Blog
How the 911 Push-to-Talk Industry is Changing After Poly's Exit
8/7/2026byStephen Mays
For decades, one name dominated the 911 dispatch headset and push-to-talk (PTT) market: HP Poly, formerly Plantronics.
From local PSAPs to statewide emergency communications centers, Poly's specialized PTT amplifiers, adapters, and dispatch headsets became the industry standard. Many dispatch centers built their communications infrastructure around products like the CA22CD, SHS series, and other mission-critical accessories because they were proven, reliable, and supported by virtually every major console manufacturer.
That era has now changed.
How JPL Telecom Is Filling the Gap Left by HP Poly in 911 Dispatch Communications
7/9/2026byStephen Mays
A major talking point at Florida APCO 2026 Annual Conference and Expo, which is the annual conference for public safety officials, is the changing landscape in Critical Communications equipment. Â For decades, HP Poly (formerly Plantronics) was considered the standard for push-to-talk (PTT) adapters and dispatch headsets used in 911 communications centers, air traffic control facilities, and other mission-critical environments. The company's CA-series PTT adapters became a familiar part of dispatch consoles throughout North America.
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Replacing Dispatch Headsets: Swapping Out Equipment in a Mission Critical Environment
6/29/2026byStephen Mays
Replacing Dispatch Headsets: Swapping Out Equipment in a Mission Critical Environment. Here are some of the most common challenges we see agencies encounter—and how to address them successfully.
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Common Pitfalls When Replacing Dispatch Headsets & PTT Systems (And How to Avoid Them)
3/1/2026byStephen Mays
As HP / Poly dispatch equipment reaches end-of-life, many PSAP, EOC, and dispatch centers are beginning the process of identifying replacement solutions.
While headsets and push-to-talk (PTT) systems may seem straightforward to replace, these environments are highly specialized—and small missteps during transition can lead to communication issues, user frustration, or operational disruption.
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What the HP / Poly End-of-Life Means for Airline Operations
2/1/2026byStephen Mays
Plantronics—now Poly, an HP company—has officially discontinued all essential communication products such as the CA22 DECT system, SHS PTT adapters, and the HW series – all of which have long been standard in air traffic control, air traffic services, and air traffic safety.
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