Blog

When the Call One Team visited Florida APCO earlier this year, JPL Telecom brought out a new solution.   With the introduction of the JPL Agent 50, organizations once again have a professional-grade ear-hook headset designed specifically for business communications—not consumer audio.

The JPL-Agent 50 ear hook headset is perfect for users who prefer a lightweight non-invasive headset. With a QD connection that is compatible with desk phones, and Push-to-Talk adapters with JPL’s range of bottom leads.

For decades, one name dominated the 911 dispatch headset and push-to-talk (PTT) market: HP Poly, formerly Plantronics.

From local PSAPs to statewide emergency communications centers, Poly's specialized PTT amplifiers, adapters, and dispatch headsets became the industry standard. Many dispatch centers built their communications infrastructure around products like the CA22CD, SHS series, and other mission-critical accessories because they were proven, reliable, and supported by virtually every major console manufacturer.

That era has now changed.