When it comes to business webcams, The Logitech Brio 4K Webcam is the standard by which all other webcam manufacturers aspire to develop and launch. From premium 4K quality to a whopping five times zoom feature and reasonable MSRP, this is the king webcams.
Don’t worry, the Brio is compatible and certified with all business video collaboration platforms to include Microsoft Teams, Cisco Webex, and Zoom. With integrated optical and infrared sensors, it also supports Windows Hello. What else is packed in this Logi webcam? Stick around for a link to our overview video of the Logitech Brio.
Logitech Brio Features
Ultra HD 4K image sensor – Supports multiple resolutions, including 4K (Ultra HD) @ 30 fps, 1080p (Full HD) @ 30 or 60 fps and 720p (HD) @ 30, 60, or 90 fps to best support the quality offered by your application and monitor.
RightLight™ 3 with HDR – Look your best in any lighting environment, from low light to direct sunlight or high contrast.
Ultra-secure login with infrared sensor – Infrared technology supports facial recognition for advanced security with Windows Hello™ or other facial recognition software.
5X digital zoom – Need a closer view of fine details? Zoom in and move around your scene with precision using Logitech or in-app controls.
Expansive field of view – Adjust your field of view from 90° to show more of your setting or include more people—or narrow the scope to 65° or 78° for more focused communication.
Razor-sharp optics with auto-focus – Enhance face-to-face collaboration. BRIO is the next best thing to physically being there. Advanced Logitech auto-focus lens technology delivers remarkable video quality with superb resolution, speed, fluidity, color balance, and detail.
Certified for Business – Business-grade certifications mean you can launch your next presentation or video meeting with complete confidence.
Omni-directional microphones – Two omni-directional microphones with noise cancellation provide business-class audio performance. Mics even work with Microsoft® Cortana®.
Multiple mounting options – Freedom to mount the camera wherever it works best – LCD screen, notebook, or tabletop – by using the removable clip or embedded tripod thread. Clip is adjustable to fit a variety of screens.
Plug-and-play USB connectivity – Easily connects to PC, Mac® and Chrome™ devices with no additional software required.
Privacy shade – Switch to privacy mode in an instant with the privacy shade
Multiple connection types – Enjoy the flexibility of USB 2.0, 3.0 or Type C connections.
Custom carrying case – Take your show on the road. The custom carrying case features separate compartments for the camera and detachable clip/cable to conveniently transport BRIO wherever your travels take you.
All these features are great, but does it really look as good as they say? The simple answer is, yes!
Not only is the Logitech Brio 4K Webcam quality almost perfection, but the Logitech Capture software is the icing on top. Being able to adjust resolution, frames per second, color, saturation, and on and on, is a huge bonus. (see picture above) Want to see for yourself? Check out this video below where we showcase the software as well as the raw camera quality. If you have any question please feel free to comment on the video, or reach out to one of our reps.
As businesses settle into the new normal, some are adopting hybrid and flexible work models where teams and departments split between working remotely and working in office. Models will vary depending on organization.
Due to the massive surge in demand for USB audio and video devices the first few months of the pandemic, established leading brands had a hard time keeping up. Many organizations and people purchased audio and video devices from lesser-known brands and vendors.
Companies are now beginning to establish audio and video device standards after a year of dealing with “whatever was in stock”. Supply Chain is ramping back up and the leaders in the personal business audio and video device space have product flowing once again.
Organizations are looking for high-quality devices that are durable, reliable, easy to set up and use, and are compatible across the major business communications and collaboration platforms. Some IT Teams are also looking into device management software to help them monitor and manage devices remotely.
When it comes to selecting audio and video devices for your team members, it is critical to understand the individual users’ role and their environments. Here are some questions you should be asking:
Where will they be working? In the office? At home? A combination?
Is their setup the same in their home as their office? If not, what are the differences?
Will they get a set of audio and video devices for each location or are they expected to transport to and from home and office?
If at home and their audio or video device breaks or quits working, what is the expectation? Are there plans to supply a secondary or backup device?
Do they have ample USB ports?
DECT and Bluetooth wireless headsets provide connectivity flexibility and the benefit of mobility. What’s the difference between DECT and Bluetooth and which should you select? Check out this blog and video!
Authorized partners like Call One, Inc. with over 34 years of experience and a nationally certified Women’s Business Enterprise and Woman Owned Small Business can help narrow down your audio and video device choices. We work hand in hand with all the leading brands to include Poly, Jabra, Logitech, Yealink, JPL, EPOS, and more. Together we can develop customized solutions for your teams wherever they work. You can also take advantage of our Agent in a Box service and have the required components packed in one box delivered to the office or to individual residential addresses nationwide.
