS 140-2
The Federal Information Processing Standard Publication 140-2 (FIPS 140-2) is a U.S. government computer and security standard used to approve cryptographic modules. Select DECT wireless headsets go one step further and utilize encryption algorithms (Advanced Encryption Standard (AES) 256-bit encryption) listed in FIPS 140-2 standards required by the US military and government. This level of security goes beyond DECT level C.
Who Needs DECT Security Step C or FIPS 140-2 Level Security?
Any industry that shares sensitive or private information over voice calls should strongly consider DECT wireless headsets with a higher level of security to include Financial, Banking, Healthcare, Insurance, Government, and Contact Centers.
Secure DECT Wireless Headsets
EPOS has a Protected Pairing process which transfers sensitive pairing data via the charging terminal of the IMPACT SDW 5000 base station instead of ‘over the air’. The security of the pairing process is further enhanced by the authentication algorithm (DSAA2), which uses AES-128-bit keys. The EPOS Impact SDW 5000 Series has reached step B in the DECT security level by implementing this enhanced algorithm. There are multiple wearing styles and connectivity options available to support individual preferences. Contact us for help in selecting the right EPOS Impact SDW 5000 model! Security Features in the IMPACT SDW 5000 Headset Series.
Yealink WH6X Series utilize DECT security level step C: Authentication – DSAA2, Encryption – DSC2 (128bit) and Cordless Advanced Technology: CAT-iq 2.0. They are available as stand alone DECT wireless headsets that connect to a computer or compatible IP phones that support USB headsets and they also have a new category of audio devices with their Yealink UC Workstation series.
AES-128 encryption ensures secured communication when using Cisco Headset 560 Series available with a Standard or a Multibase. The Standard base supports single connectivity to a desk phone or a computer. The Multibase supports connectivity to a desk phone, computer, and mobile phone.
Military Grade Security
These DECT wireless solutions utilize AES 256-bit keys for the very strongest level of encryption in professional headsets. The Jabra Engage 75 Series and Poly Savi 7300 Office models are also available in multiple wearing styles and connectivity options to support your team members regardless of work style and workspace. Contact us if you need help selecting the right wireless headsets for your team.
Cybercrime is on the rise, and in a business environment where customer calls are evermore sensitive, making valuable conversations secure is vital. Protect sensitive information by using secure DECT wireless headsets from EPOS, Jabra, Poly, and Yealink. Call One, Inc. helps mid-to-large organizations, including Financial, Banking, Healthcare, Insurance, Government, and Contact Centers, do their business better by providing professional-grade audio and video solutions.
Regardless of the work model being implemented, video conferencing will be part of the equation. Over the past 17-18 months most of us have participated in a video call over Zoom, Microsoft Teams, Cisco Webex, or some other video meeting platform. One thing we’ve learned is that it’s nice to have high-quality video but it’s more important to have great audio.
Audio is Critical in Video Calls
To have a productive video meeting, all participants need to be able to hear and be heard. In the early days of the pandemic, there was a massive shift to work from home. Once vaccines were introduced, businesses started developing plans to return to the office. Some leaders have made remote work permanent. While others have strong arguments for why employees need to be back in the office. And some are opting for a hybrid/flexible work model. As organizations navigate this topsy-turvy landscape, they need to focus on developing device standards that will work in the current and future environments.
Employees need the right technology to stay connected. The challenge is one size does not fit all. Business and IT leaders need to consider a day in the life of the employees in their various roles and work environments. Today team members can join video calls from a dedicated office, an area in their home, a third space, or from pretty much anywhere. Whether or not they turn their video on, they will need to be able to hear what’s being said. And if they speak, they need to be heard by all participants.
Since the start of the pandemic, I’ve been in countless video meetings, mobile calls, listen-only webinars, and online training sessions. Audio has been the most critical part. Even with great video, poor audio quality or no audio can stop a meeting dead in its tracks. It’s critical to have great audio.
What about different work environments? Call One, Inc. and Hello Direct, Inc. have team members working from our Headquarters in Cape Canaveral, FL, and remotely in different cities and states. We have open office environments, private offices, home environments, small to large meeting rooms, and an operations and warehouse facility. Audio and video device needs will be different depending on the team members’ roles and workspace. It’s not practical to use a speakerphone in an open office or noisy warehouse. First, we’ll take a look at desktop video options, and then we’ll discuss audio devices.
Desktop Video
There are multiple options available when it comes to desktop video and webcams. In my blog, Webcams for Business – What to consider I share a list of things to consider when choosing a webcam: Compatibility with Operating System, Supported Video Platforms, Windows Hello Face Support, Video Resolution, Field of View and Auto-Framing, Autofocus and Auto-light correction, Built-in Microphones, Privacy Shutter, Mounting Options, USB Type Connectivity, and Cable length, Additional USB Ports, All-in-One Video Bars, Device Management, Warranty, and Price. On our YouTube channel, we have a playlist dedicated to Webcams / Video Collaboration Solutions. These videos allow you to learn more about the webcams and see them in action. We also have side-by-side comparison videos.
Speakerphones are great audio devices for team members who work in a private or home office space where their audio will not distract others. Most personal speakerphones are excellent for travel as they are small and portable. Some models include Bluetooth which allows you to pair with a mobile device. This is great for streaming music or having an ad-hoc small group conference call with others. Speakerphones can be connected to a computer via USB-A or USB-C. There are wireless options that provide flexibility as to where you position the speakerphone from the computer. Zoom and Microsoft Teams certified speakerphones are available. Take a look at these USB Speakerphone options available from Poly, Jabra, EPOS, Konftel, Yamaha UC, Yealink, and ClearOne. In our Business Personal and Small Group Speakerphones video playlist, we put these speakerphones to the test and share their features and audio quality performance.
