Tag Archive for: EPOS

What’s the Best Headset? It Depends on YOUR Needs

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A question I’m frequently asked is, “What’s the best headset?” My answer is always the same: “It depends.” There’s no universal “best” headset because what’s best for one person or organization may not work for another. Factors like use case, compatibility, personal preferences, environment, and budget all play a role in determining the right headset.

Why There’s No One-Size-Fits-All Headset

At Call One, Inc. and Hello Direct, we’ve been in the professional headset industry since 1987, and one key lesson we’ve learned is that every client’s needs are unique. While there are many factors we consider when recommending the right headset, here are some of the most common ones we evaluate:

Use Case

What is the role of the headset user? Different roles have different environments, workflows, communications, and collaboration requirements. Below are examples of various roles. A Contact Center Agent’s headset needs will differ vastly from those of a Graphic Designer, and a Field Technician requires a mobile solution and is typically on multiple customer sites compared to a desk-centric role like an Administrative Assistant.

  • Frontline/Customer-Facing Roles, e.g., Contact Center Agent, Sales Associate, Field Technician, Healthcare Support
  • Knowledge Workers e.g. Data Analyst, Software Engineer, Financial Analyst, Marketing Specialist, Writer/Editor
  • Management/Leadership, e.g. Project Manager, Operations Manager, Executive
  • Skilled Trades, e.g. Electrician, Plumber, Carpenter, Mechanic
  • Service and Support, e.g. Administrative Assistant, Security Guard, Janitor/Custodian
  • Creative and Arts, e.g., Graphic Designer, Online Instructor/Teacher, Video Editor, Game Designer

Does the user need mobility or a desk-based solution? Some roles require mobility in their office or are on the go and require wireless headsets, while some roles are desk-centric, and most or all of their work is done from a dedicated workspace or workstation where a corded headset is sufficient.

Call-centric role or occasional user? Call-centric roles require lightweight, comfortable headsets with high-quality noise-canceling microphones and speakers that provide clear audio for extended periods. The headsets should also be durable, and features like quick disconnect and call controls would be beneficial. For the occasional user, comfort is nice but less critical. A standard microphone with decent audio quality is usually sufficient. The occasional user may prefer versatility like Bluetooth to pair with their mobile phones to listen to music, audiobooks, or podcasts.

Compatibility & Connectivity

  • What devices will the headset connect to? (e.g., desk phones, computers (Windows/Mac), mobile phones, or a combination) Connectivity is a key factor in determining what headset options are available. Today, there are simple USB corded headsets and multi-connectivity headsets that support connectivity to a desk phone, computer, and mobile device.
  • Which collaboration platforms are being used? Most organizations today use multiple platforms as part of their daily communications needs, including Microsoft Teams, Zoom, Google Meet, Webex, RingCentral, and more.

Personal Preferences

  • What wearing style is preferred? (e.g., over-ear, on-ear, earbuds, stereo or mono options)
  • How important are comfort, portability, and aesthetics?

Required Features

  • Is Teams Certification or UC compatibility a priority?
  • Does the user need ANC (Active Noise Canceling) speakers for better focus?
  • Is security a priority? Does your company have a “No Bluetooth” policy?

Environment

  • Where will the headset be used? Today, people can work from anywhere, including corporate offices, home offices, coffee shops, airport terminals, hotel lobbies, data centers, city streets, and more. Your environment can help determine which headset is best.
  • Do you have a hybrid workforce that needs a headset that will work with devices in the office and can also be used in their home office or other locations?

Budget

What is the price range? Headsets range from budget-friendly options to premium solutions, and they can cost from $40 to $500+.

These considerations are just a starting point. Our team dives deeper into each client’s unique requirements to recommend the ideal solution for their specific situation. With the right guidance, you can find a headset that truly fits your needs.

What’s the Best Headset

My Top Picks for 2024 by Category

Best Noise-Canceling Microphone

For environments with heavy background noise, a great microphone can make all the difference. Here are my top picks for 2024:

  • EPOS Impact 1000 Series
  • EPOS Impact 800 Series

Want to hear how these headsets perform? Check out our YouTube Headset Mic Test Playlist to listen to real-world mic tests across multiple environments, including noisy open offices and even on the road.

Best ANC Speakers

For immersive sound quality, these headsets deliver in 2024:

Jabra Evolve2 85 Review What’s the Best Headset

Headphone Style

  • Jabra Evolve2 85
  • HP Poly Voyager Surround 80 UC
  • EPOS Adapt 660
  • Yealink BH76 Plus

Earbuds

  • Jabra Evolve2 Buds
  • HP Poly Voyager Free 60 UC

On-Ear Style

  • Logitech Zone Wireless 2
  • Jabra Evolve2 75
  • HP Poly Voyager Focus 2
  • EPOS Impact 1000 Series
What’s the Best Headset

While ANC can reduce background noise for a better listening experience, no headset I’ve tested blocks 100% of background sound. For a deeper understanding of ANC technology and its limitations, check out my blog Understanding ANC Technology in Professional-Grade Headsets.

