The Poly (formerly Plantronics) CS510, CS520, and CS530 products are end of life (EOL). The last order date was May 15, 2020 and the last ship date was July 15, 2020 or while supplies last. What replaced the Plantronics CS500 Series? In this blog we look at the Poly Savi 7210, 7220 and Voyager 5200 Office with 1-way base! The CS540 is still currently an active and available item.
CS510 to the 7210
CS510 Specs:
Enjoy wireless freedom with CS510-XD headset
Stay connected smoothly with a wireless range of 350 ft
Listen to your tape recordings or use them when listening to telephone calls on Skype with these mono sound headset
Listen to your favorite music with this over-the-head design headset
Your voice will be heard loud and clear with the boom microphone
Circumaural design provides optimum comfort and noise isolation
8 hours of talk time
Savi 7210 Specs:
Noise-canceling microphone
Flexible microphone boom
Up to 12 hours of talk time
Built-in audio protection
Universal base
Dedicated mute button
Universal fit headband
Freedom to move: Give workers more flexibility and confidence with up to 120 m/400 ft of range from base
Desk phone compatibility: Compatible with over 800 analog and IP desk phones
DECT™ adaptive power:Optimize range, save power, and maximize office space with a DECT™ adaptive power system that automatically adjusts wireless signal strength based on distance from base
Simple 4-headset conferencing: Make collaboration easier, with conferencing of up to 4 headsets on a single base
Part Number
Model Description
Replaced By
Replacement Part Number
Replacement Model Description
84691-01
CS510,OTH,MON,DECT 6.0,NA
→
213010-01
Savi 7210 Office, S7210 D, OTH, MONO, DECT 6.0, NA
Savi 7220 Office, S7220 D, OTH, BIN, DECT, EU [these are standard non-OEM specific parts]
205729-01
PLANTRONICS DECT HEADSET,CS520,W/BASE
→
213020-02
Savi 7220 Office, S7220 D, OTH, BIN, DECT, EU [these are standard non-OEM specific parts]
84692-11
CS520,W/HL10,OTH,BIN,DECT 6.0,NA
→
N/A
No Replacement
86305-01
CS530,OTE,DECT 6.0,NA
→
212722-01
VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,NA
86305-02
CS530A,OTE,DECT,EU
→
212722-05
VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,EMEA
86305-03
CS530A,OTE,DECT,AUS/NZ
→
212722-08
VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,ROW
86305-11
CS530,OTE,DECT 6.0,NA
→
212722-01
VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,NA
86305-11
CS530,W/HL10,OTE,DECT 6.0,NA
→
N/A
No Replacement
89254-01
PLANTRONICS DECT HEADSET,CS530,W/BASE
→
212722-05
VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,EMEA
Want to see the full Plantronics comparison and what replaced Plantronics CS500 Series? Check out our latest video below where we break down each replacement. If you have any questions about these products, please feel free to reach out to our sales reps at; 1-800-749-3160, contact us or email us at sales@calloneonline.com
https://calloneinc.com/wp-content/uploads/2021/01/CS500.jpg6751200Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-01-20 15:27:542021-01-20 15:27:58What Replaced the Plantronics CS510, CS520 and CS530?
This is a frequently asked question on our channel so we decided to reach out to Jabra, Poly and EPOS for their response. While you can pair your headset directly to your PC or Mac, the primary reason to use a dongle is call control. Using the pre-paired dongle will support the headset user the ability to answer and end calls via headset controls vs platform GUI. Other reasons to use a USB dongle versus pairing headset to Bluetooth are improved audio quality, increased roaming range, and overall user experience.
Integration with computer softphone and software support with Jabra Direct Full integration between a Jabra device and a computer softphone usually works only when combined with a Jabra Link Bluetooth adapter. Connecting to a computer without a Jabra Link Bluetooth adapter may provide audio capability in the device but not call control for answering and ending calls.