At the beginning of the pandemic, we experienced a lot of panic-buying from customers of all sizes and industries as they transitioned from in-office to work from home. Many used “freemium” collaboration apps on their computers and there was a mad dash for any USB headset they could get their hands on. We now have over a year and a half of experience and lessons learned under our belt. What we learned is that our team members need better when it comes to headsets. Business and IT leaders need to understand team members communicate and collaborate in different ways based on their work styles and workspaces. Having the right headset fosters better communication, collaboration, and improves productivity. When team members can hear and be heard when in a voice or video call, work just flows. The first step is to identify what they are connecting their headsets to. Is it a desk phone? Which brand and model? Is it a computer? What softphone or UC platforms are being used? Do they need Zoom or Microsoft Teams certified headsets? Is it a mobile device? Does it support Bluetooth or a 3.5mm plug? Do they need to connect to a combination of those three devices?
When I was able to travel and go on customer sites, it wasn’t uncommon to walk by a cubicle and see multiple headsets. When I inquired why they had so many headsets, the response often was, “This headset is for my desk phone. This headset is for my computer. And this is the headset I brought from home to pair with my mobile phone.”
With so many team members working remotely, what are they using? Has it been tested? Is it compatible or certified with the platforms and applications your business is using? How do you know? This conversation can wait for another video and blog I’m working on. We’ll cover device management software and why it’s important for your business.
Headset Connectivity
Today headsets support single and multi-connectivity. Here is a list of connectivity combinations headsets can support today:
Desk Phone Only
Computer Only
Computer + Mobile
Desk Phone + Computer
Desk Phone + Mobile
Desk Phone + Computer + Mobile
What connectivity do your team members need? Need help? Call One, Inc. can help you identify the right headsets based on connectivity, work environment, and use case. Contact us!
Wireless Headsets
Wireless headsets increase productivity by providing team members the ability to roam away from their workstations. They can answer and end calls right from their headset. This is beneficial in any environment. Those working from home will find being wireless especially beneficial. Wireless headsets allow you to get up and refill your coffee, tend to your children or pets, start a load of laundry, get a snack, get your deliveries, and more! There are multiple wireless operating frequencies in use today however, DECT and Bluetooth are the most prevalent when it comes to headsets. Which is best for your environment? If you need to go further, DECT headsets claim to offer a longer wireless range compared to Bluetooth headsets. Bluetooth headsets can pair to mobile phones which allows you to take calls on the go beyond your office or workspace. Poly Savi 8200 Office and Jabra Engage 65/75 Wireless headsets can easily be converted into hybrid work options. Take a look at this video to learn how!
Because work is being done from a variety of environments, employees no longer have immediate physical access to replacement units. I strongly recommend having a secondary/backup audio device wherever they are working. A corded USB headset is a good backup. A good choice would be a USB headset model that does not require software/firmware updates so employees have a truly plug-and-play experience should their primary audio device quit working. The JPL Commander-1, Commander-2, 400-USB Monaural, and 400-USB-Binaural are great inexpensive options as primary or backup headsets.
Make Informed Purchasing Decisions
We created our YouTube Channel to help you make more informed purchasing decisions by testing business-grade audio and video solutions in real-world environments. Check out some of our more popular video playlists:
In the new normal of work from anywhere, hybrid meetings with a mix of in-person and remote participants will be prevalent. Video is awesome however, audio is critical. It’s important to have an audio device that allows the user to hear and be heard. The audio device should align with the individual team member’s work style and workspace. Since 1987, Call One, Inc. has been helping people do their business better. We are authorized resellers of Poly, Jabra, EPOS, Logitech, Cisco, JPL, Yealink, Konftel, and more. We help mid-to-large enterprise customers select the right audio and video devices for their team members. If you would like help, contact us.
https://calloneinc.com/wp-content/uploads/2021/08/Call-One-Blog-Audio-Hybrid-Work.jpg310850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-08-27 15:18:302021-08-27 15:18:39Video is great, Audio is Critical for Hybrid Work, Office Work, Work from Home
We recently ran a poll across Call One, Inc’s Twitter, YouTube Community, and LinkedIn. The objective was to see if there was a clear model businesses were adopting in this post-pandemic landscape: hybrid, fully remote, or return to the office. According to Best Practice Institute 2021 Return to Work Study, over 83% of CEOs wanting their employees back in the office in 2021, while only 10% of employees wishing to be back in the office full time. Some companies like Twitter and DropBox are giving employees the option to permanently work remote, according to Vox April 21, 2021 article. So what is currently happening? We asked in our polls, “As of July 2021, what is your current work model? Work From Home, In-Office, Hybrid, Not Working. We had a total of 2,010 votes. Here are the results:
Twitter Poll Results – 1,839 votes
31.4% Working from home
32% In the office
22.2% Hybrid
14.4% Not working
YouTube Community Poll Results – 140 votes
61% Working from home
15% In the office
19% Hybrid
6% Not working
LinkedIn Poll Results – 31 votes
52% Working from home
13% In the Office
32% Hybrid
3% Not working
If you take the average of all three poll results:
48.1% Working from home
20% In the Office
24.4% Hybrid
7.8% Not Working
What these results show is there is a strong need for audio and video solutions to support employees across multiple environments. Recently I posted a video sharing my home office setup and HQ office setup. My objective is to have a consistent work experience regardless of where I’m working. I’m fortunate to have a dedicated office in both locations. For those who don’t, you have the option of assigning seats or you can take a look at Office Hoteling.