Contact us to schedule a free consultation to help you select the right audio and video devices for your organization!
https://calloneinc.com/wp-content/uploads/2021/03/Hybrid-Work-Devices-Call-One-blog-v2.jpg310850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-03-22 14:33:542021-03-22 14:33:59Questions to ask when selecting audio and video devices for Hybrid Work
In today’s work from anywhere landscape, the Jabra Evolve2 30 is engineered to keep you productive. The headset is lightweight, portable, reliable, and comfortable. With the Evolve2 30, your team can look forward to outstanding calls, superior audio, all-day comfort and noise isolation for instant concentration anywhere.
The Evolve2 30 series is available in USB-A or USB-C, with single or dual ear headband wearing styles and UC or Microsoft Teams variants. There’s an integrated Busylight that turns on automatically when you’re on a call, and you can turn it on manually to signal ‘do not disturb’ mode. But how well does the noise cancelling mic perform? Stick around until the end for a link to our review video.
Jabra Evolve2 30 Features
Lightweight USB Business Headset available in UC and MS Teams Variants
Plug-and-play connectivity to your computer or mobile device via USB-A or USB-C
2 built-in Microphones filters 12% more background conversation noise for clear, collaborative calls.
Integrated Busylight
28mm Speakers for outstanding audio.
Future-proof tech that gets better with agethanks to an advanced digital chipset.
Noise Isolating Design
Reinforced Steel Headband Slider
Cable length – 1.5 m / 4.9 ft
Danny’s Opinion on the Jabra Evolve2 30 Series
I was thoroughly impressed with the latest addition to the Jabra Evolve2 Series of headsets and would recommend to anyone looking for a great value on a high-quality USB headset. The Jabra Evolve2 30 is great for use to work from anywhere including contact centers, work from home and in the office. Based on the low cost, light weight, comfort, strong audio performance, and compatibility across all major communications platforms, it’s a winner. The noise canceling mic performance of the Evolve2 30 was so impressive I will be creating another video comparing it to the older Evolve 30 II and new Evolve2 40. For now check out the video below to hear for yourselves how well it performed.
If you would like to discuss deploying Jabra Evolve2 30 in your business, contact center or home office, contact us!
The Logitech C930e Webcam is one of the five current Logitech Business Webcams models that includes the C505e, C920e, C925e, C930e & BRIO. The C930e falls into the “Better” category in this line up just behind the BRIO. This webcam is certified and compatible with all major video collaboration platforms to include Microsoft Teams, Zoom, Cisco Webex, RingCentral and more.
The C930e features dual integrated omnidirectional mics that capture audio clearly from up to 3.3ft / 1 meter away so conversations sound natural and clear. For loud environments, the Logitech Zone Wired or Zone Wireless Headsets and C930e webcam make an awesome video collaboration solution!
Manage multiple Logitech personal collaboration devices* with Logi Tune. Available in desktop and mobile app versions, Logi Tune provides an elegantly intuitive dashboard for easy setup, control, and customization. Test your headset mic and sound, customize EQ, and adjust sidetone to hear your own voice at just the right volume. For webcams, control framing, adjust focus and choose a color preset to look your best. Logi Tune also makes firmware updates one-touch simple.
HD 1080p video quality at 30 frames-per-second – Brings life-like HD video to conference calls, enabling expressions, non-verbal cues, and movements to be seen clearly.
Logitech RightLight 2 technology and autofocus – Webcam intelligently adjusts to improve visual quality in low light at multiple distances.
Wide field-of-view for business webcam – Enjoy an extended view – 90 degrees FOV – perfect for presenting using a whiteboard or doing demos.
4X digital zoom in Full HD – 4X zoom at 1080p provides the highest level of detail for your calls, visuals, and presentations.
Professional-grade Certifications – Certified for Skype for Business, Cisco® compatible and enhanced integration with Logitech Collaboration Program (LCP) members integrated experience with most business-grade video conferencing platforms.
Premium glass lens – Enjoy razor-sharp images even when showing documents up close, a whiteboard drawing or a product demo.
Convenient privacy shutter – Easy lens enclosure for added privacy and security. Plug-and-play USB connectivity Easily connects to a PC or Mac® with no additional software required
Multiple mounting options – Freedom to mount the camera wherever it works best – LCD screen, notebook, or tabletop – by using the attached clip or the tripod embedded thread.
