Tag Archive for: 8×8

Consumer vs. Business Audio and Video Devices

Consumer vs. Business Audio and Video Devices 

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Regularly I’m asked to review a variety of audio and video devices, including consumer products. I often respond that the Call One, Inc. YouTube Channel focuses on solutions designed for use with business communications and collaboration platforms from Microsoft, Zoom, Cisco, 8×8, RingCentral, etc.  

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Packaging, Warranty, & Multi-Connectivity 

Most people don’t realize there are differences between consumer and business audio and video devices. Some differences are subtle, like the packaging to support mass deployments and extended warranty periods. Another difference is the inclusion of a Bluetooth dongle with UC Bluetooth headsets to improve connection stability, audio quality, and compatibility and provide remote call control. Leading device manufacturers also offer multi-connectivity solutions to support a broad range of use cases.  

Consumer Business Audio Video Devices

Compatible and Certified 

Business audio and video device manufacturers work directly with leading business communications and collaboration platform providers to develop compatible and certified solutions, so end-users have a great experience with setup, use, and performance.  

Consumer Business Audio Video Devices

Device Management Software 

A critical difference that has become increasingly important in today’s remote and hybrid work world is device management software. Businesses spend thousands to millions of dollars on audio and video devices annually to empower and enable their employees to be productive wherever they are working. How do business leaders know where the devices are and if they are being used? Device management software allows IT teams to remotely provision, monitor, troubleshoot, and manage devices.  

Depending on the brand and suite of products, some device management software offers analytics and actionable insights that can be highly beneficial for understanding user adoption, call analytics, room usage, and more! 

Poly Lens devices Consumer Business Audio Video Devices

Organizations need to consider developing audio and video device standards that provide device management software from these leading global brands:  

Authorized Resellers 

Authorized Resellers like Call One, Inc. can help your organization select business-grade audio and video devices that the appropriate software can remotely manage.  

Call One, Inc. is a Nationally Certified Women’s Business Enterprise (WBENC) and Woman-Owned Small Business (WOSB), helping people do their business better since 1987. We are an authorized reseller of Poly, Jabra, Logitech, EPOS, Yealink, and other leading audio and video device brands. Contact us if you want more information or schedule a meeting to discuss your device management needs.  

Device Management Software Video Resources: 

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8x8 Contact Center Difference Between UCaaS CCaaS

What’s the Difference Between UCaaS and CCaaS? | Discussion With 8×8

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Danny Hayasaka, Sr Director of Marketing and Emerging Technology for Call One, Inc. and Hello Direct interviews Tony Poer, Contact Center Practice Lead for the Channel for 8×8 and discusses CCaaS (Contact Center as a Service). It was much easier for organizations who had implemented a CCaaS platform to transition to remote work during the pandemic. Some organizations have been using a band-aid during this period and are looking for better solution. Cloud may be the answer. We discuss things customers need to know about CCaaS, differences between UCaaS and CCaaS and other topics. Stick around until the end fora link to the full interview.


Danny Hayasaka: What are some things customers need to know about CCaaS?

Tony Poer: One of the biggest things to understand about Contact Center as a service is that it’s a hosted platform. And so a lot of the limitations that we have with our legacy on premise platforms don’t really exist in the cloud.

Danny: What’s the difference between UCaaS and CCaaS?

Tony: UCaaS is unified communications as a service whereas CCaaS is contact center as a service. Unified communications generally includes telephony, obviously, but then it also includes all of the other communication options that you might utilize with your organization. Contact center is a little bit more robust than that right now.

Danny: When agents were physically in the same building, supervisors used hardware like training-y cables, how do they do that remotely? Or can they?

Tony: In a cloud environment or a hosted environment. All of that application hardware doesn’t exist on Prem. It’s all in the cloud. It’s all at a separate data center that is invisible to you guys as the end user.

Danny: What are some monitoring tools that are available for supervisors via 8×8?

Tony: I can live monitor calls. I can live monitor the desktop. I can listen in, I can barge in. I also have the ability to access all sorts of different data points and metrics. Right? I can see that information, but I don’t have to be looking at a wall board to do it. I could get that sent to my desktop.

Thanks for tuning in! If you would like to schedule an 8×8 Demo, contact us! Want to see the full interview? Check out the Youtube video below:

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