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When people compare headsets, the conversation often starts with a simple question: Which one sounds better?

But when you're selecting headsets for a professional environment, that question is more complicated than it seems.

A headset can sound excellent in a quiet office but perform very differently in a busy call center, healthcare environment, security operation, or 911 dispatch center. And while traditional headsets deliver sound through the ear, bone conduction technology takes a fundamentally different approach.

Instead of sending sound directly through the ear canal, bone conduction transducers transmit vibrations through the bones of the skull to the inner ear.

So, how does that change what you actually hear?