3-year limited hardware warranty
At only $129.99 the Logitech C930e is accessible for anyone looking to upgrade their video meetings to business-class. If you are a business and/or IT decision maker with mass deployment needs, contact us directly for support.
Check out the video below that provides and overview of the C930e, management settings available via LogiTune and includes video quality and mic tests!
It’s been a year since the first stay-at-home orders were issued here in the US. I remember how incredibly easy it was for Call One, Inc. and our sister company Hello Direct to transition from in-office to working from home because we had invested in cloud platforms for our ERP/CRM and business communications and collaboration platforms. We’re looking at the best contact center headset solutions for 2021.
Our businesses utilize 8×8 as our primary voice and UCaaS platform however, we also use Microsoft Teams, Zoom, Cisco Webex, and other collaboration platforms to communicate with our customers, partners, and vendors. Our team has access to pretty much any headset they would like. Many of our team members are using the Poly Voyager Focus UC (MSRP $299.95, currently only $199.95). It was great in our open office environment, and it’s also a great solution in their home office environments. It provides ANC speakers, compatibility with all major business communications and collaboration platforms, wireless connectivity to their computer and mobile device, and up to 12 hours of talk time which is more than enough to cover an 8hr workday. Shop all Poly Voyager Focus Series Here!
Poly, Jabra and EPOS are the current leaders globally in the contact center headset solutions space for a reason. Poly has been in the call center/ contact center space since the 1960’s and Jabra is a subsidiary of the GN Group that’s been around for over 150 years. These leaders have deep relationships and integration with all leading contact center on-premise and cloud platforms like Avaya, Cisco, Genesys, NICE inContact, Amazon Connect, 8×8, Five9, talkdesk, twilio, and more!
Flexibility – Wearing Styles, Corded and Wireless
Headset Wearing Styles – Headsets are available in a variety of wearing styles to include: Single or Dual Ear Headband Style, Over the ear, Neckband (behind the neck) and Convertible options that include multiple wearing styles with a single sku (Headband, Over the ear, Neckband, other).
QD Corded Headsets – Headsets that terminate in a QD or Quick Disconnect (Easy Disconnect for EPOS Headsets) allow agents to change out interface cable to support connectivity to a desk phone, computer, dispatch console, turret and more. There is not a universal cable that allows you to connect a headset to all phones, computers, and consoles. An authorized headset vendor like Call One, Inc. can provide compatibility and help you choose the right interface option.
Wireless headsets today offer a ton of flexibility. They utilize DECT and/or Bluetooth to support multiple connectivity options and provide you freedom to move about your workspace.
The preferred wearing style for most contact center agents is single or dual-ear headband style like the new JPL Element TT3 Avant Monaural and Binaural options that have QD (Quick Disconnect) feature that allow agents to change out interface cable to support connectivity to a desk phone or computer.
Jabra Engage 50 series
The Jabra Engage 50 series are headsets designed for the digital contact center. The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data. A unique, 3 microphone system with intelligent noise-cancelation filters our background noise and breathing sounds, giving callers a superior experience. For greater efficiency and call control, pair with the Jabra Engage Link. The call control unit accessory enables agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. The control unit is easy to use and designed to stay in place.
The Poly Blackwire Series offer a broad range of solutions that include ANC speakers, USB-A, USB-C, and 3.5mm Connectivity options, UC and Microsoft Teams certified variants, and headset models that align with all budgets. From the entry-level Blackwire 3200 and 3300 Series all the way to the Poly Blackwire 8225 that includes Hybrid Active Noise Canceling (ANC) speakers and microphone that is Noise canceling with Acoustic Fence Technology and meets Microsoft Teams Open-Office certification levels. Check out this video below showcasing Poly Blackwire 8225 vs Barking Dog!
https://youtu.be/cr5ILr2HrhU
Pre-and Post-Sales Support
All leading headset manufacturers along with their authorized partners like Call One, Inc. and Hello Direct understand the challenges of the contact center. Together we can work to support Proof of Concept or Pilots that allow you to thoroughly evaluate headset solutions before you make a purchasing decision. Additionally, for those contact centers looking to deploy wireless headsets, select brands offer Wireless Density Surveys to determine which wireless headsets and how many you can deploy.
Warranty Service – Most Contact Center headsets include a 1-3 Year Warranty depending on brand and model. In-Warranty Service is available directly from the manufacturers.
