Tag Archive for: Plantronics Manager Pro

Manage headsets with Plantronics Manager Pro

Proactively manage headset related issues with Plantronics Manager Pro, software as a service.

When headsets are not working optimally, it can have a huge impact on productivity and overall UC adoption. Your IT Manager can tell you how fast helpdesk tickets can pile up and affect their group’s productivity and daily workflow. In fact, the average help desk ticket cost in North America is $15.56. How do you think your IT department would feel if they could proactively manage and maintain a portion of the hardware related help desk tickets, remotely before they interrupt the workflow of the day?

Read more

Open Office Headset Solutions

By Danny Hayasaka

Noise is a major distraction in open offices today. It becomes extremely challenging for employees to focus on their work. Plus co-worker interruption causes a decrease in productivity as it takes an average of 23 minutes to get back on task.

How many times throughout the day are you interrupted or distracted?

One simple solution is to use an Active Noise Canceling (ANC) headset that helps reduce or completely block out background noise (if streaming audio/music).

Read more

Plantronics Blackwire Family

Plantronics Blackwire Family Connectivity Options

The Plantronics Blackwire Family is made up of several series: 215/225, 3200, 5200 and 700. They offer varying connectivity options depending on the series/model.  While wireless headsets are extremely beneficial and popular, there are very good reasons why organizations choose corded options instead:

Read more

Plantronics Manager Pro and Plantronics Hub for Windows/Mac

Many communications and collaboration platforms in the enterprise space requires the use of USB headsets and devices. With that comes some challenges in the enterprise space for end-users and IT departments. Plantronics Manager Pro and Plantronics Hub offer a great solution.

From Plantronics Manager Pro and Plantronics Hub data sheet:

Plantronics Manager Pro and Plantronics Hub, both part of our Plantronics Spokes software offering, work together to give enterprises total control and flexibility over their Plantronics audio headsets and devices.

Plantronics Manager Pro is a web-based service that gives IT Managers easy-to-use tools to configure settings and update audio device software and firmware for end-users across the enterprise. Plantronics Manager Pro leverages a cloud-based architecture and offers reporting tools that provide new insights into your communications environment.

Plantronics Hub for Windows/Mac is a client application that works with Plantronics Manager Pro and allows end users to control the settings on their Plantronics audio device within the parameters established by IT.


  • IT needs to modify audio device settings for hundreds of users to comply with company policy
  • IT wants to evaluate the effectiveness of their UC deployment, seeing which users are not using their headset
  • IT needs to push a firmware update to hundreds of users
  • IT wants to keep track of their audio device inventory
  • IT needs to troubleshoot user issues from a remote location

Solution: Plantronics Manager Pro with Plantronics Hub for Windows/Mac

Plantronics Manager Pro

Plantronics Manager Pro and Hub


  • View a summary of all audio devices and Plantronics Hub software at a glance
  • Easily schedule and deploy device firmware upgrades
  • Adjust and implement setting configurations to ensure a seamless end user experience while locking in regulatory compliance settings
  • Configure devices quickly and consistently, at a time that works best for managers and end users
  • Conveniently troubleshoot and diagnose user issues from a remote location


  • Generate inventory and usage reports for all audio devices in your organization
  • View what softphone version is being used with Plantronics products across your organization
  • Identify compatibility conflicts between softphone and Plantronics Hub versions
  • Improve user performance and experience by ensuring compatibility between audio device firmware and softphone application

Plantronics Hub

Plantronics Manager Pro and Hub


  • Enable device-level call control with call answer/end, mute, and volume adjust with supported softphone and UC clients
  • Access intuitive user features such as visible mute status, battery status, and mute control
  • Avoid disrupting normal workflow with silent installation option

For more information or to receive a quote for Plantronics Manager Pro, please contact your Authorized Plantronics Reseller.