Longest Talk Time

If you need a headset that works as long as you do, here are the top picks for longest talk time in 2024:

  • Yealink BH76: Up to 35 hours
  • Yealink BH70: Up to 35 hours
  • Jabra Evolve2 65: Up to 35 hours (with busylight off)

Longest Wireless Range

For users needing mobility across large spaces, these headsets deliver the longest wireless range of up to 180 m / 590 ft in an open area and up to 55 m / 180 ft in a typical office environment:

  • EPOS Impact D, SD, and 5000 Series
  • HP Poly Savi 7400 and 8400 Series

Most Budget-Friendly

Here are the best options for value in 2024:

  • Logitech H570e (Mono): $39.99
  • Logitech Zone 305 (Teams version, native Bluetooth): $69.99
  • Logitech Zone 305 UC: $99.99 (with dongle)
Poly Solutions What’s the Best Headset

Six Key Considerations Beyond the Headset Model

Choosing the right headset model is important, but there are other factors businesses must consider to ensure they’re making an informed and sustainable investment. For a deeper dive into these considerations—like support and warranty, service and management, total cost of ownership, and sustainability—check out my blog:
➡️ Beyond the Headset: Key Considerations for Businesses

Stay Tuned for 2025’s Top Picks!

I’m currently testing new headsets that will debut in 2025, so stay tuned for updates! If you want to be the first to learn about these new products, follow me on LinkedIn and subscribe to our YouTube channel for exclusive demos, tests, and comparisons.

Takeaways: Don’t Go It Alone

Choosing the right headset can be challenging, especially with so many variables to consider. That’s why organizations like Call One, Inc. and Hello Direct are here to help.

  • Call One, Inc. specializes in supporting large enterprises and understanding the challenges of managing thousands of employees across various environments.
  • Hello Direct focuses on small businesses, offering expert guidance for organizations without dedicated IT resources.
What’s the Best Headset

Professional-grade headsets are designed for business use and are certified for Microsoft Teams, Zoom, and other major platforms. Whether your priority is mic performance, ANC speakers, or value, it’s important to consult experts.

Need help identifying the best headset for your organization? Contact us today.

Understanding ANC Technology in Professional-Grade Headsets: Jabra, Poly, Yealink, EPOS, and Logitech

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Comparing Portable Video Conferencing Cameras

Comparing Portable Video Conferencing Cameras: Jabra PanaCast 20, EPOS Expand Vision 1, and Huddly One

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In today’s remote and hybrid work environments, portability is key. Whether moving between meeting rooms, coworking spaces, or traveling for work, having a reliable, high-quality, and portable video conferencing camera can significantly enhance your experience. In this comparison, we’ll explore three choices: the Jabra PanaCast 20, EPOS Expand Vision 1, and Huddly One. All three cameras are designed for portability and come with a carry case, making them ideal for work-from-anywhere scenarios.

Comparison Matrix

Specification

Jabra PanaCast 20

EPOS Expand Vision 1

Huddly One

Model/SKU

8300-119

1001120

7090043790337

Model Name

PanaCast 20

Expand Vision 1

Huddly One

MSRP (USD)

$199.00

$239.00

$360.00

Ideal Use Case

Personal workspace, small huddle rooms

Huddle rooms, small to medium meeting rooms

Huddle rooms, particularly where a wider field of view is beneficial

AI Features

Intelligent Zoom, Picture-in-Picture, Virtual Background, Light Optimization

No explicitly mentioned AI features

Portrait Lighting

Microphone

3 MEMS Microphones

2 omni-directional microphones with noise and echo canceling; 180° horizontal pick-up pattern; 3m/9.8ft range

No microphone

Privacy Shutter

Integrated Privacy Cover

Integrated Privacy Cover

None

Field of View

90° horizontal, 75° vertical

90° horizontal, 56° vertical

120° diagonal, 90° vertical

USB Cord Length

1.5m/4.9ft

1.2m/3.9ft

0.6m/1.9ft and 2m/6.5ft

Software

Jabra Direct

EPOS Connect

Huddly Connect

What’s in the Box

PanaCast 20, carry case, USB-C to USB-A cable 1.5m/4.9ft

EXPAND Vision 1 personal webcam, 1.2m USB-C 3.0 cable, carrying box, quick guide, safety guide

Huddly ONE, Work from anywhere Kit incl Travel Case 0.6m & 2m cable

Warranty

2 Years

2 Years

3 Years

Data Sheets

Jabra PanaCast 20

EPOS Expand Vision 1 Fact Sheet

Huddly One Tech Specs

Key Features Overview

Portability

All three cameras offer portability, which is critical for remote work. The included carry cases protect the cameras and make them easy to transport. Whether you’re traveling to a different office or working in various environments throughout the day, these cameras can go wherever you need them to.

Comparing Portable Video Conferencing Cameras
Comparing Portable Video Conferencing Cameras

AI Features

Each camera comes with AI-powered features to enhance video quality:

  • Jabra PanaCast 20: Equipped with Intelligent Zoom, Picture-in-Picture mode, Virtual Backgrounds, and Light Optimization, this camera ensures you look professional during video calls.
  • EPOS Expand Vision 1: Includes Auto-framing and Voice Optimization to adjust and enhance your video and audio quality automatically, perfect for seamless communication.
  • Huddly One: Focused on simplicity with Portrait Lighting. Which automatically adjusts exposure to ensure that faces are well-lit and facial expressions are visible.

Privacy Shutter

The Jabra PanaCast 20 and EPOS Expand Vision 1 feature an integrated privacy shutter, allowing users to block the camera when not physically in use. This ensures peace of mind when privacy is a concern.