Bluetooth range Jabra devices obtain the best possible range when they are used with a Jabra Link Bluetooth adapter and not the built-in Bluetooth in a computer. Bluetooth performance of a computer is usually limited to a range of 2-5 meters/ 6-50 feet in a typical office environment.
Factory pairing and installation The Jabra Link Bluetooth adapter and Jabra device come pre-paired in the box. The Jabra Link Bluetooth adapter supports plug-and-play functionality, without needing to install separate software drivers on the computer.
Identification as a soundcard When pairing with the Jabra Link Bluetooth adapter, the device is identified by the computer operating system as a soundcard and can be used for all audio purposes. If a device is paired with the built-in Bluetooth of a computer, the device is usually recognized by the computer as a headset and can only be used for communication purposes.
Poly
Why are BT600 USB bluetooth adapters needed vs. pairing the headset directly to the PC/MAC?
Poly Bluetooth UC devices are full-featured and designed for optimal user experience. To fully benefit from the advanced functionality and have the most reliable audio experience, it is required that the headset is paired via the BT600 USB Bluetooth adapter versus paired directly to the PC/MAC. Poly provides function and additional benefits through the BT600 USB adapter in the following ways:
PC/MAC Bluetooth systems can vary widely in design and capability. By providing a BT600 USB Bluetooth adapter, Poly can ensure a better experience because we control both ends of the wireless connection
The BT600 USB Bluetooth adapter functions as an audio processor, which assures the best audio experience through wideband audio support—providing the highest voice quality. If connected directly to the PC/MAC, wideband audio is not possible
Without the BT600 USB adapter, PC/MAC Bluetooth systems do not typically provide capability to use the call control from the headset. Calls must be managed from the PC/MAC GUI and the buttons on the headset do not function. This eliminates mobility and provides a poor user experience
The BT600 USB Bluetooth adapter supports Poly software which provides advanced features, customization, as well as firmware upgrade capability
PC/MACs typically do not support all the required Bluetooth profiles or may assign the wrong Bluetooth profile to an application. The result can be poor audio quality, loss of audio on microphone or earphone, and inconsistent operation
The BT600 USB Bluetooth adapters enumerates to the computer as an audio device and therefore cannot act as a USB storage device. That being said, BT600 adapters cannot be used to access data on the PC/MAC
EPOS | Sennheiser
It’s the same reason for us, along with being the key to Microsoft Certification. Both the headset and dongle together is what certifies the device for use with Teams, or Skype for users still using SFB. Using the dongle will give you improved audio performance and connectivity performance as opposed to pairing native to the machine which the BT chipset can vary and may not handle audio as well as other machines etc. This is why we recommend it for most users.
Summary
As you can see, through all three partners, they have similar options on using a USB Dongle versus pairing headset to Bluetooth. Having a USB dongle is critical for having a better sound, connection, and overall better experience. Want to learn more? Check out our latest video:
https://calloneinc.com/wp-content/uploads/2021/01/Dongle-Blog-graphic-V4.jpg10691900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-01-14 16:25:402021-01-14 16:25:43Why Do I Need a USB Dongle vs Pairing the Headset Directly to a Computer?
When we perform headset mic tests, we have been including decibel readings to show decibel levels in the background. That may mean absolutely nothing to some so we created this blog to explain the various decibel levels. We are in no way experts in this field, however per the multiple online resources here is a general outline of decibel level ranges.
What Exactly Is A Decibel?
By Definition:
A unit used to measure the intensity of a sound or the power level of an electrical signal by comparing it with a given level on a logarithmic scale.
Sounds a little confusing, right? In a simpler term; a decibel is a way of measuring how loud something is. For example, a buzzing mosquito may be 15 decibels, where as a jet engine would be 150 decibels. Scientist have confirmed that anything louder than 85dB (decibels) is harmful to your hearing. Check out the chart below. Source
So What Do Decibels Have to Do With Our Mic Tests?
When we test headsets, we use a standard television as a noise source. On average, a normal television volume reading is around 60 decibels. Some headsets are able to drown out this background audio while others can not. So what happens when you bump the TV up to max volume? The decibel reading for that is just under 85, right around 70-80dB. Every headset we have tested thus far has not been able to drown out a reading that high. Maybe someday? We will see!
