Call One, Inc. supports thousands of customers and receives multiple questions daily. In addition to our normal product reviews and blogs, we’ll devote some time to answering frequently asked questions such as this regarding the Plantronics D100 USB Adapter.

Question:

How do I link the replacement D100 USB adapter to an existing Plantronics wireless SAVI W400 Series headset?

Subscribing a Headset to D100 USB Adapter

The headset and USB adapter that are supplied together are already subscribed to each other. However, if you wish to use a new headset with your existing USB adapter or you need to restore subscription to your current headset, the units can be subscribed to each other by the following method:

1. Ensure your headset is charged.
2. Double press the subscription button on the USB adapter. The USB adapter will flash red and green.

Press the volume up button (press volume down for left ear configuration) on the headset for three seconds until the headset indicator light turns solid white.

When the indicator light on the USB adapter goes solid green, the headset and the USB adapter are subscribed to one another.

To ensure subscription was successful, press the call control button: the headset will flash white and the USB adapter will flash green.

NOTE: If the subscription process times out after two minutes or if the subscription process fails, the USB adapter indicator light will become solid red for four seconds and then return to its previous state. If this occurs, try to re-subscribe the headset again.

Ending Subscription

If the USB adapter is in subscription mode and you want to stop the adapter from searching for a headset, press the subscription button again. The subscription light will turn solid red for four seconds and then go to its previous state.

What is the D100?

It’s a DECT USB adapter adds PC connectivity and portability to your existing Plantronics DECT wireless headset. (Savi 400 and Savi 700 Series)

There are two variants:

• PLT-83550-01-019 Plantronics D100, Savi Adapter, DECT 6.0
  • UC STANDARD VERSION BUILT FOR UC APPLICATIONS AND SOFTPHONES FROM AVAYA, CISCO, IBM AND MORE
    • Expand the connectivity options of your current DECT headset with the D100 DECT USB adapter. When used with the D100, Plantronics DECT wireless headsets (traditionally used with a desk phone) can now be used with your PC – giving you the flexibility to take your headset wherever work takes you.
    • Advanced wideband audio using CAT-iq technology for high definition voice quality
    • DECT technology provides extraordinary sound quality while roaming or multi-tasking up to 300 feet from your PC; eliminates interference from Wi-Fi networks
    • 180-degree articulation for optimal positioning while connected to the PC
    • Download the latest release of Plantronics software and get one-touch call answer/end with supported softphones
  • PLT-83876-01-018 Plantronics D100-M, Savi Adapter, DECT 6.0 (Microsoft Lync/SfB)
    • VERSION OPTIMIZED FOR MICROSOFT® LYNC™ AND MICROSOFT OCS 2007
      • Expand the connectivity options of your current DECT headset with the D100 DECT USB adapter. When used with the D100, Plantronics DECT wireless headsets (traditionally used with a desk phone) can now be used with your PC – giving you the flexibility to take your headset wherever work takes you.
      • Advanced wideband audio using CAT-iq technology for high definition voice quality
      • DECT technology provides extraordinary sound quality while roaming or multi-tasking up to 300 feet from your PC; eliminates interference from Wi-Fi networks
      • 180-degree articulation for optimal positioning while connected to the PC

What do D100 / D100-M USB DECT Adapter Indicator Lights indicate?

USB Adapter Indicator Lights

USB Adapter Status	Indicator Light
Headset in talk mode	Flashes green
Headset is muted	Flashes red
Incoming call	Flashes red and yellow
Adapter and headset subscribing	Flashes red and green
Headset subscribed, no activity	Solid green
Powered on – headset not subscribed	Solid red
USB adapter is in conference mode subscription	Flashes green and yellow
On a conference call with one or more guest headsets subscribed	Flashes yellow

Where is the D100 USB Adapter Date Code Location?

The date code for the D100 USB adapter is printed on top line of the label, and is in MMYY format (For example: 0417).

DA100 USB Adapters have a 1 Year Manufacturer’s Warranty

D100 / D100-M USB DECT Adapters: Wideband Performance

The Savi Office headsets marked WH100 and WH200 do not support wideband audio when subscribed to the DECT dongle D100 or D100-M although wideband audio is supported by these headsets when subscribed to the Savi Office base, WO1. The newer Savi headsets, WH110 or WH210 can be purchased separately if wideband audio is needed with using the DECT dongle.

How do I update Firmware?

• Download Plantronics Hub (Desktop) Software

• Plantronics Hub can also be used as part of an enterprise-wide deployment with Plantronics Manager Pro.
• MSI installers available in Enterprise Software Support.