Importance of Device Management Software

The device management software that accompanies these cameras is critical to their use. These platforms allow users to control settings, update firmware, and optimize the camera’s performance.

  • Jabra Direct: Jabra Direct is essential for maintaining the PanaCast 20. It provides Product information, updates, and customization options, including background effects, Intelligent Zoom, Field of View, Image quality settings, Video resolution, microphones on/off, and a camera controller you can use in real-time during video meetings.
Comparing Portable Video Conferencing Cameras
Comparing Portable Video Conferencing Cameras
Comparing Portable Video Conferencing Cameras
Comparing Portable Video Conferencing Cameras
Comparing Portable Video Conferencing Cameras
Comparing Portable Video Conferencing Cameras
  • EPOS Connect: EPOS Connect helps manage the Expand Vision 1. It offers firmware updates, product information, and customization features like Zoom options (Wide View, Default, and Close Up), Pan and Tilt, Mirror Image, Anti-Redness, Light (Dark, Default, Light), Temperature (Cold, Default, Warm), and more adjustments including manual Zoom, Brightness, Contrast, Hue, Saturation, Sharpness, Exposure Compensation, White Balance and Anti-Flicker. This will ensure your camera is always functioning optimally.
Comparing Portable Video Conferencing Cameras
Comparing Portable Video Conferencing Cameras
Comparing Portable Video Conferencing Cameras
  • Huddly Connect: Huddly Connect allows for firmware updates and provides access to features like Portrait Lighting, Brightness, Saturation, and electronic Pan, Tilt, and Zoom, enabling users to adjust settings and get the most out of their Huddly One.
Comparing Portable Video Conferencing Cameras
Comparing Portable Video Conferencing Cameras

Video Quality Experience

All cameras provide a high-quality video experience during Teams, Zoom, and Google Meet meetings. It’s best to adjust the image settings for lighting or location changes. Here are some screenshots of each of the cameras side by side, including the built-in laptop camera, for comparison.

Conclusion

Choosing the right portable video conferencing camera depends on your specific needs and preferences. The Jabra PanaCast 20, EPOS Expand Vision 1, and Huddly One each offer unique features that cater to different user scenarios. With their AI-powered functionalities, privacy features, and management software, these cameras are ideal for remote professionals who need high-quality video conferencing tools they can take anywhere.

Ultimately, the decision on which camera is best depends on your individual requirements. Hopefully, this blog has given you the insights needed to make an informed choice.

If you would like help selecting webcams and cameras for personal and team workspaces, contact a subject matter expert like Call One, Inc. Their team of trained specialists can help you get the right webcams, headsets, speakerphones, and meeting room audio and video conferencing solutions. Call One, Inc. is a nationally certified Women’s Business Enterprise (WBE) and Woman Owned Small Business (WOSB) and authorized reseller of leading brands, including Jabra, EPOS, Huddly, Logitech, Neat, Yealink, DTEN, HP Poly, and more.

Book an in-person or virtual demo to experience the latest collaboration technology from the Call One, Inc. Customer Experience Center, or check out product demonstration videos in real-world scenarios from the Call One, Inc. YouTube Channel!

EPOS IMPACT 1000

Discovering the EPOS Impact 1000 Series: The Best Noise-Canceling Mic in Business Headsets

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Introduction

I’ve had the opportunity to test various business-grade headsets across multiple brands. Based on my tests, the EPOS Impact 1000 Series features the best noise-canceling microphone I’ve experienced to date. The EPOS Impact 1000 Series consists of several different models. In this blog, I share a comparative matrix to help guide your selection of the suitable model.

Overview of the EPOS Impact 1000 Series

The EPOS Impact 1000 Series is not just about delivering crystal-clear audio; it’s about creating an environment where communication thrives, regardless of external noise. With my extensive experience in testing various headsets (as showcased in my Headset Mic Tests Video Playlist), I can confidently say that the EPOS Impact 1000 Series sets a new standard for noise cancellation in microphones.

Closer Look at the Series

The EPOS Impact 1000 Series are available in single and dual ear, with and without ANC (Active Noise Canceling Speakers), with and without a Charging Stand, and UC and Microsoft Teams certified options. All models connect to a softphone/PC (via BTD 800a Bluetooth USB Dongle) and mobile devices (via Bluetooth). MSRP* Ranges from $289 to $429 USD, depending on the model. (*MSRP as of writing this blog. Pricing is subject to change)

  • The EPOS Impact 103X Series are single ear headband wearing styles
  • The EPOS Impact 106X Series are dual ear headband wearing styles.
  • A charging stand is included in variants: 1061, 1061T, 1061T ANC
  • Models ending in “ANC” include Active Noise Canceling Speakers
  • Models including “T” in the model are certified for Microsoft Teams and include a dedicated Teams button.

What’s in the box:

Discovering the EPOS Impact 1000 Series
  • Headset
  • Soft carrying pouch
  • Bluetooth USB dongle (BTD 800a)
  • USB-C cable (1.2m)
  • Safety & compliance sheet
  • Wireless charging stand (included in variants: 1061, 1061T, 1061T ANC)

Comparative Matrix

Here is a comparative matrix that includes the EPOS Impact 1000 Series Model, Article Number (Manufacturer Part Number), MSRP, whether a model is a Single or Dual Ear, whether a model includes a Wireless Charging Stand, Connectivity, and Certifications.