Office Hoteling
Embrava Desk Sign
Office hoteling is the elimination of assigned seating in a workspace. This allows members to reserve office space as needed. Effectively implement hot-desking or hoteling in your office with Embrava Desk Sign. These Desk Signs visually allow users to quickly determine which workspaces are available to be used. Green indicates the space is available. Orange shows it’s reserved. When checked in the sign glows red. Yellow is ending. Learn more in this blog, How Embrava Desk Sign helps with Office Hoteling which includes a video showing the Embrava Desk Sign in action.
Personal Audio and Video Devices
Poly Voyager Focus 2
Business and IT leaders need to identify what experience they want their employees to have in a hybrid or flexible work environment. Those who have been working from home since March of 2020 understand the pros and cons. Hybrid work presents its own set of challenges when it comes to technology. Besides a laptop, what additional hardware will employees be expected to transport to and from the office? I’m a fan of the Poly Voyager Focus 2 and Evolve 75 as audio solutions for hybrid work. I explain the reasons why in this ANC Headsets for Business Collaboration blog. I also like the Poly Studio P5 Kits for the simplicity it provides organizations as they make decisions on device standards. The Poly Studio P5 Kits include an audio and video device all in one SKU which makes it easy to order and manage. Learn more in this blog Poly Studio P5 Kits – Great for Hybrid Work!
Another area business and IT leaders need to address are the meeting spaces. With video being a staple of how organizations communicate and collaborate, the need to video-enable all your meeting rooms is important. Konftel and Logitech have made it easy to identify what solutions are best for your various meeting spaces with online room configuration tools. For small to medium meeting rooms, All-in-One Video Bars are a simple and cost-effective way to provide video. There are several options available when it comes to video conferencing. Take a look at these options from Yealink, Konftel, Logitech, Poly, and Jabra.
Logitech Rally Bar (All-in-One Video Bar)
Using Microsoft Teams or Zoom?
Having a certified, reliable, and secure device that offers high-quality audio and video ensures clear conversations. Teams and Zoom certified devices include headsets, desk phones, speakerphones, and more. Whether working from home or on the go, there are Microsoft Teams and Zoom devices for you.
Sharing Dry Erase Whiteboard in Video Meetings
Logitech Scribe
Dry Erase Whiteboards are great for education, training, and collaboration. They are still widely used. In the past, remote participants struggled to see what was on a whiteboard. Today solutions from Logitech, Jabra, and others, allow presenters to share content from the whiteboard in stunning fashion. Take a look at this quick Logitech Scribe demo from my HQ office!
In Summary
As of today, people are working remotely, in an office, or both. The need to communicate and collaborate doesn’t change regardless of location. Business and IT leaders need to ensure their team members have the right tools for their role regardless of where their working. Call One, Inc. can help people do their business better. Contact us to learn which solutions are best for your team members!
https://calloneinc.com/wp-content/uploads/2021/07/Hybrid-Work_Remote-Work-blog.jpg300850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-07-23 12:03:002021-07-23 12:03:10What are you doing? Hybrid Work, Work From Home, Work In Office
Active Noise Cancellation (ANC) technology in business headsets became increasingly popular during the global pandemic as the multitude of traditional in-office workers transitioned to work from home. The home environment introduced sources of noise not often found in offices like doorbells, barking dogs, blenders, and screaming children. Today organizations are making plans that will include the return to the office, remote work, or hybrid work.
In addition to having a strong noise-canceling microphone, headset wearers have found they want to suppress the background noise they hear so they can focus on their work.
ANC headsets used for business, need to be compatible or certified with the collaboration platforms being used like Microsoft, Zoom, Cisco, Genesys, AWS, 8×8, RingCentral, and more. Leading headset manufacturers will often include a USB dongle to be used with their ANC Bluetooth headsets. Our customers and YouTube viewers frequently ask, “Why do I need a USB dongle?” With the help of our partners, we provide reasons in this blog: “Why Do I Need a USB Dongle vs Pairing the Headset Directly to a Computer?” The primary reasons to use the dongle are compatibility, connection stability, and call control (answer/end, mute, volume up/down) from the headset vs using your mouse.
Microsoft Teams certified models will work with no extra configuration required and offer call control with Microsoft Teams and Skype for Business. The dedicated Teams button and LED indicator light will provide user notification of events and alerts from the Teams client: Meeting starting, voicemail, or missed call. You can also activate the Teams client or respond to notification with a press of the button i.e. to join a meeting.
Wearing Styles
Today there are multiple headset wearing styles that include ANC technology to support the wide range of personal preferences. Some folks prefer having both ears completely enveloped by the speakers. Others prefer the more discreet earbud-wearing style. And, some wearers prefer a headset with a boomless mic.
DECT Wireless ANC Headsets
Savi 8220 Headset Side View
Savi 8220 Headset Rear View
The majority of headsets that offer ANC speakers are Bluetooth. If you require a DECT wireless headset with ANC speakers, the Poly Savi 8220 stereo models are a great option. The Poly Savi 8220 are available in Office and UC variants. The Savi 8220 Office series support connectivity to desk phone, computer, and mobile device. The Savi 8220 UC includes the D200 DECT Dongle for computer-only connectivity. The D200 is available in USB-A UC, USB-A Microsoft, USB-C UC, and USB-C Microsoft. I’m not aware of another business-grade DECT headset with ANC.
