Blog
The Hidden Costs of Poorly Standardized AV Systems
6/1/2026Stephen Mays
​AV systems are often a bit of a Frankenstein’s monster.
Small inconsistencies create a massive collection of hidden costs that quietly eat away at productivity, support bandwidth, and customer experience. Â That rep with the cheap headset and dodgy webcam represents your company, and that customer who has a bad experience with their call blames your organization not that rep who bought the cheap option with quick delivery.
Small inconsistencies create a massive collection of hidden costs that quietly eat away at productivity, support bandwidth, and customer experience. Â That rep with the cheap headset and dodgy webcam represents your company, and that customer who has a bad experience with their call blames your organization not that rep who bought the cheap option with quick delivery.
The Next Generation of USB Headsets Has Arrived: Meet the HP Poly Mission Series
5/15/2026Stephen Mays
The HP Poly Mission series has you covered with options built for all kinds of workspaces, from busy offices to home desks. Â This is a headset series specifically designed for Contact Centers, Home Office and Hybrid workers. Â
Common Pitfalls When Replacing Dispatch Headsets & PTT Systems (And How to Avoid Them)
3/1/2026Stephen Mays
As HP / Poly dispatch equipment reaches end-of-life, many PSAP, EOC, and dispatch centers are beginning the process of identifying replacement solutions.
While headsets and push-to-talk (PTT) systems may seem straightforward to replace, these environments are highly specialized—and small missteps during transition can lead to communication issues, user frustration, or operational disruption.
What the HP / Poly End-of-Life Means for Airline Operations
2/1/2026Stephen Mays
Plantronics—now Poly, an HP company—has officially discontinued all essential communication products such as the CA22 DECT system, SHS PTT adapters, and the HW series – all of which have long been standard in air traffic control, air traffic services, and air traffic safety.
The Rise of Bone Conduction Headsets: Are They Right for Your Team?
1/1/2026Stephen Mays
In recent years, a quiet revolution has been taking place in workplace audio technology. Bone conduction headsets—once primarily associated with athletes and outdoor enthusiasts—are now making significant inroads into enterprise environments. Companies like Shokz are positioning these "open ear" devices as the future of workplace communication. But are they truly the right choice for your team, or is this just another tech trend that will fade away?
Effective Strategies for Business Communication
12/1/2025Stephen Mays
Modern enterprises thrive on connectivity, and leveraging the latest communication tools is essential for fostering seamless collaboration across teams, departments, and locations. Solutions such as unified communications as a service (UCaaS), cloud-based platforms, and enterprise-grade headsets enable employees to communicate clearly and efficiently, whether working in-office or remotely.
The Hidden Costs of Poor Audio Quality in Hybrid Work Environments
11/1/2025Stephen Mays
If you’ve ever joined a Teams or Zoom meeting where people talk over one another, voices cut out, or someone repeats themselves for the third time — you’ve seen firsthand how poor audio derails productivity. What often feels like a small nuisance actually adds up to significant organizational waste.