Blog
Why the Right Headset Matters for High-Volume BPO Operations
8/6/2026byStephen Mays
This guide walks enterprise IT and procurement teams through the selection criteria that matter most for high-volume BPO environments. Call One, Inc. helps contact center buyers evaluate durable noise-cancelling headsets using structured criteria tied to comfort, audio performance, deployment scale, and long-term reliability—not manufacturer marketing claims.Â
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How Do I Audit my Company’s AV System Reliability?
8/1/2026byStephen Mays
How Do I Audit my Company’s AV System Reliability? A brief synopsis of how a company can self audit their AV systems and test the needs of standardization
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Frequently Asked Product Questions we get here at Call One
7/29/2026byStephen Mays
Frequently Asked Product Questions we get here at Call One.  A lot of agents work from home now and are responsible for their own equipment, and many just go on Google or Amazon and buy whatever is cheapest, but they don’t always get the best option.  Since returns are expensive and time consuming we decided to compile a few questions we often receive.Â
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One Headset Does Not Fit All: How to Standardize Without Ignoring Employee Needs
7/27/2026byStephen Mays
When organizations look to improve the employee headset experience, one of the biggest challenges is finding the right balance between standardization and individual needs.
IT and procurement teams have good reasons to standardize. Supporting fewer devices makes purchasing, deployment, troubleshooting, replacement and lifecycle management much easier. However, standardizing on a single headset for every employee can create a different set of problems.
Why Entry-Level Headsets Matter More Than You Think
7/22/2026byStephen Mays
Why Entry-Level Headsets Matter More Than You Think
Many companies assume that “entry-level” means “low importance.” As a result, these purchases are often made on price alone.  In procurement, every dollar matters — but focusing solely on upfront price often hides the true cost of technology decisions.Â
How JPL Telecom Is Filling the Gap Left by HP Poly in 911 Dispatch Communications
7/9/2026byStephen Mays
A major talking point at Florida APCO 2026 Annual Conference and Expo, which is the annual conference for public safety officials, is the changing landscape in Critical Communications equipment. Â For decades, HP Poly (formerly Plantronics) was considered the standard for push-to-talk (PTT) adapters and dispatch headsets used in 911 communications centers, air traffic control facilities, and other mission-critical environments. The company's CA-series PTT adapters became a familiar part of dispatch consoles throughout North America.
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Bone Conduction vs. Traditional Headsets: A Practical Enterprise Evaluation Guide
7/8/2026byStephen Mays
Bone Conduction vs. Traditional Headsets: AÂ Practical Enterprise Evaluation Guide
​​How to determine which headset technology fits your environment — before you standardize.
Replacing Dispatch Headsets: Swapping Out Equipment in a Mission Critical Environment
6/29/2026byStephen Mays
Replacing Dispatch Headsets: Swapping Out Equipment in a Mission Critical Environment. Here are some of the most common challenges we see agencies encounter—and how to address them successfully.
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Return-to-Office Mandates—What Companies Need to Know in 2026
6/15/2026byStephen Mays
Return-to-Office mandates are reshaping the modern workplace. Learn why companies are bringing employees back, what tools and equipment they need, and how to roll out an effective RTO strategy without hurting engagement or retention.
The Hidden Costs of Poorly Standardized AV Systems
6/1/2026byStephen Mays
​AV systems are often a bit of a Frankenstein’s monster.
Small inconsistencies create a massive collection of hidden costs that quietly eat away at productivity, support bandwidth, and customer experience. Â That rep with the cheap headset and dodgy webcam represents your company, and that customer who has a bad experience with their call blames your organization not that rep who bought the cheap option with quick delivery.
Read moreSmall inconsistencies create a massive collection of hidden costs that quietly eat away at productivity, support bandwidth, and customer experience. Â That rep with the cheap headset and dodgy webcam represents your company, and that customer who has a bad experience with their call blames your organization not that rep who bought the cheap option with quick delivery.