With the ELD mandate in the books, mobile devices in vehicle cabs are now commonplace. These phones and rugged tablets can help fleets distinguish themselves from the pack by leveraging telematics technology that takes a big bite out of waste and boosts profit margins every day.
For trucking fleet managers, meeting the new federal regulations for electronic logging can seem like a complex undertaking. Depending on the fleet type, size and existing in-cab devices, each trucking organization has carved its own path to compliance with the ELD (electronic logging device) mandate — or is facing a looming deadline. Under the Federal […]
In this video, we highlight the features of the Poly Studio, then set it up and test out the microphone range and the optional people tracking feature in action! For more information on the Poly Studio and other Poly video bars, visit Poly Solutions!
We compared the audio and tracking features of the Poly Studio and the Logitech Meetup! The automatic color balance between the two is noticeable – our huddle room has a lot of blue, and the Studio interpreted that differently than the Meetup. Every environment can be different, so if you have questions, feel free to ask!
By Danny Hayasaka
I’ve been using the Plantronics Calisto 7200 Speakerphone for several weeks now. It’s much better than the Calisto P610 and P620 in terms of audio quality for voice calls and streaming music.
By Danny Hayasaka
The Blue Commander is a high-speed USB 2.0 direct plug-in professional office headset designed to work with office desk phones and any USB device. This headset is ideal for professional office and contact center users, providing better posture and flexibility throughout the day.
Most people know Logitech. Many folks use Logitech Keyboards & Mice daily. But did you know Logitech offers video conferencing solutions?
Logitech is transforming video conferencing by offering an easy and affordable way to collaborate, with crystal-clear audio and razor-sharp video.
Logitech offers a variety of products that satisfy multiple use cases and environments.
Almost a couple years ago I wrote “Plantronics Voyager Focus UC Review”. As more and more organizations transition to open office spaces as well as work remotely from anywhere, the need for Active Noise Canceling has become increasingly important.
The Plantronics Voyager Focus UC is ideal for folks who want the ability to “Focus” on their work. Many do this by streaming their favorite tunes or podcasts via their mobile device.
There are four Plantronics Voyager Focus UC variants:
It has phenomenal talk time (up to 12hrs) and listening time (up to 15hrs).
Let’s focus on Plantronics Smart Sensor technology. It’s a very cool feature. As I wrote before, Smart Sensor means the headset knows when you are wearing it and when you are not. Here are some applications on how Smart Sensor Technology is beneficial:
Use sensors: Smart sensors respond when you put on or take off your headset.
| With active sensors | Putting on headset will: | Taking off headset will: |
| Call | Answer the call | Mute the headset |
| Music/Media | Resume music/media (if playing previous to taking off)* | Pause music/media (if playing)* |
| Mute | Unmute if on an active call | Mute if on an active call |
NOTE *Functionality varies by application. Does not function with web-based apps.
Reset sensors
You may need to reset the sensors in the Plantronics Voyager Focus UC if they are not working as expected. There are two ways to reset the headset sensors. Choose:
Disable sensors
You can disable your headset smart sensors several ways:
NOTE Sensors cannot be disabled while streaming audio.
To learn more about the Plantronics Voyager Focus UC or to find out if this solution is right in your environment, contact us.
April 20, 2017
This question continues to come up again and again. Can you connect two hardwired USB headsets to some sort of splitter for training purposes? The answer is still “No”.
As more and more companies adopt new voice technologies that include softphones there has been a shift from traditional QD headsets to hardwired or wireless USB headsets. The shift from desk phone to softphone does not eradicate the need to train. Businesses still need supervisors/team leads/trainers to sit with new employees/agents and train.
I recently visited a small credit union call center. Fortunately for them, they were using Jabra PRO 9450 wireless headsets across the floor. I noticed they had a spare PRO 9450 on a shelf plugged into power to keep it charged. Attached also was a Zoomswitch Trainer. I asked what it was for. They said for training purposes. They connect two PRO 9450 bases to a Cisco desk phone via Zoomswitch Trainer. I then asked if they were aware of Conferencing Feature that allows them to pair up to 4 headsets to one base. They were not. I provided the instructions on how to do this and they were ecstatic. Much easier and cleaner solution.
I bring up that story because another shift we’ve seen is customers ordering MORE WIRELESS headsets. This is good news when it comes to training. Most major headset brands (Plantronics, Jabra, Sennheiser) that offer wireless headsets include the Conferencing feature.
If you have hardwired corded USB headsets you will run into some challenges if you need to connect two headsets for training.
What are your options? First, understand you can’t connect two hardwired USB headsets to one PC for training. Next, review employees’ roles and daily routines. Based on their roles and daily routines, is corded best option? Perhaps single or multi-connectivity wireless headsets are better options. If you deem corded is best, then let’s look at training options for USB softphone environment.
All major headset brands (Plantronics, Jabra/VXi, Sennheiser) include standard training solutions for USB softphone environment and typically consist of:
Before you buy all hardwired USB headsets, make note of how many trainers/supervisors and how often training is done so you can order the appropriate number of standard USB training solution.
Alternative options.
Contact your dedicated Call One, Inc. Account Executive to help you identify what solution is best in your environment.
1-800-749-3160 or sales@calloneonline.com