Contact Center Solutions
Plug-and-play headsets compatible with all platforms and softphones, providing a frustration free experience.
Cyber Acoustics is a brand-new partner for Call One & Hello Direct customers!
Specializing in Call Center solutions and aiming to solve some of the industry's oldest and most familiar pain points, Cyber Acoustics is a perfect fit for us and our customers.
- Niche solutions for call centers like the WIRELESS Bluetooth training headsets for real-time Manager interaction
- A device management software that makes it easy to give your customers the best experience possible
- Warehousing locations all over the globe! You can rest assured there will be stock available for you no matter where, or when you need equipment
Agent Assist Highlights
- Wirelessly connect to an agent’s call at the press of a button
- Easily join active customer calls with the touch of a button, and provide real-time feedback
- Experience AI-powered noise cancelation and Active Noise Cancelation (ANC) for enhanced focus in busy environments
- Current Headsets Available with Agent Assist Capability pictured
AC-204TR II Performance agent assist headset
AC-304TR Performance agent headset
HS-1500BT II Wireless Coach Headset
Lower Average Handle Times with Industry-Leading Noise-Cancelation:
Whether agents work in a bustling call center office with other agents just feet away, work from home with barking dogs, lawnmowers, rowdy kids, or fan noise, or work in remote locations where roosters roam free and crow loudly, the AC-304 blocks everything for customers on the other end of the line.
Management Software
With Real-Time Agent Feedback monitoring, you will have unprecedented insight into your customers’ true experience, and ways to improve efficiency across every location.
With the ability to manage and view call analytics LIVE, you can track KPI’s such as:
- Mic position
- Speech volume
- Mute button avoidance
- Cross-Talking over customer
- Conversation Tone Detector
- Provide Green (good) , Yellow (caution), Red (bad) light to the agent
- Software plugin to softphones or standalone app for the agent