As Contact Centers shift to working remotely, a robust CCaaS solution like available from 8×8 is becoming critical, as well the ability to monitor and manage headsets remotely. Most IT leaders understand that you need more than the ability to push out software and firmware updates. Headset Management Software continues to evolve. Today, headset software from select partners allows you to monitor, manage and maintain your headsets. IT can help troubleshoot and fix issues remotely as well as manage deployment and inventory effectively. But there’s so much more! Contact Center customers can improve the customer experience by leveraging the power of analytics to influence business results with unique data captured directly from the headset. Please contact us to learn more about current headset management software.
Other Contact Center Services
Call One, Inc. can support contact centers of all sizes. Global Contact Centers may have additional services available directly through the manufacturers depending on size and global footprint. Contact us directly to see if you qualify!
Trade-In Programs – To help simplify the deployment of new headsets, trade-in programs are sometimes enabled to leverage existing headsets by assigning them a dollar amount and using that as a credit towards the purchase of new. Contact us to see if you qualify!
Eprocurement – Our in house Ecommerce team can integrate with your existing purchasing platforms and even help to develop and manage CIF and PunchOut catalogs to help simplify access to the headsets and full line of accessories you need. Contact us to learn more!
Budget Optimization Program – Call One, Inc. offers convenient monthly payment options for your contact center headset needs. We understand the value of positive cash flow and provide equipment financing options to help you make the most of your budget. Contact us to see if you qualify!
CCaaS Solutions – Call Center as a Service (CCaaS) solutions enable you to architect a customer experience that will leave your customers pleased and feeling good about interacting with your brand when they call. They enable a more dynamic business with on-demand scalability, global reach, and easy, out-of-the-box integrations into the widely used software that makes your business run. Contact us to learn which CCaaS provider is best for your Contact Center!
Conclusion
2021 marks 34 years of servicing customers. In the beginning we served primarily call centers and dispatch centers with Plantronics, GN Netcom, ACS and Unex headsets. Today, the contact center manages multiple channels of communications with customers that includes email, social media, chat, voice and increasingly, video. Our long term and very strong relationships with the leading brands and providers give us an additional layer of support when it comes to helping meet your contact center headset solutions needs. If you would like to learn how we can help your contact center, contact us today!
https://calloneinc.com/wp-content/uploads/2021/03/CallOneInc-Contact-Center-2021-Blog-header2.jpg5001900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-03-16 08:18:352021-03-19 13:46:39Contact Center Headset Solutions for 2021
The Logitech C925e Webcam is the “just right” choice when it comes to Logitech Business Webcams. It sits in between the basic and good models C505e/C920e and better and best models C930e/Brio. It’s compatible and certified with all popular applications like Microsoft Teams, Zoom, Cisco Webex, Google Meet and more! Before we get started on the review, lets look at the specs.
HD 1080p video at up to 30 frames per second: Full HD 1080p 30 fps makes a vivid impression every time with true-to-life video calls.
Easy-to-use: Simple to set up and use, USB plug-and-play connection makes video meetings easy.
UVC H.264 encoding technology: Frees up PC bandwidth by putting video processing within the camera.
Convenient privacy shutter: Easy lens closure for added privacy and security.
78° field of view: See more without having to reposition the camera or crop and zoom.
Logitech RightLight 2 technology and autofocus: Webcam intelligently adjusts to improve visual quality in low light and backlit situations at multiple distances.
Omni-directional dual stereo microphones: Designed to capture sound for clear communication in larger spaces like offices and small conference rooms.
Multiple mounting options: Freedom to mount the camera wherever it works best — LCD screen, notebook, or tabletop — by using the attached clip or the tripod embedded thread.
Professional-grade certifications: Leading business certifications (Certified for Skype for Business, Optimized for Microsoft® Lync® 2013, Cisco Jabber® and WebEx® compatible2 ) and enhanced integration with Logitech Collaboration Program (LCP) members1 ensure an integrated experience with most business-grade video conferencing platforms
Honest Review
When you can’t meet in person, this is the ideal webcam for solo use or small group use. The full 1080p HD video at 30 frames per second delivers true-to-life clarity, and in our professional opinion, it almost looks 4k.
With low MSRP, simple plug and play, integrated microphone, and crisp video quality, Logitech knocked it out of the park with this webcam. You truly get what you pay for! Interested in seeing more? Fee free to reach out to us for more info on the C925e. If you would like to purchase the Logitech C925e, you can order it online here. We have a full video where test and overview the Logitech C925e Webcam. Check it out below:
We are heading into a year of living and working during a global pandemic. One industry that had to make significant changes is the Contact Center space. What changes has Poly seen in the Contact Center space over this past year?