Corded ANC Headsets
The Poly Blackwire 8225 Series are corded USB headsets available in USB-A, USB-C, and Microsoft Teams variants. Not only do you get ANC speakers, but you also get Poly’s Acoustic Fence technology built into the microphone so the people you’re speaking with don’t hear the noise around you. If you prefer a boomless mic corded USB option, take a look at the Poly Blackwire 7225 Series. If you prefer to have your ears completely enveloped, the Jabra Evolve 80 Series may be a good choice for you. The Jabra Evolve 80 offers USB-A connectivity as well 3.5mm for select mobile devices. They are available in UC and Microsoft variants.
I test a lot of headsets. Typically I’m testing the microphones to see how well they perform in real-world environments. Take a look at this Headset Mic Test Video Playlist on our YouTube Channel. Plus, I use headsets daily for communicating and collaborating with colleagues, customers, and partners. I’ve used them in the office, on the road, in airplanes, and from my home office. Here are the variables and factors I considered when selecting my top ANC headset picks for business collaboration:
Connectivity – I need connectivity to a computer and mobile device.
Compatibility – Headset needs to be compatible with 8×8, Microsoft Teams, Zoom, Cisco Webex, Google Meet, and more.
Battery Life / Talk Time / Listen Time – Whenever I’m not writing blogs or filming videos, I’m in voice and video calls or streaming music. The headset should support 6hrs+ of talk/listen time. If I get back to traveling, I’ll need even longer battery life.
NC mic performance – Hybrid work means working from anywhere. The microphone needs to suppress background noise from multiple noise sources so the party on the other end can hear you.
ANC speaker performance – The key point of ANC headsets is to help you block out distracting background noises so you can focus and be more productive.
Flexibility to use as a wireless or corded USB device – On the off chance, you forget to charge your headset, having the ability to use it as a corded USB device is a great feature. Not all headsets support this option.
Comfort – Anyone who has worn headsets for extended periods knows how important comfort is.
Overall performance – Your headset is a primary collaboration tool that will be used daily. It must perform consistently every day. To ensure optimal performance, be sure to keep your headset firmware updated via the appropriate headset software or app.
Danny Hayasaka’s Top ANC Headset picks are:
These two headsets have been solid performers. The Poly Voyager Focus 2 is newer but it very quickly became a favorite based on all the above factors. The Jabra Evolve 75 has been a long-time favorite of mine. Take a look at this Voyager Focus 2 vs Evolve 75 comparison video.
Poly Voyager Focus 2 – I gave the Poly Voyager Focus 2 the top spot due to additional connectivity. The Voyager Focus 2 Office UC and Microsoft Teams certified models support connectivity to a desk phone, computer, and mobile device. And the Teams models have a dedicated Microsoft Teams button.
Jabra Evolve 75 – This has been a solid performer for years. Watch the comparison video to see the differences and similarities between these two top picks.
ANC headsets are a great option for Hybrid Work which translates to Work from Anywhere. The need to block out distractions so you can focus on work or enjoy streaming music can be satisfied with a headset with good ANC speakers. We have created a page that lists all the current ANC Headsets by Brand (Poly, Cisco, EPOS | Sennheiser, Jabra, & Logitech). If you would like guidance or need mass deployment support regarding ANC Headsets for Business Collaboration, contact us! We are more than happy to help you do your business better!
https://calloneinc.com/wp-content/uploads/2021/07/ANC-Headsets-for-Business-Collaboration-blog-header.jpg310850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-07-02 10:17:182021-07-02 10:17:24ANC Headsets for Business Collaboration
Businesses are still reviewing and developing post-pandemic work models. Many will implement a hybrid work model that includes both in-office and remote work. For organizations that are going back full time and do not allow Bluetooth headsets on the premises, a dual connectivity DECT wireless headset that does not include Bluetooth is beneficial.
Desk Phone and Computer Connectivity
The Poly Savi 7300 Office Series offer desk phone and computer connectivity. They are compatible with existing EHS cables and Handset Lifter. Included in the box are both USB-A and USB-C cables for connecting to a computer’s USB-A or USB-C ports. The Savi 7300 Office Series are available in four models that include single and dual ear headband wearing styles. There are also Microsoft Teams Certified models.
The Savi 7300 Office Series is a new range of ultra-secure wireless DECT headsets for connection to a computer and/or desk phone. They do not replace any existing products. A key difference is security. The Savi 7300 Office Series headsets are designed to meet the highest level DECT Security Step C enhanced with Military level FIPS 140-2 listed features, such as 256-bit AES encryption. These are a great choice for financial, medical, government, contact centers, or anywhere sensitive conversations happen.
Acoustic Fence and Microsoft Teams Open Office
Additionally, the Savi 7300 Office Series headset uses a flexible noise-canceling microphone boom with Acoustic Fence technology, so conversations stay private. Acoustic Fence technology uses a second microphone on the ear cup to help identify and reduce background noise. The Savi 7300 Office Series meets the Microsoft Teams Open Office specification.
Microsoft Teams Certified
The Savi 7300 Office Series are the first Poly Microsoft Teams certified DECT™ headset with dedicated Microsoft Teams button. When pressed, the Teams button brings the Microsoft Teams desktop client to the front of the screen. If there is a message waiting or other notification the application will open to that screen – for a seamless Microsoft Teams experience.
Conference Feature for Training
Like all other Poly DECT Wireless headsets, the Savi 7300 Office Series supports multi headset conferencing. You can conference up to 3 additional headsets to a call in progress. This is a great feature for training Customer Service Representatives, contact center agents, or new team members. You can also mix desk phone and softphone calls together via Savi 7300 Office Series.
