Are you Busy? How to Visually Show Co-Workers your Status

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Are you Busy? How to Visually Show Co-Workers your Status

Are you Busy?

How to Visually Show Co-Workers your Status
Before we added our Kuando Omega Busylights it was somewhat chaotic. As most know who follow this blog, we are 100% Microsoft Lync/Skype for Business. The first thing to go was our desk phones as folks opted for headsets or USB speakerphones.

However, we had some issues. Because we actively sell multiple devices from various manufacturers, we have a mix of Plantronics, Jabra, Sennheiser, Logitech, VXi, and Microsoft headsets. Not all brands offer “online indicator lights” and the ones that do, all look different.

The Jabra busy light only works with certain Jabra Wireless Headset models. The same is true for the Plantronics brand. What if the employee had corded headset or a brand other than Plantronics and Jabra?

Kuando Busylight Alpha

Kuando Busylight Alpha

I had tested the Kuando Busylight and it was pretty sweet. It was USB so it was headset/device brand agnostic. Not only did it indicate if you were online or not, it also showed your Microsoft Lync Presence status. Available (Green) – Do Not Disturb (Purple)– Busy (Red) and Away (Yellow)

One issue…light was too small. You had to be right up a person to see their status. Then I learned about the Kuando Omega busylight which was exactly what we were looking for. A bigger light that can be seen from a distance.

Kuando Busylight Omega

Kuando Busylight Omega

They are so much more than online indicator lights that show Presence status.

Plenom 1st in class designed software

Plenom 1st in class designed software

Never miss a call

  • Rings and/or flashes on incoming calls
  • Adjustable volume

Message waiting for an indication

  • Notification alert on missed calls/IMs
  • Flashes every 4 sec. to indicate a missed call

Presence indication

  • Avoids interruptions while on a call or busy
  • Lights up your Lync/SfB presence to inform nearby colleagues if you are available or not

Lync Call Handling tools – valuable hotkeys

  • Fast dial out – copy phone number and press hotkey.
  • Answer call – press hotkey to answer/end call
  • Busy on busy –redirect the 2nd call to a destination for unanswered calls (call group/voice mail/?) (If you are on the phone, and someone else is calling you – what happens?)

Now I can look out across the sales floor and “see” everyone’s presence status. We even got creative and affixed lights above private office doors so people coming to our office can “see” if we are available or not.

If you are in a UC environment that is supported by Kuando this may be an option for you to consider.

Click here for more info on Kuando Busylight UC - Implementation 

Call Now for even better Volume Pricing! 1 (800) 749-3160

Danny Hayasaka
Danny Hayasaka
Danny Hayasaka served in the US Army from 1992-1999. He has been in the business communications industry since 1999. He loves helping businesses solve problems and bridge gaps within their communications and collaboration landscape. He's a "Fit Junkie". In 2012 he made decision to get "Fit by Forty". In 70 weeks he transformed his entire lifestyle and lost close to 60lbs and 10 inches off his waistline. Danny trains 5-7 days a week alongside his beloved Boxer dog, Loki. When he's not helping customers or working out, he adores spending time with his wife of over 22 years. He loves to cook and eat great food! His greatest accomplishment outside his marriage is his strong relationship with his two now adult sons and their significant others.

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