Today we are joined by Richard Kenny, Sr Product Marketing Manager – Contact Center & Unified Communications for Poly (formerly Plantronics and Polycom) to learn about what they are seeing. Below are some excerpts from our discussion. Watch the video to hear the complete discussion.
Danny: What changes has Poly seen in theContact Center space over the past year?
Richard: This is one of those significant years where a lot of the trends that we’ve been predicting for a while have suddenly accelerated. We’ve always talked about if you move to cloud and then we started talking a little bit about when you move to cloud. For contact centers that’s turned into two different ways of looking at that. There’s hybrid working from a technology point of view. So, you’re mixing your cloud solution and your on premises solution, and then you also you’re looking at hybrid working from a location view…”
Danny: Does Poly recommend different solutions if agents are working from home vs physical contact center?
Richard: So we think that the solutions that people have got in the office will work as well at home.
Danny: What about this one? (New Savi 7300 Series)
Richard: That would be an awesome one! 30% of call centers are in some sort of financial vertical, and they have a really big focus on security.
Danny: Has Poly seen a change in use of video in contact centers?
Richard: It’s huge, is the honest answer. You know, if you could have predicted a perfect timing for the merger of Plantronics and Polycom, that would have been it. The video is taken off extensively. And that video has been seen as a really big tool for helping keep teams engaged, helping keep teams together.
Danny: Has Poly seen an increase in the need for device management?
Richard: There’s twofold reasons for wanting device management. The first one is you sent everybody home so you can’t see what they’re using anymore. The call center has said they don’t want to be big brother but they do want to guarantee the audio quality…”
Richard: We used to ask about remote agents and you used to ask, “How far away is your furthest away agent?” and people would say, “like 50 miles 100 miles.” We’ve managed a headset that is over 200,000 miles away. So we put the headset on the moon with Neil Armstrong. If you think your agents are far away, we’ve done it further. And what that drives in Poly is this idea of durability, reliability, and audio quality. So if you want the best of those, we’ve proved it through the moon program…
To get all the great information Richard Kenny provided that is not in this blog, watch the entire video. If you would like to schedule a proof of concept or pilot of Poly solutions for your contact center, contact us!
https://calloneinc.com/wp-content/uploads/2021/03/poly-contact-center-blog-header.jpg10691900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-03-11 08:18:272021-03-11 08:18:30What Changes Has Poly Seen in the Contact Center?
The Logitech Rally Bar (Graphite, White) is an all-in-one video bar designed for mid-sized meeting rooms. A fellow content creator and tech geek, Ragnar Heil agreed to join me in providing a quick overview and audio and video test.
This Rally Bar can be used via simple USB plug and play or in Appliance Mode. The built-in compute allows you to run supported video conferencing applications such as Zoom directly from the device. Ragnar shares his top 3 features and together we provide group framing and mic pick up range tests and Ragnar also shares Logitech TAP.
So, what are the specs?
Camera
Resolution: 4K, 1440p, 1080p, 900p, 720p, and SD at 30fps
Pan: Motorized ±25°
Tilt: Motorized ±15°
Zoom: 15X HD zoom (5X optical, 3X digital available with upcoming software update) Diagonal field of view (dFoV): 90°
Horizontal Field of View: 82.1°
Vertical Field of View: 52.2°
Total Room Coverage: 132.1° Horizontal x 82.2° Vertical
Speakers
Drivers: 2x 70 mm / 2.7 in
Output: 90dB SPL @1W, 99dB SPL @8.0W, both +/-2dB at ½ meter
Sensitivity: 90+/-3dB SPL at 1W, ½ meter
THD: 1kHz < 2%
Microphones
Frequency response: 90Hz – 16kHz
Sensitivity: >-36dBFS +/-1 dB @ 1Pa
Microphone data rate output: 48 kHz
Pickup Range: 15 ft / 4.5 m
Beamforming Elements: Six omnidirectional digital MEMS microphones forming five adaptive acoustic broadside beams
Audio processing: AEC (Acoustic Echo Cancellation), VAD (Voice Activity Detector)
Noise suppression: AI filter
Add-on Mics: Supports up to 3 additional Rally Mic Pods for larger conference rooms
The Logitech Rally Bar has multiple features, mounting and configuration options that were not covered in our video. Out of the box you get the Rally Bar, USB Cable, HDMI Cable and Power Supply that allows you to connect directly to a computer and display to start using as a simple all-in-one video bar for midsized meeting spaces. If you would like to schedule time with a Logitech Video Collaboration expert to discuss Zoom Rooms and Microsoft Teams Rooms options, please contact us!