2x Better Density
The Savi 7300 Office Series makes more efficient use of the available spectrum by using the latest compression and modulation techniques as well as a new codec to provide up to 2x better density (compared to existing Poly and competitor devices) without impacting audio quality. There is no question that wireless headsets increase productivity. A challenge for large enterprises is deploying large numbers of wireless headsets without impacting performance. If you are looking to deploy large quantities of wireless headsets in single location, it’s best to contact an Authorized Poly Reseller like Call One, Inc. or Hello Direct to start a wireless density survey for your location/s.
Combined call answer/end and Microsoft Teams button, mute volume +/-, power on/ off (Microsoft Teams version only)
In call indicator
Multiple voice prompts—chosen language configurable via software.
Desk phone, softphone selector buttons
Microsoft Teams button (Microsoft Teams version only)
Incoming call ringer (configured via software)
Plantronics Hub application on desktop
Plantronics Manager Pro (Asset Management and Adoption, Health and Safety Suites—see Supported Devices for full list of supported reports
Microsoft Teams Certified (Microsoft Teams versions only)
Headset Weight
Savi 7320 Over-the-head (binaural): 160 g /5.64 oz
Savi 7310 Office Over-the-head (monaural): 120 g /4.23 oz
https://calloneinc.com/wp-content/uploads/2021/06/Poly-7300-Blog-header.jpg315850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-06-24 12:51:292021-06-24 12:51:33Poly Savi 7300 Office Series great solution for Return to Office
One of the most frequently asked questions comes in many forms but ultimately, the end objective is the same. Can you connect two USB headsets to a single computer so both headsets receive/transmit audio simultaneously for training? The answer is, “No”. We have written a couple blogs previously (Is there a Training-Y for USB Headsets? and Training-Y for USB Headsets in Softphone environment?) as well as put out a video titled How To Connect Two USB Headsets to a PC for Training!. The challenge being the limitations of the computer only allowing you to select one Output and Input audio path. The same is true when using a collaboration app like Microsoft Teams, Zoom, 8×8, etc. You can only select one audio source. In video below we show you using a USB splitter we purchased online and a Poly Blackwire 8225 and Jabra BIZ 2400 II USB Headset.
This blog is revisiting the topic of training two people via one computer for voice calls, especially as organizations explore return to office plans.
Currently there are four options organizations can select:
Option 1 – Two QD Headsets + Training-Y + QD to USB Adapter
Poly, Jabra, EPOS, and JPL all offer a QD Headsets along with Training-Y cables and QD to USB Adapters.
Cloud communications platforms today offer Call Monitoring features that many include:
Listen: Listen to a call without the parties being aware.
Whisper: Speak to a user in a call without other parties being aware.
Barge: Join a call and speak to all parties.
Take over: Take over the call from another user.
Call One, Inc. is a Trusted Advisor and can help you select and appropriate UCaaS or CCaaS platform that aligns with your business goals and objectives to include 8×8 and Zoom. Contact us to learn more! In the video below, we physically connect two USB headsets via USB Splitter we purchased online to show that you can’t select more than one device for audio source.
https://calloneinc.com/wp-content/uploads/2021/06/2-Headsets-1-PC-blog.jpg10001778Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-06-08 17:13:242023-11-16 18:09:39Why You Can’t Use 2 USB Headsets on 1 PC
With the announcement of the Poly Voyager Focus 2, we immediately knew there would be requests for a side-by-side comparison with the original Voyager Focus UC. Other than putting a 2 at the end of it, what’s the difference between the original Voyager Focus UC and the new Voyager Focus 2?
The global pandemic has forever changed the workplace landscape. In a few short months, the adoption of cloud platforms and work from home accelerated at light speed. With those changes, came a new set of challenges. Unlike controlled office environments, home environments have children, pets, lawn service, kitchen sounds, loud televisions, and more!
Now enter in hybrid work. Organizations need solutions that will provide a consistent audio experience in the office and in remote location, wherever that may be. The NEW Poly Voyager Focus 2 rises to the challenge by increasing the connectivity options to provide users the options to connect to desk phones, computers, and mobile devices. You can now also use the Voyager Focus 2 via corded USB cable mode. Included is a carry case that allows users to easily transport the headset, dongle and USB charging cable between office and remote locations.
While the original Voyager Focus UC was an awesome solution, the new Voyager Focus 2 is purpose built to meet the challenges of today. Additionally, you can make the most of your meetings with Poly Lens Desktop. A single app for customizing your compatible personal devices to how you work, whether in the home or office. Staying up to date with the latest software is easy as a click, now, or when it suits your schedule. With built-in, customizable health and wellness reminders, you’ll feel better throughout the workday staying hydrated and active. Staying on-task is easier when you mask distractions with our focus audio. Rest easy knowing that help is no more than a click away with guides and contact information.
Poly Voyager Focus 2 Features
The ultra-comfortable headband with sling ensures that the weight of the headset is evenly spread across the head – making it comfortable for all day use
The plush ear cushions mold to the user’s ear for greater comfort
With up to 19 hours of talk time it can be used all day – for both work and leisure.
With the audio over USB mode – if users forget to charge their headset they can simply plug in and use as a corded headset – the best of both worlds.
The Digital Hybrid ANC reduces the background noise so users can stay focused on the task in hand and not be distracted.
The discreet microphone boom with acoustic fence technology ensures that any background noise is not heard by the far end. The noise-canceling works so well it meets the requirements of Microsoft Teams open office premium microphone specification.