Model

Article Number

MSRP

Single or Dual Ear

ANC

Wireless Charging Stand

Connects To

Certifications

IMPACT 1060 ANC

1001130

$389.00

Dual Ear

Yes

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Google Meet

IMPACT 1061 ANC

1001131

$429.00

Dual Ear

Yes

Yes

Softphone/PC and mobile devices

Optimized for UC. Certified for Google Meet

IMPACT 1030

1001132

$289.00

Single Ear

No

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Google Meet

IMPACT 1060

1001134

$299.00

Dual Ear

No

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Google Meet

IMPACT 1061

1001135

$349.00

Dual Ear

No

Yes

Softphone/PC and mobile devices

Optimized for UC. Certified for Google Meet

IMPACT 1060T ANC

1001136

$389.00

Dual Ear

Yes

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Microsoft Teams

IMPACT 1030T

1001137

$289.00

Single Ear

No

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Microsoft Teams

IMPACT 1060T

1001138

$299.00

Dual Ear

No

No

Softphone/PC and mobile devices

Optimized for UC. Certified for Microsoft Teams

IMPACT 1061T ANC

1001171

$429.00

Dual Ear

Yes

Yes

Softphone/PC and mobile devices

Optimized for UC. Certified for Microsoft Teams

IMPACT 1061T

1001173

$349.00

Dual Ear

No

Yes

Softphone/PC and mobile devices

Optimized for UC. Certified for Microsoft Teams

 

User Experience and Practical Applications

Discovering the EPOS Impact 1000 Series

In my testing, the EPOS Impact 1000 consistently delivered unparalleled noise cancellation in its microphone. This makes these headsets a top choice for professionals in noisy environments or those who demand the highest quality of voice transmission. In this video, “Is This the Best Headset Mic I’ve Ever Tested? EPOS Impact 1000 Mic Test!”, I include product information and several demonstrations, including a wireless range test and mic tests in multiple environments, including a coffee shop, at a rest area, with a riding lawn mower running in the background and more! Check it out!

YouTube player

Conclusion

The EPOS Impact 1000 Series is not just another set of professional headsets; it’s a game-changer in business communication. With the best noise-canceling mic I’ve tested so far, these headsets are a must-have for any professional prioritizing clear, uninterrupted communication in any work environment.

Contact an Authorized EPOS Reseller like Call One, Inc. to learn more about EPOS audio and video solutions for your organization.

Call One, Inc. is a nationally certified women’s business enterprise and woman-owned small business headquartered in Cape Canaveral, FL.  We are B2B and provide professional-grade audio and video solutions for personal and team workspaces. We believe in the fundamental principle that people do business with people. Our passion is to help people do their business better by simplifying access to business communications and collaboration technology.

Discovering the EPOS Impact 1000 Series

Additional Resources:

– Dive deeper into my headset tests and comparisons:

– For more details or to purchase, visit the EPOS website: https://www.eposaudio.com/en/us/enterprise/products/impact-1000

Audio Video Devices 2022

Audio and Video Device Highlights for First Half of 2022 

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Device manufacturers have created solutions to support work from anywhere. We have seen several new audio and video devices for business this first half of 2022 and shared several via our YouTube Channel. In this blog, we share some highlights! 

January 2022 

Konftel Personal Video Kit

February 2022

Audio and Video Device

March/April 2022

  • Enterprise Connect 2022 Video Playlist – This playlist features videos from the Enterprise Connect Expo Hall Floor. We focused on audio and video device brands that are compatible with all the leading enterprise communications and collaboration platforms including Microsoft Teams, Zoom, Cisco Webex, RingCentral, 8×8, GoTo, and more! We film at the booths of AVer, Biamp, DTEN, EPOS, Jabra, Konftel, Logitech, Neat, Poly, Shokz, Spracht, Targus, and Yealink. We also filmed an onsite mic test comparison video that includes eleven UC Bluetooth headsets from Poly, Jabra, Logitech, EPOS, Yealink and Shokz. 

May 2022

ADAPT 660 Lifestyle Office Headset Solutions Audio and Video Device
EPOS Adapt 660
Audio and Video Device
  • EPOS Adapt 660 AMC vs Adapt 660 (And Adapt 661) – EPOS introduced the stylish EPOS x Aston Martin F1™ Team co-branded headset. Powered by EPOS AI™ for crystal clear communication, the headset has adaptive ANC, superior stereo sound and microphones enhanced by machine learning. This is uncompromised audio for those who live life in the fast lane. How does the Adapt 660 AMC compare with the EPOS Adapt 660 and 661? 
  • Samsung Galaxy Ecosystem | Galaxy Book Pro 360 + Galaxy S22 + Galaxy Tab S8 + Galaxy Buds Pro – I share how you can increase productivity in a Windows and Android environment by utilizing Second Screen and Phone Link with the Samsung Galaxy Book Pro 360, Galaxy S22, Galaxy Tab S8 and 43” CJ890 Ultra-wide Curved Monitor. 
  • Logitech Zone True Wireless Earbuds | Certified for Microsoft Teams, Zoom, Google – Stay focused and in the zone with Zone True Wireless Bluetooth® earbuds. The certified noise-canceling mics, hybrid ANC, and immersive sound are ideal for collaboration in busy workspaces without compromising quality, productivity, or creativity. This video provides an overview of the specifications, microphone, and wireless range tests. 
  • Jabra PanaCast Meet Anywhere Bundles | Unboxing and Overview – Jabra has created four Jabra PanaCast Meet Anywhere Bundles to support Hybrid working and work from anywhere! They have combined all the necessary components and packed them in a convenient Travel Case. The versatile Jabra PanaCast camera allows you to adjust the Orientation, Field of View, Intelligent Zoom, and Image Quality (Brightness, Contrast, Saturation, Sharpness, White Balance) all from Jabra Direct. The Jabra Speak 750 is a compact premium speakerphone with two-way full duplex so both sides can hear and be heard clearly, for natural communication even when you’re all in different places. With a dedicated Microsoft Teams button to instantly connect you to your meeting, and a plug-and-play connection for all leading Unified Communication platforms, including Zoom, Google Meet, and more, it offers a seamless meeting experience with fast and powerful communication, anytime and anywhere. The plus (+) bundles include a Table Stand and a set of cable management clips to provide a clean look. 