Check out the latest video where our very own, Danny Hayasaka, takes a deep dive into decibel level reading when testing headsets. Check out and subscribe to our YouTube Channel for similar videos.
https://calloneinc.com/wp-content/uploads/2021/01/Decibel_Blog-header-v2.jpg9561700Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-01-12 15:23:032021-01-13 14:51:06What’s the Decibel Level When We Test Headsets?
On December 17th, 2020 a Jabra Direct and software update was released that would drastically change the layout of their famed; Jabra Direct Software.Not only did they update their software, they went ahead and updated the hardware for their Evolve2 85 series to 1.3.8. What exactly did they change? Stick around and read this blog. Also, check out our latest video below covering this topic.
Update Notes
Jabra Evolve2 85
Details
Updated: improved performance of earcup microphones
Updated: improved handling of play/pause media
Updated: improved sidetone level and response
Updated: improved HearThrough level and response
Performance and stability improvements
Jabra Direct Software
Windows: 5.0.17635; macOS: 5.0.17635 Details
Updated: user experience is enhanced with new UI
Updated: added support for macOS 11.x/Big Sur* and Apple M1 Chip**
Fixed: during a firmware update the first option in the language list was not preselected
Performance and stability improvements
Pre Update Look
Post Update Look
After Research and Testing
For starters, the Jabra Direct Softwaretook a complete over haul on the previous version. The layout, color, and aesthetic is much more user friendly and pleasing to the eye (see image above). Navigation and features have greatly improved, and yes, it’s 100% free! You can download the software here depending on your operating system: Jabra Direct Windows: 5.0.17635 or Jabra Direct macOS: 5.0.17635.
As for the Jabra Evolve2 85, the biggest claim was the microphone improvement. In our test we found that the difference between the pre update and post update was virtually non-existent. Otherwise, all other patches ( improved performance of earcup microphones, handling of play/pause media, improved sidetone level and response, HearThrough level response, and stability improvements) was noticeably better.
Want to hear for yourself? Check out our latest video below where we cover the new Jabra Direct and software update for the Evolve2 85 to the 1.3.8 update. Feel free to reach out to our reps with questions you may have regarding Jabra at 1-800-749-3160 or contact us for any additional questions. Thanks for reading!
https://calloneinc.com/wp-content/uploads/2021/01/Jabra-Direct-update-blog-header.jpg11001956Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-01-08 14:41:212021-01-08 14:41:25Jabra Direct Software and Evolve2 85 Firmware Updates!
Many companies are making the shift to modern agile work environments such as Office Hoteling to improve workplace productivity, collaboration and employee experience while reducing real estate and operating costs. When implementing these hybrid work environments, it’s critical to simplify the process of booking workspaces, locating staff, and analyzing desk usage data. With that said we’re proud to present the Embrava Desk Sign designed for the modern work Office.
So, What Exactly Is The Embrava Desk Sign?
Social Distancing
Allows company/facility managers to disable and enable desks on demand so they can keep employees at a safe distance. Desks can be brought back online progressively with one-click once restrictions start to ease.
Awaiting Clean
You can no implement a desk cleaning protocol with the Embrava Desk Sign. Desks can be automatically disabled after employee use and easily enabled again once cleaned, and confirmed, by having the cleaner tap their badge on the device.
Contact Tracing
When enabled, the Desk Sign can capture who sat where and when. In the event an employee tests positive for COVID-19, our solution can help identify which workspaces were used by that employee and which colleagues may have come into contact with them so the appropriate actions can be undertaken. The Desk Sign will automatically display a users name and update your wayfinding/location services as soon as an employee checks into a workspace allowing users to easily find and identify each other as they move around an agile work environment.
In Conclusion
The Embrava Desk Sign is a simple to use, easy learning, business solution. It’s a safe way for your facility to return to office. Want to try it for you and your company? You can contact us to start a POC / pilot. If you want to learn more about this great solution, check out our most recent video below and head over to our YouTube Channel and subscribe for more videos like this. Thanks for tuning in!