To see the Logitech Rally Bar in action, check out the video below!
https://calloneinc.com/wp-content/uploads/2021/03/Logitech-Rally-Bar-blog-header.jpg7681600Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-03-09 10:35:082021-03-09 10:35:12Logitech Rally Bar | The Ultimate Conferencing Solution
The Poly Studio P15 is a personal video bar that includes 4K camera, integrated privacy shutter, speakers, multi-microphone array and two USB 2.0 Type-A ports and several nice features like Noise BlockAI and Acoustic Fence. We’ve been using the Poly Studio P15 for a week across multiple video platforms to include Zoom and Microsoft Teams.
We have been really impressed with the performance across the board. In this blog/video we cover the connections, USB-C to USB-C cable length, Mounting options, and Poly Lens Desktop App Controls and Settings. Stick around until the end for a link to our showcase video.
What are the Studio P15 Specs?
Features
MSRP: $599.99
Personal Video bar
Look and sound your best on video calls with one sleek device
Easy fits atop your display, or tripod mount for flexibility
Robust cloud management using Poly Lens
Robust cloud management using Poly Lens
Certified for Zoom and Microsoft Teams
Includes mounting clamp that attaches to a standard 1/4-20 tripod screw thread on the bottom of the device
4K Resolution
NoiseBlockAI
Cable Length: 4 feet 3 inches
1x USB 3.0 Type-C port (with USB 2.0 compatibility)
2x USB 2.0 Type-A ports
In Conclusion:
In our professional opinion, the Poly Studio P15 is a great value at only $599 MSRP. You get exceptional video and audio quality. It’s compatible across all major business collaboration platforms to include Zoom and Microsoft Teams. And, features like AcousticFence, NoiseBlockAI, Auto-Framing, and two additional USB Ports make this a great option for any business professional. If you’d like to learn more or get a quote, contact us.
https://calloneinc.com/wp-content/uploads/2021/03/P15-Video-Bar.jpg9561700Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-03-05 08:10:122021-03-05 08:10:16Poly Studio P15 | Overview
Danny Hayasaka, Sr Director of Marketing and Emerging Technology for Call One, Inc. and Hello Directinterviews Tony Poer, Contact Center Practice Lead for the Channel for 8×8 and discusses CCaaS (Contact Center as a Service). It was much easier for organizations who had implemented a CCaaS platform to transition to remote work during the pandemic. Some organizations have been using a band-aid during this period and are looking for better solution. Cloud may be the answer. We discuss things customers need to know about CCaaS, differences between UCaaS and CCaaS and other topics. Stick around until the end fora link to the full interview.
Danny Hayasaka: What are some things customers need to know about CCaaS?
Tony Poer:One of the biggest things to understand about Contact Center as a service is that it’s a hosted platform. And so a lot of the limitations that we have with our legacy on premise platforms don’t really exist in the cloud.
Danny:What’s the difference between UCaaS and CCaaS?
Tony:UCaaS is unified communications as a service whereas CCaaS is contact center as a service. Unified communications generally includes telephony, obviously, but then it also includes all of the other communication options that you might utilize with your organization. Contact center is a little bit more robust than that right now.
Danny: When agents were physically in the same building, supervisors used hardware like training-y cables, how do they do that remotely? Or can they?
Tony:In a cloud environment or a hosted environment. All of that application hardware doesn’t exist on Prem. It’s all in the cloud. It’s all at a separate data center that is invisible to you guys as the end user.
Danny: What are some monitoring tools that are available for supervisors via 8×8?
Tony: I can live monitor calls. I can live monitor the desktop. I can listen in, I can barge in. I also have the ability to access all sorts of different data points and metrics. Right? I can see that information, but I don’t have to be looking at a wall board to do it. I could get that sent to my desktop.
Thanks for tuning in! If you would like to schedule an 8×8 Demo, contact us! Want to see the full interview? Check out the Youtube video below:
https://calloneinc.com/wp-content/uploads/2021/03/8x8-contact-center.jpg6751900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-03-03 14:07:072021-03-05 12:59:41What’s the Difference Between UCaaS and CCaaS? | Discussion With 8×8
