Before we added our Kuando Omega Busylights it was somewhat chaotic. As most know who follow this blog, we are 100% Microsoft Lync/Skype for Business. The first thing to go was our desk phones as folks opted for headsets or USB speakerphones.
However, we had some issues. Because we actively sell multiple devices from various manufacturers, we have a mix of Plantronics, Jabra, Sennheiser, Logitech, VXi, and Microsoft headsets. Not all brands offer “online indicator lights” and the ones that do, all look different.
The Jabra busy light only works with certain Jabra Wireless Headset models. The same is true for the Plantronics brand. What if the employee had corded headset or a brand other than Plantronics and Jabra?
I had tested the Kuando Busylight and it was pretty sweet. It was USB so it was headset/device brand agnostic. Not only did it indicate if you were online or not, it also showed your Microsoft Lync Presence status. Available (Green) – Do Not Disturb (Purple)– Busy (Red) and Away (Yellow)
One issue…light was too small. You had to be right up a person to see their status. Then I learned about the Kuando Omega busylight which was exactly what we were looking for. A bigger light that can be seen from a distance.
Never miss a call
Message waiting for an indication
Lync Call Handling tools – valuable hotkeys
Now I can look out across the sales floor and “see” everyone’s presence status. We even got creative and affixed lights above private office doors so people coming to our office can “see” if we are available or not.
If you are in a UC environment that is supported by Kuando this may be an option for you to consider.
Click here for more info on Kuando Busylight UC - Implementation
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