Logitech made some updates to their Zone Wireless and Wired headsets. In our latest post, we tell you about them and include mic and wireless range tests! Some key improvements made include: Zone Wired/Wireless are now Microsoft Teams Certified and include dedicated Microsoft Teams button (was Skype for Business certified before). Zone Wireless also has USB-A to USB-C dongle adapter in the box. The Zone Wireless Charging port is now upgraded from micro-USB to USB-C connectivity. Logitech has also now made it easier to change earpads for the Zone Wireless.
Logitech Zone Wired
Features
Open Office-certified : Noise-canceling dual mic technology that accurately suppresses distracting sounds as close as 60 cm away
Plug-and-play reliability: In-line controls keep call and music functions handy as USB-C and USB-A adapter (included adapter is USB-A male to USB-C female) ensuring plug-and-play compatibility.
Logitech Zone Wireless
Features
Wireless Bluetooth headset designed to control your acoustic environment and get stuff done in open workspaces
Open workspaces are great for collaboration, but not so great when the conversations around you make it hard to concentrate. With active noise cancellation that substantially reduces unwanted ambient sound, a Zone Wireless headset can help you focus on the task at hand and get more stuff done. Think of it as a personal portal to acoustic serenity amidst a sea of otherwise distracting noise. Same workspace, but with a sound experience that you control.
Treat yourself to immersive sound when listening to music. Logitech audio engineers have been fine-tuning headset audio for decades, and the results are amazingly clear as you experience your playlist with Zone Wireless. When it’s time for a phone chat or conference call, the noise-canceling mic ensures that your voice is heard on the other end of a call—not the noise around you. Of course, the sound quality of your meetings is equally amazing.
Performance
When Comparing these two headsets, there is a clear audio difference between the Zone Wired and Zone Wireless. The Logitech Zone Wired (currently) has an MSRP of $129, and surprising, has a much better sound than the $229 Zone Wireless. Want to see how they compare? Check out the video:
https://calloneinc.com/wp-content/uploads/2020/02/Logitech-zonewireless-brio-lifestyle.jpg523930Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2021-01-05 13:20:262021-01-05 13:20:28Logitech Zone | Wireless & Wired Headsets | A Noise Canceling Mic Comparison
This has been a highly requested topic; what is the difference between Jabra Evolve2 65 and Evolve 75? Which one is better? We answer those questions in this video and do a quick side by side mic test! Both units are UC and Microsoft Teams certified. Both offer connectivity to PC and mobile device. Both can be used via corded USB cable if you forget to charge! Before we dive into the video, lets take a look at the Jabra Evolve75 ans Evolve2 65 and what they feature.
Jabra Evolve 75
Features
World-class speakers and HD voice for crystal-clear calls and music
Superior ANC and integrated busylight to reduce noise and interruptions and increase productivity
Dual Bluetooth® connectivity to two devices at the same time for calls and music and wireless range of up to 100ft/30m from your connected device
Give your concentration an added boost with the Evolve 75. If you spend a lot of time walking the corridors, the noise-isolating design of the Evolve 75 makes it a great choice, and the added boost from Active Noise Cancellation (ANC) allows you to really focus when you need to. Stop interruptions before they happen with a built-in busylight that acts as a do-not-disturb signal to your colleagues, letting them know when you’re too busy to chat. The light comes on automatically when you’re on a call, or you can also enable it manually when you’re trying to concentrate.
The Evolve 75 provides crystal-clear calls wherever you are. Professional-grade microphones and a boom arm give all of your calls over multiple UC platforms including Zoom, Microsoft Teams, Cisco and 8×8 a competitive edge with crystal-clear incoming and outgoing audio – whether you’re sitting at your desk, walking between meetings, or grabbing half an hour in a break-out room – compatibility with multiple UC platforms keeps you truly flexible.