June 2022

Audio and Video Device
Audio and Video Device
JPL Convey Speakerphone
  • JPL Convey Speakerphone | Overview, Speaker, and Mic Tests – The new JPL Convey is ideal for anyone wanting to talk and listen hands-free when using a softphone. The high-quality speaker is loud enough for everyone around the table to hear. Perfect for team briefings and pitches to clients. The JPL Convey is perfect for any small office or meeting room with up to 4 people. 
  • Logitech Logi Dock | Overview and Demo – The Logitech Logi Dock is an absolute game changer and has established a new category of devices. It is a docking station with meeting controls and enterprise-quality audio that simplifies personal workspaces and improves the work-from-home experience. In this video, I provide an overview and several demos, including speaker output level, how you can quickly join Google Meet, Zoom, Microsoft Teams and Webex meetings from the LogiTune app and Logi Dock, and mic and camera mute features! 
  • JPL Agora | Overview and Demo Video – The JPL Agora is a 4K Ultra HD Intelligent All-In-One Video Sound Bar with Intelligent Zoom. This simple plug-and-play video sound bar allows you to video enable focus rooms, huddle, small, and medium meeting rooms. Designed with a fully adjustable mount, the JPL Agora can be placed above a computer monitor, on a desktop, or on a wall. The JPL Agora video sound bar is simple to connect using the included USB and power cable. The USB cable offers USB-A and USB-C connectors, allowing them to connect to either USB-A or USB-C devices. The JPL Agora is designed with JPL’s plug-and-play software last approach. No software or downloads are needed on installation, and it works with all leading UC and collaboration platforms, including Microsoft Teams, Zoom, Google Meet, and Webex. 
Audio and Video Device

Many organizations are still deciding whether to return to the office, remain remote, or adopt a hybrid work model. Fortunately, there is no shortage of audio and video solutions to maintain communication and collaboration with team members, clients, and partners.  

An Authorized Reseller like Call One, Inc. can provide pre-and post-sales support and is a nationally certified Women’s Business Enterprise (WBE) and Woman-Owned Small Business (WOSB), supporting your Supplier Diversity initiatives. How can we help?  

Personal Audio and Video Devices for Hybrid Work in 2022 

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Today hybrid work means working from anywhere. The goal of business and IT leaders is to ensure their teams have a consistent experience whether they are working from home, their corporate offices, or from wherever they choose to work. Professional-grade audio and video devices can aid in providing a consistent experience.  

Audio Video Hybrid Work
Audio Video Hybrid Work

Here is a list of factors business and IT leaders need to consider when selecting personal audio and video devices for their employees.  

Workstyles / Personas 

There are several roles or personas within an organization with different communication needs. Poly has studied workstyle evolution for nearly a decade and identified six distinct work styles, or personas, making up 92% of a typical enterprise: Office Communicator, Office Collaborator, Remote Collaborator, Flexible Worker, Road Warrior, and Connected Executive. Each persona uses a different set of communications tools. Take a look at the Get To Know Your Workforce – Personas Overview.

Audio Video Hybrid Work
Logitech Zone

Connectivity 

Each persona utilizes different communications tools depending on their role and environment. They may need connectivity to a desk phone, computer, mobile device, or a combination. Audio devices have a wide range of connectivity options to support whatever connectivity combination your team needs. For example, teams returning to the office may require connectivity to desk phones and computers. Employees working from home may require connectivity to a laptop and mobile phone. Hybrid team members may need an audio device that supports connectivity to phones, computers, mobile devices and can easily transport between work locations.  

Audio Video Hybrid Work
Audio Video Hybrid Work

Platform 

Leading device manufacturers like Poly, Jabra, EPOS, Yealink, and others offer compatible solutions for all major platforms, including Zoom, Teams, and Webex. Some platforms like Microsoft have developed a peripherals certification program to ensure USB peripherals (such as headsets, speakerphones, webcams, and monitors) offer rich audio or video quality, are plug-and-play, and provide an excellent experience for end-users and administrators. An authorized partner can help with compatibility and identifying which variants are best for your business. Contact us! 

