Blog
How JPL Telecom Is Filling the Gap Left by HP Poly in 911 Dispatch Communications
7/9/2026Stephen Mays
A major talking point at Florida APCO 2026 Annual Conference and Expo, which is the annual conference for public safety officials, is the changing landscape in Critical Communications equipment. Â For decades, HP Poly (formerly Plantronics) was considered the standard for push-to-talk (PTT) adapters and dispatch headsets used in 911 communications centers, air traffic control facilities, and other mission-critical environments. The company's CA-series PTT adapters became a familiar part of dispatch consoles throughout North America.
Bone Conduction vs. Traditional Headsets: A Practical Enterprise Evaluation Guide
7/8/2026Stephen Mays
Bone Conduction vs. Traditional Headsets: AÂ Practical Enterprise Evaluation Guide
​​How to determine which headset technology fits your environment — before you standardize.
Replacing Dispatch Headsets: Swapping Out Equipment in a Mission Critical Environment
6/29/2026Stephen Mays
Replacing Dispatch Headsets: Swapping Out Equipment in a Mission Critical Environment. Here are some of the most common challenges we see agencies encounter—and how to address them successfully.
Return-to-Office Mandates—What Companies Need to Know in 2026
6/15/2026Stephen Mays
Return-to-Office mandates are reshaping the modern workplace. Learn why companies are bringing employees back, what tools and equipment they need, and how to roll out an effective RTO strategy without hurting engagement or retention.
The Hidden Costs of Poorly Standardized AV Systems
6/1/2026Stephen Mays
​AV systems are often a bit of a Frankenstein’s monster.
Small inconsistencies create a massive collection of hidden costs that quietly eat away at productivity, support bandwidth, and customer experience. Â That rep with the cheap headset and dodgy webcam represents your company, and that customer who has a bad experience with their call blames your organization not that rep who bought the cheap option with quick delivery.
Small inconsistencies create a massive collection of hidden costs that quietly eat away at productivity, support bandwidth, and customer experience. Â That rep with the cheap headset and dodgy webcam represents your company, and that customer who has a bad experience with their call blames your organization not that rep who bought the cheap option with quick delivery.
The Next Generation of USB Headsets Has Arrived: Meet the HP Poly Mission Series
5/15/2026Stephen Mays
The HP Poly Mission series has you covered with options built for all kinds of workspaces, from busy offices to home desks. Â This is a headset series specifically designed for Contact Centers, Home Office and Hybrid workers. Â
Common Pitfalls When Replacing Dispatch Headsets & PTT Systems (And How to Avoid Them)
3/1/2026Stephen Mays
As HP / Poly dispatch equipment reaches end-of-life, many PSAP, EOC, and dispatch centers are beginning the process of identifying replacement solutions.
While headsets and push-to-talk (PTT) systems may seem straightforward to replace, these environments are highly specialized—and small missteps during transition can lead to communication issues, user frustration, or operational disruption.
What the HP / Poly End-of-Life Means for Airline Operations
2/1/2026Stephen Mays
Plantronics—now Poly, an HP company—has officially discontinued all essential communication products such as the CA22 DECT system, SHS PTT adapters, and the HW series – all of which have long been standard in air traffic control, air traffic services, and air traffic safety.
The Rise of Bone Conduction Headsets: Are They Right for Your Team?
1/1/2026Stephen Mays
In recent years, a quiet revolution has been taking place in workplace audio technology. Bone conduction headsets—once primarily associated with athletes and outdoor enthusiasts—are now making significant inroads into enterprise environments. Companies like Shokz are positioning these "open ear" devices as the future of workplace communication. But are they truly the right choice for your team, or is this just another tech trend that will fade away?