The battery in the Evolve 75 gives you all-day freedom, and then some. With up to 18 hours of talk time, you can roam as much as you like, without ever needing to worry about running out of battery in the middle of a call. And with the optional charging stand, your headset is always fully charged and ready for the day. Be available from anywhere with dual Bluetooth connectivity that allows you to connect your headset simultaneously to both your computer and your smartphone, so wherever you wander, you don’t have to worry about missing that all-important call.
Jabra Evolve2 65
Features
Binaural Wireless Headset with charging stand and USB-A dongle
Noise-isolating design
Up to 37 hours battery life
On-ear wearing style
3-microphone call technology
Microsoft Teams Version
Jabra Evolve2 65 can give you better calls for seamless collaboration everywhere. Jabra has made the incredible call performance of our world-leading Evolve series even better, with an advanced digital chipset that’s three times more powerful and three strategically placed professional microphones, filtering out 23% more background conversation noise from your calls. Since the Evolve2 65 is UC-certified, collaborating is easy and everyone is happy, with both their Unified Communications (UC) platform and their headset. The headset works with all leading UC platforms and is optimized for Zoom for truly seamless communication. Evolve2 65 also has an MS variant, which makes it Microsoft Teams-certified with a dedicated Teams button.
Being that the Evolve2 65 features bigger speakers, a better chipset, and brilliant audio; you’ll never miss a thing, thanks to powerful leak-tolerant 40mm speakers and Jabra’s most advanced digital chipset ever, delivering outstanding audio that always keeps you in the loop wherever you’re working from. The Evolve2 65 also brings in noise isolation like never before. When you put on your Evolve2 65, feel the noise around you instantly fade, wherever you happen to be working from. Memory foam oval ear cushions and pioneering new angled design cancels 48% more of the noise around you.
The Jabra Evolve75 and Evolve2 65 both feature a busylight, but it’s improved here on the Evolve2 65, which also helps you zone in and focus whether distance learning or working remotely. The new and improved busylight on the Evolve2 65 is four times more visible, allowing you to be seen from every angle, for even fewer interruptions. So, wherever you need to work from today, at least you know you can work in peace. The Evolve2 65 is enhanced for all-day comfort. With soft leatherette ear cushions and a lightweight, flexible design, the headset is engineered to be comfortable enough to wear all day – from the first call of the day, to the last run-through with your boss before tomorrow’s presentation.
Taking it to the test!
Now that you’re up to speed, lets talk about the test. There are a ton of similarities and differences between these two headsets, but which one comes out on top, the Jabra Evolve75 or Evolve2 65? Their output is nearly identical but choosing which one is based solely on your use case. Are you looking for more comfort? Go with the Evolve2 65. Do you want active noise canceling? Go with the Evolve 75. If you need more information on these products click the link below. This video should help you narrow down your decision:
https://calloneinc.com/wp-content/uploads/2020/12/Jabra_Day7.jpg6801209Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2020-12-20 10:09:202020-12-20 10:16:2912 Days of Call One | Day Seven | Jabra Evolve 75 vs Evolve2 65
The EPOS Adapt Presence UC Grey is a Bluetooth headset with BT800 USB dongle designed for connectivity to computer and mobile device. This headset can be used in the office, while working from home, or whenever you’re on the go! In this video I put this headset to the test from a home office environment.
Before we hop into the video, lets go over the details.
EPOS ADAPT Presence UC:
3 noise-cancelling microphones and filtering technology, benefiting both speaker and listener
Up to 10 hours of narrowband and 8 hours of wideband talk time between charging
For headset, USB dongle and USB charging cable that fits easily into your pocket
The Adapt Presence comes in two variants Presence Grey UC which includes BT800 USB Dongle for PC and mobile connectivity. Then there is the Adapt Presence Grey Business that does NOT include dongle and is designed for pairing to mobile device only. Each option is solely based upon the way you work. What do you need to improve your call quality? Are you looking to travel on the go with it? These are all options to consider when choosing a specific variant.
