HAPPY CUSTOMERS START WITH SUPER SERVICE SOLUTIONS
Hybrid working is now business as unusual for the call center. You get to hire the best talent regardless of location, and your employees get flexibility to work in home or office. Best of both worlds. But more than ever, that successful hybrid or distributed office needs customer service representatives (CSRs) to keep your organization connected to your customers. And there’s the challenge: How do you increase service levels with a remote team on multiple platforms? With crystal clear audio and video? And how do you maintain quality of service across multiple environments and endpoints? Poly’s got your back. Our solutions enable your team to provide the highest quality communications experience to you, your people, and your customers.
MAKE A REAL CONNECTION
CRYSTAL CLEAR AUDIO QUALITY
Customers will always need to trust your organization, starting with that first representative on the phone. Why allow audio problems and background noise to weaken that trust? Just one unclear call can easily lead to misunderstandings, longer calls, and a general lack of satisfaction from everyone involved. Go noise-free and confusion-free: Equip your teams with a Poly professional headset designed for CSRs.
EMPOWER YOUR CSRS
KEEP EMPLOYEES HAPPY (AND WORKING)
If you don’t offer your employees a hybrid workplace, they’ll find somewhere that does — especially now that remote work has opened up the job market. Providing them with reliable and comfortable equipment will make a massive difference to morale and engagement. And Poly has the broadest portfolio of call center headsets to meet the needs of CSRs. You do the math.
SAVI 8200 OFFICE AND UC
Make every conversation clear with the Savi 8200 Office and UC Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.
Poly Savi 8210-M Wireless DECT Headset
Poly Savi 8210 UC
Poly Savi 8220 MS
Poly Savi 8240 UC Wireless DECT Headset
Poly Savi 8245 Office Headset MS Teams
Poly EncorePro 710, Over-the-head, Monaural, Noise-Canceling
Poly EncorePro 720, Over-the-head, Binaural, Noise-Canceling
Making the hybrid call center work
Smart digital headset adapters that make home/office working a breeze
Want your call center employees sounding crystal-clear from home or office? The Poly DA Series USB-A and USB-C compatible digital adapters adjust audio to each specific Poly headset, offering pro-grade call quality. You’ll even get full access to everything Microsoft Teams has to offer. This level of flexibility and sheer quality could only come from Poly.
DA75
DA85
DA85-M
Connect. Engage. Resolve.
In these challenging times, your customer service representatives (CSRs) are more critical than ever to keep your organization connected to your customers. But it can be challenging to increase service levels with a remote team on multiple platforms. It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity. Poly can help. Our solutions enable your team to deliver the highest quality communications experience for you, your people, and your customers.