Poly Voyager Focus UC Features
Works seamlessly across laptops, Bluetooth-enabled desk phones, mobile phones and tablets
Smart sensors answer calls by simply putting on the headset, mute by taking the headset off and pause/resume music
Enhanced voice alerts announce caller ID, mute and connection status, talk time level
Dynamic Mute Alert feature senses and alerts you when you try to talk when muted
Smart mic boom: wear on either side and maintain locations of R/L stereo and volume/track buttons
Precision tuned triple-mics with enhanced DSP for superior background noise canceling
On-demand active noise cancellation so you can focus on your call or work
High-quality stereo design provides hi-fi stereo sound and an immersive audio experience
OpenMic button allows you to hear your surroundings when you need to
NEWVoyager Focus 2 UC
NEWVoyager Focus 2 Office
Voyager Focus UC
IDEAL FOR
Professionals on calls all day in noisy home or office environments looking for a premium solution
Professionals on calls all day in noisy home or office environments
VARIANTS
Separate Microsoft Teams skus (with Teams button) and UC skus
Separate Microsoft and UC skus
WARRANTY
2 YEARS
HEADSET TYPE
STEREO BLUETOOTH HEADSET
CONNECTIVITY OPTIONS
Voyager Focus 2 UC: Connects to PC/Mac via new BT700 USB-A or USB-C adapter and a mobile phone via Bluetooth v5.1
Voyager Focus 2 Office: Connects to a desk phone (via telephone interface cable), computer (via USB-A cable) and mobile (via Bluetooth) with the Office base.
UC version: Connects to mobile phone and PC
BLUETOOTH VERSION
Bluetooth v 5.1
Bluetooth v 4.0
USB CABLE MODE
YES
NO
BUSYLIGHT
Clear dual LED indicators
LED Indicator
TALK TIME
Up to 19 hrs
Up to 12 hrs
WIRELESS RANGE
Voyager Focus 2 UC: up to 50 m / 164 ft
Voyager Focus 2 Office: Up to 91 m / 300 ft
Up to 30 m/98 ft
ANC
Digital Hybrid ANC using two digital MEMS microphones and 2 analog ECM microphones with three user settings (Off/mid/high)
Feedback ANC Technology
UC & Microsoft Teams Certified
Yes, MS Teams variants include dedicated button
Yes, S4B Upgrade, no dedicated Teams button
MSRP
Voyager Focus 2 UC • Without charge stand $329 • With charge stand $349 Voyager Focus 2 Office • $459
Voyager Focus UC • Without charge stand $279 • With charge stand $299
PART NUMBER
213727-02 VFOCUS2-M 213726-02 VFOCUS2-M no stand 213727-01 VFOCUS2 213726-01 VFOCUS2 no stand 214432-01 VFOCUS2 USB-C no stand 214433-01 VFOCUS2 USB-C Additional Skus 214432-02 VFOCUS2-M USB-C no stand 214433-02 VFOCUS2-M USB-C Office Skus 213729-01 VFOCUS2 OFFICE 214260-01 VFOCUS2-M OFFICE
202652-102 B825-M 202652-104 B825-M no stand 202652-101 B825 202652-103 B825 no stand 211710-101 B825 USB-C no stand 211709-101 B825 USB-C
Conclusion
The Poly Voyager Focus 2 has more and improved features and functionality than its predecessor. This includes a dedicated Teams button on the Microsoft Teams certified variants. The new Focus 2 stereo Bluetooth headset is built to function in today’s new normal of hybrid work and can meet the challenges of the office or wherever you happen to work. Poly’s portfolio of solutions can support all areas of your business communications needs to include personal audio and video devices to include headsets, webcams, speakerphones, and desk phones. As well as all your audio and video device needs for all your meeting spaces! Contact us to learn more about Poly Solutions! Check out this video below where we compare the two headsets directly:
https://calloneinc.com/wp-content/uploads/2021/05/Poly-Voyager-Focus-Comparison-Blog.jpg10691900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-05-27 09:46:322021-05-27 10:02:26Poly Voyager Focus 2 and Original Voyager Focus | What’s the Difference?
The Poly Voyager Focus UC was launched in late 2015. It set the standard for enterprise headset by offering a comfortable headset with the headband and sling design along with including active noise canceling (ANC) speakers. The Voyager Focus UC has been an extremely popular and a favorite, top-selling headset. According to Persona Research October 2020 Factworks, 94% of workers experience ambient noise during calls – this is up from 71% in 2017. The new Poly Voyager Focus 2 headset creates a “focus zone” around the user thanks to the latest digital Hybrid ANC with three level settings that allow the user to select the right level of noise reduction based on their current environment. The pro-grade microphones with Poly’s Acoustic Fence technology provides 200% better transmit noise reduction compared to the Voyager Focus UC (according to Poly).
A great feature the new Poly Voyager Focus 2 provides is the ability to use as a corded USB audio device. However, with the extended talk time of up to 19hrs, not certain when that will be needed but it’s a nice option to have.
To provide even greater flexibility and connectivity options, Poly offers the Voyager Focus 2 Office variants that allow users to connect to a desk phone, computer, and mobile phone. The Voyager Focus 2 UC variants support computer and mobile phone connectivity.
These models are ideal for professionals on calls all day in noisy home or office environments looking for a premium solution.
Poly Voyager Focus 2 Hero
Poly Voyager Focus 2 Features
The ultra-comfortable headband with sling ensures that the weight of the headset is evenly spread across the head – making it comfortable for all day use.
The plush ear cushions mold to the user’s ear for greater comfort
With up to 19 hours of talk time it can be used all day – for both work and leisure.
With the audio over USB mode – if users forget to charge their headset they can simply plug in and use as a corded headset – the best of both worlds.
The Digital Hybrid ANC reduces the background noise so users can stay focused on the task in hand and not be distracted.