Environment 

Work environments can range from corporate offices, third spaces, home offices, remote locations, or on-the-go! Noise levels will vary. Today workers can experience noise from noisy open offices, traffic, construction, lawnmowers, blenders, children, barking dogs, and more! Knowing your team members’ work environments is essential when selecting devices. Battery life may be a factor if they are somewhere without access to an electrical outlet. Video calls and meetings have become standard during the past two years. When it comes to video, good enough is no longer acceptable. Video quality expectations have increased. Multiple personal and group video conferencing solutions offer high-quality audio and video for more engaging and productive meetings. Take a look at these desktop video solutions from Cisco, Huddly, Jabra, JPL, Konftel, Logitech, Poly, Yealink, and more! 

Webcams for business

Fixed / Portable 

Hybrid work has made it necessary to transport devices between work locations. The Targus 2 Office Antimicrobial Backpack is made to fit laptops between 15 to 17.3 inches, a full-sized keyboard, and whatever you need to carry! Headsets include carrying cases made of different materials depending on the brand and model. The cases are designed to hold your headset, cables, and dongle. The Jabra PanaCast 20 and the Huddly ONE Work From Anywhere Kit are two cameras that include a travel case to contain the camera and the cable for secure storage during travel.   

Audio Video Hybrid Work
Audio Video Hybrid Work

One Size Does NOT Fit All 

There are multiple roles within an organization with varying levels of communication and collaboration internally and externally. A person who seldom takes or makes calls will need a different audio device than someone with a call-intensive role. The same is true for video. Some positions require being on video presenting and sharing content regularly, while some only join weekly or once a month. The point is, one size does NOT fit all. Business and IT leaders need to consider the above topics when developing standards.  

New Device Standards 

The global pandemic has forever changed how, when, and where work is done. Gone are the days of controlled office environments. Organizations need new audio and video device standards. The good news is there is no shortage of options. Leading device manufacturers like Jabra, EPOS, Logitech, JPL, Poly, Yealink, and more have a broad range of solutions to support hybrid and remote work. They are also developing new solutions in response to this new normal of work from anywhere.  

An Authorized Reseller like Call One, Inc., with over 35 years of experience and a focus on personal and group audio and video solutions, is a great choice to help you develop device standards. To help people and businesses make more informed purchasing decisions, they test most audio and video devices and share them via their YouTube Channel. Call One, Inc. also provides pre and post-sales support and can ship to commercial and residential locations anywhere in the United States. We specialize in supporting mid-market to large enterprises and are a nationally certified Women’s Business Enterprise. Contact us to learn how we can help.  

USB DECT Dongles for Hybrid Work

USB DECT Dongles for Hybrid Work

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Organizations choose wireless headsets for many reasons, including increasing productivity by allowing employees to be hands-free and mobile. Bluetooth and DECT are the most prevalent wireless technologies and operating frequencies in professional-grade headsets. Industries and organizations that share sensitive or private information over voice calls typically opt for DECT wireless headsets due to their increased security. Click here to see a complete list of professional-grade Bluetooth and DECT wireless headsets! 

Depending on the brand and model, DECT Wireless Headsets usually include a base station that provides connectivity options to desk phones, computers, mobile devices, or combinations. These solutions typically use cables to connect to a desk phone, computer, and AC power. These were great pre-pandemic solutions as most worked in an office with most of their equipment fixed at a workstation.  

  • Yealink WH66 Teams
  • Wireless Headsets EPOS SD

The Challenge 

The pandemic has shifted where and how people work. Hybrid and remote work models have increased dramatically. The benefits of DECT wireless headsets are substantial; however, their portability is not. It’s not practical to disconnect the cables, AC power, base, and headset to pack up and transport between work locations.  

The Solutions 

Fortunately, there are a few solutions.  

Good 

Use DECT Wireless headset as a corded USB audio device. Some DECT wireless headset models support using it as a corded USB headset. This is a good option that allows employees to use their existing equipment in the office and remote workspace with their laptops. While this is an excellent money-saving option, you lose the critical benefit of being wireless. If you have grown accustomed to a wireless headset and then need to go corded, there is a bit of a learning curve. When I’m testing corded headsets, I sometimes forget and try to get up and walk away and am quickly reminded I’m tethered to my laptop. The Jabra Engage 65 and 75 support this option. You can use the included Jabra USB-A Cable – 14201-26 or purchase a spare cable to keep at home.  

Jabra USB-A Cable

Better 

EPOS Impact SDW D1 USB DECT Dongle

USB DECT Dongles. This is not a new option. Poly (formerly Plantronics) introduced the D100 years ago with their Savi 400 Series. The latest, smaller D200 DECT Wireless Savi Adapter is available in USB-A, USB-C, and UC and Microsoft variants. The D200 DECT dongle will work with Poly Savi 8200 UC Series headsets. EPOS recently introduced the EPOS Impact SDW D1 USB DECT Dongle that works with the EPOS Impact SDW 5000 Series. It’s currently only available in USB-A. EPOS introduced three new SDW 5000 Series models designed for hybrid and remote work and include the SDW 5000 headset of choice, the dongle, charging cable, and carry case.  

