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In the early years of Call One, my father would climb into his well-worn, baby-blue 1970s Ford Pinto and drive up and down the state of Florida delivering headsets directly to 911 dispatch agencies.

It was not glamorous. There was no ecommerce site, no online ordering, and certainly no overnight delivery network. There was simply a commitment to getting dispatch professionals the communications equipment they needed—and being there to help when they needed us.

Those agencies were an important part of Call One’s beginning. They helped shape our company and taught us something we have never forgotten: dispatch equipment cannot be treated like ordinary office technology.

When someone calls 911, the headset becomes an essential connection between that caller and the help they need. The equipment must be dependable, comfortable enough for long shifts, and compatible with the agency’s dispatch environment.

Nearly four decades later, the technology has changed considerably. Thankfully, we no longer have to rely on that old Pinto to deliver the equipment. But our commitment to the public safety community has never changed.

Service to dispatch agencies is in our DNA.

JPL Telecom introduced 2 new headsets at APCO 2026, both of which were very popular during the show. The first the JPL Agent 50 is already currently out and is a replacement of the discontinued Poly H81N, which had long been a favorite of dispatch professionals and air traffic controllers.

The other option the JPL Agent 60 may be the bigger news. In recent years, conduction headsets—once primarily associated with athletes and outdoor enthusiasts—are now making significant inroads into enterprise environments. However most of them are Bluetooth and only come in a binaural version. That is where the Agent 60 is different.

The right headset depends on how you work.

A financial advisor spending hours on client calls has different requirements than someone who takes occasional Teams meetings. A customer service representative may need a lightweight wired headset that can be deployed across hundreds of workstations. An executive working from a home office may prioritize wireless connectivity, premium audio, and the ability to move between a computer and mobile phone.

That's why choosing an office headset should start with the job, not the product catalog.

Purchasing headsets PTT adapters and Amps for 911 dispatch centers has undergone a massive change over the last year. Critical Communication centers like 911 dispatch offices and air traffic controllers don’t work normal business hours, they must have agents available 24/7, and if a headset or an adapter breaks down at 2AM, they need a replacement ready because their job is literally life and death.

Call One has been supporting dispatch centers for years and without a doubt Poly was the industry leader with the CA22 and the H81N and EncorePro series for most of that time. For the longest time 911 Dispatch purchasing agents would simply call up and say, “I want to reorder 5 more of the same headset and adapter I bought last time.” However, with Poly’s exit from the Critical Communications industry that is no longer an option. Since agents can no longer simply buy what they have always bought before new problems arise.

For many organizations, the return to the office is about much more than desks, parking spaces, and updated workplace policies.

When employees return after months or years of working remotely or in a hybrid environment, they also return to a communications environment that may not be ready for the way people work today.

Employees are bringing laptops into conference rooms. Teams and Zoom meetings are becoming part of everyday office life. Open workspaces create new noise challenges. Shared meeting rooms need to support people both in the room and joining remotely. And equipment that seemed perfectly adequate a few years ago may no longer fit the way your organization communicates.

That is why a return-to-office initiative is also a good time to take a fresh look at your communications infrastructure.

Choosing a headset for Microsoft Teams or Zoom can seem fairly straightforward. Search for a headset that says “Teams Certified,” find one with good reviews, and you're ready to go right?

Not necessarily.

The reality is that there are hundreds of headsets designed to work with Microsoft Teams, Zoom, and other business communication platforms. They range from inexpensive basic models to sophisticated professional headsets with advanced noise cancellation, multiple-device connectivity, wireless options, and specialized microphones.

The challenge isn't finding a headset that works with Teams or Zoom.

The challenge is finding one that works well for your people and your environment.

When the Call One Team visited Florida APCO earlier this year, JPL Telecom brought out a new solution.   With the introduction of the JPL Agent 50, organizations once again have a professional-grade ear-hook headset designed specifically for business communications—not consumer audio.

The JPL-Agent 50 ear hook headset is perfect for users who prefer a lightweight non-invasive headset. With a QD connection that is compatible with desk phones, and Push-to-Talk adapters with JPL’s range of bottom leads.