COGNITIVE CUSTOMER EXPERIENCES
Infuse your contact center with AI and data to create contextual and predictive customer experiences.
Cisco Contact Center
Discover why over 3 million agents across 30,000+ different enterprises use Cisco Contact Center solutions.
Featured contact center solutions
Cloud Contact Center innovation
Webex Contact Center portfolio is cloud contact center innovation at its finest.
Remote agent solutions
Cisco has a remote-agent solution to fit your business needs and allow agents to work remotely.
Four reasons to choose Cisco Contact Center
Portfolio from a trusted brand
Cisco offers a comprehensive portfolio of products, including contact center, calling, meetings, team collaboration, and devices.
Flexible cloud migration
Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that let you migrate at your own pace.
Unified open platform
Cisco’s open, flexible cloud architecture allows customization and application integrations, as well as seamless management and user experiences.
Intelligent journeys
Contact Center solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer’s journey.
Cisco Contact Center solutions
Cloud Contact Center
This global, scalable, cloud contact center works for small-to-large contact centers.
On-premises contact center
Cisco offers solutions for small, midsize, and large contact centers.
Cisco Unified Contact Center Express >
Cisco Unified Contact Center Enterprise >
Cloud applications
Cisco offers additional applications for your cloud or on-premises contact center.
ENRICH YOUR CUSTOMER EXPERIENCES AND OPTIMIZE CONTACT CENTER PERFORMANCE
Customer experience is becoming a strategic imperative for how businesses compete and differentiate their brands. At the same time, customers want to reach out in a wide variety of ways (voice, email, text, chat, and social media), making it challenging for contact centers to manage all these channels and route customers to the right resources.
These channels are often siloed in how they arrive at the contact center, leaving agents frustrated by having to deal with multiple disparate applications, and leaving customers dissatisfied by fragmented and impersonal experiences.
What happens when you use leading technology to build a cognitive contact center? You get powerful information about your customers, predictive and proactive customer experiences, and seamless integration into the rest of your organization.
With the right resources and solutions, the contact center can lead the charge in increasing positive business outcomes.
Increase customer loyalty and lifetime value
Why Cisco Contact Center?
Cisco 521 and 522 Headsets
Work in a contact center? Then these are the headsets for you. They work seamlessly with your computer and desk phone, offer a quick-disconnect cable to make it easy to get up from your desk, and feature integrated calling controls with advanced call handling. The unique design provides lasting comfort for those long shifts. Not to mention their audio performance, which is crisp and clear.
The Cisco Headset 521 and 522 terminate with a power 3.5-mm connector and include an in-line USB adapter.
| FEATURE | DESCRIPTION |
|---|---|
| Power 3.5-mm connector | Enables flexible headset use with standard 3.5-mm jacks on laptops, tablets, and mobile phones and connects headset LEDs to power when using an in-line USB headset adapter. |
| In-line USB adapter | The hand-held controller connects 3.5-mm headset to USB and provides easy access to key call control capabilities, including answer, end call, hold/resume (for multiple calls), mute, volume up, and volume down. |
Cisco 531 and 532 Headsets
Work in a contact center? Then these are the headsets for you. They work seamlessly with your computer and desk phone, offer a quick-disconnect cable to make it easy to get up from your desk, and feature integrated calling controls with advanced call handling. The unique design provides lasting comfort for those long shifts. Not to mention their audio performance, which is crisp and clear.
The Cisco Headset 531 and 532 terminate with quick disconnect and are bundled with either a desktop USB adapter or RJ9 cabling option.
| FEATURE | DESCRIPTION |
|---|---|
| Quick disconnect cabling options | Easily plug and unplug the headset as needed during shift changes or breaks with high-cycle quick disconnect. |
| Desktop USB adapter option | Connects quick disconnect to USB and provides easy access to key call control capabilities, including answer, end call, hold/resume (for multiple calls), mute, volume up, and volume down. |
| Quick disconnect RJ9 option | Provides the broadest range of Cisco IP phone connectivity. |
Cisco 561 and 562 Headsets
Single base
Are you the kind of person who can’t sit still? Then take a long look at these full-featured, wireless headsets. They perform equally well in an office or contact center, with your computer or your desk phone. They’re so comfortable you forget you’re wearing them. Plus, with their extended wireless range, you can get up, move around your workplace, and stay connected without the hassle of cables.
Multi-base
If you frequently use more devices than you can count, the Cisco Headset 561 and 562 pair with a Multi-Base to make a great tag-team. The Multi-Base enables you to connect your headset with your computer, mobile devices, and desk phone, and easily switch between them. Of course, these headsets also provide the lasting comfort, premium audio, and extended range you need to get things done in any workspace.
Accelerate your results
Improve your ROI with Contact Center experts who can take your solution to the next level.
| FEATURE | DESCRIPTION |
|---|---|
| Enhanced mobility wireless | The newest in DECT technology provides freedom to roam up to 300+ feet from the base with crystal clear audio. |
| On-ear controls | Enjoy easy access to key call control capabilities, including answer, end call, hold/resume (for multiple calls), mute, volume up, and volume down. |
| Full security | AES-128 encryption ensures secured communication. |
| Music mode | Full-band audio provides premium, 48-kHz audio experience. |
| Conference/Training Mode | Pair up to three additional headsets to the same base station for easy, comfortable training. Each headset will retain its own settings and will automatically be on mute when added. |
| Multi-mode audio | Automatically provides the best available audio experience in call mode (narrowband or wideband) and (wideband or full band) in music mode. |
| Auto-answer | The headset automatically answers calls when undocked. The headset will automatically end calls when docked. |
| All cables included | The Standard base comes with a USB-A cable for USB connectivity and an RJ9/11 Y cable for Cisco IP phone connectivity, making it easier and less expensive to order Cisco headsets for use with Cisco devices. |
| FEATURE | DESCRIPTION |
|---|---|
| Standard features | All features listed in the Standard base station. |
| Multiple sources | Simultaneously connect to multiple physical and Bluetooth sources. Select a connection with the source selector buttons on the base station. |
| Auto-source selection | The headset can answer calls from any source with a single press of a button. The Multibase station will automatically select the source with the incoming call. |
| Bluetooth connectivity | Pair Bluetooth devices to the base for convenient connectivity to mobile devices and phones. The Multibase station supports four paired devices and one active Bluetooth connection. |
| All cables included | The Multibase station comes with two USB-A cables for USB connectivity and an RJ9/11 Y cable for Cisco IP phone connectivity, making it easier and less expensive to order Cisco headsets for use with Cisco devices. |