Blog
How the 911 Push-to-Talk Industry is Changing After Poly's Exit
For decades, one name dominated the 911 dispatch headset and push-to-talk (PTT) market: HP Poly, formerly Plantronics.
From local PSAPs to statewide emergency communications centers, Poly's specialized PTT amplifiers, adapters, and dispatch headsets became the industry standard. Many dispatch centers built their communications infrastructure around products like the CA22CD, SHS series, and other mission-critical accessories because they were proven, reliable, and supported by virtually every major console manufacturer.
That era has now changed.
One Headset Does Not Fit All: How to Standardize Without Ignoring Employee Needs
When organizations look to improve the employee headset experience, one of the biggest challenges is finding the right balance between standardization and individual needs.
IT and procurement teams have good reasons to standardize. Supporting fewer devices makes purchasing, deployment, troubleshooting, replacement and lifecycle management much easier. However, standardizing on a single headset for every employee can create a different set of problems.
The Next Generation of USB Headsets Has Arrived: Meet the HP Poly Mission Series
The HP Poly Mission series has you covered with options built for all kinds of workspaces, from busy offices to home desks. Â This is a headset series specifically designed for Contact Centers, Home Office and Hybrid workers. Â