EPOS Impact SDW 5000 Headset + DECT Dongle Portable Models 

D200 USB DECT Dongles 

  • D200-USB-C
  • D200-USB-A MOC-DECT-6.0
  • D200-USB-A
  • D200-USB-C MOC-DECT-6.0

Best 

Complete setups at each location is the best solution; however, budgets may not support this option. A setup at each location is optimal and relieves the worry about transporting equipment to and fro and potentially forgetting an item or breaking something in transit. I am fortunate enough to have solid setups in my dedicated home and corporate office. I have monitors, docking stations, webcams, audio devices, and other peripherals, making it highly convenient for hybrid work. The only thing I haul is my laptop.  

Audio is critical 

Whichever solution you choose, audio is critical in business communication. Ensure your team members have high-quality, purpose-built audio solutions designed for UC and Collaboration platforms. Do not fall into the trap of ordering inexpensive audio devices to help check a box on your to-do list. Engage a subject matter expert who can walk you through the various solutions that align with your organization’s needs and budget.  

Call One, Inc. is an authorized reseller of professional headsets by Jabra, Poly, EPOS, JPL, Logitech, Yealink, Cisco, Shokz, and more. How can we help?  

Consumer vs Business Headsets

Consumer vs. Business Headsets

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I strongly recommend you utilize professional, business-grade headsets versus consumer models when using UC platforms from Zoom, Microsoft, Cisco, RingCentral, 8×8, etc. This recommendation extends to all personal and group audio and video devices, but I will focus on headsets to keep it short. 

Consumer vs. Business Headsets
Young modern woman having Video Conference at home

I have tested leading consumer headset models, including the Apple AirPods, AfterShokz Opencomm, Sony WH-1000XM4, Microsoft Surface Headphones 2, Bose QuietComfort 45, and others. (Click on the hyperlinks to watch the test videos) 

Many of the models I listed will pair and provide an audio path. Over time, I experienced instability with the Bluetooth connection, mainly with the transmit/input audio. Most consumer Bluetooth headsets are designed primarily for listen-only. And I can’t lie, some of them sound fantastic! Especially the Sony WH-1000XM4 and Bose QuietComfort 45. The other challenge is the lack of call control. Meaning, you can’t answer/end calls from the headset. You must use your mouse. And in some cases, I had challenges muting the microphone. Other times, I experienced being able to hear but not be heard and vice versa when in various UC platform calls and meetings. 

These consumer models can be incredibly frustrating for the IT teams that have to manage the Help Desk Tickets for these consumer headset issues. 

Consumer vs. Business Headsets

Business headset models are compatible, optimized, and certified to work across all the major communications and collaboration platforms used in business. Leading brands like Jabra, Poly, Logitech, EPOS, and Yealink work closely with the platform providers to develop headsets that function and perform optimally in their environments.  

Organizations should develop new audio and video device standards to support this new normal of hybrid work, remote work, work from home, and work from anywhere. Certified headsets meet a broad range of requirements set forth by the platform providers like Microsoft to provide the best possible end-user and administrator experience. One of the first questions asked when seeking help from Microsoft is whether or not you are using a certified device. Contact us! We can help your business select the appropriate headsets.  

In a previous blog post, Devices Make the Experience; I shared these critical differences between consumer and business devices:  

  • Engineered for different uses 
  • Sound quality 
  • Call quality 
  • Connectivity 
  • Packaging 
  • Warranty 
  • Pre-sales Support 
  • Global Support 
  • Ongoing Commitment 
  • Incentives 
  • Device Management Software

A frequently asked question is, ‘Why do I need a USB Dongle?’ I answer the question in this blog and video. The dongle is a crucial difference between consumer and business Bluetooth headsets for use with a computer. For example, Microsoft has the Microsoft Surface Headphones 2, which is their consumer model. The Microsoft Surface Headphones 2+ is their business model certified for Microsoft Teams and includes the Microsoft Surface USB Link. Watch this video playlist comparing the Microsoft Surface Headphones 2 and Surface Headphones 2+.  

The last thing to note is where you buy these devices matters. In my blog, Why buy Certified Devices from Authorized Resellers, I share the potential risks of buying through unauthorized sources. It’s best to go through an Authorized Reseller in your region. Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Authorized Resellers undergo extensive education, training, and certification to meet the manufacturers’ requirements to position the appropriate solutions based on your organization’s use case.  

In today’s “work from anywhere” landscape, the headset needs will vary. Contact us! Call One, Inc., and its partners can help identify headsets that align best with your team members’ work style and workspace.  

EHS Cable Wireless Headsets

What is an EHS Cable for Wireless Headsets?

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What is an EHS Cable? 

An EHS (Electronic Hook Switch) cable is a solution that connects a DECT wireless headset base and a desk phone. The EHS cable enables remote answer and end call function from the headset. The ability to answer and end calls directly from your headset while at or away from your workstation is a highly beneficial function and a primary reason for getting a wireless headset.  

EHS Cables for Wireless Headsets

Jabra, Poly, EPOS, and JPL have a wide range of wireless headsets and EHS cables to support multiple desk phone brands and models. Contact us! A trained team member from an Authorized Reseller like Call One, Inc. can help. EHS Cables are NOT included with the purchase of a wireless headset due to the various combinations of wireless headsets and desk phones.  

EHS Cables by Brand: 

EHS Cables for Wireless Headsets
EPOS CEHS SH 01

Not all phones support EHS Cables 

Before you get excited at the prospect of wireless freedom, you will enjoy using a wireless headset and EHS cable; make sure your phone supports it. Not all phones support EHS Cables. Contact an Authorized Reseller to check compatibility. Additionally, they can help identify alternatives like a handset lifter.  

