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How JPL Telecom Is Filling the Gap Left by HP Poly in 911 Dispatch Communications

7/9/2026byStephen Mays
A major talking point at Florida APCO 2026 Annual Conference and Expo, which is the annual conference for public safety officials, is the changing landscape in Critical Communications equipment.  For decades, HP Poly (formerly Plantronics) was considered the standard for push-to-talk (PTT) adapters and dispatch headsets used in 911 communications centers, air traffic control facilities, and other mission-critical environments. The company's CA-series PTT adapters became a familiar part of dispatch consoles throughout North America.
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Bone Conduction vs. Traditional Headsets: A Practical Enterprise Evaluation Guide

7/8/2026byStephen Mays

Bone Conduction vs. Traditional Headsets: A Practical Enterprise Evaluation Guide

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​How to determine which headset technology fits your environment — before you standardize.
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Law Firms - Who Actually Owns Your Conference Room When Something Goes Wrong?

7/1/2026byStephen Mays

Modern conference rooms sit at the intersection of multiple domains—IT infrastructure, physical facilities, and specialized AV systems. This creates natural ambiguity about who should respond when something breaks:

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Replacing Dispatch Headsets: Swapping Out Equipment in a Mission Critical Environment

6/29/2026byStephen Mays
Replacing Dispatch Headsets: Swapping Out Equipment in a Mission Critical Environment. Here are some of the most common challenges we see agencies encounter—and how to address them successfully.
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Return-to-Office Mandates—What Companies Need to Know in 2026

6/15/2026byStephen Mays

Return-to-Office mandates are reshaping the modern workplace. Learn why companies are bringing employees back, what tools and equipment they need, and how to roll out an effective RTO strategy without hurting engagement or retention.

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The Hidden Costs of Poorly Standardized AV Systems

6/1/2026byStephen Mays
​AV systems are often a bit of a Frankenstein’s monster.

Small inconsistencies create a massive collection of hidden costs that quietly eat away at productivity, support bandwidth, and customer experience.  That rep with the cheap headset and dodgy webcam represents your company, and that customer who has a bad experience with their call blames your organization not that rep who bought the cheap option with quick delivery.
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The Next Generation of USB Headsets Has Arrived: Meet the HP Poly Mission Series

5/15/2026byStephen Mays

The HP Poly Mission series has you covered with options built for all kinds of workspaces, from busy offices to home desks.  This is a headset series specifically designed for Contact Centers, Home Office and Hybrid workers.  

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Top 7 AV Mistakes Law Firms Make During Virtual Hearings

5/1/2026byStephen Mays

Virtual hearings, depositions, and client meetings are now a permanent part of legal practice.


But many law firms are still relying on conference room technology that was never designed for the pressure and scrutiny of legal proceedings.


When technology fails during a hearing, it doesn’t just interrupt the meeting — it can affect credibility, professionalism, and the perception of your firm.


Below are the seven most common AV mistakes law firms make during virtual hearings — and how to avoid them.

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Why Conference Room Problems Always Surface at the Worst Possible Moment (And How to Prevent It)

4/1/2026byStephen Mays

There's a pattern that every law firm IT director recognizes: Conference rooms work perfectly fine during testing, during training, and during casual internal meetings. But the moment a high-stakes deposition begins, or a client video call starts, or a judge joins remotely — that's when the camera freezes, the audio cuts out, or the screen goes black.

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Common Pitfalls When Replacing Dispatch Headsets & PTT Systems (And How to Avoid Them)

3/1/2026byStephen Mays
As HP / Poly dispatch equipment reaches end-of-life, many PSAP, EOC, and dispatch centers are beginning the process of identifying replacement solutions. While headsets and push-to-talk (PTT) systems may seem straightforward to replace, these environments are highly specialized—and small missteps during transition can lead to communication issues, user frustration, or operational disruption.
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