The discreet microphone boom with acoustic fence technology ensures that any background noise is not heard by the far end. The noise-canceling works so well it meets the requirements of Microsoft Teams open office premium microphone specification.
Poly Voyager Focus 2 Specifications
Connectivity
Voyager Focus 2 UC: PC via included BT700 Bluetooth adapter or via USB cable; smartphone via Bluetooth
Voyager Focus 2 Office: PC via USB-A cable, desk phone via include cable; smartphone via Bluetooth. Headset can also connect to PC via included USB cable
Wireless
Bluetooth 5.1
Class 1, Multipoint connectivity, headset connect to two devices at the same time, remembers up to 8 devices
Supported Bluetooth profiles
A2DP, AVRCP, HSP, HFP
Range
Voyager Focus 2 UC: up to 50 m/164 ft
Voyager Focus 2 Office: Up to 91 m/300 ft
Wired
Connect to PC via included micro USB cable with audio over USB mode
ANC Technology
Digital Hybrid ANC using two digital MEMS microphones and 2 analog ECM microphones with three user settings (Off/low/high)
Talk/Listen Time
Talk Time: Up to 19 hours (ANC off), Up to 16 hours (ANC on)
Listening Time: up to 40 hours (ANC Off), up to 24 hours (ANC On)
Charge Time: 2 hours for a full charge
Standby Time: up to 30 days
Smart Sensors
Answer calls by simply putting on the headset, mute by taking the headset off and pause/resume music
Microphone and Technology
Discrete noise canceling boom with Acoustic Fence technology to Microsoft Teams Open Office Premium microphone.
Smart discrete microphone boom: wear on either side and maintain location of R/L stereo. Rotate boom up to mute and down to unmute.
Headset Controls and Lights
Call answer/end, mute, volume +/-, power ON/OFF/PAIRING, ANC: Off, low, high
Online Indicator – Two LED indicators on speaker housing shows in a call status.
Stay comfortable during a full day of calls wearing an ultra-comfortable headband with sling and plush ear cushions
Enjoy the simplicity of an easy-to-use headset with smart sensors for answering calls, pausing music and instantly muting calls.
Give those around you a visual cue that you’re busy—an online ear cup indicator flashes when you’re on a call.
It just works—the smart microphone boom automatically maintains left and right audio no matter which side the headset is worn.
In Conclusion
Poly has done a great job of keeping up with the changing landscape of business communications. In today’s hybrid work world, noise can come colleagues in an open office or a blender in the kitchen from your home office. The need for a headset that will perform regardless of work environment is essential. The Poly Voyager Focus 2 with digital hybrid ANC speakers, microphone with Acoustic Fence technology, and the ability to support multi-connectivity is a solid choice. Watch the video below to see the Voyager Focus 2 in action in an office, on top of a tower and at the beach! To learn more about Poly Solutions for your various work environments, contact us!
The Poly Studio P5 Kits are a great option for Hybrid Work, Remote Work, or Work from Anywhere! Organizations everywhere have implemented video conferencing to stay connected to their team members, partners, and customers. In our post-COVID world, video meetings will continue to be a part of the overall business communications and collaboration strategy moving forward.
What business leaders are looking for
Business leaders are looking for solutions to video enable their individual employees regardless of where they are working. The solution needs to support these requirements:
Compatible with all major video collaboration platforms and applications to include Microsoft Teams and Zoom.
Easy to set up and use
High quality audio and video device
Satisfy various workstyles
Easy to order and deploy
Poly Studio P5 Kits – A range of options for any workstyle
Poly has done a great job of creating a solution that helps satisfy all the above and then some with their Poly Studio P5 Kits. These kits include everything you need for a great audio and video experience. All the components come in a single box which makes it easy to order and deploy. And because the Studio P5 webcam includes an integrated USB-A port, all you need is a single USB port on your PC to connect both webcam and audio device. Take a look at this video that provides a complete overview and audio and video quality test of the Poly Studio P5 Webcam.
There are currently four different kits designed to support a broad range of users and workstyles. The packaging is important. IT deployment teams and individual employees receive everything they need thoughtfully packaged in a single box! This makes it easy to order and deploy without having to mix and match different products. This makes it easy for users to set up, with one common, integrated set of instructions. As an added benefit, the wireless headset and speakerphone bundles can connect the wireless USB adapter right to the Studio P5 webcam!
Let’s take at review the four Studio P5 Kits:
MSRP $149.95 – Poly Studio P5 kit with Blackwire 3210 – The Studio P5 with Blackwire 3210 is ideal for users who need a professional quality experience at an affordable price. The single-ear design of the headset is ideal for multi-taskers who want one ear free to hear what else is going on in their environment, while still getting great call quality.
MSRP $259.95 Poly Studio P5 kit with Blackwire 3325 – The Studio P5 with Blackwire 3325 is ideal for users who prefer a stereo experience so they can fully focus on the meeting, while staying at an affordable price.
MSRP $259.95 Poly Studio P5 kit with Sync 20+ – The Studio P5 with Sync 20+ is ideal for users who don’t want to wear anything at all. It delivers a premium personal speakerphone experience with a wireless connection that also goes directly to the camera and is ideal for enclosed workspaces.
MSRP $269.95 Poly Studio P5 kit with Voyager 4220 UC – The Studio P5 with Voyager 4220 UC is ideal for users who value a wireless stereo headset experience. This allows them to maintain a great calling experience with the freedom to move around, unattached to any cables. The Bluetooth adapter for the headset connects directly to the Studio P5 camera to simplify setup and free up USB ports on the laptop.
Poly Lens Desktop
Poly Lens Desktop is a single app for customizing your supported Poly personal devices. In the desktop app you will have access to:
Insights – Check your device usage and workstation connectivity.