Handset Lifters:

Poly hl10 EHS Cables for Wireless Headsets
Poly HL10

Check Compatibility 

Online compatibility guides are available. However, they may be challenging to navigate and understand if you are not familiar with them. It’s best to contact a subject matter expert to help you select the correct, compatible wireless headsets and EHS cables for your environment. There are hundreds of brands and thousands of individual phone models. You must know the desk phone brand and model whether you check compatibility on your own or contact an expert to help.  

Online Compatibility Guides 

Can EHS Cables be used with other devices? 

Poly and Jabra have developed audio adapters that provide multi-connectivity to corded USB headsets and Bluetooth headsets with the appropriate dongle. The Jabra link 950 and Poly MDA220 adapters connect compatible USB headsets to a desk phone and computer. These adapters can use select, compatible EHS cables to support remote answer/end call functions. It’s best to contact a subject matter expert or the manufacturer directly to check compatibility.  

Multi-Connectivity Adapters 

EHS Cables for Wireless Headsets
EHS Cables for Wireless Headsets

Conclusion 

EHS Cables provide the beneficial function of remote call control. The challenge is that not all phones support EHS cables, so it’s important to check compatibility online or contact a subject matter expert who can help you select the right solutions for your use case. Call One, Inc. is a Nationally Certified Women’s Business Enterprise (WBENC) and an Authorized Reseller of Jabra, JPL, EPOS, and Poly. We have over three decades of knowledge and experience and are happy to support you.  

Manufacturer Support 

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Device Management Software Panal

Device Management Software Panel Discussion

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The global pandemic accelerated many organizations’ transition to remote work models. Heading into our second year of living in a continued state of uncertainty, organizations have made significant changes to how their employees communicate and collaborate. Cloud-based communications are being adopted and used. Business and IT leaders are developing new audio and video device standards to support the new normal of hybrid work or permanent remote work models.

The Challenge

How do organizations deploy, monitor, and manage devices for a dispersed workforce? How do organizations know if their employees are utilizing approved devices? How can IT teams better support a remote workforce and mitigate potential issues and reduce help desk ticket submissions?

The Solution

Device Management Software. The leading device manufacturers have developed device management software that is free or as a paid subscription. They also offer different delivery methods.

Poly Lens

The Panelists:

The Questions:

  • Please provide a brief overview of your solution and share a real-world example of how it has benefited a client.
  • What’s the difference between enterprise and individual desktop software? Do they need both?
  • One of the objections IT has for not supporting device management software is “security.” Security is certainly a legitimate concern, does your software have built-in security measures? What is your response to IT teams who express security concerns?
  • What do you see in the future for device management software?
Jabra Direct Xpress

Watch the video to hear the complete discussion.

Question #1: Please provide a brief overview of your solution and share a real-world example of how it has benefited a client.

Each panelist provides real-world examples of how device management software has benefited clients.

Marty with Poly shares how their software helped a large school district in southern California deploy tens of thousands of Poly Studio USB devices.

Trevor of Logitech shares how their software helped a large insurance company manage their meeting room devices remotely. This saved time and the need for IT team members to go room to room to ensure the devices were up and running.

Scott of EPOS shares several insurance institutions in Connecticut have been doing a hard phone removal. They utilize their software to ensure that headset firmware is updated and in high turnover scenarios, ensuring they are not repeating headsets.

Tim with Jabra shares how a multinational agriculture company in the Midwest uses their software to mass deploy updates to more than 25,000 devices including USB headsets, DECT wireless headsets, and video devices.

To hear their complete stories, watch the video!

What EPOS is Seeing in This New Normal

Question #2: What’s the difference between enterprise and individual desktop software? Do they need both?

Each partner offers device management software. The software allows IT teams to deploy, monitor, and manage audio and video devices. There are also desktop apps that provide end-users the ability to customize their device experience based on their preferences.

Watch the video to hear from the experts the differences between their enterprise software and the desktop app.

Question #3: One of the objections IT has for not supporting device management software is “security.” Security is certainly a legitimate concern, does your software have built-in security measures? What is your response to IT teams who express security concerns?

Each panelist expresses that security is a concern, and they have developed their software with that in mind. They are more than happy to share their certifications and allow your IT teams to test their software. Some also have white papers on privacy and security they are pleased to share.

Watch the video to hear their complete remarks regarding security and the measures they take.  

Question #4: What do you see in the future for device management software?

Each panelist shares their thoughts on the future of device management software and devices as a whole. Some mention “smarter” people are working that on that.

Watch the video to hear their complete comments.

Conclusion

Almost two years have passed, and we’re all still working and living with the pandemic. It’s safe to say work will never return to a pre-pandemic state. The exciting part is how quickly new work norms have accelerated. EPOS, Jabra, Logitech, and Poly are global leaders for multiple reasons. Key reasons are their ability to service and support customers on a global scale. Additionally, they are constantly innovating and developing new technology and devices to help people do their business better regardless of where they work. Business and IT leaders need to look at these new work norms and develop device standards based on their employees’ work styles and workspaces. If you would like to learn more or set up a proof of concept or pilot with any of these leading partners, contact us! And bring it all together by implementing device management software, so team members are more productive.

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