In our most recent test, we found that the EPOS Adapt Presence UC doesn’t meet up to the established “82 ft”, but hits fairly close to it. If you’re looking to move on the go with it, you’ll need your paired device by your side. As for the microphone and sound quality? It’s very much what you would expect from EPOS. Clear, crisp, sound quality. There was little to no static interference while we used it. It’s a very comfortable, slick, and effective piece of tech at a reasonable price of $199.00 (For the UC version).
Check out our video as a part of our #12DaysofCallOne series. In this video we test, overview, and share opinions about the EPOS Adapt Presence UC. You don’t want to miss this! Continue here for more EPOS | Sennheiser solutions.
https://calloneinc.com/wp-content/uploads/2020/12/Adapt-Presence-lifestyle.jpg491859Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2020-12-15 16:56:042020-12-15 16:56:0612 Days of Call One | Day Two EPOS Adapt Presence UC
With more people working from home as well as the rise of remote learning, the ability for the headset wearer to block out surrounding noise via ANC speakers has become very important. Typically, the best ANC (Active Noise Canceling) comes from headphone style headsets. Additionally, they need to be compatible with leading business collaboration platforms from Microsoft, Zoom, Cisco, Google, and more!
The challenge? When comparing the best headsets, how well do the mics perform in a noisy home office environment?
Product Information
SIMILARITIES AND DIFFERENCES
BOSE 700 UC
EPOS ADAPT 660
JABRA EVOLVE2 85
POLY VOYAGER 8200 UC
UC Certified
✔️
✔️
✔️
✔️
ANC
✔️
✔️
✔️
✔️
Padded Headband
✔️
✔️
✔️
✔️
Bluetooth 5.0
✔️
✔️
✔️
✔️
MSRP
$449
$439
$429
$379
Weight
9oz
8oz
10oz
10.1oz
Battery Life
20hrs
30hrs
37hrs
20hrs
This graph demonstrates the features, pricing, and weight of each headset:
So Which is the Best? Unfortunately, there is no “best headset”. However, there is a best headset for you. What is your use-case? Where are you working? How are you working? If you want more information on choosing the best headset, check out this video we made, highlighting the key points for choosing a headset:
In this video we do our best to nail the information, and get the details, facts and figures out as smooth as possible comparing the best headsets based on microphone audio quality. This is a non-biased review of the Bose Noise Cancelling Headphones 700 UC, EPOS Adapt 660, Jabra Evolve2 85, and Poly Voyager 8200 UC. If you have any questions regarding these items, please, feel free to reach out to us and check out our other videos on Youtube and subscribe. Enjoy the video below!
https://calloneinc.com/wp-content/uploads/2020/11/Headset-blog-banner.jpg8441500Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2024/11/CallOneInc_HDI2.pngDanny Hayasaka2020-11-06 11:15:402020-11-06 11:21:12Comparing The Best Headsets
Not only does the Bose Noise Cancelling Headphones 700 UC along with Bose USB Bluetooth link (USB dongle) work with teams, but also Google Voice, Google Meet, and is compatible with Zoom.
This is a boomless mic headset solution that has an adaptive four-microphone system that isolates your voice from surrounding noise. You can personalize your work environment with 11 levels of noise cancellation, from virtual silence – for times to focus – to open and ambient, so you can hear what’s going on around you. Surprisingly, with phenomenal ANC like this, you get up 20 hours of wireless battery life.
Why Bose?
Now, the world is your conference room. Bose Noise Cancelling Headphones 700 UC equip you for better collaboration in the workplace and beyond: home office, remote, open office, and everywhere in between. An adaptive microphone system helps you turn any space into a meeting place, isolating your voice so you sound like yourself
Bose is dipping their toe into the business world. No longer is Bose strictly a “consumer” product, but now a company that wants their take at a slick, innovative, and don’t forget, wicked good ANC, business headset. We are very excited to see what else Bose has up their sleeve for later releases/updates.
Check out our video below where we unbox this product and throw it up against some tests. We also cover some close competitors like the Sony WH 100 XM4 and the Jabra Evolve2 85.