Health and Wellness – You can enable Soundscapes that include Mountain Ranch, Gentle Ocean, or Babbling Brook sounds to create a soothing environment to keep distractions at bay. Get reminders to hydrate, take vision breaks and rest. Play soundscapes to improve focus.
Best Practices – Optimize your camera and learn how to make your workspace more ergonomic.
Settings – Customize the multiple settings depending on device.
Support – Access Quick Start Guide, User Guide, Device Info & Logs, Contact Support
Poly Studio P5 Kits are a great Value
Personally, I believe Poly has a created an awesome solution that aligns well with the current landscape. Business and IT leaders are actively searching for solid performing, easy to set up and use, personal audio and video device solutions they can deploy across their organization to support multiple uses cases and budgets. Poly has provided that at a great value. Check out the savings you get by going with a Poly Studio P5 Kit vs buying each item separately.
See the Poly Studio P5 Kit with Voyager 4220 UC Video!
Want to see what you get and how it’s packaged? Watch the video below where I do an unboxing and quick audio and mic test.
https://calloneinc.com/wp-content/uploads/2021/05/Call-One-Poly-Studio-P5-GRAPHIC-HEADER.jpg5001280Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-05-12 15:42:532021-05-13 18:49:31Poly Studio P5 Kits – Great for Hybrid Work
These webcams were designed for business use with all the major video conferencing and collaboration platforms to include Skype for Business, Microsoft Teams, Zoom, Cisco Webex, and more. Below we have listed the features, functions, and specifications of each camera to help you make a more informed purchasing decision. We have also included a comparison video so you can see the video quality and hear the mic performance of each business webcam side-by-side.
Logitech C930e Business Webcam
The C930e is a part of Logitech’s business Webcam lineup. With a full HD 1080p resolution and 90-degree field of view, this camera is packed with features.
HD 1080p video quality at 30 frames-per-second: Brings life-like HD video to conference calls, enabling expressions, non-verbal cues and movements to be seen clearly.
Widest-ever business webcam field-of-view: Enjoy an extended view – 90 degrees – perfect for presenting using a whiteboard or doing demos.
H.264 UVC 1.5 with Scalable Video Coding: Frees up PC bandwidth by putting video processing within the camera, adjusting dynamically to the available bitstream. The result is a smoother video stream in applications like Skype® for Business.
Logitech RightLightTM 2 technology and autofocus: Webcam intelligently adjusts to improve visual quality in low light at multiple distances
4X digital zoom in Full HD: 4X zoom at 1080p provides the highest level of detail for your calls, visuals and presentations.
Pan, tilt and zoom option: Pan, tilt and zoom within the 90-degree field-of-view scene for focused viewing during desktop video conferences.
Professional-grade Certifications: Certified for Skype for Business, Cisco® compatible2and enhanced integration with Logitech Collaboration Program (LCP) members3 integrated experience with most business-grade video conferencing platforms
Premium glass lens: Enjoy razor-sharp images even when showing documents up close, a whiteboard drawing or a product demo.
Convenient privacy shutter: Easy lens enclosure for added privacy and security.
Plug-and-play USB connectivity: Easily connects to a PC or Mac® with no additional software required.
Multiple mounting options: Freedom to mount the camera wherever it works best – LCD screen, notebook, or tabletop – by using the attached clip or the tripod embedded thread.
Poly Studio P5
As of 4/22/2021, the Poly Studio P5 personal webcam is Microsoft Teams certified. Designed for business use, the P5 is both innovative and smart. One simple but important feature that makes it stand out from competitors is; the integrated USB port (see image below). This allows you to plug in an extra wireless headset, speakerphone, or other USB peripherals. Get a complete audio and video solution with the convenient and value-priced Poly Studio P5 Kits that include the camera and audio device.
Works with any video app and is certified for Microsoft Teams and Zoom
Low light quality & true-color images
1080p (Full HD), 720P (HD) Compatible
Custom controls through Poly Lens Desktop
Autofocus with 4x zoom / EPTZ
Single directional microphone optimized for personal workspaces
80° DFOV
USB 2.0
UVC/UAC Plug and Play compatible
Integrated USB 2.0 Type A cable
Integrated privacy shutter
Adjustable monitor clamp
Tripod ready
USB-A port built-in for wireless headset adapter
Status LED indicates calling and mute state
Manageability
Cloud: Poly Lens service
Local (Windows/Mac): Poly Lens Desktop App
Konftel Cam10
The Konftel Cam 10 is built for those who demand professional video quality. Create an enhanced visual and audio experience with a wide 90 degree viewing angle, HD video output, dual microphones and easy set-up. The portable Konftel Cam10 is your perfect home and traditional office companion, or for wherever you are working.
1080p Full HD
4x digital zoom
Digital picture noise suppression
Audio noise suppression
USB 2.0
Two-year warranty
90° field of view
Autofocus
Dual microphones
Built-in privacy shutter
Climate Neutral Certified
In Conclusion
You can’t go wrong with any of these $129 Webcam options. It comes down to your personal preference and use case. Check out this blog on things to consider before buying a webcam. To get a better idea of how these webcams perform, take a look at this side-by-side comparison video! If you would like to learn more about these webcams or audio and video solutions for your employees and meeting spaces, contact us!
https://calloneinc.com/wp-content/uploads/2021/05/129-Business-Webcam-blog.jpg310850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-05-10 11:02:272021-05-10 11:02:31Battle of the $129 Business Webcam | Logitech C930e vs Poly Studio P5 vs Konftel Cam10
